scholarly journals CALIDAD PERCIBIDA Y CALIDAD ESPERADA POR LOS ESTUDIANTES DE LAS INSTITUCIONES EDUCATIVA EMBLEMÁTICAS DE HUAMANGA - AYACUCHO./PERCEIVED QUALITY AND EXPECTED QUALITY BY STUDENTS OF THE PRESTIGIOUS EDUCATIONAL INSTITUTIONS OF HUAMANGA-AYACUCHO

LOGOS ◽  
2014 ◽  
Vol 1 (1) ◽  
Author(s):  
Mg. Víctor Hugo Pillaca Valdez

RESUMEN El propósito de esta investigación es estudiar la relación existente entre la calidad percibida y la calidad esperada desde las percepciones de los estudiantes en cuatro instituciones educativas de Huamanga, Ayacucho. Se realizó un análisis descriptivo correlacional y comparativo de medias con la finalidad de determinar, primero, si existía relación entre las variables. En  segundo lugar, verificar si se producían   diferencias significativas entre las mismas. El análisis correlacional nos permitió identificar procesos o patrones existentes en el mundo de las percepciones con respecto a la relación entre las variables; así como el análisis de diferencia de medias nos proporcionó evidencias de la evaluación general de la calidad del servicio educativo que se brinda en dichas instituciones. El estudio fue realizado a dos niveles: el general, considerando las cuatro instituciones educativas como grupo y el desagregado, por cada institución educativa. La muestra estuvo conformada por 339 estudiantes, correspondientes a cuatro instituciones educativas emblemáticas de la ciudad de Huamanga, Ayacucho. Los instrumentos de medición de las variables calidad percibida y calidad esperada, presentan una fuerte confiabilidad y cada uno de sus ítems muestra una alta consistencia interna. Descriptivamente, los resultados muestran que, para el 54% de los estudiantes encuestados, la calidad percibida es menor o igual que la media y para el 46% la calidad percibida es alta o muy alta. Respecto a la calidad esperada, el 27.2% espera una calidad baja o media, mientras que el 72.8% espera que sea alta o muy alta. En otras palabras, más de la mitad percibe una calidad baja o igual a la media y casi tres cuartas partes esperan una mejor calidad de la que están recibiendo. Por otro lado, en la evaluación de la calidad general del servicio (calidad percibida menos calidad esperada) se encuentra que para el 71% de estudiantes, la calidad es deficiente, ya que no llegan a percibirla como esperan, mientras que para el 29% la calidad es buena o excelente porque obtienen una calidad igual o que excede lo esperado. Desde el punto vista inferencial, se demuestra que existe una correlación moderada, positiva y significativa entre las variables calidad percibida y esperada. Sin embargo, al analizar dividiendo al grupo en valoraciones de la calidad percibida sobre y bajo la media, se encuentra que no existe correlación significativa entre las dos variables en el caso de estudiantes que valoran por debajo de la media. Por otro lado,  existe correlación positiva y significativa en el grupo de los alumnos que valoran por sobre la media. Este dato tiene enormes implicancias para los procesos de mejoramiento de la calidad. La diferencia de medias entre las variables es altamente significativa y con mayor valor hacia lo esperado que a lo percibido. Esto implica que la calidad del servicio educativo es significativamente deficiente.  ABSTRACT The purpose of this investigation was to study the relationship between perceived quality and expected quality of student’s perceptions from four educational institutions of Huamanga, Ayacucho. Correlational descriptive analyses and comparison of means were applied with the aim to determine if there was any relationship or any significant differences between the variables. Correlational analyses allowed identifying the processes or patterns in the world of perceptions about the relationship between variables and analysis of mean difference provided us with evidence of the overall assessment of the quality of education that is offered in these educational institutions. The study was conducted at two levels: the studies of a general nature which considered the four educational institutions and the disaggregated study on each educational institution. The sample consisted of 339 students, corresponding to four emblematic educational institutions of Huamanga, Ayacucho. The perceived quality and expected quality variables measuring instruments have a strong reliability and each of its items shows high internal consistency. Descriptively, the results show that for the 54% of students surveyed,  the perceived quality is less than or equal to the average, and for the 46% perceived quality is high or higher than the  expected quality ,, the perceptions of the  27.2% of students  about quality service received is  from  low to medium, while the 72.8% expected to be high or very high. In other words, more than half students perceived a lower quality or equal to the average and almost three-quarters expect a better quality than the one they are receiving. On the other hand, the evaluation of the overall quality of service (perceived quality minus expected quality) shows that for the 71% of students, the quality is deficient because they don’t get to perceive the quality they expect, while for the 29% the quality is good or excellent because they get an equal quality or exceed expectations.From the inferential point of view, it shows there’s a moderate correlation, positive and significant relationship between perceived and expected quality variables. However, the analysis by dividing the group in perceived quality variable ratings above and below the average shows that there’s no significant correlation between the two variables in the case of students who value below average. Instead, there’s a positive and significant correlation in the group of students who value above average. This fact has enormous implications for the processes of quality improvement. The mean difference among the variables is highly significant and greater value to the expected than the perceived. This implies that the educational service quality is significantly deficient.

Author(s):  
Natalia Nikolaevna Zhuravleva ◽  
◽  
Anna Ivanovna Mukhina ◽  

The article proposes to solve the problem of organizing the activities of the city’s innovation platform by means of informatization. The relevance of the topic is not in doubt, as the study of the phenomenon of innovative development of educational institutions by means of information culture and related phenomena and related processes is now in demand. Information education, on the one hand, is a pressing problem for resolution, and on the other hand – providing opportunities, that is, acting as a stimulating factor for the development of preschool education in an innovative mode. This paper highlights some aspects of the problem of education information, which are particularly relevant and possible for resolution at this stage in the conditions of preschool education. Creating and expanding a single informational educational space solves the challenges of developing the potential (cultural and technical) of such with as a pre-school educational institution, as well as improving the quality of preschool education, its accessibility, continuity, etc., with the active interaction of all participants in educational relations.


2018 ◽  
Vol 3 (1) ◽  
pp. 11-17
Author(s):  
Basri Basri

Progress of a nation is determined by quality of education of nation itself. There are several factors that affect the quality of education such as the subject of educators, materials and supporting facilities. One of the basic educational institutions that contribute to the quality of education this country is educational institutions in community starting from Kindergarten school. Kindergarten al-Qur'an and early childhood of the Qur'an. The educational institution of the Qur'an today is growing very rapidly but on the other hand has not been directly proportional to the quality produced. This study discusses of Qur'anic educational problems preparing the Qur'anic generation seen from the point of view of management and implementation  education of the Qur'an in institution. The results of this study indicate that the educational institutions of al-Qur'an are still experience problems in the management such as the responsibility of managers, the managerial capability of the unit head, and the ability to provide supporting facilities, in the implementation of learning, there are many educational institutions that do not match the ratio of the number of teachers with one study group on the other hand, the quality of teachers are still low and the ability of teachers transfer knowledge to students.


2021 ◽  
Vol 20 (1_2 2020) ◽  
pp. 15-36
Author(s):  
Tamara Nikolić

The paper presents the results of research related to the examination of the relationship between education that adults undertake in their free time, on the one hand, and the scope, degree and manner in which they self-affirm in their leisure time on the other. By self-affirmation we mean the realization or actualization of oneself as a single being through the degree of satisfaction of various needs relevant from the point of view of personality integration. The notion of self-affirmation understood in this way, viewed in the context of leisure time, represents a constituent of the quality of leisure time in adulthood. Specifically, this paper presents the results related to the examination of the general level of the self-affirmation in leisure time, as well as the contribution of educational activities to self-affirmation in leisure time. The most significant of them advocate the existence of a universal need for self-affirmation in leisure time. More specifically, they concern self-affirmation in the context, of emotional well-being, commitment to the activities, in which adults choose to engage themselves in their leisure time and creativity. According to the dimensions of self-affirmation, the largest number of surveyed participants of educational activites is self-affirmed in the in the cognitive, yet the smallest number, in the emotional sence.


1989 ◽  
Vol 4 (2) ◽  
pp. 117-122 ◽  
Author(s):  
J.-F. Dreyfus ◽  
D. Cremniter ◽  
J.D. Guelfi

SummaryWe are still confronted by numerous different nosographic models and problems concerning the objective evaluation of patients progress during treatment. It is interesting to consider the consequences of this situation in psychiatry which still involves a relative diversity of practical methods used in clinical trials. The recommendations of the USA Food and Drug Administration, on the one hand, constitute a highly structured and precise reference. The World Health Organization, on the other hand, promulgates general recommendations resulting from a compromise designed to satisfy the greatest number of clinicians.Despite the apparently diverse principles and the different practical methods they propose, both those sets of recommendations have been useful in inspiring clinicians to reflect upon these different methodological approaches. The qualities of the inclusion criteria used in the study of patients and the sensitivity of the different measuring instruments have allowed psychotropic drug users as well as producers to recognize the need for a certain rigour in clinical trials.The FDA and WHO guidelines have certainly improved the quality of clinical trials in psychopharmacology. However, they also represent a source of resistance to innovation.A series of consensus meetings to first reconcile US and European points of view and later to include new techniques in the recognized sets of methods would therefore be helpful.


2020 ◽  
Vol 136 (2) ◽  
pp. 538-566
Author(s):  
Sandra Issel-Dombert

AbstractFrom a theoretical and empirical linguistic point of view, this paper emphasizes the importance of the relationship between populism and the media. The aim of this article is to explore the language use of the Spanish right wing populism party Vox on the basis of its multimodal postings on the social network Instagram. For the analysis of their Instagram account, a suitable multimodal discourse analysis (MDA) provides a variety of methods and allows a theoretical integration into constructivism. A hashtag-analysis reveals that Vox’s ideology consists of a nativist and ethnocentric nationalism on the one hand and conservatism on the other. With a topos analysis, the linguistic realisations of these core elements are illustrated with two case studies.


2020 ◽  
Vol 1 (3) ◽  
pp. 172
Author(s):  
Fitri Pranita Basution

To determine the quality of teacher performance, an educational institution must conduct a process of evaluating the performance of its teachers. MTsS YASPI College Foundation Labuhan Deli is one of the educational institutions that always improves the quality of education in schools. Teacher performance appraisal at Labuhan Deli YASPI schools is still done conventionally, so there are many assessment criteria and it takes a long time to evaluate the teacher's performance. This study aims to optimize the teacher performance appraisal process to be faster and more precise. The method used is Profile Matching. The results of this study can determine the teacher's performance more precisely by 100%. So that this research can be recommended as an appropriate system in evaluating teacher performance in schools


2021 ◽  
Vol 12 (2) ◽  
pp. 166-182
Author(s):  
E.N. Volkova ◽  
I.V. Volkova ◽  
O.M. Isaeva

Objective. Estimating the prevalence of violence among children born in Russia in the 1980s, in the early 1990s and in the late 1990s using a retrospective youth survey. Background. Assessing the prevalence of a child abuse is an unresolved scientific and methodological problem. There are disagreements in approaches to assess the prevalence of violence, in interpreting the results. However, the main problem is the problem of reliable measuring instruments. Many studies show a wide variability in estimating prevalence and even in compared parameters; even greater discrepancies arise when it comes to identifying the factors and consequences of child abuse. Such a wide variability of estimation is associated with the insufficient quality of the measuring instruments and research procedures themselves. Study design. The sampling analyzed data on the prevalence of violence among “post-Soviet children”, “children of the 90s” and “children of the 21st century”. The presence and nature of the relationship was checked using methods of mathematical statistics (correlation analysis and analysis of the significance of differences). Participants. The study sample consisted of 537 people aged 18 to 24 years (M=20.23, SD=1.84) living in the Russian Federation. The 2006 sample of respondents included 144 people (25,7% of boys, 74,3% of girls), 2012 — 203 people (36,4% of boys, 63,6% of girls), 2018 — 190 people (35,7% of boys, 64,3% of girls). Measurements. International Questionnaire ICAST-R (ICAST-Retrospective) (adapted by E.N. Volkova, O.M. Isaeva). Results. A comparative analysis of the prevalence of violence among “children of the 21st cen¬tury”, “post-Soviet children” and “children of the 90s” showed that there is more similarity between these groups than differences in the severity of types, forms of violence and their frequency of occurrence (with the exception of cases of sexual violence, the percentage of cases of which is significantly reduced from the 2006 study to the 2018th year). Conclusions. A retrospective survey of young people using ICAST-R allows you to assess the prevalence of violence among children, as well as the state of the child protection system from violence and the content of public perceptions regarding child abuse.


THE BULLETIN ◽  
2021 ◽  
Vol 2 (390) ◽  
pp. 44-49
Author(s):  
R. Aetdinova ◽  
I. Maslova ◽  
Sh. Niyazbekova ◽  
O. Balabanova ◽  
Zh. Zhakiyanova ◽  
...  

The article justifies for the need to identify and to keep track, in practice, of different groups of risks inherent in educational institutions under current conditions of pandemic and post-pandemic transformation of education under the influence of modern world uncertainty. Transformation of education functions in the epoch of digital economy changes the content and types of risks concomitant to the activities carried out by schools. Schools belong to the most conservative types of organizations. However, the environment in which schools operate is constantly changing. An educational institution, as any enterprise, has to engage in the activity aimed at risk management. Manifestation of the risk is, on the one hand, fraught with threats and damage, on the other hand, with opportunities. Assessment of possible threats and risks allows timely projection of undesirable results, creation of a system for situational response to unforeseen circumstances and, in the final analysis, formulation of a strategy for development of the university which would allow achievement of modern high quality education, its fundamentality and conformity to important topical requirements of the personality, society and state. Causes of developing risks characteristic of educational institutions are disclosed. External and internal risks characteristic of educational institutions, sources generating them and the importance of managing them are analyzed. The analysis of risks made reveals multi-varied threats and opportunities in the external and internal envi-ronment of the institution and their ability to have a significant effect on educational, organizational and financial activities of the schools.


2018 ◽  
Vol 15 (3) ◽  
pp. 42-53
Author(s):  
Alberto Albuquerque Gomes

The interest in this subject comes from my post-doctoral internship held in 2003-2004 at the Lusófona University of Humanities and Technology in Lisbon. My focus was directed towards which mechanisms or factors were determinant/decisive/influential for the of the teaching professional identity construction. What does identity mean? From the etymological point of view, identity, from the Latin identitate, means: 1. Quality of what is identical; 2. A set of the person's own characteristics, such as name, profession, sex, fingerprints, physical defects, etc., which is considered exclusive of it and consequently taken into account when it needs to be recognized; consciousness that a person has of himself. Based on this assumption, by professional teacher identity I understand the positions of subject that are attributed, through different discourses and social agents, to teachers in the exercise of their functions in concrete working contexts. It also refers to all the representations put into circulation by the discourses related to the ways of being and acting of teachers in the exercise of their functions in educational institutions, more or less complex and bureaucratic. When we deal with social subjects that share spaces, times and social representations in/about school, we can not fail to consider that the larger context in which each of the subjects is inserted deeply interferes with their expectations and perceptions. Thus, I think that he teacher identity construction, that is, the conception of profession, is permeated by the forms of control over the teaching work carried out by the policies of standardization (state control) and the practices of protest and resistance unleashed by teachers (unions and associations).


Author(s):  
Ismail Ismail

There have been a lot of studies on the history and development of Islamic education in Indonesia conducted by various groups. At least, there are three important aspects that should be noted in this study. First, from the aspect of the region, the history of Islamic education in South Sumatera which has never been comprehensively studied since the colonial era. Second, related to theoretical assumption, the question of whether the development of the system and the modern Islamic institution in Palembang during colonial era tend to be dominated by Muslim reformers or Muslim traditionalists. Third, from the point of view of methodology which tends to be descriptive and chronological, though recently there arises an analytical approach in which the system and the institution are not seen as things that can stand on their own, but are attached to social, religious, cultural, and political aspects. It is this approach which will be used in this study. Therefore, this study will try to look into the relationship between various social changes in Palembang and the system and Islamic educational institutions in the colonial era.


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