scholarly journals IMPLEMENTASI MANAJEMEN MUTU TERPADU DI SDIT INSAN MANDIRI JAKARTA

2014 ◽  
Vol 5 (2) ◽  
Author(s):  
KHOIRUNNISA KHOIRUNNISA
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Qualitative Approach ◽  
Learning Activities ◽  
Total Quality ◽  
Case Study Method ◽  
Advantages And Disadvantages

This thesis aims to evaluate the implementation of Total Quality Management (TQM), covering the customer satisfaction and continuous improvement at SDIT Insan Mandiri Jakarta. Evaluation is conducted by studying customer’s perception both internals and externals. This research applies qualitative approach with a case study method. The data were collected through observation, interview, and studying related documents and recordings This research starts from February until July 2013. The findings of the research are: overall, implementation of TQM has increase customer satisfaction and encourage continuous improvement at SDIT Insan Mandiri. Those TQM aspects work effectively since management of SDIT Insan Mandiri Jakarta implemented Total Quality Management.The findings lead to the recommendation that (1) The management should build more facilities to support learning activities to enhance customer satisfaction, (2) SDIT Insan Mandiri should conduct comparative studies to broaden their horizons and compare their advantages and disadvantages to other schools.

scholarly journals The model final results how the method of complex evaluation of improving quality of care in obstetrics

2016 ◽  
Vol 65 (6) ◽  
pp. 109-115
Author(s):  
Konstantin V Yaroslavsky ◽  
Vladimir O Atlasov ◽  
Vyacheslav M Bolotskykh
Keyword(s):  
Quality Of Care ◽  
Quality Management ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Integrated Assessment ◽  
Total Quality ◽  
Advantages And Disadvantages ◽  
Complex Evaluation ◽  
Quality Of Medical Care

The article considers the issues of managing quality of medical care in obstetrics, the aim of which is to consider different management models, their advantages and disadvantages. Described the system of total quality management based on the needs of the patient. The presented method models outputs and its use in obstetric institution for integrated assessment activities and ensure continuous improvement and improve the quality of care. The calculation of the performance of the obstetric hospital and dynamic analysis of their effectiveness.

scholarly journals PENGARUH IMPLEMENTASI TOTAL QUALITY MANAGEMENT TERHADAP KEPUASAN PELANGGAN

2019 ◽  
Vol 8 (12) ◽  
pp. 6931
Author(s):  
Arifin Al Amiri M ◽  
Kastawan Mandala
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Operations Management ◽  
Total Quality ◽  
Customer Data ◽  
Variable Focus ◽  
Positive Effect

This research was conducted at Kober Mie Setan. The number of samples taken as many as 150 people Kober Mie customer. Data collection done through questionnaires. Based on the results of the analysis it wasfound that the variable focus on customers, obsession with quality, teamwork and continuous improvement simultaneously had significant effect on customer satisfaction. The results of testing the partial test hypothesis revealed that each variable focused on the customer, obsession with quality, teamwork and continuous improvement had a significant positive effect  customer satisfaction. From the results of the partial test it is known that the focus variable on the customer is the most dominant variable affecting customer satisfaction. The coefficient determination of 0.731 shows that 73.1 percent variations in customer satisfaction can be explained by four independent variables used  the regression equation, while the sisas are 26.9 percent explained other variables outside the four variables used  this study. Keywords: customer satisfaction, operations management, total quality management

Integration Between Knowledge Management and Total Quality Management in Jordanian Universities

2018 ◽  
pp. 256-295
Author(s):  
Issa Mahmoud Shehabat ◽  
Mohammad Berrish
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Strong Correlation ◽  
Total Quality ◽  
Management Philosophy ◽  
The Past

Resulting from the development of management theory in the past few years, knowledge management has emerged, which is identifying information of value and how to use it well, as well as understanding cognitive assets of an organization and how to exploit them. Knowledge management is important and necessary for the survival of an organization and its superiority. It can be integrated into the philosophy of total quality management to play a role in the development of the basis of performance of modern organizations. The total quality management philosophy seeks to achieve customer satisfaction through the commitment of the leadership of an organization and its workers by a process of continuous improvement of the quality of performance in various aspects of an organization. This chapter aims to identify the integration between knowledge management and total quality management, when applied to public Jordanian universities as a sample for the study. The chapter found the presence of integrity and a strong correlation between knowledge management and total quality management.

scholarly journals Konsep Manajemen Mutu Terpadu Dalam Pendidikan

2016 ◽  
Vol 6 (1) ◽  
pp. 99
Author(s):  
Hairiyah .
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Process Improvement ◽  
Learning Process ◽  
Total Quality ◽  
Administrative Services ◽  
The Government

Abstrak Total quality Management (TQM) as a management tips that focus on process improvement of customer satisfaction, which is deemed successful in the industrialized world began to demand institutions to be adapted with the aim of producing a “product” of quality. In the perspective of education MMT is an organization that provides services and products in the form of (service ). Every individual in an organization that is implementing (TQM) is a manager in any sphere of competence. In the context of education, the improvement is not only done by the government but also carried out by the staff of the administration by the improvement of the system and the culture of administrative services, and also by teachers with the learning process improvement. Thus, students are regarded as one of the customers will be able to feel satisfaction in the service of the institution. Keywords: Continuous improvement, total involvement, customer satisfaction

scholarly journals Implementasi Total Quality Management dalam Pengembangan Manajemen Pembelajaran Karakter Religius

2021 ◽  
Vol 18 (1) ◽  
pp. 11
Author(s):  
Mia Sari
Keyword(s):  
Quality Management ◽  
Human Resources ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Qualitative Approach ◽  
Educational Institutions ◽  
Total Quality ◽  
Library Research ◽  
Learning Management ◽  
Improvement Effort

This paper presents the implementation of Total Quality Management in developing religious character learning management. Total Quality Management as an approach that emphasizes the existence of a continuous improvement effort in maximizing products, services, and human resources. Character learning based on Total Quality Management is a process of transferring, habituating, and forming character values by educators (teachers) to students, which is carried out based on the concept of Total Quality Management, namely: quality, customer satisfaction, continuous improvement, and comprehensive in all organizational components. This research is a library research using a qualitative approach. The results of this study indicate that the implementation of Total Quality Management in the development of religious character learning management is still very much needed for educational institutions, especially in the learning process.

scholarly journals PENGEMBANGAN SUMBER DAYA MANUSIA BERBASIS TOTAL QUALITY MANAGEMENT DI SMK MUHAMMADIYAH PRAMBANAN

2020 ◽  
Vol 4 (1) ◽  
pp. 24-35
Author(s):  
Erlina Yuliyati
Keyword(s):  
Quality Management ◽  
Human Resources ◽  
Total Quality Management ◽  
Research Data ◽  
Qualitative Approach ◽  
Educational Institutions ◽  
Total Quality ◽  
The Public ◽  
Continuous Quality

This paper presents the development of human resources based on total quality management conducted at SMK Muhammadiyah Prambanan. Total quality management is an approach offered, so that educational institutions can survive and be able to win the competition between existing institutions. This research uses a qualitative approach with case study. The technique of collecting data is done through; observation, interview and documentation. Research data are presented in narrative descriptive form. The results showed that; SMK Muhammadiyah Prambanan implements several stages in human resource management, namely; planning, recruitment, and development of human resources that are carried out in a planned, systematic and oriented towards continuous quality improvement. Through the implementation of total quality management, "SMK Muhammadiyah Prambanan" managed to become a superior school and gain the trust of the public.

Can TQM be Quantified?

2000 ◽  
Vol 44 (12) ◽  
pp. 2-499-2-502
Author(s):  
Jason J. Saleem ◽  
Brian M. Kleiner
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Not Given ◽  
Total Quality ◽  
Participatory Ergonomics ◽  
Machine Interface ◽  
Strategic Thought ◽  
Process Level

Total quality management is a team-based approach to the improvement of processes for the continual satisfaction of customers. Thus, three core values are common to TQM efforts: continuous improvement, customer satisfaction and teamwork. There have been some broad attempts to quantify the effects of continuous improvement, customer satisfaction and teamwork. However, we have argued previously that many TQM efforts start too late and end too soon. Starting late means that TQM is often not given strategic thought, for example in deciding strategically, which processes to improve. TQM often ends too soon in the sense that it stops at the process level and does not proceed to the human-machine interface (i.e., ergonomic) level. It is argued that participatory ergonomics, a staple method in macroergonomics, can benefit TQM efforts by bringing such efforts “down to” the ergonomic level. This paper presents our recent attempts to quantify the effects of participation.

scholarly journals TOTAL QUALITY MANAGEMENT (TQM) SEBAGAI WUJUD PENINGKATAN MUTU PENDIDIKAN

2019 ◽  
Vol 9 (2) ◽  
pp. 963-972
Author(s):  
SARIL Saril
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Business Strategy ◽  
Management System ◽  
Improve Product Quality ◽  
Total Quality ◽  
Quality Of Work

Abstract. Total Quality Management (TQM) or Integrated Quality Management (MMT) is a management system that elevates quality as a business strategy and is oriented to customer satisfaction by involving all members of the organization. Integrated Quality Management (MMT) is an approach in running a business that tries to maximize an organization's competitiveness through continuous improvement of its products, services, workforce, processes, and environment. Total Quality Management (TQM) functions effectively in a variety of organizations, namely as a management system to improve product quality or outcomes so that they can be accepted by customers and can avoid the occurrence of fatal errors. Total Quality Management (TQM) aims to provide satisfaction to customer needs as efficiently as possible. According to Margono Slamet, the main objective of TQM is to improve the quality of work, improve productivity and be efficient to satisfy.

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