How to Measure Quality of Service Using Unstructured Data Analysis: A General Method Design

This study was conducted to analyze the influence of price (X1), service quality (X2) and promotions (X3) on customer satisfaction at Bu Rajab Resto Pancing and Cottage. The study used a quantitative approach and was conducted from March to June 2020. Purposive sampling was used. 120 people were included in the research and 97 people were selected as samples. Participants were customers of Bu Rajab Resto Pancing and Cottage who had visited at least 2 times. A questionnaire was used for data collection. Data analysis involved linear regression, hypothesis testing and classical assumption tests, using the SPSS program. Price and service quality had a significantly positive impact on customer satisfaction, but promotions did not. Keywords: price, service quality, promotion, customer satisfaction

Download Full-text

Influence Relaxation Policy Fees on COVID-19 Pandemic and Service Quality Claims against the Realization of Dues Payment Compliance BPJSK in Branch Office Driyorejo-Gresik East Jawa-Indonesia

International Business & Economics Studies ◽

10.22158/ibes.v3n2p72 ◽

2021 ◽

Vol 3 (2) ◽

pp. p72

Author(s):

Untung Lasiyono

Keyword(s):

Quality Of Service ◽

Data Analysis ◽

Service Quality ◽

Economic Aspects ◽

Payment Policy ◽

Population Research ◽

Premium Payment ◽

The Government ◽

Branch Office

In the conditions of the Covid-19 pandemic, it had a very large impact not only on the health aspect, but also on the labor and economic aspects. The industrial world has been affected so much that the industrial world has stopped its production activities so that there has been a reduction in the workforce in production by being dismissed and even disconnected from their work. This condition is what makes the government take action, especially in terms of employment in fulfilling the obligation to pay BPJSK output through a relaxation or softness policy in paying contributions. Another policy is the claim service for BPJSK participants if there is a risk that results in the realization of the claim.This research is to analyze with the policy of relaxation of payment of dues and claim services associated with their influence on participant compliance in paying BPJSK dues. The population / research sample was the participants of the BPJSK Gresik Driyorejo Branch, using a questionnaire to obtain data on the perception of relaxation policies, service quality and compliance with payment of dues.Based on the results of data analysis, it shows that: first, the premium payment policy has a significant effect on dues pay compliance, second, the service quality of claims has a significant effect on awareness of premium payments, and third, the policy of relaxation of contributions and the quality of service claims has a significant effect on the premium. payment of dues for BPJSK members at the Gresik Driyorejo Branch.

Download Full-text

Brand Perception and its Relation to Perceived Performance of a Public Sports Service

Advances in Marketing, Customer Relationship Management, and E-Services - Engaging Consumers through Branded Entertainment and Convergent Media ◽

10.4018/978-1-4666-8342-6.ch011 ◽

2015 ◽

pp. 202-220

Author(s):

Mario Alguacil Jiménez ◽

Ferran Calabuig Moreno ◽

Juan M. Núnez-Pomar ◽

Josep Crespo Hervás

Keyword(s):

Quality Of Service ◽

Data Analysis ◽

Structural Equations ◽

Measurement Scales ◽

Perceived Performance ◽

Perception Of Quality ◽

Brand Perception

In sport context, many contributions are involved in the perception of quality and satisfaction in sport services, but in regards to brand perception, such studies are much less common. Virtually no work is aimed at brand awareness of sports services. In the book chapter the authors expose a case study that analyze the users perception of the image of the service and is related to some performance indicators such as quality of service, satisfaction and future intentions. Data analysis is performed using structural equations and measurement scales adapted to sports facilities. The results of this study show that quality is explained by congruence with a high percentage of variance (76.6%), the latter concept being the aspect with the greatest predictive weight. Furthermore, future intentions are explained by attitudes towards the brand and quality, the latter being the element with greater predictive power.

Download Full-text

The Influence of Service Quality on inpatients Satisfaction: Study at Bahagia Hospitals, Makassar City

Jurnal Office ◽

10.26858/jo.v7i1.19819 ◽

2021 ◽

Vol 7 (1) ◽

pp. 21

Author(s):

Herlina Sakawati ◽

Nina Agustina ◽

Sulmiah Sulmiah

Keyword(s):

Quality Of Service ◽

Data Analysis ◽

Service Quality ◽

Significant Influence ◽

Research Method ◽

Descriptive Analysis ◽

Sampling Technique ◽

Survey Method ◽

Inferential Analysis

This study aims to determine the effect of service quality on inpatient satisfaction at the Bahagia Hospital in Makassar City. The research method used is a quantitative survey method using an explanatory approach. A sample of 100 people who are inpatients at the Bahagia Hospital using accidental sampling technique. The data analysis used is descriptive analysis and inferential analysis. The results showed that the quality of service had a significant influence on the satisfaction of inpatients at the Bahagia Hospital. This shows that service quality has an important role so that service delivery can provide results in accordance with what patients expect

Download Full-text

Technologies for Complex Intelligent Clinical Data Analysis

Annals of the Russian academy of medical sciences ◽

10.15690/vramn663 ◽

2016 ◽

Vol 71 (2) ◽

pp. 160-171 ◽

Cited By ~ 4

Author(s):

A. A. Baranov ◽

L. S. Namazova-Baranova ◽

I. V. Smirnov ◽

D. A. Devyatkin ◽

A. O. Shelmanov ◽

...

Keyword(s):

Machine Learning ◽

Data Analysis ◽

Chronic Diseases ◽

Clinical Information ◽

Structured Data ◽

Unstructured Data ◽

Intelligent Analysis ◽

Pediatric Center

The paper presents the system for intelligent analysis of clinical information. Authors describe methods implemented in the system for clinical information retrieval, intelligent diagnostics of chronic diseases, patient’s features importance and for detection of hidden dependencies between features. Results of the experimental evaluation of these methods are also presented.Background: Healthcare facilities generate a large flow of both structured and unstructured data which contain important information about patients. Test results are usually retained as structured data but some data is retained in the form of natural language texts (medical history, the results of physical examination, and the results of other examinations, such as ultrasound, ECG or X-ray studies). Many tasks arising in clinical practice can be automated applying methods for intelligent analysis of accumulated structured array and unstructured data that leads to improvement of the healthcare quality.Aims: the creation of the complex system for intelligent data analysis in the multi-disciplinary pediatric center.Materials and methods: Authors propose methods for information extraction from clinical texts in Russian. The methods are carried out on the basis of deep linguistic analysis. They retrieve terms of diseases, symptoms, areas of the body and drugs. The methods can recognize additional attributes such as «negation» (indicates that the disease is absent), «no patient» (indicates that the disease refers to the patient’s family member, but not to the patient), «severity of illness», «disease course», «body region to which the disease refers». Authors use a set of hand-drawn templates and various techniques based on machine learning to retrieve information using a medical thesaurus. The extracted information is used to solve the problem of automatic diagnosis of chronic diseases. A machine learning method for classification of patients with similar nosology and the method for determining the most informative patients’ features are also proposed.Results: Authors have processed anonymized health records from the pediatric center to estimate the proposed methods. The results show the applicability of the information extracted from the texts for solving practical problems. The records of patients with allergic, glomerular and rheumatic diseases were used for experimental assessment of the method of automatic diagnostic. Authors have also determined the most appropriate machine learning methods for classification of patients for each group of diseases, as well as the most informative disease signs. It has been found that using additional information extracted from clinical texts, together with structured data helps to improve the quality of diagnosis of chronic diseases. Authors have also obtained pattern combinations of signs of diseases.Conclusions: The proposed methods have been implemented in the intelligent data processing system for a multidisciplinary pediatric center. The experimental results show the availability of the system to improve the quality of pediatric healthcare.

Download Full-text

EFFECT OF ACCOUNTABILITY, SERVICE QUALITY, TRUST MUZZAKKI TOWARDS MUZZAKI LOYALTY

JMM17: Jurnal Ilmu Ekonomi dan Manajemen ◽

10.30996/jmm17.v7i2.4556 ◽

2020 ◽

Vol 7 (2) ◽

pp. 6-12

Author(s):

Jumriani Jumriani

Keyword(s):

Quality Of Service ◽

Data Analysis ◽

Linear Regression ◽

Service Quality ◽

Multiple Linear Regression ◽

Research Method ◽

Quantitative Approach ◽

Unit Of Analysis ◽

Simultaneous Influence

Influence of accountability, quality of service, belief Muzakki on loyalty Muzzak. This research aims to discuss the influence of accountability, quality of service, trust Muzakki against Muzzaki loyalty to the institution Muzakki Management Institute Infaq (LMI) Surabaya. The research method is using a quantitative approach. The Unit of analysis in research is to use respondents Muzzaki for 100 Muzzaki in the area of Surabaya, with the research instrument using the questionnaire in the area of Surabaya, and the method of data analysis using multiple linear regression. The results showed that the simultaneous influence was positive and significant and partiality that accounting was influential towards Muzzaki loyalty, the quality of service was influential on Muzzaki loyalty, and Muzzaki's belief had an effect on Muzzaki loyalty.

Download Full-text

ANALISIS KUALITAS PELAYANAN, SARANA PRASARANA DAN LINGKUNGAN TERHADAP KEPUASAN PASIEN

Care Jurnal Ilmiah Ilmu Kesehatan ◽

10.33366/jc.v7i2.1087 ◽

2019 ◽

Vol 7 (2) ◽

pp. 39

Author(s):

Sripina Ulandari ◽

Sunarsih Yudawati

Keyword(s):

Quality Of Service ◽

Patient Satisfaction ◽

Data Analysis ◽

Linear Regression ◽

Health Center ◽

Sampling Technique ◽

Quality Of Services ◽

P Value ◽

The Relationship

The puskesmas must still be able to maintain the quality of services supported by adequate facilities and infrastructure and be supported by the creation of a clean, beautiful, neat and pleasant environment so as to meet the expectations or needs of patients. The purpose of this study was to analyze the relationship between the quality of services, facilities and the environment for patient satisfaction at Pujon Health Center Malang Regency.The type of research used is explanatory reset. The sampling technique used was purposive sampling. The sample in this study were patients who came to treatment (at least 2 times treatment) or patients who had used services to the Health Center as many as 150 respondents. Collecting data uses observation techniques, interviews, questionnaires and documentation. The data analysis used is multiple linear regression. Based on the results of the study prove the existence of a significant influence between the quality of service, infrastructure and environment on patient satisfaction in Health Center (p-value 0.034

Download Full-text

Optimization to Raise Awareness of Paying Zakat through Accountability and Quality of Service AsModeration Variables

International Journal of Science, Technology & Management ◽

10.46729/ijstm.v1i4.94 ◽

2020 ◽

Vol 1 (4) ◽

pp. 306-310

Author(s):

Mahyudin ◽

Irfan ◽

Widia Astuty

Keyword(s):

Quality Of Service ◽

Data Analysis ◽

Equation Model ◽

Structure Equation ◽

Analysis Techniques ◽

Structure Equation Model

The purpose in this study is 1) to know the effect of accountability on the awareness of muzakki paying zakat. 2) To know the effect of the quality of service on the quality of service affects the awareness of muzakki paying zakat. 3) To know the effect of the quality of service moderating the effect of ability on the awareness of musakki paying zakat Data analysis techniques using the Partial Least Squart (PLS) based Structure Equation Model (SEM) method of SmartPls software version 3 for windows. The result of accountability is affected by the awareness of muzakki paying zakat the better and the better the quality of service will increase the awareness of muzakki in paying zakat to the zakat management institution. For management of zakat institution is always pay attention to the accountability of zakat management because it has a significant effect on the awareness of paying zakat, for researchers who want to continue this research to pay attention to variables and populations in this study in order to be developed.

Download Full-text

Pengaruh Kompetensi Pegawai terhadap Kualitas Pelayanan Administrasi Terpadu Kecamatan (Paten) di Kecamatan Kuranji Kota Padang

JESS (Journal of Education on Social Science) ◽

10.24036/jess/vol1-iss2/39 ◽

2018 ◽

Vol 1 (2) ◽

pp. 98

Author(s):

Najmi Rahmadhani

Keyword(s):

Quality Of Service ◽

Regression Analysis ◽

Data Analysis ◽

Linear Regression Analysis ◽

Sampling Technique ◽

Quality Of Services ◽

Simple Linear Regression ◽

The Public ◽

Total Influence

This study was motivated by various problems of dissatisfaction felt by the society to the less qualified service from employees in the public sector. This study aims to determine whether the competence of employees influence the quality of services in the District Integrated Administration Services (PATEN) in Kuranji Subdistrict, Padang City. This is a quantitative study. The population in this study consisted of 96,098 people with the sample of 398 respondents. The sampling technique used in this study was proportional sampling technique. The data of this study were analyzed with simple linear regression analysis. The result of data analysis showed that the competence of employees had a positive and significant influence on the quality of PATENT service in Kuranji Subdistrict, Padang City with total influence of 53.7%. This showed that the higher the competence of the employees would be the higher the quality of service PATENT in the Kuranji Subdistrict.

Download Full-text

PENERAPAN GOOD GOVERNANCE DALAM PELAYANAN PUBLIK (Studi Tentang Kualitas Pelayanan Elekronik Kartu Tanda Penduduk Berbasis Good Governance Di Kecamatan Sukolilo Surabaya)

JPAP Jurnal Penelitian Administrasi Publik ◽

10.30996/jpap.v4i1.1277 ◽

2018 ◽

Vol 4 (1) ◽

Author(s):

Arif Cahyadi ◽

Bagoes Soenarjanto

Keyword(s):

Quality Of Service ◽

Data Analysis ◽

Public Service ◽

Good Governance ◽

The Public ◽

The Government ◽

Gathering Data

Implementation of good governance in public service. The principles of good governance is the government whether it is done in the government in the implementation of the public service. So this research aims to determine and analyze the value of the application of good governance and also knowing and analyzing yhe value of the quality of public service in the Sukolilo in Surabaya. The gathering data carried out by using interviews conducted with the head of the sie the government, as well as questionnaires in the spread of the Sukolilo in Surabaya with the amount of an informant for the 25 people who take care of the sevice E – ID cards, and also use techniques the observation of data – data obtained from the Sukolilo in Surabaya. The data analysis carried out in this study is the reduction of data to select the data according to the research, also the presentation of data with the present data that has been reduced and obtained from the Sukolilo, Surabaya, and also use techniques of pigeons gathered to conclude the data that has been reduced and is served. The results of this that the value of the implementation of the principle of good governance in the service of the E – ID cards in the Sukolilo of Surabaya was enough it’s fine with the value of approximately 21,6 and obtained also the results of this research that the value of the quality of service E – ID cards in the Sukolilo of Surabaya was enough it’s fine with the value of approximately 51. Keywords: good governance, the quality of public service.

Download Full-text