scholarly journals Analisis Kualitas Website Tokome Menggunakan Metode Webqual 4.0 dan Importance Performance Analysis

2021 ◽  
Vol 6 (1) ◽  
pp. 57
Author(s):  
Devitasari Devitasari ◽  
Theresia Wati ◽  
Sarika Sarika
Keyword(s):  
Performance Analysis ◽  
Information Security ◽  
Information Quality ◽  
Quality Service ◽  
Analysis Method ◽  
User Perceptions ◽  
Interaction Quality ◽  
User Expectations ◽  
Perceptions And Expectations

Tokome.id is an e-commerce company that provides merchandise manufacturing services by sending a design image of the product that we want to buy or sell. The purpose of this research is to measure the quality of the website owned by Tokome.id. To see the quality of a website, it is necessary to measure based on the quality based on the users using Webqual 4.0 method which consists of 3 variables (usability, information quality, service interaction quality), and 22 question indicators. The technique used by researchers is Importance Performance Analysis (IPA) method which provides an overview of what indicators need improvement or needs to maintain their quality based on user perceptions and expectations. Based on the results of the analysis of Importance Performance Analysis (IPA), it shows that the 22 items analyzed using the importance-performance analysis method are divided into quadrant I (8 items), quadrant II (6 items), quadrant III ( 5 items), and quadrant IV (3 items). Items that are considered very important and need to be improved are in quadrant I, namely the sense of data or information security when accessing the website. These outcome show that the quality of the Tokome. id website is still lacking and has not met user expectations.

scholarly journals Penggunaan Metode IPA dan WebQual untuk Mengukur Kualitas Sistem Informasi Akademik

2018 ◽  
Vol 9 (2) ◽  
Author(s):  
Dafid Dafid
Keyword(s):  
Information System ◽  
Performance Analysis ◽  
User Satisfaction ◽  
Teaching And Learning ◽  
Information Quality ◽  
Interaction Quality ◽  
Quality Of Teaching ◽  
Academic Activities ◽  
Academic Information

<p class="SammaryHeader" align="center"><strong><em>Abstract</em></strong></p><p><em> </em><em>Academic Information System is an online and interactive learning information system owned by universities. Its function is very important to support the academic activities and to improve the quality of teaching and learning. Excelllent educational services which good quality and easy to use can be reached by improving the quality of the learning web. In an effort to optimize the contribution of information technology and ensure the web services that have been provided are appropriate, it is necessary to know the level of service provided to improve quality. This research was conducted using the IPA method (Importance-Performance Analysis) which is used to measure the level of user satisfaction with the services provided and using the WebQual method to measure the quality of the learning web used. Data collection is done by conducting a questionnaire on STMIK XYZ Palembang students by giving 2 questions. Measurements are made by comparing the value between performance and importance of the assessment variable. The results showed that the quality of the SIA Simponi STMIK XYZ had not met the expectations of the users, so it was necessary for the manager to improve the services provided for all dimensions, namely usability (U), information quality (I), interaction quality (A) especially for variables which is included in  fourth quadrant.</em></p><p><strong><em>Keyword : </em></strong><em>Academic Information System, WebQual, Importance-Performance Analysis</em></p><p class="SammaryHeader" align="center"><strong><em>Abstrak</em></strong></p><p><em>Sistem Informasi Akademik merupakan sistem informasi pembelajaran online dan interaktif yang dimiliki oleh perguruan tinggi. Fungsinya sangat penting untuk mendukung kelancaran kegiatan akademik maupun peningkatan kualitas belajar mengajar. Layanan  pendidikan yang berkualitas secara fungsionalitas maupun yang mudah dalam penggunaan dapat dilakukan melalui perbaikan dan peningkatan kualitas web pembelajaran. Dalam usaha mengoptimalkan kontribusi teknologi informasi dan memastikan layanan web yang telah diberikan telah sesuai maka perlu diketahui tingkat layanan yang diberikan guna peningkatan kualitas. Penelitian ini dilakukan dengan menggunakan metode IPA (Importance-Performance Analysis) yang digunakan untuk mengukur tingkat kepuasan pengguna atas layanan yang diberikan serta menggunakan metode WebQual untuk mengukur kualitas dari web pembelajaran yang digunakan. Pengumpulan data dilakukan dengan melakukan kuesioner terhadap mahasiswa STMIK XYZ Palembang dengan memberikan 2bentuk pertanyaan. Pengukuran dilakukan dengan membandingkan nilai antara performance dengan importance dari variabel penilaian. Hasil penelitian menunjukkan bahwa </em><em>kualitas SIA Simponi STMIK XYZ belum memenuhi harapan dari pengguna sehingga perlu upaya dari pihak pengelola untuk memperbaiki layanan yang diberikan untuk semua dimensi yang ada yaitu </em><em>usability(U), information quality(I), interaction quality(A) terutama untuk variabel-vararibel yang termasuk dalam kuadran empat</em></p><strong><em>Kata kunci : </em></strong><em>Sistem Informasi Akademik, WebQual, Importance-Performance Analysis</em>

scholarly journals Pengukuran Kualitas Website Pemerintah Desa Jagalempeni Menggunakan Metode Webqual 4.0

2018 ◽  
Vol 5 (2) ◽  
pp. 139 ◽  
Author(s):  
Warjiyono Warjiyono ◽  
Corie Mei Hellyana
Keyword(s):  
Quality Of Service ◽  
User Satisfaction ◽  
Information Quality ◽  
Good Governance ◽  
Visual Quality ◽  
Quality Information ◽  
Quality Service ◽  
Interaction Quality ◽  
Service Interaction

<p class="Judul2">Undang-Undang RI no. 6/2016 tentang desa menyatakan bahwa Pemerintah Daerah berkewajiban mengembangkan sistem informasi desa dalam menjalankan <em>e-government </em>menuju<em> good governance</em>.  Website Desa Jagalempeni yang telah dikembangkan pada tanggal 22 Februari 2017 akan menjadi wajah desa di dunia maya dengan menyediakan informasi untuk publik, promosi potensi desa dan terciptanya interaksi layanan masyarakat dengan perangkat desa tanpa sekat tempat dan waktu baik untuk masyarakat di dalam maupun luar lingkungan Desa Jagalempeni. E<em>-government</em> di Indonesia hingga saat ini jumlahnya terus meningkat, tetapi secara kualitas masih banyak yang belum memenuhi standar kualitas yang baik. Padahal faktor layanan mempunyai pengaruh yang sangat besar dari keberhasilan sebuah <em>e-goverment</em>. Begitu pula dengan website Desa Jagalempeni di alamat <a href="http://www.jagalempeni.desa.id/">www.jagalempeni.desa.id</a> untuk mencapai cita-cita pemerintah desa menuju <em>good governance</em> tentu harus memenuhi standar kualitas yang baik dari kualitas kegunaan, kualitas informasi, kualitas layanan dan kualitas visual, oleh karenanya pengukuran kualitas website desa perlu dilakukan. Penelitian ini mengukur kualitas website Pemerintah Desa Jagalempeni dengan menggunakan metode Webqual 4.0 dan menggunakan 4 (empat) instrumen yaitu <em>Usability Quality, Information Quality, Service Interaction Quality</em> dan <em>Visual Quality</em>. Data penelitian ini menggunakan 122 data dan diolah dengan software SPSS melalui uji validitas, reliabilitas, analisis deskriptif, korelasi dan regresi linier. Hasil pengukuran memberikan kesimpulan bahwa website Desa Jagalempeni saat ini dari sisi <em>Usability Quality</em>, <em>Information Quality, </em>dan <em>Visual Quality</em> sudah mempunyai kualitas yang baik, sedangkan dari sisi <em>Service Interaction Quality</em> belum mempunyai kualitas yang baik, karena kepuasan pengguna (<em>user satisfaction</em>) belum terpenuhi. Dengan demikian maka website Desa Jagalempeni perlu adanya pengembangan khususnya di kualitas layanan interaksi, agar website Desa Jagalempeni menjadi lebih baik, berkualitas, mempunyai daya saing dan kebanggaan Desa Jagalempeni sesuai dengan cita-cita menuju <em>good governance</em>.</p><p class="Abstrak"> </p><p><strong>Kata kunci</strong>: <em>Kualitas Website, Usability Quality, Information Quality, Service Interaction Quality, Visual Quality, User Satisfaction,  Webqual</em><em></em></p><p class="Judul2"> </p><p class="Judul2"><em>Abstract</em></p><p class="Judul2"><em>Laws of the Republic Indonesia 6/2016 about the village said that the local government is obliged to develop village information system in running e-government towards good governance. The Jagalempeni Village site built on February 22, 2017 will be the face of the village in cyberspace by providing information for the community, promoting village potential and creating interaction services with village apparatus with no space and time for people inside and outside Jagalempeni Village. E-government in Indonesia to date is still increasing in number, but still very many who do not meet the standards of good quality. The service factor has a major influence on the success of an e-Government. Similarly, the Jagalempeni Village website at www.jagalempeni.desa.id address to achieve the ideals of village governance of good governance must meet good standards of  quality of use, quality of information, service quality and visual quality, so the quality of website measurement should be do. This study measures the quality of the Jagalempeni Village Government website using the Webqual 4.0 method and uses 4 (four) instruments of Quality, Quality of Information, Quality of Service Interaction and Visual Quality. This research data uses 122 data and processed with SPSS software through test of validity, reliability, descriptive analysis, and linear regression. The result of the measurement gives conclusion that the website of Jagalempeni Village now from the side of Quality, Information Quality, and Visual Quality have good quality, while the Quality of Service Interaction does not have good quality, because the user satisfaction (user satisfaction) has not been fulfilled. Thus, the website of Jagalempeni Village needs to be developed especially in the quality of service interaction, so that the website of Jagalempeni Village become better, qualified, have the competitiveness and pride of Jagalempeni Village in accordance with the ideals towards good governance.</em></p><p class="Judul2"> </p><p class="Abstrak"><strong>Keywords</strong>: W<em>ebsite Quality, Usability Quality, Information Quality, Service Interaction Quality, Visual Quality, User Satisfaction,  Webqual</em></p>

TANGGAPAN WAJIB PAJAK TERHADAP KUALITAS PELAYANAN DILIHAT DARI TINGKAT KEPENTINGAN DAN KINERJA PADA KANTOR PELAYANAN PAJAK KOTA BOGOR

2018 ◽  
Vol 2 (01) ◽  
pp. 14
Author(s):  
Eddy Supardi
Keyword(s):  
Performance Analysis ◽  
Service Quality ◽  
Descriptive Analysis ◽  
Good Work ◽  
Satisfaction Level ◽  
Quality Service ◽  
Analysis Method ◽  
And Performance ◽  
Personal Tax

The Tax Payer obidience in fulfiling their taxation obligation will be influenced a lot by the satisfaction level toward the service fiscus. The aim of this observation is to know the response of Tax Payer toward service quality through importance and performance. The population which become the object of this observation is the personal Tax Payer registered in Bogor Tax Service Office and the number of respondents taken as the sample are 100 respondents with Slovin formula. The analysis method used is descriptive analysis and importance-performance analysis.   The result of this observation will be able to be used as one of the input to Bogor Tax Service Office in improving the quality service and for the following observation, especially those who take the same object as the observation in order to improve the quality service to the Tax Payer based on the service of its working way which is felt less. Otherwise it is important for The Tax Payer, maintaining the good work or balancing the service quality based on the working way which is evaluated less important by The Taxe Payer, but has been done reasonably well or very well by The Service Office

scholarly journals Evaluasi Kualitas Layanan Website Alumni Menggunakan Metode Webqual 4.0

2019 ◽  
Vol 5 (2) ◽  
pp. 105
Author(s):  
Anisa Yulandari ◽  
Wing Wahyu Winarno ◽  
Asro Nasiri
Keyword(s):  
Quality Of Service ◽  
User Satisfaction ◽  
Information Quality ◽  
Three Dimensions ◽  
Job Seekers ◽  
End User ◽  
Interaction Quality ◽  
Service Interaction

Website Portal Alumni Amikom Yogyakarta yang dapat diakses pada alamat domain alumni.amikom.ac.id merupakan bagian dari Universitas Amikom Yogyakarta yang berfungsi sebagai sarana berbagi informasi sekaligus bertindak sebagai penghubung antara perusahaan pencari tenaga kerja dan para pencari kerja khususnya alumni Universitas Amikom Yogyakarta. Selama ini website alumni sudah berjalan belum dilakukan evaluasi terhadap kualitas layanan website yang didasarkan pada persepsi pengguna akhir sebagai umpan balik kepada pengelola website sehingga pengelola dapat mengetahui sejauh mana kepuasan pengguna dan kualitas layanan yang sudah diberikan. Tujuan dari penelitian ini yaitu untuk mengetahui kualitas layanan website alumni menggunakan tiga dimensi yang ada pada metode Webqual 4.0. Tiga dimensi itu sendiri terdiri dari Kegunaan, Kualitas Informasi, dan Kualitas Interaksi Layanan. Pendistribusian kuisioner dilakukan terhadap 200 sampel responden. Kesimpulan dari penelitian ini adalah adanya pengaruh ketiga dimensi Webqual 4.0 terhadap kepuasan pengguna. Dimensi yang paling berpengaruh yaitu Kualitas Informasi dan Kualitas Interaksi Layanan. Hal ini berarti peningkatan dapat dilakukan pada indicator yang memiliki nilai rata-rata terendah. Peningkatan pada dimensi Kualitas Informasi dapat dilakukan perbaruan secara berkala sehingga informasi yang disajikan menjadi lebih relevan. Sedangkan untuk dimensi Kualitas Interaksi Layanan dapat dilakukan dengan meningkatkan pelayanan terhadap keluhan seputar website alumni.Kata Kunci — Kualitas Layanan, Website Alumni, Webqual 4.0The Alumni Amikom Yogyakarta Website which can be accessed at the domain address alumni.amikom.ac.id is part of the Amikom University of Yogyakarta which serves as a means of sharing information while acting as a liaison between the company and job seekers, especially alumni of Yogyakarta Amikom University. So far, the alumni website has been running, yet an evaluation of the quality of website services has been carried out based on the perception of the end user as feedback to the website manager so that the manager can find out how far the user satisfaction is and the quality of the service provided. The purpose of this study is to determine the quality of the alumni website service using three dimensions that exist in the method of Webqual 4.0, there are Usability, Information Quality, and Service Interaction Quality. The conclusion of this study is the influence of the three dimensions of Webqual 4.0 on user satisfaction. The most influential dimensions are Information Quality and Service Interaction Quality. This means that an increase can be made on an indicator that has the lowest average valueKeywords— Quality of Service, Alumni Website, Webqual 4.0

scholarly journals Analisis kualitas pelayanan bus pariwisata dengan metode service quality dan importance performance analysis

2019 ◽  
Vol 11 (2) ◽  
pp. 144
Author(s):  
Eka Indah Yulistyari ◽  
Chotibul Umam ◽  
M. Reiza Fachrozy
Keyword(s):  
Performance Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Analysis Method ◽  
Transportation Services ◽  
Bus Services ◽  
Clear Information ◽  
Bus Transportation

PO. Saztro Holidays is one of the bus transportation services companies in the Serang area that focuses on tourism routes. The purpose of this study is to know the quality of tourism bus services through customer satisfaction and complaints, besides as knowing the importance of priority attributes to be repaired. The methods of collecting data using a questionnaire involving 30 respondents to tourism bus consumers. This study uses the SERVQUAL method (reliability, responsiveness, assurance, empathy, tangible) and Importance Performance Analysis (IPA). The results of the study using the SERVQUAL method obtained an overall gap value of -0.852, which states that the services provided by PO. Saztro Holidays still does not provide satisfaction to consumers. Improvement efforts to increase satisfaction with Tourism bus services using the Importance Performance Analysis method in quadrant I (top priority) using SPSS 19 through a cartesius diagram obtained as many as 13 attributes. The most important attributes that are the main priority in repairs to match the expectations of consumers with the value of the suitability level of 78.04, namely the attributes of the availability of clear information marks.

scholarly journals INFLUENCE OF INFORMATION QUALITY, SYSTEM QUALITY, SERVICE QUALITY AND SECURITY ON USER SATISFACTION IN USING E-MONEY BASED PAYTREN APPLICATIONS

2019 ◽  
Vol 3 (2) ◽  
pp. 288-299
Author(s):  
Winanda Wahana Wargadalam
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Information Service ◽  
Sampling Technique ◽  
Quality System ◽  
Quality Service ◽  
System Quality ◽  
Business Form

Nowadays technology grow extremely fast and it is helpful in communication and transactions, this effect to human behavior that people consider using technology intentively in daily activites cause of its facilities, one of facilities is digital economic transactions or e-money. Due to increasing of technology, there are some companies run their business form e-money based applications, one of the applications is the PayTren. The purposed of this research is to examine the satisfactory of the user who apply PayTren applications, such as the influence of information quality, system quality, service quality and security. The method of the research is based on DeLone and McLean models, then it will be modified. The research’s data is quantitative data. researchers collected 89 questionnaires from the population of PayTren application users in Batam by using a purposive sampling technique.  The conclusion of the research show that there is an influence between the quality of information, service quality and security on the satisfaction of e-money users based on the PayTren application, while it is found that there is no influence between the quality of the system on the satisfaction of e-money users based on PayTren applications.

scholarly journals Analisis kepuasan pemustaka terhadap kualitas layanan perpustakaan di perguruan tinggi vokasi dengan metode servqual dan importance-performace analysis

2018 ◽  
Vol 14 (2) ◽  
pp. 214 ◽  
Author(s):  
Renanda Nia Rachmadita ◽  
Wibowo Arninputranto
Keyword(s):  
Higher Education ◽  
Performance Analysis ◽  
Library Services ◽  
Analysis Method ◽  
Collection Method ◽  
Five Dimensions ◽  
Level Of Satisfaction ◽  
Online Catalog ◽  
User Expectations ◽  
Vocational Higher Education

Introduction. Library in Vocational Higher Education is required to provide the best services in facilities, learning environmentbased on the characteristics of vocational education. This study aims to measure the level of satisfaction of library services  in vocational colleges. Data Collection Method. The questionnaires were distributed to 150 respondents including students and lecturersbased on five dimensions of Servqual. Data Analysis. The analysis was conducted  by identifying  the gap between perception and expectation using Importance-Performance Analysis method. Results and Discussions. Overall, the analysis if the gap for all Servqual dimensions was negative. Some services needto be  improved  to meet user expectations. By using Importance-Performance Analysis, itwas found that the attribute P10 (Library needs to provide an adequate online catalog) should be prioritized..Conclusions. It is expected that the library can improve the services based on the users’ needs.

scholarly journals ANALISA KUALITAS WEB EMPLOYEE SELF SERVICE (ESS) PADA PT. PLN UIPJBB MENGGUNAKAN METODE WEBQUAL 4.0 DAN IPA

2020 ◽  
Vol 3 (2) ◽  
pp. 230-244
Author(s):  
Heru Susanto ◽  
Suparni Suparni ◽  
Lilyani Asri Utami
Keyword(s):  
Information Quality ◽  
Gap Analysis ◽  
Three Dimensions ◽  
User Perceptions ◽  
Related Information ◽  
Access Information ◽  
Self Service ◽  
And Performance ◽  
Employee Self Service

PT PLN (Persero) West Java Development Main Unit (UIPJBB) has used an information system to make it easier for employees to access information and personnel activities such as attendance, leave, CV, information on the stages of requesting an Official Travel Letter (SPPD), and other related information. with staffing by using a web called Employee Self Service (ESS). The quality of ESS web services has never been measured based on user perceptions and levels of importance or expectations. This study intends to analyze the quality of the ESS web using WebQual 4.0 as a questionnaire consisting of three dimensions in the form of Usability, Information Quality, and Service Interaction dimensions, as well as using the IPA method to analyze the level of conformity, compliance (GAP), and quadrants. The results of the level of conformity obtained from 22 statements were still below 100%. The test result statistic shows Asymp.Sig. (2-tailed) worth 0,000 means that there is a gap between Importance and Performance on the ESS website of PT PLN (Persero) UIPJBB. The average of the overall level of conformity is obtained 93.53%, which means that the performance on the web ESS is still below Importance and users are still not satisfied. While the results of GAP analysis are -0.262 <0, then the quality of performance is still lacking and cannot meet the interests of users.

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