The Impact of Organisational Communication Satisfaction on Employee Productivity

2016 ◽  
Vol 1 (1) ◽  
Author(s):  
Kirti Rajhans ◽  
Tunisha Shome
Keyword(s):  
Organizational Communication ◽  
Employee Perceptions ◽  
Communication Satisfaction ◽  
Productivity Index ◽  
Employee Productivity ◽  
Organisational Communication ◽  
Satisfaction Index ◽  
Study Results ◽  
Independent Test ◽  
The Impact

An employees perception about various aspects of organisational communication is very important as it directly affects his performance. The objective of this paper is to examine the impact of organizational communication satisfaction on employee productivity in different organizations. The paper tries to explore the importance of employee perceptions about organizational communication and its correlation with employee productivity. A survey of 300 employees from ten different companies in India with diverse portfolio was conducted for this study. The Downs and Hazens (1977) Communication Satisfaction questionnaire (CSQ) was used to understand the importance of communication satisfaction in organizations and also to test the Communication Satisfaction Index of the particular organisation. A separate questionnaire for rating employee productivity was used through which a Productivity Index (PI) was derived. Pearsons correlation and regression were used to determine the actual correlation between the two variables. The results indicate that the organizational communication satisfaction has a positive correlation with the employee productivity. If employees feel that the organizational communication is effective, it leads to increased productivity. It is also seen that when communication satisfaction is low, managerial evaluation of productivity in terms of quality, efficiency, punctuality, and planning is low. The study results through an independent test endorse the fact that communication satisfaction is a very important factor in organisational setup and has a significant impact on employee productivity in all types of organisations.

The Influence of Training and Organizational Communication on Job Loyalty with Job Satisfaction as an Intervening Variable

2021 ◽  
pp. 99-108
Author(s):  
Rilia Irawati ◽  
◽  
Dewi Susita ◽  
Henry Eryanto ◽  
◽  
...  
Keyword(s):  
Job Satisfaction ◽  
Human Resources ◽  
Organizational Communication ◽  
Hypothesis Test ◽  
Employee Productivity ◽  
Effective Work ◽  
Wealth Management ◽  
Study Results ◽  
The Relationship ◽  
Intervening Variables

Every company needs human resources with special skills, knowledge, and licenses in marketing products for effective work. Employee productivity is closely linked to their job loyalty and job satisfaction. Productivity can also be affected by other factors, including training and organizational communication. The purpose of this study is to assess the influence of training and organizational communication on job loyalty with job satisfaction as an intervening variable. This research was conducted at the Priority Banking Office of PT Bank Tabungan Negara from November 2020 to July 2021. The population in this study is 218 employees – an employee of PT Bank Tabungan Negara, who is under the Wealth Management Division with positions as Priority Banking Manager and Priority Banking Officer. Data collection was done through questionnaires submitted to each selected respondent. This research uses the approach of the Structure Equation Partial Model (SEM). Data analysis includes a validity test, rehabilitation test and hypothesis test with SEM-AMOS against 3 (three) variables. This study results showed that training and organizational communication has a positive and significant influence on job loyalty of PT Bank Tabungan Negara employees. In addition, training and organizational communication affect job satisfaction as an intervening variables. This effect is positive and significant. Job satisfaction as an intervening variable has a positive and significant effect on job loyalty. Job satisfaction indirectly influences the relationship between training and job loyalty and organisational communication and job loyalty.

Mergers and acquisitions in Brazilian industry: a study of spillover effects

2017 ◽  
Vol 66 (1) ◽  
pp. 51-77 ◽  
Author(s):  
Nádia Campos Pereira Bruhn ◽  
Cristina Lelis Leal Calegário ◽  
Francisval de Melo Carvalho ◽  
Renato Silvério Campos ◽  
Antônio Carlos dos Santos
Keyword(s):  
Public Policy ◽  
Panel Data ◽  
Developing Economies ◽  
Spillover Effects ◽  
Malmquist Productivity Index ◽  
Productivity Index ◽  
Content Type ◽  
Study Results ◽  
The Impact ◽  
A Company

Purpose The purpose of this paper is to investigate the effects of different kinds of merger and acquisitions (M&As) on domestic industries’ productivity in the form of technological change (TC) and efficiency change (EC) in the Brazilian extracting and processing industries. Design/methodology/approach Panel data analysis is employed to test the impact of different kinds of M&As spillovers on each component of productivity growth. The database contains data collected from 2007 to 2011 referring to the Brazilian industries. The estimation procedure involves two stages. The first stage decomposes TFP growth into EC and TC using a input-based Malmquist Productivity Index. In the second step, EC and TC indexes are used interchangeably as a dependent variable in panel data regressions on the M&As-spillover variables. Findings The results indicate a positive relationship between TC and M&As made by Brazilian majority capital acquiring foreign-held capital from a company established abroad, which is consistent with reverse spillover theory. They also suggest an inverse relationship between TC and M&A operations made by companies with foreign majority capital acquiring both Brazilian-held capital and foreign-held capital from a company established in Brazil. Only the sectors that are capable of increasing their productivity via TC are able to benefit from technology transfer. Research limitations/implications This study is limited by the extent of data aggregation applied, which did not identify M&A transaction effects at the firm level. The available data do not allow isolating the effects of M&A processes on industry performance, given the co-occurrence of several factors that affect the performance of the industry. The study results imply that public managers must remain cognizant of the critical need to preserve and maximize competition between foreign and domestic firms while promoting a competitive environment that encourages the development of domestic technological capacities and skilled human capital. Practical implications M&A processes raise important issues with respect to organizational decisions and industrial policy. Studies of M&A transactions may be of fundamental importance to the expansion of healthy companies as they evolve through successive stages of growth and development. Liberalizing regulations to promote M&A transactions, and corporate market control is only justified if it promotes social welfare and economic development. Understanding the complexity and dynamics of this phenomenon and appreciating the heterogeneity of possible outcomes can lead to more relevant discussion regarding their contributions. Social implications Results found in this study indicate the need for greater efforts to understand how M&A operations, especially those associated to foreign-held capital, interact with local owned enterprises in developing economies and what benefits can be achieved through public policy. M&A operations need to be well evaluated by considering the kinds and intensities of externalities they might generate, whether and how local firms can potentially internalize those gains, building up absorptive capacities in order to achieve productivity spillover gains. Originality/value This study not only offers a more accurate understanding of the diverse nature and effects of M&A operations, but also stimulates a more relevant public policy discussion related to both foreign direct investment and OFDI incentives in Brazil. The growing economic importance of the activities of developing emerging countries’ multinational enterprises is making governments more inclined to re-evaluate their political strategies. Indeed, governments are beginning to recognize that markets need to be created, monitored and nurtured.

scholarly journals Impact of Training on Employee Productivity

2019 ◽  
Vol 8 (3) ◽  
pp. 5338-5341
Keyword(s):  
Dairy Industry ◽  
Employee Productivity ◽  
Review Of The Literature ◽  
Comprehensive Review ◽  
Study Results ◽  
Effectiveness Of Training ◽  
The Impact

The word training relates to the development of knowledge, abilities and skills resulting fro the learning of abilities and knowledge related to particular helpful abilities2 . Training has its own characteristics and it’s used to increase the productivity both in terms of quality and quantity. The article examines the effect of training on the productivity of employees. This manuscript provides an examination of the present proof of such a connection and provides suggestions for further inquiry. A comprehensive review of the literature in terms of study results from studies that attempted to assess and determine the level of the productivity of employees. In this manuscript explain the impact and effectiveness of training in dairy industry and findings would clearly explain the impact level of a training programs3 .

scholarly journals INDEKS KEPUASAN MASYARAKAT SPESIFIK LEMBAGA PENELITIAN DAN PENGEMBANGAN: IMPLEMENTASI MODEL ACSI (THE COMMUNITY SATISFACTION INDEX ON SPECIFICLY RESEARCH AND DEVELOPMENT: IMPLEMENTATION OF ACSI MODEL)

1969 ◽  
Vol 9 (1) ◽  
Author(s):  
Budi Triyono Dan Prakoso Bhairawa Putera
Keyword(s):  
Research And Development ◽  
Public Service ◽  
Administrative Reform ◽  
Communication Satisfaction ◽  
Service Performance ◽  
Community Satisfaction ◽  
Satisfaction Index ◽  
Excellent Service ◽  
The Impact ◽  
Satisfaction With Services

Law number 25 year 2009 concerning Public Service highlights one important thing about Community Satisfaction Index (CSI). CSI becomes an important aspect to see the extent to which Unit of Organization is able to provide excellent service. CSI measurement is generally refer to the Ministry of Administrative Reform Decision Number KEP/25/M.PAN/2/2004 concerning General Guidelines to Measure Community Satisfaction Index. However, the measurement is felt less suitable for research institute organizations and development (R & D). Institute for R & D organization has specific characteristics that require measurement-oriented SMEs such specificity. This paper provides a concept of development of SMEs is more suitable measurement implemented for R & D institutions in Indonesia. The concept is oriented towards the development of measurement products and services R & D, product and service performance of R & D services, the performance of the delivery staff, accessibility, communication, satisfaction with services R & D products and services, the impact of satisfaction, and improved services.Keywords: SMEs, Public Service, Institute for Research and Development, ReformsUndang-undang No. 25 Tahun 2009 tentang Pelayanan Publik menggaris bawahi salah satu hal penting mengenai Indeks Kepuasan Masyarakat (IKM). Keberdaan IKM menjadi penting untuk melihat sejauh mana unit organisasi mampu memberikan pelayanan prima. Pengukuran IKM yang umumnya digunakan merujuk pada KEP/25/M.PAN/2/2004 tentang Pedoman Umum Penyusunan Indeks Kepuasan Masyarakat. Pengukuran tersebut dirasakan kurang cocok digunakan untuk lembaga organisasi penelitian dan pengembangan (litbang). Lembaga Organisasi litbang memiliki karakteristik khusus sehingga membutuhkan pengukuran IKM yang berorientasi pada kekhususan tersebut. Makalah ini memberikan konsep pengembangan pengukuran IKM yang lebih cocok diimplementasikan bagi lembaga litbang di Indonesia. Konsep pengembangan pengukuran ini berorientasi pada penggunaan produk dan jasa litbang, kinerja layanan produk dan jasa litbang, kinerja staf penyelenggaran, aksesibilitas, komunikasi, kepuasan terhadap layanan produk dan jasa litbang, dampak kepuasan, dan perbaikan layanan.Kata kunci: IKM, Pelayanan Publik, Lembaga Litbang, Reformasi

Income Diversification and Bank Efficiency in Vietnam

2017 ◽  
pp. 52-67
Author(s):  
Sang Nguyen Minh
Keyword(s):  
Regression Model ◽  
Commercial Banks ◽  
Banking System ◽  
Operational Efficiency ◽  
Commercial Banking ◽  
Tobit Regression ◽  
Income Diversification ◽  
Positive Effects ◽  
Study Results ◽  
The Impact

This study uses the DEA (Data Envelopment Analysis) method to estimate the technical efficiency index of 34 Vietnamese commercial banks in the period 2007-2015, and then it analyzes the impact of income diversification on the operational efficiency of Vietnamese commercial banks through a censored regression model - the Tobit regression model. Research results indicate that income diversification has positive effects on the operational efficiency of Vietnamese commercial banks in the research period. Based on study results, in this research some recommendations forpolicy are given to enhance the operational efficiency of Vietnam’s commercial banking system.

Impact of merger on efficiency and productivity : a case study of commercial banks in Malaysia

1970 ◽  
Vol 5 (1) ◽  
pp. 77
Author(s):  
Mahadzir Ismail ◽  
Saliza Sulaiman ◽  
Hasni Abdul Rahim ◽  
Nordiana Nordin
Keyword(s):  
Efficiency Score ◽  
Malmquist Productivity Index ◽  
Productivity Index ◽  
Data Envelopment ◽  
Master Plan ◽  
Before And After ◽  
Domestic Banks ◽  
The Impact ◽  
Efficiency And Productivity

The Financial Master Plan (2001- 2010) aims to enhance the capacity of banking industry so that higher effic iency and productivity can be reaped in the future. This study seeks to determine the impact of merger on the efficiency and productivity ofcommercial banks in Malaysia for the period 1995 until 2005. The study uses a non-parametric approach, nam ely DEA (data envelopment analysis?) to estimate the efficiency scores and to construct the Malmquist productivity index. To enable this estimation, three bank inputs and outputs are used. Amongst the findings are those banks exhibit higher efficiency score after the merger and thefo reign banks are more efficient than the local banks. Productivity of the banks is calculated in both periods, before and after the merger: The results show that, it is the local banks that have improved the most after the merger. The main source of productivity is technical change or innovation. The findings support the existing policy of having larger domestic banks in term of size.

Some reflections on social structure: Theoretical and practical aspects

2020 ◽  
Vol 18 (6) ◽  
pp. 1063-1078
Author(s):  
T.N. Skorobogatova ◽  
I.Yu. Marakhovskaya
Keyword(s):  
Service Industry ◽  
External Factors ◽  
Infrastructure Development ◽  
Social Infrastructure ◽  
Social Sphere ◽  
The Social ◽  
Study Results ◽  
The Republic ◽  
Internal And External Factors ◽  
The Impact

Subject. This article discusses the role of social infrastructure in the national economy and analyzes the relationship between the notions of Infrastructure, Service Industry and Non-Productive Sphere. Objectives. The article aims to outline a methodology for development of the social infrastructure of Russia's regions. Methods. For the study, we used the methods of statistical and comparative analyses. The Republic of Crimea and Rostov Oblast's social infrastructure development was considered as a case study. Results. The article finds that the level of social infrastructure is determined by a number of internal and external factors. By analyzing and assessing such factors, it is possible to develop promising areas for the social sphere advancement. Conclusions. Assessment and analysis of internal factors largely determined by the region's characteristics, as well as a comprehensive consideration of the impact of external factors will help ensure the competitiveness of the region's economy.

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