scholarly journals Use of Social Media for Modern Reference Service Delivery in Academic Libraries in Nigeria

2018 ◽  
Vol 8 (8) ◽  
pp. 518-527 ◽  
Author(s):  
Okoroma F.N
Keyword(s):  
Social Media ◽  
Service Delivery ◽  
Academic Libraries ◽  
Reference Service ◽  
Use Of Social Media

Social Media as a Driver of Innovative Service Delivery in Academic Libraries

2022 ◽  
pp. 192-200
Author(s):  
Nathaniel Agbo Oche
Keyword(s):  
Social Media ◽  
Service Delivery ◽  
Academic Libraries ◽  
Academic Library ◽  
Information Services ◽  
Library Services ◽  
Digital Environment ◽  
Use Of Social Media ◽  
Effective Service ◽  
Staff Skills

As technology continues to impact the delivery of library and information services, traditional academic library systems have continued to experience changes. Social media are changing and becoming more sophisticated, and librarians need to adopt them for innovative services to their users. Library staff skills and library services have to shift from book-eccentric to user-eccentric. As the academic library continues to redefine its role in the digital environment, it needs to leverage its strengths and create responsive and convenient services. The chapter discusses how social media can be adopted and utilized for delivering innovative services and the various innovative ways social media can be utilized in effective service delivery, the challenges associated with social media and innovative service delivery, and the strategies to enhance the use of social media for innovative service delivery in academic libraries. The chapter serves as guide to students and practitioners on the various ways to use social media for effective service delivery in academic libraries.

Marketing academic library information services using social media

2019 ◽  
Vol 40 (3/4) ◽  
pp. 228-239 ◽  
Author(s):  
Suha AlAwadhi ◽  
Sultan M. Al-Daihani
Keyword(s):  
Social Media ◽  
Academic Libraries ◽  
Academic Library ◽  
Information Resources ◽  
Management Support ◽  
Online Questionnaire ◽  
Content Type ◽  
Library Resources ◽  
Social Media Platforms ◽  
Use Of Social Media

PurposeThe purpose of this paper is to examine the use of social media in the marketing of academic library resources and services in Kuwait and identifies the factors related to the use of social media applications in marketing academic libraries.Design/methodology/approachA quantitative data-collection approach using a paper and online questionnaire has been employed to elicit the opinions of librarians working in academic libraries in Kuwait in both private and public institutions. In total, 89 valid questionnaires have been analyzed using descriptive (frequencies, percentages, means and standard deviations) and inferential statistics (factor analysis, correlations, experimental analysis and regression).FindingsThe study shows that the academic librarians have a positive perception toward the use of social media. The identified factors relating to the use of social media for marketing library information resources and services are the usefulness of social media tools in raising awareness and in providing needs analysis and satisfaction assessments. However, management support for the use of social media for library marketing is poor.Practical implicationsThis study provides insights into the factors related to the use of modern social media platforms to promote information resources and services at academic libraries to provide outreach services to current and potential users.Originality/valueThis research contributes to the field of information studies as it highlights the importance of using social media platforms in marketing academic library information resources and services. Library administrators could use the results to develop social media marketing plans to effectively promote their library resources.

scholarly journals To what extend do governments effectively use social media? Understanding government and user interactions on immigration agencies' social media

2021 ◽  
Author(s):  
Maria Gintova
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Service Delivery ◽  
Public Service ◽  
Structured Interviews ◽  
Public Servants ◽  
Public Service Delivery ◽  
Secondary Sources ◽  
Use Of Social Media ◽  
Effective Use

Since 2011, Canada like many other countries, has been formally using social media as part of its open government policy. In the past few years, many federal and provincial departments and agencies in Canada have invested significant resources in social media initiatives and begun to build up their presence on social media platforms. This research examines if the use of social media makes a difference and adds value in public service delivery. The study focuses on immigration agencies in Canada – the federal government’s Immigration, Refugees and Citizenship Canada (IRCC) and the Province of Ontario’s Ministry of Citizenship and Immigration (MCI) – and comparison with Australia and New Zealand as two other jurisdictions using social media in immigration related matters. It is aimed at capturing and analysing the perspectives of both public servants and users of government social media, therefore, filling existing gaps in the literature related to how government immigration agencies are using social media and how that use relates to social media users’ expectations and needs. The methodology used in this study includes qualitative methods: document analysis, content analysis and semi-structured interviews. Content analysis of social media data is supplemented by analysis of government documents and interview data offering insights into the meaning of effective use of social media for government and social media users. Using existing secondary sources from the scholarly and practitioner literature, the study also defines and examines effective use of social media by government and includes recommendations for practitioners. Findings of this study add value to existing scholarship on public policy and administration and for policy makers and public servants responsible for the use of social media in government to improve existing policy and public service delivery.

scholarly journals Integration of social media with healthcare big data for improved service delivery

2018 ◽  
Vol 20 (1) ◽  
Author(s):  
Sibulela Mgudlwa ◽  
Tiko Iyamu
Keyword(s):  
Social Media ◽  
Big Data ◽  
Service Delivery ◽  
Healthcare Delivery ◽  
Healthcare Services ◽  
Security And Privacy ◽  
Related Services ◽  
Health Related ◽  
Factors Of Influence ◽  
Use Of Social Media

Background: In the last decade, social media users across the world have crossed 1 billion, making it one of the fastest growing sources of big data. Also, people needing healthcare continue to increase in every society. Through accessibility, communication and interaction between health practitioners and patients, this type of ever-growing, social media subscriber–based platform can be of significant use in improving healthcare delivery to society. However, users encounter serious challenges in their attempts to make use of social media and big data for health-related services. The challenges are primarily caused by factors such as integration, complexity, security and privacy. The challenges are mainly owing to the sensitive nature of the healthcare environment, as a result of personalisation and privacy of information. Objectives: The objectives of the study were to examine and gain a better understanding of the complexities that are associated with the use of social media and healthcare big data, through influencing factors, and to develop a framework that can be used to improve health-related services to the patients. Methods: The interpretivist approach was employed, within which qualitative data were collected. This included documents and existing literature in the areas of social media and healthcare big data. To have a good spread of both previous and current state of events within the phenomena being studied, literature published between 2006 and 2016 were gathered. The data were interpretively analysed. Results: Based on the analysis of the data, factors of influence were found, which were used to develop a model. The model illustrates how the factors of influence can enable and at the same time constrain the use of social media for healthcare services. The factors were interpreted from which a framework was developed. The framework is intended to guide integration of social media with healthcare big data through which service delivery to patients can be improved. Conclusion: This study can be used to guide integration of social media with healthcare big data by health facilities in the communities. The study contributes to healthcare workers’ awareness on how social media can possibly be used to improve the services that they provide to the needy. Also, the study will benefit information systems and technologies and academic domains, particularly from the health services’ perspective.

scholarly journals Determinants of Use of Social Media Platforms among Extension Professionals in Southwest, Nigeria

2020 ◽  
pp. 1-7
Author(s):  
Bankole Babasanya ◽  
M. O. Akinola ◽  
N. M. Saddiq ◽  
O. M. Ojeleye ◽  
M. B. Usman ◽  
...  
Keyword(s):  
Social Media ◽  
Service Delivery ◽  
Social Influence ◽  
Extension Service ◽  
Performance Expectancy ◽  
Effort Expectancy ◽  
Southwest Nigeria ◽  
Social Media Platforms ◽  
Extension Professionals ◽  
Use Of Social Media

Opportunities to share and providing access to agricultural information at a much faster pace to a wider audience through a variety of user-friendly platforms can be achieved through the use of social media. This study investigated use of social media platforms among extension professionals in Southwest, Nigeria. Two hundred and five respondents were selected through multistage sampling and used for the study. The findings revealed that majority of respondents were between 36 and 50 years, 52.2% were male, 39.5% had B.Sc, 22.9% had HND, 15.1% had PGD, 12.2% had Ph.D and 10.2% had M,Sc/M.Phil, Over half (58%) of respondents had moderate awareness on use of WhatsApp for extension service delivery. Results of regression analysis showed positive and significant influence of performance expectancy (β=.199, p<.05), effort expectancy (β=.170, p<.05) and social influence (β=.139, p<.05) on use of social media platforms. From the result of the study, it was found that performance expectancy, effort expectancy and social influence were predictors of social media use, and recommended that in the use of social media for extension service delivery, these factors should be given attention in the study area.

scholarly journals Using Social Media to Promote International Collaboration

2013 ◽  
Vol 1 (1) ◽  
pp. 60-74 ◽  
Author(s):  
Hua Sun ◽  
Mark Douglas Puterbaugh
Keyword(s):  
Social Media ◽  
Web 2.0 ◽  
International Collaboration ◽  
Academic Libraries ◽  
Financial Cost ◽  
Collaborative Project ◽  
Social Media Tools ◽  
Project Participants ◽  
Use Of Social Media

This paper explores the use of social media or Web 2.0 services for an international collaborative project. Participants in this collaboration used free and inexpensive social media tools to communicate and work together. This case study presents a model for using inexpensive social media tools to forge new partnerships among academic libraries. Academic libraries can now tap the expertise of fellow librarians in other countries and explore new cultures to improve and extend their services without the huge financial cost once attributed to international collaboration.

scholarly journals Awareness and Readiness of Librarians towards the Use of Social Media for Information Service Delivery in Higher Institutions of Learning in Bauchi State

2019 ◽  
Vol 4 (2) ◽  
pp. 153-157
Author(s):  
Asma’u Muhammad Yusuf
Keyword(s):  
Social Media ◽  
Service Delivery ◽  
Quantitative Research ◽  
Survey Design ◽  
Information Service ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Efficient Information ◽  
Use Of Social Media ◽  
Higher Institutions

This paper examines the librarians’ awareness of social media, types of social media used by librarians, perception and readiness of librarians towards the use of social media, the level of use of social media and factors facilitating the use of social media in higher institutions library in Bauchi state. The rationale behind the subject matter (social media) was to expose librarians to the potentials of the use of social media in the library, particularly with regards to effective and efficient information service delivery to meet the ever growing demands and needs of sophisticated users. In doing this, quantitative research methodology using cross-sectional survey design was used which helped the researcher gather large amount of data that can be easily organised and manipulated into reports for analysis. A well developed and structured questionnaire was used to generate data from the respondents.

scholarly journals Adoption and use of social media in academic libraries in South Africa

2021 ◽  
Vol 87 (1) ◽  
Author(s):  
Benford Rabatseta ◽  
Jan R Maluleka ◽  
Omwoyo Bosire Onyancha
Keyword(s):  
South Africa ◽  
Social Media ◽  
Academic Libraries ◽  
Use Of Social Media

scholarly journals To what extend do governments effectively use social media? Understanding government and user interactions on immigration agencies' social media

2021 ◽  
Author(s):  
Maria Gintova
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Service Delivery ◽  
Public Service ◽  
Structured Interviews ◽  
Public Servants ◽  
Public Service Delivery ◽  
Secondary Sources ◽  
Use Of Social Media ◽  
Effective Use

Since 2011, Canada like many other countries, has been formally using social media as part of its open government policy. In the past few years, many federal and provincial departments and agencies in Canada have invested significant resources in social media initiatives and begun to build up their presence on social media platforms. This research examines if the use of social media makes a difference and adds value in public service delivery. The study focuses on immigration agencies in Canada – the federal government’s Immigration, Refugees and Citizenship Canada (IRCC) and the Province of Ontario’s Ministry of Citizenship and Immigration (MCI) – and comparison with Australia and New Zealand as two other jurisdictions using social media in immigration related matters. It is aimed at capturing and analysing the perspectives of both public servants and users of government social media, therefore, filling existing gaps in the literature related to how government immigration agencies are using social media and how that use relates to social media users’ expectations and needs. The methodology used in this study includes qualitative methods: document analysis, content analysis and semi-structured interviews. Content analysis of social media data is supplemented by analysis of government documents and interview data offering insights into the meaning of effective use of social media for government and social media users. Using existing secondary sources from the scholarly and practitioner literature, the study also defines and examines effective use of social media by government and includes recommendations for practitioners. Findings of this study add value to existing scholarship on public policy and administration and for policy makers and public servants responsible for the use of social media in government to improve existing policy and public service delivery.

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