IMAGE DAERAH TUJUAN WISATA:  SUATU TINJAUAN DARI PERSPEKTIF WISATAWAN NUSANTARA

Companies increasingly turn to the marketing based on the consumers’ image and emotions in order to win mind share and heart share. The management of a tourist destination image is an important factor in achieving success in business tourism. This study aimed to examine the effect of service quality value towards the image, either directly or indirectly through tourist satisfaction as a moderating variable. Data obtained from the domestic tourists who visited tourist destination in Great Malang were analyzed by the method of Partial Least Square (PLS). The findings of this study explains that there are direct and indirect positive influence between the service quality value and the measurement of tourist object attraction, supporting means, empathy and feeling towards tourists’ image. Likewise there is a positive influence between satisfaction and tourist image.This study can help marketers (government agencies, private sectors in Great Malang), to better understand the contribution of the image of an increasing number of tourists. Thus marketers will be more careful in designing the right marketing strategy to make tourists more loyal

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IMAGE DAERAH TUJUAN WISATA: SUATU TINJAUAN DARI PERSPEKTIF WISATAWAN NUSANTARA

EKUITAS (Jurnal Ekonomi dan Keuangan) ◽

10.24034/j25485024.y2011.v15.i4.167 ◽

2018 ◽

Vol 15 (4) ◽

pp. 501-522

Author(s):

Martaleni Martaleni

Keyword(s):

Service Quality ◽

Positive Influence ◽

Partial Least Square ◽

Least Square ◽

Destination Image ◽

Government Agencies ◽

Tourist Destination ◽

Tourist Satisfaction ◽

Quality Value ◽

The Right

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Analysis of Tourism Destination Loyalty of Ragunan Zoo in Jakarta

Journal of Environmental Management and Tourism ◽

10.14505//jemt.v9.2(26).07 ◽

2018 ◽

Vol 9 (2) ◽

pp. 276

Author(s):

Edy SUPRIYAD

Keyword(s):

Service Quality ◽

Structural Equation ◽

Sampling Technique ◽

Partial Least Square ◽

Least Square ◽

Equation Modeling ◽

Tourism Destination ◽

Tourist Destination ◽

Destination Loyalty ◽

Tourist Satisfaction

The most popular tourist destination visited in Jakarta is Ragunan Zoo. Ragunan Zoo is a 147-hectare park and inhabited more than 2.009 animals and overgrown more than 20,000 trees to make the atmosphere cool and comfortable environment. The area was arranged and woke up and partly still developed into a modern Ragunan Zoo as the identity of the city of Jakarta, located in Ragunan, South Jakarta. The purpose of this research includes (1) To test among variables tourism destination parts, service quality has affect to destination loyalty (2) To test among variables tourism destination parts, service quality have affect to Satisfaction (3) To test the effect between variable satisfaction to the destination loyalty. The population in this study covers all tourist visited Ragunan Zoo. The sample in this study was taken using non-probability sampling method, with purposive sampling technique. The number of samples is 150 samples from tourists who have visited Ragunan Zoo. Dependent variable is destination loyalty and independent variable consists of tourism destination parts, service quality and intermediary variable is satisfaction. Analysis of data using Structural Equation Modeling with PLS software (Partial Least Square) The results obtained are (1) Tourism Destination Parts, Service Quality has significant effect to Tourist Destination Parts, while Service Quality has significant effect to Destination Loyalty (3) Tourist Satisfaction has no significant effect to Destination Loyalty at Ragunan Zoo.

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Tourist Environmentally Responsible Behavior and Satisfaction; Study on the World’s Longest Natural Sea Beach, Cox’s Bazar, Bangladesh

Sustainability ◽

10.3390/su13169383 ◽

2021 ◽

Vol 13 (16) ◽

pp. 9383

Author(s):

Md Sahabuddin ◽

Qingmei Tan ◽

Imran Hossain ◽

Md. Shariful Alam ◽

Md. Nekmahmud

Keyword(s):

Service Quality ◽

Perceived Value ◽

Partial Least Square ◽

Least Square ◽

Tourist Destination ◽

Environmentally Responsible Behavior ◽

Environmental Commitment ◽

Tourist Satisfaction ◽

Responsible Behavior ◽

Environmentally Responsible

This research was aimed at investigating the environmentally responsible behavior of tourists and their satisfaction with a tourist destination. Moreover, this study examined the effects of employee service quality, perceived value, environmental commitment and tourist satisfaction with a destination on loyalty and environmentally responsible behavior. We used data from tourists (n = 640) who had previously visited the world’s longest natural sea beach (Cox’s Bazar, Bangladesh). A partial least square structural equation model (PLS-SEM) method was used in this study to evaluate the proposed model and hypotheses. The results suggest that the perceived value of the destination has a significantly positive impact on both tourist satisfaction and environmental commitment. Similarly, employee service quality significantly impacts perceived value, tourist satisfaction and environmental commitment. Thus, both perceived value and employee service quality also substantially affect the environmentally responsible behavior at the Cox’s Bazar tourist destination. The main contribution of this research involved an investigation of the mediating effects of environmental commitment and tourist satisfaction with a destination on loyalty and environmentally responsible behavior using a single model based on relationship quality theory. Tourist satisfaction was found to completely mediate the relationship between the perceived value of a destination and environmentally responsible behavior, as well as loyalty. In addition, the theoretical and managerial implications for the destination were discussed.

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PERSEPSI MAHASISWA ATAS KUALITAS PELAYANAN LABORATORIUM BANK MINI STIE KESATUAN DAN IMPLIKASINYA TERHADAP KEPUASAN MAHASISWA

JAS-PT Jurnal Analisis Sistem Pendidikan Tinggi ◽

10.36339/jaspt.v2i1.119 ◽

2018 ◽

Vol 2 (1) ◽

pp. 13 ◽

Cited By ~ 1

Author(s):

Muhammad Ariffin ◽

Suharmiati Suharmiati ◽

Andi Yudha Amwilla

Keyword(s):

Service Quality ◽

Student Satisfaction ◽

Least Square Method ◽

Positive Influence ◽

Partial Least Square ◽

Least Square ◽

Physical Evidence ◽

Partial Least Square Method

The Purpose of this research is to measure the influence of the service quality of Laboratorium Bank Mini on student’s satisfaction. This research was conducted in STIE Kesatuan Bogor with 100 respondents. Data were analyzed using partial least square method. The results showed that the Physical Evidence, Reliability, Responsiveness, Assurance and Empathy has a significant and positive influence on the student satisfaction of Laboratorium Bank Mini STIE Kesatuan. Keywords: Service Quality, Student Satisfaction, Laboratorium Bank Mini.

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Visitor Satisfaction and Tourist Attraction Image

International Journal of Psychological Studies ◽

10.5539/ijps.v13n2p33 ◽

2021 ◽

Vol 13 (2) ◽

pp. 33

Author(s):

B.O.Y. Marpaung ◽

Felicia Tania

Keyword(s):

Service Quality ◽

Development Strategy ◽

Destination Image ◽

Tourist Destination ◽

Tourist Destinations ◽

Visitor Satisfaction ◽

Travel Motivation ◽

Tourist Satisfaction ◽

Functional Aspects

Tourist destination image is formed through tourists' perception, which is significantly influenced by interrelated factors related to tourists and the tourist destination itself, i.e., travel motivation, service quality, and tourist satisfaction. The object of this research is the Parapat city in Simalungun Regency North Sumatra Province of Indonesia. Parapat in Simalungun Regency, as a high potential tourist destination in North Sumatera Province of Indonesia, must be able to create a positive image to increase the number of tourist visits. The purpose of this study is to analyze the direct and indirect influence of tourists’ motivation to travel, service quality, and tourist satisfaction towards the image of Parapat. This study suggests a tourist development strategy through the formation of Parapat positive destination image from tourist’s perspective, hence will provide benefits for Parapat tourism stakeholders in developing and managing tourist destinations by improving the quality of existing functional aspects.

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The Influence of Services’ Quality on Intention to Revisit through Mediation of Satisfaction of Visitors at Sasak Sade Village, Central Lombok, West Nusa Tenggara

E-Journal of Tourism ◽

10.24922/eot.v6i2.53751 ◽

2019 ◽

pp. 322

Author(s):

Rahman Rahman ◽

I Gusti Ayu Oka Suryawardani ◽

Agung Suryawan Wiranatha

Keyword(s):

Service Quality ◽

Structural Equation ◽

Sampling Technique ◽

Partial Least Square ◽

Least Square ◽

Equation Modeling ◽

Tourist Attractions ◽

Tourist Satisfaction ◽

Revisit Intention ◽

Inner Model

The Sasak Sade Village is inhabited by a people from generation to generation. As a place that has been known and visited by many tourists, the management of the Sasak Sade Village offers traditional building house and daily activities of local people as tourist attractions. It is very important to have good quality services to increase revisit intention in the future. The purposes of this research were to determine service quality that influences tourist satisfactions and revisit intention in Sasak Sade Village. This study used 85 respondents of domestic tourists and a purposive sampling technique. The analysis used in this study was a structural equation modeling (SEM) by using Smart Partial Least Square (PLS) 3.0. This study tested two models namely outer model to predict the relationship between indicator and variable, and inner model to predict between two variables. The results of this research were: 1) the service quality significantly influenced the tourist satisfaction at the Sasak Sade Village; 2) the tourist satisfaction significantly influenced their revisit intention at the Sasak Sade Village; and 3) the service quality significantly influenced their revisit intention at the Sasak Sade Village. Keywords: Service Quality, Tourist Satisfaction, Revisit Intention

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Self Efficacy on Work at Government Agencies in Bandung, Indonesia

International Journal of Research in Business and Social Science (2147-4478) ◽

10.20525/ijrbs.v6i6.732 ◽

2017 ◽

Vol 6 (6) ◽

pp. 1-8

Author(s):

Senen Machmud

Keyword(s):

Job Satisfaction ◽

Self Efficacy ◽

Structural Equation ◽

Sampling Technique ◽

Positive Influence ◽

Partial Least Square ◽

Least Square ◽

Equation Modeling ◽

Government Agencies ◽

High Level

This study aims to determine the effect of self-efficacy towards work perception and job satisfaction. The population of this study is the employees of government agencies in Bandung, Indonesia. The total samples are 117 employees with purposive sampling technique. This study uses Partial Least Square-Structural Equation Modeling (SEM) for analyzing the data. The results showed that self-efficacy significantly influences the work perception and job satisfaction. Moreover, it is found that work perception has a significant effect on job satisfaction. It shows that the level of self-efficacy can increase the work perception and job satisfaction. It indicates that the high level of self-efficacy will be a positive influence on the behavior of employees in conducting their duties so that it can increase their job satisfaction.

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Atribut Destinasi Pariwisata dan Kualitas Pelayanan Mempengaruhi Niat Wisatawan Berkunjung Kembali di Pantai Melasti, Desa Ungasan, Kabupaten Badung

Jurnal Master Pariwisata (JUMPA) ◽

10.24843/jumpa.2020.v06.i02.p09 ◽

2020 ◽

pp. 425

Author(s):

Made Riki Ponga Kusyanda ◽

Made Antara ◽

I Gusti Ayu Oka Suryawardani

Keyword(s):

Service Quality ◽

Structural Equation Models ◽

Economic Benefits ◽

Partial Least Square ◽

Least Square ◽

Primary Data ◽

Tourism Destination ◽

Tourist Satisfaction ◽

Revisit Intention ◽

Guest Satisfaction

The urgency of this research was the utilization of Melasti Beach's trough a professional management operational, it can provide economic benefits for Ungasan Village, one of the point is creating guest satisfaction and re-visit intention continuesly. The goals of these study was (1) Analyze the effect of tourism destination attributes toward guest re-visit intention of tourists on Melasti Beach trough the guest satisfaction as the intervening , (2) to analyze the effect of service quality toward re-visit intention into Melasti Beach trough the guest satisfaction as the intervening (3) to anlyze the effect of guest satisfaction toward revisit intention . The sample of this study was 100 tourists consisting for domestic and foreign tourist. Using incidental sampling method to reach the respondent. Primary data is obtained through questionnaires. The data analysis method used is a quantitative approach and using structural equation models- partial least square or Smartpls version 3.0 and also described by descriptively to conduct the research. The finding of thes study is almost all of the hypothesis is accepted, except hypothesis no. 4 were rejected due to there were no significant relation between service quality toward tourist re-visit intention, and hypothesis no. 6 were there was no significant influence on tourism destination attribute toward tourist intention re-visit intention through tourist satisfaction. The advice of these research generally advice to keep the tourism destination attribute as the determinant factor, in how to effect the revisit intention by the guest in the near future. Keywords: Tourism destination attributes, service quality, tourist satisfaction, tourist re-visit intention.

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DESTINATION MARKETING TO IMPROVE DOMESTIC TOURISTS’ RETURN INTENTION

International Journal of Applied Sciences in Tourism and Events ◽

10.31940/ijaste.v4i2.1979 ◽

2020 ◽

Vol 4 (2) ◽

pp. 86-94

Author(s):

Filda Rahmiati ◽

Keyword(s):

Structural Equation ◽

Research Method ◽

Quantitative Research ◽

Equation Model ◽

Partial Least Square ◽

Least Square ◽

Destination Image ◽

Tourist Satisfaction ◽

Return Intention

Purpose: This study aims to analyze tourist return intention through destination attribute (attraction, accessibility, and amenities), promotion, and destination image mediated by tourist satisfaction. Research methods: The research method used in this research is a quantitative research. This study used 410 respondents who were domestic tourists who had visited Borobudur Temple using purposive sampling. The Partial Least Square-Structural Equation Model (PLS-SEM) used to test hypotheses. Results and discussions: The results of this study indicate that all hypotheses are accepted, that the attributes of the destination (attraction, accessibility, and amenities), promotion, and destination image significantly influence on tourist return intention mediated by tourist satisfaction. Conclusion: It is necessary to improve the quality of destination attributes at Borobudur Temple, promoting not only international tourists but also domestic tourists. It is also important to provide innovations that are expected to attract domestic tourists to make revisit when there are new things for them to experience

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THE INFLUENCE OF SERVİCE QUALİTY, EXPERİENCE, DESTİNATİON IMAGE WİTH SATİSFACTİON MEDİATİON ON TOURİSTS VİSİTİNG BATAM CİTY

International Journal of Research -GRANTHAALAYAH ◽

10.29121/granthaalayah.v9.i12.2021.4404 ◽

2021 ◽

Vol 9 (12) ◽

pp. 95-107

Author(s):

Golan Hasan ◽

Christina

Keyword(s):

Data Analysis ◽

Service Quality ◽

Partial Least Square ◽

Least Square ◽

Destination Image ◽

Revisit Intention

This research aims to analyze the influence of Service Quality, Experience, Destination Image by mediating Satisfaction on Revisit Intention. according to the requirements in the number of known populations as many as 2.2 million people had visited, so based on Krejcie and Morgan tables, the number of samples that must be needed is 384 respondents. Data that being used in this research is 384 respondents. The results obtained from Partial Least Square (PLS) approach for data analysis said that Satisfaction variable has no significant effect on Destination Image, but Satisfaction has a significant effect on Service Quality and Experience. Service Quality, Experience, Destination Image and Satisfaction have a significant effect on Revisit Intention.

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