scholarly journals The role of servant leadership and emotional intelligence in managerial performance in a commercial banking sector in Zimbabwe

2016 ◽  
Vol 11 (3) ◽  
pp. 94-108
Author(s):  
Jeskinus Z. Mukonoweshuro ◽  
Cleopas Sanangura ◽  
Elias Munapo
Keyword(s):  
Emotional Intelligence ◽  
Servant Leadership ◽  
Quantitative Data ◽  
Qualitative Data ◽  
Banking Sector ◽  
Soft Skills ◽  
Leadership Skills ◽  
Commercial Banking ◽  
Managerial Leadership

The constructs of servant leadership (SL) and emotional intelligence (EI) have gained considerable interest in the discipline of managerial leadership, both within academic discourse and in the human capital management and development arena. However, empirical evidence showed the need for further research on both constructs using the mixed methods approach. The purpose of this research was to explore the role of an integrated servant leadership and emotional intelligence leadership skills program in enhancing leadership performance in Zimbabwe’s commercial banking sector. A mixed methods research triangulation concurrent design was adopted for the research study conducted from 2014 to 2015. A survey questionnaire was used to collect quantitative data from 211 middle, senior and executive managerial staff in the commercial banking sector. SPSS version 22.0 was used to analyze the quantitative data. Qualitative data were collected from a purposive sample of eight senior to executive managers using a structured interview guide and multimedia recording equipment. The qualitative data were analyzed using NVIVO version 10 software package to create themes. The findings showed that servant leadership and emotional intelligence characteristics complement each other and both constructs can be integrated into a managerial leadership program used to develop leadership soft skills or competencies. The findings also showed that both SL and EI skills had a positive influence in enhancing the managers’ effectiveness in undertaking leadership responsibilities and on leadership qualitative performance measures such as articulating vision and strategy, building and sustaining productive organizational culture, development and retention of talent, enhancing employee engagement, improving stakeholder relationship management, retaining bank customers, promotion of diversity, value creation and community involvement. The study led to the development of an integrated SL and EI soft skills leadership program and model which, if implemented, could lead to leadership skills development and performance enhancement. Keywords: leadership, competencies, servant leadership and emotional intelligence. JEL Classification: E58, G21, M12

scholarly journals IMPACT OF TRAINING AND DEVELOPMENT PRACTICES ON EMPLOYEES JOB SATISFACTION AT PAKISTAN INTERNATIONAL AIRLINE

2015 ◽  
Vol 11 (1) ◽  
Author(s):  
Rafique A Khan
Keyword(s):  
Data Analysis ◽  
Brand Equity ◽  
Quantitative Data ◽  
Service Sector ◽  
Qualitative Data ◽  
Banking Sector ◽  
Customer Retention ◽  
Foreign Banks ◽  
Survey Method ◽  
Convenience Sample

Purpose- This paper has drawn the attention to study the customer based brand equity in service sector especially in banking sector of Pakistan. The rationale of this study is to explore any relationship between different dimensions of CBBE and customer retention. Methodology/Sampling- This study has been conducted in Lahore. Convenience sample of 300 respondents has been used for data collection. The results have been established by using quantitative and qualitative techniques. Survey method was adopted to collect quantitative data through questionnaires and interviews have been conducted to collect the qualitative data through audio recorded interviews. SPSS has been utilized for quantitative data analysis and NVivo 10 has been used for qualitative data analysis. Findings- The study found that perceived quality and organizational association have significant positive relationship with customer retention. Further this study has determined the difference in CBBE among foreign, private and government banks and found the CBBE is highest in foreign banks. Practical Implications- The findings of the study is beneficial for the Government, Private and Foreign Banks to retain their customers through consumer based brand equity.

scholarly journals The Role of Visuospatial Representation to Improve Student’s Conceptual Mastery based on Gender in Learning Human Urinary System

2018 ◽  
Vol 1 (3) ◽  
pp. 95 ◽  
Author(s):  
A Atikah ◽  
Yayan Sanjaya ◽  
Nuryani Rustaman
Keyword(s):  
Quantitative Data ◽  
Qualitative Data ◽  
Comparison Group ◽  
Cognitive Domain ◽  
Objective Test ◽  
Urinary System ◽  
Group Design ◽  
Bilingual School ◽  
Visuospatial Representation

Study of this research investigates the role of visuospatial representation using Wimba model to improve student’s conceptual mastery based on gender in learning Human Urinary System. The method used in this research was experimental research with matching pretest-posttest comparison group design. The sample was taken based on gender classes consisting of boys class (n=21) and girls class (n=9) in one of Bilingual School in Bandung. The quantitative data of this research was investigated through the objective test, while the supportive qualitative data gathered through Likert-Scale. The conceptual mastery of both classes measured based on Bloom’s taxonomy cognitive domain through an objective test. Data processing was done by independent sample t-test. The result of this research shows that there are significant differences in conceptual mastery improvement between girl class and boy class by using visuospatial representation as a model. The research indicates that girl class is outperformed in conceptual mastery almost in each cognitive domain than boy class, and girl class also shows more positive responses toward learning using visuospatial representation than boy class.

scholarly journals The contribution of drawings to the cultural heritage values identification

ESTOA ◽  
2019 ◽  
pp. 65-77
Author(s):  
Julia Tamayo Abril ◽  
Genoveva Malo Toral ◽  
Gabriela García Vélez
Keyword(s):  
Cultural Heritage ◽  
Quantitative Data ◽  
Qualitative Data ◽  
Vernacular Architecture ◽  
Visual Language ◽  
Dynamic Nature ◽  
Cultural Legacy ◽  
Contemporary Architecture ◽  
Potential Tool

Vernacular architecture is considered as a cultural legacy which study has gained prominence during the last decades. Indeed, its complex and dynamic nature requires a depth understanding in order to guarantee its conservation and to maximize its use as a source of innovation for contemporary architecture. This paper reflects on the importance of drawings as a potential tool to communicate and evidence the cultural heritage values attached to these modest buildings. A comparative analysis is presented, contrasting quantitative data and qualitative data obtained from the research carried out at the end of the eighties. The main findings emphasize the role of drawings as a no verbal – visual language easy to comprehend for diverse audiences and capable to communicate valuable information to different fields.

scholarly journals Determining the Role of Conflict Management Strategies on Organizational Performance: A Mediating Role of Employees' Job Satisfaction

2019 ◽  
Vol 1 (1) ◽  
pp. 37-50
Author(s):  
Syeda Batool ◽  
Fiza Hayat
Keyword(s):  
Job Satisfaction ◽  
Conflict Management ◽  
Organizational Performance ◽  
Banking Sector ◽  
Management Strategies ◽  
Essential Elements ◽  
Commercial Banking ◽  
Rigorous Approach ◽  
The Impact

Conflict Management is one of the essential elements in casual and professional life for enhancing an individual's performance and to bring better results in intense organizational pressures. Although studies which explore the effect of these on job satisfaction are very few and therefore there is a need to check the impact of these form of strategies on job satisfaction. Although according to the studies each and every style of conflict management does not relate to job satisfaction and therefore the major need to associate this style with organizational performance. Thus, a quantitative study has been conducted in the commercial banking sector of Pakistan through a closed-ended questionnaire. Analysis was carried out through the help of statistical data analysis software SMART-PLS and the results of the study indicated that each and every style of conflict management does not result in job satisfaction, nor in the betterment of organizational performance. The results imply that a more rigorous approach and innovative strategies in conflict management should be devised and followed by the managers to address the conflicting issues.

scholarly journals The Problem-Based Learning Approach towards Developing Soft Skills: A Systematic Review

2020 ◽  
Author(s):  
Sadia Deep ◽  
Ali Ahmed ◽  
Nazia Suleman ◽  
Muhammad Zahid Abbas ◽  
Uzma Naza ◽  
...  
Keyword(s):  
Systematic Review ◽  
Soft Skills ◽  
Empirical Studies ◽  
Leadership Skills ◽  
Problem Based Learning ◽  
Vocational Education And Training ◽  
Relationship Of ◽  
The Relationship ◽  
And Training

In this paper, we review systematically the role of problem-based learning (PBL) in developing soft skills in Technical and Vocational Education and Training (TVET) and other fields of studies. The Systematic Literature Review (SLR) includes the most recent empirical, review, and conceptual studies from TVET and other multiple fields of studies including medicine, humanities, and engineering between the years of 2001 and 2016 collected from four databases. A qualitative method was used to accomplish the systematic review. After the collection of articles, the selected studies were analyzed through thematic analysis. From this review, we concluded that PBL as an instructional approach has a significant role in the development of soft skills among students of various disciplines including TVET; empirical evidence is predominantly conclusive in identifying the acquisitions of various soft skills including communication skills, conflict resolution skills, leadership skills, and interpersonal skills, and finally, several factors might influence the relationship of PBL and soft skills such as duration and process of PBL instruction, role of facilitator, and awareness and training of learners. Moreover, there are fewer number of empirical studies on the role and effects of PBL approach to developing soft skills in TVET.

scholarly journals From Realizable Dreams to Sustainable Facts: An Empirical Study on the Role of Internships in Students’ Career Plans in a Turkish Business School

SAGE Open ◽  
2021 ◽  
Vol 11 (1) ◽  
pp. 215824402199741
Author(s):  
Ahmet Karakiraz ◽  
Asuman Üstündağ ◽  
Ayşegül Karataş ◽  
Yasemin Özdemir
Keyword(s):  
Business School ◽  
Quantitative Data ◽  
Online Survey ◽  
Qualitative Data ◽  
School Context ◽  
Career Plan ◽  
Career Plans ◽  
Survey Form ◽  
First Job

The purpose of this study was to examine the effect of internships that are done during undergraduate education on graduates’ first job choice and later career plan in a Turkish business school context. To accomplish this purpose, a case study that utilized both quantitative and qualitative data was designed. The quantitative data were obtained from 133 graduates via an online survey form, whereas the qualitative data were obtained from nine graduates during a focus group session. The qualitative data were used to complement the quantitative data and to gain further understanding of the findings of the survey. The results showed that the graduates who did their internships in sectors in line with their career plans continued their career in the same sectors or similar sectors to the sectors in which they did their internships. The duration before starting the first job after graduation was found to be significantly shorter for graduates who did their internship in line with their career plan than for graduates who did not do their internship in line with their career plan. The findings provided useful insight into the role of internships during undergraduate business education.

scholarly journals The Role of Branding Strategy in Strengthening the Image of the Village Tourism in Bali

2021 ◽  
Vol 11 (2) ◽  
pp. 369
Author(s):  
Ni Luh Putu Agustini Karta ◽  
Ni Made Ary Widiastini ◽  
I Ketut Sutapa ◽  
Erna Wiles
Keyword(s):  
Brand Equity ◽  
Quantitative Data ◽  
Qualitative Data ◽  
Qualitative Interviews ◽  
Sampling Technique ◽  
Brand Strategy ◽  
Branding Strategy ◽  
Brand Relationship ◽  
The Village

The purpose of this study is to analyze how the tourism village brand strategy in Bali can strengthen the village’s image. The methods are descriptive qualitative (interviews) and quantitative  (survey). Eight key informants who are involved in managing the tourism village were interviewed. The sampling technique for the survey was purposive, involving 126 tourists who have visited the tourism villages. Thematic analysis was conducted for the qualitative data; whereas, multiple linear regression was used to analysed the quantitative data. The findings are brand equity and conceptual branding strategy in tourism village have been implemented, however, they need to be optimalized to strengthen the village tourism’s image. The finding from the quantitative data shows that the brand relationship significantly strengthens the image of the tourism village. This research implies that there is a necessity for tourism villages in Bali to design and implement more specific branding methods and set specific purposes so that the new positioning will distinguish them from their competitors and hence, directly strengthen the image.

scholarly journals Improving Students’ Achievement in Writing Descriptive Paragraph through Teaching Prewriting Stages

2020 ◽  
Vol 3 (3) ◽  
pp. 1322-1335
Author(s):  
Puji Hariati
Keyword(s):  
Action Research ◽  
Quantitative Data ◽  
Qualitative Method ◽  
Qualitative Data ◽  
Ninth Grade ◽  
Supporting Point ◽  
Classroom Action Research ◽  
Ninth Grade Students ◽  
Academic Year

This study was aimed to find out whether or not Teaching Prewriting Stages can improve students’ ability in writing descriptive paragraphs, to describe the role of prewriting stages in helping the students to write descriptive paragraphs. This study was conducted by using Classroom Action Research. It was done through 1) planning, 2) action, 3) observation, and 4) reflection. The population and the sample was the ninth grade students of SMP Swasta BUDISATRYA at 2018/2019 academic year. This research applied quantitative and qualitative method. Quantitative data were taken from the students' writing descriptive paragraph test. Qualitative data were taken from observation, interview, and diary notes. The result of the research shows that there was some improvement of students’ ability in writing descriptive paragraphs through teaching prewriting stages. It can be proved from the students' score which improved from cycle 1 to cycle 2.  The improvement can be seen that in pre test the means score was 33.52. In the first cycle, meeting 1 the means score was 37.35, in meeting 2 was 42.64 and in meeting 3 was 52.64. In the second cycle, meeting 1 the means score was 64,41,  in meeting 2 was 80 and in meeting 3 was 91.17. The improvement also can be seen from the percentage of the students’ achievement in writing descriptive paragraph by using prewriting stage; in pre test, no one of the students got 75 points. In the first cycle, in meeting 1, and meeting 2, there was also no one student got 75 point,  but in meeting 3 there was 23,52% (8 students) got 75 points. It means there was an improvement about 23.52 % . In the second cycle, in meeting 1 there was 29.41% (10 students) got 75 points, it means that there was an improvement about 5.89%. In meeting 2 there was 79.41% (27 students) got 75 points, it means that there was an improvement about 50%.  In meeting 3 there was 100% (34 students) got up 75 points. It means that prewriting stages helped the students to write descriptive paragraphs through brainstorming, listing supporting point, making a simple outline to write event, place or object related to the topic. So, the students’ achievement in writing descriptive paragraph is significantly improved by applying prewriting stage.

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