scholarly journals PERSEPSI MAHASISWA ATAS KUALITAS PELAYANAN LABORATORIUM BANK MINI STIE KESATUAN DAN IMPLIKASINYA TERHADAP KEPUASAN MAHASISWA

2018 ◽  
Vol 2 (1) ◽  
pp. 13 ◽  
Author(s):  
Muhammad Ariffin ◽  
Suharmiati Suharmiati ◽  
Andi Yudha Amwilla
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Least Square Method ◽  
Positive Influence ◽  
Partial Least Square ◽  
Least Square ◽  
Physical Evidence ◽  
Partial Least Square Method

The Purpose of  this research is to measure the influence of the service quality of Laboratorium Bank Mini on student’s satisfaction. This research was conducted in STIE Kesatuan Bogor with 100 respondents. Data were analyzed using partial least square method. The results showed that the Physical Evidence, Reliability, Responsiveness, Assurance and Empathy has a significant and positive influence on the student satisfaction of Laboratorium Bank Mini STIE Kesatuan.   Keywords: Service Quality, Student Satisfaction, Laboratorium Bank Mini.

scholarly journals Acceptance towards Goods and Services Tax (GST) and Quality of Life: Antecedent and outcome using partial least square method

2016 ◽  
Vol 1 (2) ◽  
pp. 25 ◽  
Author(s):  
Arlinah Abd Rashid ◽  
Azlina Hanif ◽  
Rohana Kamaruddin
Keyword(s):  
Quality Of Life ◽  
Publishing House ◽  
Least Square Method ◽  
Partial Least Square ◽  
Least Square ◽  
Goods And Services ◽  
International Publishing ◽  
Partial Least Square Method ◽  
Stable Source

The good and service tax (GST) in Malaysia was implemented in 2015 as a tax reform program to generate a stable source of revenue. This study explores the respondents’ behaviour towards GST, a week post-implementation. The partial least square (PLS) modelling was used to establish the relationship between acceptance, knowledge and feelings towards GST as well as the household quality of life. There is a positive relationship between the antecedents and the quality of life. Acceptance of GST exerts a significant relationship towards feelings and quality of life. The study concludes that Malaysians, in general, accept GST that ensures a better quality of life in the future.© 2016. The Authors. Published for AMER ABRA by e-International Publishing House, Ltd., UK. Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia.Keywords: GST; acceptance; knowledge; quality of life

The role of consumer happiness in brand loyalty: a model of the satisfaction and brand image in fashion

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Pedro Cuesta-Valiño ◽  
Pablo Gutiérrez-Rodríguez ◽  
Estela Núnez-Barriopedro
Keyword(s):  
Consumer Satisfaction ◽  
Brand Image ◽  
Least Square Method ◽  
Positive Influence ◽  
Partial Least Square ◽  
Least Square ◽  
Primary Data ◽  
Content Type ◽  
Partial Least Square Method

Purpose The study of the antecedents to loyalty is of great interest to both academics and professionals in the context of fashion consumption. The purpose of this paper is to define a SEM model, in which brand image and its dimensions, as well as consumer satisfaction and consumer happiness as mediators, are explained as antecedents to loyalty. Design/methodology/approach A transversal descriptive study based on primary data were, therefore, carried out using a survey with a sample of 2,515 consumers representing the Spanish population. The Partial Least Square method was applied to test the hypotheses. Findings The results of this research tell us which variables have a positive influence on consumer loyalty to fashion brands, where brand image, satisfaction and consumer happiness are the determining variables of loyalty. Research limitations/implications This model has important implications and contributes both to the literature and to the choice of differentiation and brand positioning strategies for marketing to a global and highly competitive market. Originality/value One of the novelties of this study is the fact that it considers the consumer happiness variable as an antecedent to loyalty in the fashion consumer sector.

scholarly journals Pengaruh Kualitas Pelayanan dan Kualitas Pembelajaran Terhadap Kepuasan Mahasiswa Dengan Metode SEM-PLS

2019 ◽  
Vol 11 (1) ◽  
pp. 49
Author(s):  
Fransisca Debora ◽  
Hernadewita Hernadewita
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Student Satisfaction ◽  
Structural Equation ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
The Government ◽  
Asean Economic Community

The development of science and technology and the factors of the ASEAN economic community (MEA) which are supported by increasing industry 4.0, the government gives important responsibilities for universities to be able to produce human resources that can compete in that era. This affects universities to continue to improve in terms of the quality of learning, service quality, to provide satisfaction to students which has an influence on the productivity of higher education. In this regard, research was conducted on 120 samples of student respondents (active students, and alumni) who were used to provide information by distributing questionnaires processed by Structural Equation Modeling (SEM) - Partial Least Square (PLS). Based on the results of the analysis and discussion it can be concluded that service quality has a positive effect on student satisfaction and positively influences the productivity of higher education.

scholarly journals Dampak E-Servive Quality Terhadap E-Satisfaction Serta Implikasinya Pada Online Repurchase B2C Shopee.com

2020 ◽  
Vol 10 (1) ◽  
pp. 109-118
Author(s):  
Raras Ivastya ◽  
Zaenal Fanani
Keyword(s):  
Service Quality ◽  
Least Square Method ◽  
Partial Least Square ◽  
Least Square ◽  
Online Questionnaire ◽  
Online Data ◽  
Partial Least Square Method ◽  
Relationship Of ◽  
The Relationship ◽  
Positive Effect

Internet services that were introduced in 1993 have an impact on behavior change and the ways of consumer decisions making. On the other hand, the emergence of various developments in information technology, connectivity and smartphones are also slowly able to change the way of consumers for meet the needs of a product or service. This research was conducted for intention to examine the effect of e-service quality on e-satisfaction and implications on B2C consumer repurchase online. Data was taken using an online questionnaire and distributed to B2C consumers with the last amount of data collected as many as 312 questionnaires and then be analyzed using the partial least square method. The results of the analysis show that e-service quality provides a significant positive effect on e-satisfaction and online repurchase for B2C consumers. In other results show e-satisfaction has a significant effect on online repurchase and is able to be a partial mediator of the relationship of e-service quality with online repurchase of B2C consumers.

scholarly journals An approach to assess the quality of honey using partial least square method

2021 ◽  
Vol 11 (6) ◽  
pp. 4991
Author(s):  
G. Rajalakshmi ◽  
A. Gopal ◽  
R. Pandian
Keyword(s):  
Least Square Method ◽  
Partial Least Square ◽  
Least Square ◽  
Natural Food ◽  
Analysis Method ◽  
Sugar Syrup ◽  
Partial Least Square Method ◽  
Ftir Spectrometer ◽  
The Individual

<p>The objective of the present study is to obtain the quantity of honey components such as moisture, glucose, fructose and sucrose in order to access the quality of honey. The tested honey samples are authenticated if the characteristics of a pure honey. The average ratio of 56% fructose to 44% glucose, but the ratios in the individual honeys ranged from a high of 64% fructose and 36% glucose to a low of 50% fructose and 50% glucose. The contents such as fructose and sucrose in honey is due to the presence of invertase enzymes. The organic acids present in the honey is responsible for the flavor and stability against the contamination of honey due to microorganisms. The natural food items are adulterated intentionally to increase the quantity and there by the quality gets affected. The main adulterants added in honey are sucrose, corn syrup, sugar syrup and jaggery syrup. The quantification deals in finding out the amount of basic constituents present in pure honey and adulterated honey using Fourier transform infrared (FTIR) spectrometer with the multivariate analysis and validating the same using chemical analysis method. The partial least square model is used in predicting the constituents of the samples.</p>

scholarly journals Pengaruh Faktor Kualitas Jasa Perguruan Tinggi Jarak Jauh (PTJJ) terhadap Kepuasan Mahasiswa dan Niat Menyelesaikan Kuliah (Studi Kasus Mahasiswa Fakultas Ekonomi Universitas Terbuka)

2016 ◽  
Vol 6 (2) ◽  
pp. 117
Author(s):  
Maya Maria ◽  
Rini Dwiyani Hadiwidjaja ◽  
Andy Mulyana
Keyword(s):  
Distance Learning ◽  
Service Quality ◽  
Student Satisfaction ◽  
Survey Methods ◽  
Partial Least Square ◽  
Least Square ◽  
Primary Data ◽  
Quality Of Services ◽  
Analysis Tool

<p><em>This study aims to determine the effects of open distance learning service quality dimensions consisting of  the way of learning, tutoring and teaching, modules, student services, programs of study, tuition and fees, physical facilities to student satisfaction and the behavioral intentions of completing the study at Universitas Terbuka (UT). Thisresearch analysis unitswere the students of the Faculty of Economic, Universitas Terbuka (FEKON-UT) who registeredin 2012with a population of 2085 people. The method of sample selection was </em><em>convenience sampling</em><em>method to the college students who have taken at least one semester. The data were analyzed from 161 respondents spread in 7 UPBJJ-UTthroughout Indonesia with a certain proportion. To obtain the data, this study used survey methods of primary data and secondary data. Analysis tool to test the hypothesis is a structural equation modelling (SEM) with Partial Least Square (PLS). The finding of this studywere the significance effects on :1) the quality of services to satisfaction of students; 2) the quality of services to the intention of completing studying at UT; and 3) student satisfaction to the intention of completing college at UT.</em></p><p><em>Keywords: service quality, student satisfaction, open distance learning, intention to finish college</em></p>

scholarly journals LEADERSHIP ON EMPLOYEES’ PERFORMANCE TERANG UTAMA ABADI LTD. THROUGH SENSE OF ACHIEVEMENT

TRIKONOMIKA ◽  
2018 ◽  
Vol 17 (2) ◽  
pp. 78
Author(s):  
Davy Christian ◽  
Tina Melinda
Keyword(s):  
Structural Equation ◽  
Quantitative Research ◽  
Least Square Method ◽  
Positive Influence ◽  
Partial Least Square ◽  
Least Square ◽  
Primary Data ◽  
Factors Affecting ◽  
Equation Modelling ◽  
Partial Least Square Method

Achievement earned by the company is inseparable from the employees’ performance. There are several factors affecting their performance. Two of them are leadership and motivation. The study aims to examine the influence of leadership on the sense of the achievement of the employees of Terang Utama Abadi (TUA) Ltd., the influence of leadership on the performance of the employees at TUA Ltd., the influence of the sense of achievement on the performance of employees at TUA Ltd., and the sense of achievement as an intervening variable on employee at TUA Ltd.. The respondents of this study were fifty-eight employees at TUA Ltd. This study was a quantitative research with structural equation modelling partial least square method. Questionnaires were used to collect the primary data. This study found that leadership and sense of achievement has positive influence on the employees’ performance. Meanwhile, the sense of achievement served as an intervening variable.

scholarly journals NIAT PELANGGAN UNTUK MENGGUNAKAN KEMBALI JASA UMRAH ARWINDA TOUR & TRAVEL

2020 ◽  
Vol 5 (2) ◽  
pp. 85-94
Author(s):  
Winda Trisnandawati
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Positive Influence ◽  
Partial Least Square ◽  
Least Square ◽  
Travel Agent ◽  
Know How

The porpose of this research is to know how deep customers aim to have Arwinda Tour and Travel as their umrah Travel. This goals of research is to know the quality of Arwinda service around cust’s satisfaction, their trust, and to know how deep they want to use this agent back in their travel. Quantitative is the research metode that author used to know relation between variabels, these are exogenous variabel is quality of service and endogen variabel is satisfaction, trust, and their aim to use this travel agent again. Samples that used was about 150 jamaahs, minimum once a year that have Arwinda Tour and Travel. Analysize technical that author used was Partial Least Square (PLS). The result is it positive influence significally as : Service quality has a positive influence of customers satisfaction, service quality has a positive influence of trust, Cust satisfaction has a influence of a cust’s will to use this travel agent again trust has a positive influence of a cust’s will to use this travel agent again

scholarly journals Impact of Intangible Characteristics of Universities on Student Satisfaction

2020 ◽  
Vol 9 (26) ◽  
pp. 105-116
Author(s):  
Noor Us Sabbah Khan ◽  
Yunus Yildiz
Keyword(s):  
Student Satisfaction ◽  
Least Square Method ◽  
Partial Least Square ◽  
Least Square ◽  
Social Activities ◽  
Kurdistan Region ◽  
Public And Private ◽  
Career Opportunities ◽  
Partial Least Square Method ◽  
The Impact

The aim of this research was to investigate the impact of the intangible qualities of the universities on student satisfaction. To do this, we have collected data from 7 different major public and private universities of the Kurdistan Region of Iraq. We have used 170 data to proposed further analysis. The partial least square method (PLS) was used to test the hypothesis. The results reveal that career opportunities and a friendly atmosphere are the main two elements that foster the reputation of the universities. The second interesting result of this research is that social activities impact the reputation of universities but not the friendly atmosphere while social activities impact a friendly atmosphere but not the reputation significantly. Finally, we have suggested the implications to the practitioners in the region.

scholarly journals HOW DOES A UNIVERSITY OF CHOICE COME TO STUDENTS’ MIND? FROM THE ASPECT OF THE E-SERVICESCAPE OF UNIVERSITY’S WEBSITE

2020 ◽  
Vol 10 (1) ◽  
pp. 90
Author(s):  
Kardina Yudha Parwati
Keyword(s):  
Service Quality ◽  
Significant Influence ◽  
Sampling Technique ◽  
Least Square Method ◽  
Private University ◽  
Partial Least Square ◽  
Least Square ◽  
Intention To Use ◽  
Perceived Service Quality ◽  
Partial Least Square Method

The goals of this study are want to explore the effect of the e-servicescape on private university’s website towards student’s intention to use the service. This study also wants to know about how does the effect of the e-servicescape towards perceived private university’s service quality, and how does the perceived private university’s service quality effect towards student’s intention to use that service. This study is explanatory research which is using a quantitative approach. A survey using a questionnaire was conducted to collect the data. Moreover, the data of this study was measure in 5 rates Likert’s scale and then analyzed using Partial Least Square Method with SmartPLS3 software. The population of this study are the students of a private university in Indonesia. The sample of this study is 165 students of a private university in Indonesia. Purposive sampling technique is used by criteria as follow, the respondent must be private university students and have been seen and looking about their university’s website when still school leavers back then. The result of this study is that there is a significant influence of the e-servicescape to the perceived service quality. Furthermore, perceived service quality also found to have a significant influence on the student’s intention to use the private university service. This study also found that e-servicescape only is not enough to influence the student’s intention to use the private university service, and must be mediated by perceived service quality.

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