scholarly journals Student satisfaction assessment using Servqual approaches in receiving banking services

2020 ◽  
Vol 15 (3) ◽  
pp. 128-137
Author(s):  
Novi Primita Sari

Customer satisfaction is one of the important assessment indicators that cannot be ignored in every service activity, especially in the business world, which is centered on service activities, one of which is the banking world. In this study, we try to focus on assessing the satisfaction of banking services obtained by students of the University of Muhammadiyah Malang in the administration of lecture payments. This research is explanatory using quantitative data obtained with primary data through the distribution of questionnaires distributed to students who happen to be at the location and are conducting transactions. The sample used was 50 students taken accindental. By using the SERVQUAL approach and CARTER dimension methods to then be analyzed using the ordinary panel data regression method to find out which of the 6 dimensions have the most powerful influence on the assessment of service satisfaction obtained by students.

Author(s):  
Utku Altunöz

Due to the complex and close interaction of banks with other economic units, any trouble in banking sector might have repercussion on the whole economy which makes the market structure and competition in banking sector as a cynosure. Business world is facing gradually increasing competition. It seems that the existence of firms depends on the power and the advantage of their competitiveness. The purpose of this study is to analyze the competition structure and the market conditions of Turkish banking system. despite the existence of a number of studies about competition in banking sector, there is still a lack of the studies which has been done with Lerner's Index. Due to this fact, Lerner’s Indeks is used in this study. Bank level determinants of Lerner Index is analysed using Panel Data Regression Method and was reached to factors effecting competitive behavior in Turkish Banking Sector.


2020 ◽  
Vol 8 (2) ◽  
pp. 127-133
Author(s):  
Doni Putra ◽  
Rifki Khoirudin

This study aims to determine the factors that affect the poverty rate of regencies / cities in South Sumatra Province in 2011 to 2017. In this study the factors that affect poverty rates are related to unemployment, HDI, MSE, and population. The research method used is the panel data regression method using the help of Eviews software. The final thanks is the Random Effect Model. The results of this study are the variable Number of Population has a significant effect on the level of poverty in the District / City in South Sumatra Province. However, the Unemployment Rate Variable, HDI, and UMK were not significant to the poverty level in the regencies / cities in South Sumatra Province.


2017 ◽  
Vol 24 (01) ◽  
pp. 92-103
Author(s):  
An Pham Hoang ◽  
Loan Vo Thi Kim

This study analyzes factors affecting net interest margin of joint-stock commercial banks in Vietnam. The paper uses the secondary data of 26 banks with 182 observations for the period of 2008–2014 and applies the panel data regression method. The empirical results indicate that lending scale, credit risk, capitalization, and in-terest rate have positive impacts on net interest margin. In contrast, managerial efficiency has a negative effect on net interest margin. However, bank size and loan to deposit ratio are statistically insig-nificant to net interest margin.


2019 ◽  
Vol 9 (2) ◽  
Author(s):  
Januri Januri ◽  
Ma'mun Sarma ◽  
A. Faroby Falatehan

ABSTRACTCirebon District consists of 40 sub-districts with various potentials and characteristics between sub-districts, this condition causes disparity in the development between sub-districts in Cirebon District. This study was aimed to analyze the pattern of economic growth and development of each sub-district, measure the level of disparity, analyze the factors causing disparity, and establish the priority of budget allocation strategy to decrease disparity in economic development between sub-districts in Cirebon District. Primary data were obtained from gathering opinion with questionnaire by respondents who are steakholder were chosen purposively. The methods of analysis used in each aim were: analysis Tipology Klassen, Entropy Index, Williamson Index, Theil Index, panel data regression, and Analytical Hierarchy Process (AHP). The results of each analysis showed that: (1) Sub-district in Cirebon District was classified into four quadrants, the level of development of undeveloped sub districts optimally and uneven; (2) the level of disparity in in Cirebon District fluctuated, and the decomposition of the major source of disparity was caused by the disparity between sub-districts (within region); (3) factors which had a significant influence to the decrease of disparity, namely income per capita (regional GDP) and the development of sub-district; and (4) priority of budget allocation strategy that can be implemented to decrease the disparity between sub-districts in Cirebon District is the improvement of infrastructure and facilities.Keywords: Disparity Development, Cirebon District, Theil Index, Analytical Hierarchy ProcessABSTRAKKabupaten Cirebon terdiri dari 40 kecamatan dengan potensi dan karakteristik antar kecamatan yang beragam, yang mengakibatkan terjadinya disparitas pembangunan antar kecamatan di Kabupaten Cirebon.  Penelitian ini bertujuan untuk: menganalisis pola pertumbuhan ekonomi dan perkembangan kecamatan, mengukur tingkat disparitas, menganalisis faktor-faktor penyebab disparitas, dan menetapkan prioritas strategi alokasi anggaran untuk penurunan disparitas pembangunan ekonomi antar kecamatan di Kabupaten Cirebon. Data primer diperoleh dengan penjaringan pendapat stakeholder yang masing-masing dipilih secara sengaja (puposive sampling). Metode analisis yang digunakan untuk masing-masing tujuan adalah: analisis Tipology Klassen, Indeks Entropi, Indeks Williamson, Indeks Theil, regresi data panel, dan Proses Hirarki Analitik (PHA). Hasil dari masing-masing analisis menunjukkan bahwa: (1) Kecamatan di Kabupaten Cirebon diklasifikasikan menjadi 4 kuadran dan tingkat perkembangan kecamatan belum berkembang secara optimal dan belum merata; (2) disparitas di Kabupaten Cirebon bersifat fluktuatif, dan dekomposisi sumber utama disparitas berasal dari disparitas antar kecamatan dalam wilayah (within region); (3) faktor yang berpengaruh terhadap disparitas adalah pendapatan (PDRB) per kapita dan perkembangan kecamatan; dan (4) prioritas strategi alokasi anggaran yang dapat diimplementasikan untuk penurunan disparitas pembangunan ekonomi di Kabupaten Cirebon adalah peningkatan prasarana dan sarana.Kata kunci: disparitas pembangunan, Kabupaten Cirebon, Indeks Theil, Proses Hirarki Analitik


2020 ◽  
Vol 1 (1) ◽  
pp. 69-77
Author(s):  
Asih Try Wulandari ◽  
Aty Herawati

The development of increasingly stringent business world in Indonesia will create an increasingly sharp competition between companies. Firms in the industry in Indonesia is a land for investors to invest capital to be invested in various forms of securities. So it is not wrong for the company's various aspects and types become part of the capital market. This study was conducted to determine the effect of ROE, DER and PBV to Stock Return on Telecommunications Sector Sub Listed in Indonesia Stock Exchange. This study uses annual data for the observation period from 2014 until 2018. The research type is descriptive causality. The data used is the data panel that is a combination of annual time series data and cross section were processed using panel data regression analysis. The population is all Sub-Sector Telecommunications listed in Indonesia Stock Exchange from 2014 until 2018 the number of 5 companies. The sampling technique used purposive sampling, found a sample of four companies with the observation of 5 years in order to obtain total observation as much as 20. Data were obtained from the Indonesia Stock Exchange, and Yahoo Finance. Analysis of the data in this study is panel data regression. The model used is the Common Effect Model. The analysis showed that the ROE does not have a significant effect on stock returns, DER has no significant effect on stock returns, while PBV positive and significant effect Stock Return on Telecommunications Sector Sub Listed in Indonesia Stock Exchange.


2021 ◽  
Vol 1 (1) ◽  
Author(s):  
Arina Azwani

This study ained to determine ‘the impact of gold reserves accumulation and gold price against exchange rate stability in USD. Observation on four Islamic countries in the world, Malaysia, Qatar, Indonesia and Pakistan that incorporated in OIC (Organization of Islamic Coorporation) with observation period within 18 years from 2000 – 2017 by using panel data regression method. Based on result of partial test, gold reserves does not have positive significant effect against exchange rate while gold price have positive significance effect against exchange rate to four selected Islamic countries. The result on this study want to be more encouraging the government especially in four Islamic countries to increase the stock of gold reserves because of the commodity and the value of gold that proven stable and to apply monetary policy based on Dinar Dirham rather than paper currency, the development of the current currency does not guarantee for economy’s stability, and the value of gold was clearly proven during time of Prophet Muhammad and has been explained in Al-Qur'an and As-Sunnah.


2018 ◽  
Vol 8 (3) ◽  
pp. 640
Author(s):  
Zulkifli Z ◽  
Rispa Eliza

The study aims to prove empirically the determinants of the performance of the net interest margin (NIM) ratio of banks listed on the Indonesia Stock Exchange (IDX) during the period 2005-2015 using the fixed effect panel data regression method with eleven banks selected as research samples. The results of the study found that the NPL, LDR, ROA, SBI, and Exchange Rate ratio significantly affected the NIM ratio performance. From the variables that significantly influence, the exchange rate variable is the most dominant variable, while the NPL ratio variable is the variable with the smallest influence. All independent variables, which consist of; CAR, NPL, LDR, BOPO, ROA, SBI, inflation, and exchange rates simultaneously affected the ratio of banking NIMs listed on the Indonesia Stock Exchange (IDX) during the period 2005-2015 significantly. Individually, the bank with the most sensitivity to changes in the NIM ratio is Bank International Indonesia Tbk (BII), while the least sensitive is Bank Victoria Indonesia Tbk (BVI)


Media Trend ◽  
2016 ◽  
Vol 11 (2) ◽  
pp. 154
Author(s):  
Santi Rizkiyanti ◽  
Lilis Yuliati ◽  
Moehammad Fathorrazi

<p><em><span>Economic growth is an indicator to determine the overall of economy condition. There are some leading sectors that become jump-start economic growth of a country. They are the primary sectors consist of agriculture and mining, and the secondary sector is processing industry. This research aims to understand the impact of export, investment, and productivity to economic growth in Indonesia’s primary and secondary sectors. This research uses the panel data regression method (Panel Least Square). From the estimation result, fixed effect is the best model of the model selection using the Chow test. It is shown by partial test (t-test) that exports, investment and productivity have a positive and significant impact to economic growth in Indonesia’s primary and secondary sectors.</span></em> <em><span>In a cross-sectoral, relative estimation results indicate that exports of agricultural and industrial have positive impact on the growth while the mining sector has a negative impact. In other side, investment and productivity of primary sectors (agricultur and mining) have negatif impact on growth while the industrial has positive impact. </span></em></p>


2019 ◽  
Vol 3 (02) ◽  
pp. 35
Author(s):  
Muryani Muryani ◽  
Agna Amalia

<p><em>Economic growth is the most important factor to gain successful long-term development. The economy growth factors are road infrastructure, education, health, and foreign direct investment. This study analyzes the influence of road infrastructure, education, health and foreign direct investment on economic growth of 33 provinces in Indonesia in 2010-2016. This study uses panel data regression method and uses STATA 14 software. The regression estimation results showed that simultaneously road infrastructure, education, health, and foreign direct investment had an effect on economic growth of 33 provinces in Indonesia, while partially (individually) foreign direct investment doesn’t have significant effect.</em><em></em></p><pre><strong><em>JEL Classdification: </em></strong><em>H51, H52, H54</em></pre><pre><strong><em>Keywords</em></strong><strong><em>: </em></strong><em>Economic Growth, Education, Foreign Direct Investment, Health, Road Infrastructure</em></pre>


2018 ◽  
Vol 3 (1) ◽  
pp. 91-100
Author(s):  
Nurmala Sari ◽  
Gustian Djuanda ◽  
Sarwani Sarwani

The purpose of this study to determine the effect of equalization funds, the remaining funds over budget calculations and local revenue on capital expenditure and impact on economic growth.  The study was conducted by using statistics descriptive method and panel data regression method. The sampling technique used was purposive sampling with a sample of 70 samples. The results in this study showed that’s the balancing fund had no significant effect on capital spending. The remaining budget funds significant effect on capital spending. Local Revenue (PAD) has a significant effect on the capital spending. Equalization funds, fund the remaining budget and revenue together (simultaneously) a significant effect on Capital Expenditure. Capital spending significant effect on economic growth.   Keywords: Balance Funds, Fund the remaining budget, Local Revenue, Capital Expenditures, Economic Growth (GDRP)


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