Different Interactional Injustice, Different Organizational Remedy? Evidence from China

2014 ◽  
Vol 42 (9) ◽  
pp. 1521-1535 ◽  
Author(s):  
Yanhan Zhu ◽  
Yan Kou
Keyword(s):  
Experimental Study ◽  
Field Study ◽  
Undergraduate Students ◽  
Mainland China ◽  
Workplace Aggression ◽  
Full Time ◽  
Chinese Universities ◽  
Different Types ◽  
Practical Implications

We conducted two studies in which we examined the contingent relationships among interactional injustice, workplace aggression, and organizational remedy. In the field study (Study 1) involving 192 full-time employees in Mainland China we found that different types of interactional injustice had very different effects in terms of the form of workplace aggression triggered. In the experimental study (Study 2) with 189 graduate and undergraduate students at 2 Chinese universities, the results revealed that the effectiveness of the organizational remedy in mitigating workplace aggression depended on the matching of the type of remedy offered by the organization or its agents with the type of interactional injustice the aggrieved employee perceived that he or she had suffered. Theoretical and practical implications are discussed.

Fair? I Don’t Care: Examining the Moderating Effect of Workplace Cynicism on the Relationship Between Interactional Fairness and Perceptions of Organizational Support From a Social Exchange Perspective

2016 ◽  
Vol 24 (3) ◽  
pp. 401-413 ◽  
Author(s):  
Brian J. Collins
Keyword(s):  
Field Study ◽  
Social Exchange ◽  
Organizational Support ◽  
Moderating Effect ◽  
Future Research ◽  
Full Time ◽  
Positive Direct ◽  
The Relationship ◽  
Positive Effect ◽  
Practical Implications

This article examines how workplace cynicism moderates the relationship between interactional fairness and perceptions of organizational support (POS). Using a sample of full-time employees, I found a positive, direct effect between interactional fairness and POS. Furthermore, the moderating effect suggests the relation between interactional fairness and POS was stronger for less cynical employees. Incorporating a social exchange framework, this article discusses how the typically positive effect of interactional fairness is lost on cynical employees. This result was confirmed using a controlled scenario-based protocol, which replicated the results of the field study. Practical implications and directions for future research are discussed.

Revisiting the service recovery paradox in the restaurant industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jong-Hyeong Kim ◽  
Wenxuan Du ◽  
Hyewon Youn
Keyword(s):  
Experimental Study ◽  
Field Study ◽  
Design Methodology ◽  
Service Management ◽  
Service Recovery ◽  
Restaurant Industry ◽  
Content Type ◽  
Service Failures ◽  
Service Recovery Paradox ◽  
Practical Implications

PurposeThe service recovery paradox (SRP) refers to a particular effect whereby an excellent recovery can turn angry and frustrated customers into loyal ones. Researchers who have studied the SRP have reported mixed findings, with some providing evidence in its support and others not finding any such evidence. To address this discrepancy, this study aims to investigate the SRP.Design/methodology/approachThis study re-examined the phenomenon of the SRP with a field study and provided further evidence in a subsequent experimental study in which the failure and recovery conditions were carefully manipulated.FindingsThe results of this study suggest that the SRP was observed in neither the field study nor the scenario experiment.Practical implicationsThis study can influence the current service management of restaurants with regard to service failures in several ways.Originality/valueThis research is a pioneering effort to examine the SRP by conducting both a field study and a scenario experiment.

The Dark and Bright Sides of Self-Efficacy in Predicting Learning, Innovative and Risky Performances

2012 ◽  
Vol 15 (3) ◽  
pp. 1123-1132 ◽  
Author(s):  
Marisa Salanova ◽  
Laura Lorente ◽  
Isabel M. Martínez
Keyword(s):  
Field Study ◽  
Undergraduate Students ◽  
Self Efficacy ◽  
Social Cognitive ◽  
Cognitive Theory ◽  
Efficacy Beliefs ◽  
Construction Workers ◽  
Negative Consequences ◽  
The Social ◽  
Practical Implications

The objective of this study is to analyze the different role that efficacy beliefs play in the prediction of learning, innovative and risky performances. We hypothesize that high levels of efficacy beliefs in learning and innovative performances have positive consequences (i.e., better academic and innovative performance, respectively), whereas in risky performances they have negative consequences (i.e., less safety performance). To achieve this objective, three studies were conducted, 1) a two-wave longitudinal field study among 527 undergraduate students (learning setting), 2) a three-wave longitudinal lab study among 165 participants performing innovative group tasks (innovative setting), and 3) a field study among 228 construction workers (risky setting). As expected, high levels of efficacy beliefs have positive or negative consequences on performance depending on the specific settings. Unexpectedly, however, we found no time × self-efficacy interaction effect over time in learning and innovative settings. Theoretical and practical implications within the social cognitive theory of A. Bandura framework are discussed.

Change is an emotional state of mind: Behavioral responses to online petitions

2017 ◽  
Vol 20 (4) ◽  
pp. 1658-1675
Author(s):  
Abby Koenig ◽  
Bryan McLaughlin
Keyword(s):  
Social Media ◽  
Experimental Study ◽  
Emotional State ◽  
Behavioral Responses ◽  
Proactive Behavior ◽  
Contagion Effect ◽  
Online Platforms ◽  
Different Types ◽  
State Of Mind ◽  
Practical Implications

Scholars are increasingly concerned about the rising level of negativity in social media sites. This negativity has found its way into sites that are supposedly intended for prosocial civic engagement. To examine how hostility impacts behavior in a user-generated, prosocial context, an experimental study was conducted using an online petition modeled after those posted to the website Change.org . This study examines whether negativity causes a contagion effect leading to more negativity and the different types of negativity that may occur. Results suggest that when users read negative-toned petitions, a contagion effect increases both anger and anxiety. However, our findings are not consistent with previous literature that argues anger leads to increased proactive behavior. Instead, we find that while anxiety leads to an increase in petition-related action, anger does not. These findings have important theoretical and practical implications for scholars and those looking to participate in social justice via online platforms.

Proactive personality triggers employee resilience: A dual-pathway model

2021 ◽  
Vol 49 (2) ◽  
pp. 1-11
Author(s):  
Yanhan Zhu ◽  
Wenjie Li
Keyword(s):  
Mainland China ◽  
Self Determination Theory ◽  
Proactive Personality ◽  
Work Related ◽  
Different Types ◽  
Dual Pathway ◽  
Using Data ◽  
The Many ◽  
Practical Implications ◽  
Insight Into

The many uncertainties and challenges during an employee's career journey have stimulated growing scholarly interest in developing employee resilience to cope with them. Adopting an intrapersonal perspective, we extended self-determination theory to the resiliencebuilding context and explored the means by which proactive personality influences employee resilience. Using data obtained from a sample of 650 adults employed in workplaces in Mainland China, we found that proactive personality facilitates employee resilience via increasing work-related promotion focus and perceived insider identity. Our results provide insight into the development of employee resilience from a personality perspective through two different types of workrelated motivation. The findings also have practical implications for managers of organizations seeking alternative elements for future employee resilience interventions.

The influence of information relevance on the continued influence effect of misinformation

2020 ◽  
Author(s):  
Hua Jin ◽  
Lina Jia ◽  
Xiaojuan Yin ◽  
Shilin Wei ◽  
Guiping Xu
Keyword(s):  
Experimental Study ◽  
Questionnaire Survey ◽  
Personal Involvement ◽  
Influence Effect ◽  
Information Relevance ◽  
Different Types ◽  
Role Of Information

Misinformation often continues to influence people’s cognition even after corrected (the ‘continued influence effect of misinformation’, the CIEM). This study investigated the role of information relevance in the CIEM by questionnaire survey and experimental study. The results showed that information with higher relevance to the individuals had a larger CIEM, indicating a role of information relevance in the CIEM. Personal involvement might explain the effects of information relevance on the CIEM. This study provides insightful clues for reducing the CIEM in different types of misinformation and misinformation with varying relevance.

Organization-Based Self-Esteem Affects Employees' Exchange Relationship Perceptions and Extrarole Behavior

2016 ◽  
Vol 44 (3) ◽  
pp. 509-517 ◽  
Author(s):  
Yanhan Zhu
Keyword(s):  
Social Exchange ◽  
Positive Relationship ◽  
Mainland China ◽  
Negative Relationship ◽  
Self Esteem ◽  
Moderating Effect ◽  
Exchange Relationship ◽  
Significant Positive Relationship ◽  
Significant Negative Relationship ◽  
Practical Implications

The 2 types of exchange relationship perceptions—social exchange relationship perceptions (SERPs) and economic exchange relationship perceptions (EERPs)—constitute the primary concept for understanding individual behavior in the workplace. Using a sample of 581 employees from Mainland China, I explored the effects of SERPs and EERPs on employee extrarole behavior (ERB), as well as the moderating effect of organization-based self-esteem (OBSE) on the relationships between SERPs and ERB, and between EERPs and ERB. The results revealed a significant positive relationship between SERPs and ERB, a significant negative relationship between EERPs and ERB, and a significant moderating effect for OBSE. Theoretical and practical implications of these findings are discussed.

scholarly journals Advantages and potential challenges of data management in e-maintenance

2019 ◽  
Vol 25 (3) ◽  
pp. 378-396 ◽  
Author(s):  
Arian Razmi-Farooji ◽  
Hanna Kropsu-Vehkaperä ◽  
Janne Härkönen ◽  
Harri Haapasalo
Keyword(s):  
Data Management ◽  
Design Methodology ◽  
Management Practices ◽  
Future Research ◽  
Conceptual Approach ◽  
Content Type ◽  
Different Types ◽  
Maintenance Systems ◽  
Industry Leader ◽  
Practical Implications

Purpose The purpose of this paper is twofold: first, to understand data management challenges in e-maintenance systems from a holistically viewpoint through summarizing the earlier scattered research in the field, and second, to present a conceptual approach for addressing these challenges in practice. Design/methodology/approach The study is realized as a combination of a literature review and by the means of analyzing the practices on an industry leader in manufacturing and maintenance services. Findings This research provides a general understanding over data management challenges in e-maintenance and summarizes their associated proposed solutions. In addition, this paper lists and exemplifies different types and sources of data which can be collected in e-maintenance, across different organizational levels. Analyzing the data management practices of an e-maintenance industry leader provides a conceptual approach to address identified challenges in practice. Research limitations/implications Since this paper is based on studying the practices of a single company, it might be limited to generalize the results. Future research topics can focus on each of mentioned data management challenges and also validate the applicability of presented model in other companies and industries. Practical implications Understanding the e-maintenance-related challenges helps maintenance managers and other involved stakeholders in e-maintenance systems to better solve the challenges. Originality/value The so-far literature on e-maintenance has been studied with narrow focus to data and data management in e-maintenance appears as one of the less studied topics in the literature. This research paper contributes to e-maintenance by highlighting the deficiencies of the discussion surrounding the perspectives of data management in e-maintenance by studying all common data management challenges and listing different types of data which need to be acquired in e-maintenance systems.

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