scholarly journals Examining Trust as a Key Determinant of eHealth Adoption in Malawi

2019 ◽  
Author(s):  
Annabelle Gadabu ◽  
Kenneth Sunguh ◽  
Vincent Ekow Arkorful ◽  
Mohammed Mahin Uddin ◽  
Sadia Lukman
Keyword(s):  
Behavioral Intentions ◽  
Structural Equation ◽  
Service Providers ◽  
User Preferences ◽  
Healthcare Personnel ◽  
Equation Modeling ◽  
Performance Expectancy ◽  
Primary Model ◽  
Ehealth Services ◽  
Positive Effect

Abstract Background There is value in having the general public take initiative in taking care of personal health. With the heavy burden of finances and shortage of healthcare personnel, patient-centered healthcare is increasingly becoming important especially through eHealth. The way technology is accepted and utilized may have significant hypothetical and concrete inferences. Thus, eHealth, like any other technology, has little value unless it is used. Nevertheless, there are many factors that potentially promote or hinder uptake and use of eHealth services. This study particularly focused on the role that trust plays in determining an individual’s decision to use eHealth services. Methods Using the Unified Theory of Acceptance and Use of Technology (UTAUT) model as the primary model of inference, two new constructs were introduced to determine whether trust is a significant contributor in consumers’ decision to use eHealth. Through convenience sampling, participant responses were collected over a period of 6 weeks and evaluated using Structural Equation Modeling (SEM) technique. Results A total of 400 responses were collected and outcomes of the analysis showed that Performance Expectancy (PE), Effort Expectancy (EE), Social Influence (SI), and Facilitating Conditions (FC), had an affirmative effect on Behavioral Intentions to use eHealth. Performance Expectancy indirectly had a positive effect on Behavioral Intentions to use eHealth services via Trust in Internet (ToI) and Trust in Online Healthcare Providers (ToH). However, ToI had an insignificant effect while ToH had a positive effect. Conclusion Trust is indeed an important element in a user’s determination to use eHealth services. However, it depends on what exactly it is that users place trust in. Consumers are less trusting in the internet to facilitate accessing health related services but are more trusting in online healthcare service providers to ably assist with relevant services. The study also shows that it is essential for key stakeholders such as public policy actors and web designers to take into consideration specific target groups and user preferences which will enhance greater engagement of eHealth services.

scholarly journals Examining Trust as a Key Determinant of eHealth Adoption in Malawi

2019 ◽  
Author(s):  
Annabelle Gadabu ◽  
Kenneth Sunguh ◽  
Vincent Ekow Arkorful ◽  
Mohammed Mahin Uddin ◽  
Sadia Lukman
Keyword(s):  
Behavioral Intentions ◽  
Structural Equation ◽  
Healthcare Providers ◽  
Health Sector ◽  
Equation Modeling ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
Primary Model ◽  
Ehealth Services ◽  
Positive Effect

Abstract The way technology is accepted and utilized may have significant hypothetical and concrete inferences. Thus, eHealth, like any other technology, has little value unless it is used. In this study, fundamental elements influencing consumers’ decision to utilize eHealth services in Malawi were assessed. Using the Unified Theory of Acceptance and Use of Technology (UTAUT) model as the primary model of inference, two new constructs were introduced to determine whether trust is a significant contributor in consumers’ decision to use eHealth. Through convenience sampling, a total of 400 responses were collected over a period of 6 weeks and evaluated using Structural Equation Modeling (SEM) technique. Outcomes of the analysis showed that Performance Expectancy, Effort Expectancy, Social Influence, and Facilitating Conditions, had an affirmative effect on Behavioral Intentions to use eHealth. Performance Expectancy indirectly had a positive effect on Behavioral Intentions to use eHealth services via Trust in internet and Trust in online healthcare providers. However, Trust of Internet had an insignificant effect while Trust in online healthcare providers had a positive effect. Thus, government and stakeholders in the health sector need to create platforms for engagement in health-related matters targeting the youth between 18 and 35 years who are the largest consumers of internet services.

Analyzing Causality Among the Service Quality, Customer Satisfaction and Behavioral Intention Variables with Respect to E-Shopping

2019 ◽  
Vol 9 (1) ◽  
pp. 38-59 ◽  
Author(s):  
Syed Habeeb ◽  
K Francis Sudhakar
Keyword(s):  
Service Quality ◽  
Behavioral Intention ◽  
Behavioral Intentions ◽  
Structural Equation ◽  
South India ◽  
Word Of Mouth ◽  
Equation Modeling ◽  
Repurchase Intentions ◽  
Online Purchase ◽  
Positive Effect

The purpose of this article is to examine the effects of service quality and satisfaction on consumer behavioral intentions like word-of-mouth, website revisitation and repurchase intentions with respect to online shopping in India. To build a vision for the future the study also highlights the servqual and webqual dimensions. About 254 valid responses from south India from individuals who must have made at least one previous online purchase were gathered. Factor analysis and structural equation modeling has been implemented to find out the important factors on what influences repurchase behavior among customers. The results reveal that e-service quality has a positive effect on e-satisfaction, where it also influences the consumer's behavioral intentions, namely word of mouth, website revisit, and repurchase.

scholarly journals ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN (Persepsi Konsumen Hotel Golden Tulip Tangerang)

2021 ◽  
Vol 10 (2) ◽  
pp. 159
Author(s):  
Pandji Pratopo
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Structural Equation ◽  
Service Providers ◽  
Tourism Industry ◽  
Equation Modeling ◽  
Future Research ◽  
Analysis Tool ◽  
Consumer Expectations ◽  
Positive Effect

<p><em>Hotels are an element of the tourism industry and play a very important role in providing services to tourists. Each hotel tries to improve its facilities and service quality. If consumers enjoy services that are much lower than they expected, consumers will lose interest in these service providers, and the hotel will eventually lose customers. Conversely, if consumers enjoy services higher than their expectations, then consumers will feel satisfied. Based on the research background, the questions that arise in this study are which factors have the most influence on customer satisfaction on the service quality of the Golden Tulip Hotel Tangerang, and what factors have the greatest influence on customer service expectations of the Golden Tulip Hotel Tangerang. The research model developed in this study consists of four dimensions, namely service quality, consumer expectations, and customer satisfaction, with two hypotheses to be tested. The test was carried out using the Structural Equation Modeling (SEM) analysis tool in the LISREL program on 100 respondents who were consumers of the Golden Tulip Hotel Tangerang. The results of data analysis indicate that the two proposed hypotheses are acceptable, and it can be concluded that service quality has a positive effect on customer satisfaction, and consumer expectations have a positive effect on customer satisfaction. This study also links the research results with the theoretical implications and policies of the Golden Tulip Hotel Tangerang management, which are described in the conclusion section. Research limitations and future research agendas can be used as a reference for future researchers.</em></p><p><strong><em>Keywords</em></strong><em>: service quality, customer expectations, customer satisfaction</em></p>

scholarly journals The Relationships between Orientation, Collaboration and Performance for Supply Chain Management of Korean FDI Firms for Sustainable Growth

2020 ◽  
Vol 12 (24) ◽  
pp. 10311
Author(s):  
Hee-sung Bae
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Structural Equation ◽  
Service Providers ◽  
Sustainable Growth ◽  
Equation Modeling ◽  
Supply Chain Performance ◽  
Chain Management ◽  
And Performance ◽  
Positive Effect

The objective of this study is to verify the relationships between orientation, collaboration and performance for supply chain management (SCM) of Korean foreign direct investment (FDI) firms for sustainable growth. To achieve the objective, this study created the research model, and the research hypotheses came from prior research. The questionnaire was sent to Korean FDI firms, and the collected data were analyzed by various analytical methods such as a factor analysis, a Cronbach’s alpha coefficient, structural equation modeling (SEM) and a moderated regression analysis. The results are as follows. First, orientation for SCM has a positive effect on collaboration for SCM. Global SCM is regarded as an essential part in the era in which a value chain is globalized, and as a result, it is globally performed in the procurement of raw materials, production of goods and sales of final goods. To perform global SCM, staff of manufacturers should have recognition of SCM from the internal viewpoint of a firm, they should create strategy and structure for SCM from the whole viewpoint of a firm, and they should disseminate it to suppliers and customers. Second, collaboration for SCM has a positive effect on supply chain performance. The key factors are collaboration with international logistics service providers as well as inter-departmental collaboration. The collaboration is based on attaining efficiency and effectiveness, and as a result, firms achieve superior supply chain performance.

scholarly journals ANALYSIS THE EFFECT OF FLEXIBILITY, DEPENDENCE, AND QUALITY RELATIONSHIP TO BROKERS PERFORMANCE WITH INTEGRATION STRATEGY AS INTERVENING VARIABLE (STUDY ON PRINTING BROKERS IN SEMARANG)

2019 ◽  
Vol 17 (1) ◽  
pp. 79
Author(s):  
Fazlur Rahman ◽  
Syuhada Sufian ◽  
Ahyar Yuniawan
Keyword(s):  
Relationship Quality ◽  
Structural Equation ◽  
Service Providers ◽  
Equation Modeling ◽  
Integration Strategy ◽  
Integration Strategies ◽  
Dependence Relationship ◽  
Fierce Competition ◽  
Strategy Integration ◽  
Positive Effect

In the printing business, brokers are experiencing fierce competition. Many problems always face by the broker because in the production, brokers do not use their own resources, but integrate with service providers. The purpose of this research is to test and analyze the relation of the attributes of flexibility, dependence, relationship quality and integration strategies toward the printing brokers performance.The research is done to the 133 respondents, which all of them are printing brokers who do production in the Semarang area. Methods of data collection by using questionnaires. The method of data analysis using Structural Equation Modeling (SEM) with AMOS 20 software.The results showed that the flexibility and relationships quality had a positive effect on strategy integration. While the dependence does not affect the strategy integration. And the strategy integration variables have a positive effect on the broker performance.

scholarly journals PENGARUH ACARA PARIWISATA OLAHRAGA, CITRA DESTINASI HALAL, DAN NILAI YANG DIRASAKAN TERHADAP NIAT BERPERILAKU WISATAWAN UNTUK BERKUNJUNG KEMBALI, MEREKOMENDASIKAN KEPADA ORANG LAIN DAN POSITIF WOM

2021 ◽  
Vol 9 (4a) ◽  
pp. 81
Author(s):  
Baiq Nadia Nirwana ◽  
Sulhaini Sulhaini ◽  
Lalu Edy Herman Mulyono
Keyword(s):  
Behavioral Intentions ◽  
Structural Equation ◽  
Perceived Value ◽  
Sem Analysis ◽  
Destination Image ◽  
Equation Modeling ◽  
Sport Tourism ◽  
Significant Positive Effect ◽  
Modeling Analysis ◽  
Positive Effect

This study aims to examinethe influence of sport tourism events, halal destination image, and perceived value on behavioral intentions of tourists at the Mandalika International Marathon event. Data collection was carried out among both active and passive participants of the Mandalika International Marathon by using the associative quantitative method. Furthermore, the data collected was analyzed further. This study uses structural equation modeling analysis (SEM analysis) with AMOS applications. The results of the study indicated that sport tourism events haves a significant positive effect on behavioral intentions, and the halal destination image has a significant positive effect on perceived value. The West Nusa Tenggara government is supported event organizers to develop halal tourism and sport tourism events. This is to enhance, halal destination image in NTB is not only for religious tourism.Keywords :Event Sport Tourism, Halal Destination Image, Perceived Value, Behavioral Intentions.

scholarly journals Quality-Certified Hotels: The Role of Certification Bodies on the Formation of Customer Behavioral Intentions

2021 ◽  
Vol 13 (22) ◽  
pp. 12733
Author(s):  
Jesús Collado Agudo ◽  
Patricia Martínez García de Leaniz ◽  
Ángel Herrero Crespo ◽  
Raquel Gómez-López
Keyword(s):  
Structural Equation Modeling ◽  
Willingness To Pay ◽  
Behavioral Intentions ◽  
Structural Equation ◽  
Equation Modeling ◽  
Time Awareness ◽  
Positive Effect ◽  
Structured Questionnaire ◽  
Hotel Customers

This study attempts to explore the role of certification bodies on the formation of customer behavioral intentions. A structured questionnaire was used to collect data from hotel customers in Spain. The results of the structural equation modeling indicate that a certified hotel’s image will positively influence stay intention and willingness to pay a premium. At the same time, awareness of, and trust in, certification bodies both have a positive effect on a certified hotel’s image. Finally, awareness of certification bodies also exerts a positive effect on trust in certification bodies. The results offer hoteliers potential strategies for customer behavioral intentions enhancement.

Working Memory, Mental Prospection, Time Orientation, and Cognitive Insight

2013 ◽  
Vol 34 (3) ◽  
pp. 159-169 ◽  
Author(s):  
Sevtap Cinan ◽  
Aslı Doğan
Keyword(s):  
Working Memory ◽  
Structural Equation ◽  
Factor Model ◽  
Time Orientation ◽  
Equation Modeling ◽  
Cognitive Insight ◽  
Confirmatory Factor ◽  
Negative Effect ◽  
Positive Effect ◽  
Three Factor

This research is new in its attempt to take future time orientation, morningness orientation, and prospective memory as measures of mental prospection, and to examine a three-factor model that assumes working memory, mental prospection, and cognitive insight are independent but related higher-order cognitive constructs by using confirmatory factor analysis (CFA). The three-factor model produced a good fit to the data. An alternative one-factor model was tested and rejected. The results suggest that working memory and cognitive insight are distinguishable, related constructs, and that both are distinct from, but negatively associated with, mental prospection. In addition, structural equation modeling (SEM) showed that working memory had a strong positive effect on cognitive insight and a moderate negative effect on mental prospection.

Analisis Peranan Kepuasan Dan Komitmen Sebagai Perantara Pengaruh Kualitas Jasa Tutorial Online Terhadap Loyalitas Mahasiswa

2018 ◽  
Vol 9 (2) ◽  
pp. 18-32
Author(s):  
Andy Mulyana ◽  
Devi Ayuni
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Positive Influence ◽  
Management Program ◽  
Equation Modeling ◽  
Online Tutorial ◽  
Student Loyalty ◽  
The Relationship ◽  
Positive Effect

This study aims to evaluate the role of satisfaction and commitment as mediating the effect of service quality on student loyalty as the user of Open University's Online Tutorial. Based on data analysis on student of Management program 229 as respondents with Structural Equation Modeling (SEM), this study found the relationship between: (1) positive influence of service quality to satisfaction and loyalty of students using tuton; (2) the positive effect of satisfaction on student loyalty using tuton; (3) satisfaction is a mediator between service quality and loyalty of students using tuton. Conversely, commitment has no positive effect on student loyalty as a tuton user. In addition, commitment does not mediates the effect of satisfaction on the loyalty of tuton users. Keywords: service quality, satisfaction, commitment, loyalty

Analisa Pengaruh Professionalism dan Rewards Terhadap Job Satisfaction Serta Implikasinya Pada Organizational Commitment; Telaah Pada Sopir Taksi Konvensional Bandara Soekarno-Hatta

2018 ◽  
Vol 9 (2) ◽  
pp. 1-17
Author(s):  
Aldo Winata
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Structural Equation ◽  
Sampling Technique ◽  
Positive Influence ◽  
Primary Data ◽  
Equation Modeling ◽  
Taxi Driver ◽  
Probability Method ◽  
Positive Effect

Jakarta is the place where the largest number of land transportation in Indonesia, according to Djarot in Kompas.com article, vehicles every day increased about 1500 units. And according to an article from Liputan 6, revenue from conventional taxi drivers dropped dramatically after the entry of online transport by 40-50% during 2016 due to the entry of online transport. Conventional taxi companies must immediately anticipate this phenomenon so that their human resources can survive in the company. The purpose of this research are first, to know is there a positive effect from professionalism factors to organizational commitment and job satisfaction. Second, to know job satisfaction factors have a positive effect to organizational commitment. And the last is to know is there a positive effect from rewards factors to job satisfaction and organizational commitment’s factors. This research uses descriptive method with non-probability method. Through judgmental sampling technique, primary data collection was obtained from questionnaire distribution to conventional taxi driver of Soekarno-Hatta Airport. The data has been collected and then obtained by using Structural Equation Modeling (SEM). The result of this research indicates that there is positive influence from professionalism to organizational commitment but the data do not support the hypothesis, there is positive influence from professionalism to job satisfaction, but there’s negative effect between job satisfaction and organizational commitment, there is positive relation of rewards to job satisfaction, Finally there is a positive effect of rewards on organizational commitment. Keywords: organizational commitment, professionalism, rewards, job satisfaction, ecommerce, conventional taxi driver.

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