scholarly journals The Role of Information Quality on the Performance of Hotel Industry in Kenya

2017 ◽  
Vol 13 (20) ◽  
pp. 169
Author(s):  
Scholastica Makau ◽  
Charles Lagat ◽  
Ronald Bonuke
Keyword(s):  
Business Performance ◽  
Information Quality ◽  
Survey Design ◽  
Coastal Region ◽  
Reliability And Validity ◽  
Sampling Technique ◽  
Target Population ◽  
Primary Data ◽  
Resource Base ◽  
Hotel Performance

In recent years there have been various studies investigating factors that influence hotel performance in Kenya mostly in coastal region. These studies have analyzed the drivers and factors influencing performance focusing at reasons why some hotels perform outstandingly while other do not. This study focused on how information quality affects the hotel performance. Resource base View theory was used in formulating the study framework. The study adopted a survey design which allowed easy sampling and analysis of data. The Target population was employees of 3 to 5 star rated hotels as classified by Hotel and Restaurants Authority (HRA) as its responses, with a sample of 324 from a population of 9,208 employees. SPSS software was used in analyzing and interpreting data that was collected. The sampling technique used was stratified random sampling. Primary data was collected by use of structured questionnaire instrument and a pilot study was conducted to check for the reliability and validity of the research instruments which were administered through drop and pick method. The results showed that firms need to align their supply chain practices with the level of their information quality in order to achieve enhanced overall business performance. Based on these study findings the researcher concluded that Information Quality has a significantly influenced on hotel Performance to very a great extent. In order for hotel managers to sustain their customer and retain the customer base , there is need to take into consideration on the quality and security of information they make available to their customers as well as their potential customers in order to make right decision e.g. on purchase, price, accommodation, service reservations among other services offered in hotels.

INFLUENCE OF SUPPLIER COMPETENCE ON THE PERFORMANCE OF STATE CORPORATIONS IN KENYA

2017 ◽  
Vol 1 (3) ◽  
pp. 97
Author(s):  
Elizabeth Wangu Wachiuri ◽  
Dr. Esther Waiganjo ◽  
Dr. Noor Ismail ◽  
Prof. Romanus Odhiambo
Keyword(s):  
Survey Design ◽  
Reliability And Validity ◽  
Target Population ◽  
Primary Data ◽  
P Value ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Significance Level ◽  
Qualitative Approaches ◽  
The One

Purpose: The purpose of this study was to determine the influence of supplier competence on the performance of state corporations in KenyaMethodology: The study adopted cross-sectional survey design using both quantitative and qualitative approaches. The target population was all the 187 state corporations in Kenya. The study employed a census approach. Primary data was collected using questionnaires. A pilot study was conducted to measure the research instruments reliability and validity. Descriptive statistics were used aided by Statistical Packages for Social Sciences version 24 to compute percentages of respondents’ answers. Inferential statistics using linear regression and correlation analysis were applied to assist examining relationship between the research variables. The results were presented using tables and graphs.Results: The findings revealed that supplier competence explained 44.1 % of the total variations in performance of state corporations in Kenya. Further, the results indicated that the overall model was statistically significant as supported by a p value of 0.000. This was supported by an F statistic of 111.904 and the reported p value (0.000) which was less than the conventional probability of 0.05 significance level. In addition, the findings show that there is a positive and significant relationship between supplier competence and performance of state corporations in Kenya as supported by a p value of 0.000 and a beta coefficient of (0.903). This implies that an increase in supplier competence by 1 unit would increase the performance of state corporations by 0.903units.Unique contribution to theory, practice and policy:  Based on the findings, the study recommended that suppliers should develop competent technical abilities so as to provide high quality products or services. Some of the technical dimensions that suppliers should develop competence in include; compliance with quantity, compliance with due date, compliance with packaging standard, production planning systems of suppliers, and maintenance activities of suppliers, plant layout and material. It’s also recommended that state corporations in Kenya should check frequently if supplier organisation is abreast with the newer information technology developments as technology is very dynamic and changes regularly as the technology that was used in the past is not the one we using now and it will not be the one we will use tomorrow.

scholarly journals Impact of Incentive Management Strategies on Employee Performance among Telecommunication Firms in Kaduna Metroplis

2021 ◽  
Vol 2 (2) ◽  
pp. 88-98
Author(s):  
Esther Yimi Bagobiri ◽  
Gadi Dung Paul
Keyword(s):  
Survey Design ◽  
Design Method ◽  
Employee Performance ◽  
Management Strategies ◽  
Sampling Technique ◽  
Target Population ◽  
Monetary Incentive ◽  
Primary Data ◽  
Statistical Tool ◽  
The Impact

The study examined the impact of incentive management strategies on employee performance among telecommunication firms in Kaduna metropolis. The objectives of the study were to determine the impacts of monetary incentive management strategies and non-monetary incentive management strategies on employee performance among telecommunication firms in Kaduna metropolis. The study employed survey design method in which a specially designed questionnaire was used to collect primary data from respondents in the study. The target population of the study was employees from the head branches of four selected telecommunication firms in Kaduna metropolis; providing network reception service for calls and internet access data to residence in Kaduna metropolis. The firms include MTN, Airtel, 9Mobile and Glo. The population of employees in these firms’ head branches were; 66 in MTN, 49 in Airtel, 61 in 9Mobile and 54 in Glo; making a total of 230. The sample of the study was same as that of the population, as census sampling technique was used to decide the sample size. Self-administered questionnaire was designed and used to collect the primary data of the study. The collected data for the study was analysed using descriptive statistical analysis tools (mean scores and standard deviation) to summarize the responses and inferential statistical tool (Regression model) to determine whether incentive management strategies have impact on employee performance in the selected firms. The study’s findings showed that both monetary and non-monetary incentive management strategies have significant impact on employee performance among telecommunication firms in Kaduna metropolis. Based on the finding of the study, it was recommended that telecommunication firms continually review existing monetary and non-monetary incentive management strategies and design new incentive programs in order to encourage employee to perform better than their current performance level.

scholarly journals EFFECTS OF MICROFINANCE LENDING ON WORKING CAPITAL MANAGEMENT OF MICRO AND SMALL ENTERPRISES IN NAROK TOWN KENYA.

2015 ◽  
Vol 10 (9) ◽  
pp. 2520-2526
Author(s):  
Isaac Kering Cheruiyot ◽  
Mary Bosire
Keyword(s):  
Inventory Management ◽  
Small Businesses ◽  
Survey Design ◽  
Sampling Technique ◽  
Target Population ◽  
Primary Data ◽  
Cash Management ◽  
Capital Management ◽  
Working Capital ◽  
Working Capital Management

This study sought to establish the effects of MFI’s lending on working capital management of micro and small businesses in Narok Town. The objectives of the study were to establish the effects of Microfinance lending on cash management, inventory management, receivables management and payable management of MSEs. The study used descriptive survey design and the target population comprised of 240 MSE’s. Purposive sampling technique was used to select a sample of 71 MSE’s from the population. Primary data were gathered for the study using face to face interviews with an aid of structured questionnaire. Reliability coefficient 0.7 and above was accepted. Descriptive statistics which includes percentages, frequencies, means, standard deviation and inferential statistics namely; t-test, Pearson product moment correlation and regressions were used to analyze the data. Test of significance was tested at α=0.1. The Statistical Package for Social Science (SPSS) aided the data analysis. The study established that MFI’s lending (cost of lending, loan period and loan size) positively affect working capital management (cash management, inventory management, receivables management and payable management) of MSEs in Narok Town. 

scholarly journals Analisis Kepuasan Mahasiswa dalam Menggunakan Sistem Informasi Terpadu Akademik (SITA) Universitas Batanghari Jambi

2020 ◽  
Vol 5 (2) ◽  
pp. 327
Author(s):  
Osrita Hapsara ◽  
Gupron Gupron ◽  
Andri Yandi
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Information Quality ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Primary Data ◽  
Quality Information ◽  
Significant Positive Effect ◽  
System Quality ◽  
Positive Effect

This study aims to analyze the effect of system quality, information quality, and service quality on student satisfaction in using the Integrated Academic Information System (SITA) at Batanghari University (Unbari) Jambi. This research was conducted in the Unbari Jambi environment, with the population in this study were students in the Unbari Jambi environment. The sample in the study was 98 students with proportionate random sampling technique. Types and sources of research data consist of primary data, namely data obtained from the opinions of respondents through a research questionnaire, and secondary data, namely data obtained from Unbari Jambi. The data analysis technique used in testing the research hypothesis was multiple linear regression analysis using SPSS version 21.0 for windows. The results of the study found that: 1) system quality has a positive and significant effect on student satisfaction in Unbari Jambi; 2) the quality of information has a significant positive effect on student satisfaction in Unbari Jambi; 3) service quality has a significant positive effect on student satisfaction in Unbari Jambi; and 4) system quality, information quality, and service quality together have a significant effect on the satisfaction of Unbari Jambi students with a contribution of influence of 68.1% and the remaining 31.9% is influenced by other factors not included in the scope of this study.

scholarly journals Burnout experience of secondary and preparatory school teachers in West Gojjam and Awi zone in Amhara regional state

2020 ◽  
Vol 10 (2) ◽  
pp. 133-148
Author(s):  
Anteneh Wulolign ◽  
Solomon Adane ◽  
Solomon Kassie
Keyword(s):  
Survey Design ◽  
Sampling Technique ◽  
Three Dimensions ◽  
Primary Data ◽  
School Teachers ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Preparatory School ◽  
Regional State ◽  
West Gojjam

The purpose of the study was to assess Burnout experience of secondary and preparatory school teachers in West Gojjam and Awi Zones in Amhara regional state. Participants of the study were selected by simple random sampling technique. The study employed cross-sectional survey design method to answer the proposed research objectives regarding burnout experience by secondary school and preparatory school teachers. The primary data collection tool for the study was questionnaire. The level of burnout was assessed using standardized questionnaire, and these standardized questionnaires were adopted from the original English version Maslch burnout inventory Human service Survey to assess the level of burnout. The descriptive statistics on the mean scores of the three dimensions of burnout indicated that teachers were experiencing high levels of burnout in all the three dimensions of burnout. The independent samples t-test result showed that there were no statistically significant differences between the two groups (male and female) in EE and PA burnout levels (t= 1.35, df = 286, p =.176 >.05) and (t= -1.007, df = 286, p =.315 >.05).

scholarly journals THE INFLUENCE OF INFORMATION SHARING AND INFORMATION QUALITY TOWARD SUPPLY CHAIN INTEGRATION AND ENTERPRISE PERFORMANCE (Study of Shallot Farmers in East Java)

2020 ◽  
Vol 28 (2) ◽  
pp. 101-120
Author(s):  
Roihatul Musyafi ◽  
Hamidah Utami ◽  
Arik Prasetya
Keyword(s):  
Supply Chain ◽  
Information Sharing ◽  
Business Performance ◽  
Information Quality ◽  
Life Cycles ◽  
Supply Chain Integration ◽  
Primary Data ◽  
Performance Study ◽  
Global Business

Purpose — This research was conducted to study the effect of information sharing and information quality toward supply chain integration and farmer business performance. Design/methodology/approach — The type of this research is quantitative explanatory research. The data used in this study are primary data obtained by questionnaire. The sampling method uses multistage proportional random sampling, sample obtained amount 200 farmers. Data analysis in this study uses path analysis method with SPSS 23. Findings — The results of this research indicate that the quality of information is not significant to the integration of supply chain and farmer business performance. Information sharing has a positive and significant effect toward supply chain integration and farmer business performance, supply chain integration has a positive and significant effect toward farmer business performance. Practical Implications — Increasing global business competition and efforts to shorten product life cycles are the two main factors that encourage businesses to change their focus from competitive competition to mutually beneficial relationships and cooperation to improve business performance. Originality/value — The main objective of supply chain activities for business activities is a crucial element because with these activities the goods produced can reach the end consumers.

scholarly journals AN INVESTIGATION THE RELATIONSHIP BETWEEN ORGANIZATIONAL CULTURE AND EXTERNAL CUSTOMER SATISFACTION ORIENTATION (An Empirical Study of four stars hotels in Tripoli- Libya)

2020 ◽  
Vol 28 (2) ◽  
pp. 121-147
Author(s):  
Yousef Zaroug ◽  
Armanu Thoyib ◽  
Djumilah Hadiwidjojo ◽  
Ir Solaimun
Keyword(s):  
Supply Chain ◽  
Information Sharing ◽  
Business Performance ◽  
Information Quality ◽  
Life Cycles ◽  
Supply Chain Integration ◽  
Primary Data ◽  
Global Business ◽  
External Customer

Purpose — This research was conducted to study the effect of information sharing and information quality toward supply chain integration and farmer business performance. Design/methodology/approach — The type of this research is quantitative explanatory research. The data used in this study are primary data obtained by questionnaire. The sampling method uses multistage proportional random sampling, sample obtained amount 200 farmers. Data analysis in this study uses path analysis method with SPSS 23. Findings — The results of this research indicate that the quality of information is not significant to the integration of supply chain and farmer business performance. Information sharing has a positive and significant effect toward supply chain integration and farmer business performance, supply chain integration has a positive and significant effect toward farmer business performance. Practical Implications — Increasing global business competition and efforts to shorten product life cycles are the two main factors that encourage businesses to change their focus from competitive competition to mutually beneficial relationships and cooperation to improve business performance. Originality/value — The main objective of supply chain activities for business activities is a crucial element because with these activities the goods produced can reach the end consumers.

scholarly journals PENGARUH PERCEIVED SECURITY DAN INFORMATION QUALITY TERHADAP ONLINE PURCHASE INTENTION MELALUI TRUST (Study Kasus Pada Konsumen Sorabel di Yogyakarta)

2018 ◽  
Vol 2 (1) ◽  
pp. 53-68
Author(s):  
IBN Udayana ◽  
Putri Dwi Cahyani ◽  
Desti Nur Chotimah
Keyword(s):  
Purchase Intention ◽  
Information Quality ◽  
Sampling Technique ◽  
Positive Influence ◽  
Primary Data ◽  
Significant Positive Effect ◽  
Online Purchase ◽  
Normality Test ◽  
Perceived Security ◽  
Positive Effect

The purpose of this study is to test and find out and determine the effect of perceived security and information quality on online purchase intention through trust in a reliable online store. The effect of perceived security on trust in Sorabel, the effect of information quality on trust in sorabel, the effect of perceived security on online purchase intention, the effect of information quality on online purchase intention and the influence of trust on online purchase intention. This research is quantitative. The population is Sorabel consumers in Yogyakartas. Samples were taken using a probality sampling technique with a total questionnaire of 100 respondents. Primary data collection techniques using questionnaires. The method of data analysis using multiple linear regression previously conducted a classic assumption test consisting of normality test, heteroxidation test and multicolonierity test. The results showed that there was a positive effect on perceived security, a positive influence on information quality, a positive influence on trust and online purchase intention. Significant positive effect of perceived security on trust; significant positive effect of information quality on trust; significant positive effect of perceived security on online purchase intention; significant positive effect of trust on online purchase intention.

scholarly journals Budgets and Performance of Research Projects in Public Universities in the Coastal Region, Kenya

2020 ◽  
Vol 5 (3) ◽  
Author(s):  
Hamisi Jitta Mwaguni ◽  
John Mbugua ◽  
Charles Rambo
Keyword(s):  
Standard Deviation ◽  
Public Universities ◽  
Coastal Region ◽  
Reliability And Validity ◽  
Monitoring And Evaluation ◽  
Simple Random Sampling ◽  
Primary Data ◽  
Research Projects ◽  
Evaluation Tool ◽  
Validity Data

The purpose of the study was to assess how budgets influences performance of research projects of public universities in Coast region, Kenya. The study used a pragmatism paradigm. A descriptive survey and correlation research design were adopted. A targeted population of 1110 academic and non-academic employees for the two universities were used for this study. A sample of 285; consisting of 173 from Technical University of Mombasa and 112 from Pwani University was employed through proportionate and simple random sampling to obtain a representative sample. Primary data collection was done by use of interview guide and open and close ended questionnaires. A pilot test was conducted at University of Nairobi main campus as it would provide a representation of the study to test data collections tools reliability and validity. Data analysis was by inferential and descriptive statistics; mean, frequencies, percentages and standard deviation. Shapiro-Wilk Test was employed to establish whether data was normally distributed or not and adjustments were made to make the data normal. Durbin Watson method was also used to test autocorrelation of the variables. The findings established that budget influences performance of research projects with a composite mean of 3.93 and standard deviation of 0.747. Budget had a positive strong correlation at 0.89. The data also established a positive relationship amongst budget on performance of research projects in public universities. Further studies can be done on other monitoring and evaluation tools to ascertain which is most appropriate for monitoring and evaluation tool. Further studies should be conducted in other parastatals.

scholarly journals The Customer Expectation and Satisfaction on Online Food Order From Restaurant in Chennai

2019 ◽  
Vol 8 (11S) ◽  
pp. 718-721
Keyword(s):  
Business Performance ◽  
Current Trend ◽  
Sampling Technique ◽  
Primary Data ◽  
Survey Method ◽  
Online Service ◽  
Sustainable Business ◽  
Customer Expectation ◽  
Customer Preferences ◽  
Food Order

Online service has evolved from being cyber world geek buzz to enormous platform for all the professionals that hunt for greater credit and recognition at a very inexpensive price. In today’s fast paced world we are giving more importance and advantage of this feature of online service that cannot be denied. In this changing world and life style of the customer, they are more exposed to set some benefits for selecting a restaurant for their excellent dining experience. The aim of this study is to analyzing the customer expectation and satisfaction on online food order from restaurant in Chennai. The study is based on descriptive research design and survey method using questionnaire with 114 social media users as sample for primary data on convinces sampling technique. The paper is mainly targeting the respondents who are using the online platform for restaurant services. By the way customer preferences, comfort and expectation on choosing the particular restaurant service with the help of online service. Since the online user rate is growing day by day so to know the applicability and usage of online food order from restaurant the findings can help the restaurants to improve the quality on current trend. Thus, restaurant people should be prepared to meet these challenges. One move towards in gaining competitive return and ensuring sustainable business performance is to focus on service quality.

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