scholarly journals REFORMASI BIROKRASI SUATU USAHA UNTUK MENINGKATKAN KUALITAS PELAYANAN PUBLIK

Humanus ◽  
2015 ◽  
Vol 14 (1) ◽  
pp. 49
Author(s):  
Achmad Namlis
Keyword(s):  
Public Service ◽  
Political Process ◽  
Mental Attitude ◽  
The Public ◽  
Implementing Change ◽  
The Reformation ◽  
Political Consensus ◽  
Public Bureaucracy ◽  
Conflicting Interests ◽  
Made In

The creation of bureaucratic rule through political process impacts the often conflicting interests. The difficulty of implementing change is probably because political consensus is not easily obtained. Regulations are often made in greater details expecting to regulate the behavior of organizations and bureaucracy. However, most regulations clash one another, so regulations are changed before it was even implemented, and the change is also in conflict with others. Changes are often difficult because the changing demand is not only for the rules, but also the bureaucracy that is closely related to mental attitude or the man behind the system. If the public bureaucracy in the public service is not qualified, bureaucracy will be abandoned by users (citizens), and it means it has failed the mission of providing services to the public. This is what happens in the Indonesia’s transition government entering the reformation era, therefore legislations need to be created in greater detail to regulate the behavior of organizations and government bureaucracy.Keywords: reformation, bureaucracy, public service

scholarly journals Minister-Permanent Secretary Relationships: Lessons from Zimbabwe’s Government of national Unity

2014 ◽  
Vol 4 (1) ◽  
pp. 23
Author(s):  
Tawanda Zinyama ◽  
Joseph Tinarwo
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Political Process ◽  
Large Degree ◽  
The State ◽  
Team Work ◽  
The Political ◽  
National Unity ◽  
The Public ◽  
The Government

Public administration is carried out through the public service. Public administration is an instrument of the State which is expected to implement the policy decisions made from the political and legislative processes. The rationale of this article is to assess the working relationships between ministers and permanent secretaries in the Government of National Unity in Zimbabwe. The success of the Minister depends to a large degree on the ability and goodwill of a permanent secretary who often has a very different personal or professional background and whom the minster did not appoint. Here lies the vitality of the permanent secretary institution. If a Minister decides to ignore the advice of the permanent secretary, he/she may risk of making serious errors. The permanent secretary is the key link between the democratic process and the public service. This article observed that the mere fact that the permanent secretary carries out the political, economic and social interests and functions of the state from which he/she derives his/her authority and power; and to which he/she is accountable,  no permanent secretary is apolitical and neutral to the ideological predisposition of the elected Ministers. The interaction between the two is a political process. Contemporary administrator requires complex team-work and the synthesis of diverse contributions and view-points.

Comparable Worth: The Problematic Politicization of a Public Personnel Issue

1987 ◽  
Vol 16 (1) ◽  
pp. 23-36 ◽  
Author(s):  
Brent S. Steel ◽  
Nicholas P. Lovrich
Keyword(s):  
State Government ◽  
Public Service ◽  
Washington State ◽  
Comparable Worth ◽  
Employee Behavior ◽  
Pay Equity ◽  
Equity Issue ◽  
The Public ◽  
Federal Workforce ◽  
Made In

The issue of comparable worth arose as a result of the discovery of serious gender inequities in the operation of the compensation system of Washington State government. Subsequent developments elsewhere have further added to the salience of the pay equity issue. In the context of this highly charged political context, what attitudes toward pay and compensation do women in the public service tend to hold? On the basis of employee surveys conducted in both the State of Washington and among the U.S. federal workforce, findings are reported that suggest that women are less likely to be dissatisfied with their pay than men. The implications of these findings are discussed, both with respect to the future politicization of the comparable worth issue and the proper assumptions to be made in conceptualizing the motivational basis of public employee behavior.

scholarly journals Professionalization and Innovations in Nigerian Public Service: How far the Dream of Success?

2015 ◽  
Vol 3 (2) ◽  
pp. 104
Author(s):  
Salami Issa Afegbua
Keyword(s):  
Public Service ◽  
Economic Activity ◽  
Civil Service ◽  
The State ◽  
First Century ◽  
The Public ◽  
Effectiveness And Efficiency ◽  
Twenty First Century ◽  
Made In

Public service accounts for a substantial share of a country’s economic activity. It is designed as an agent of fruitful change and development in the state. The transformation of any society or system depends on the effectiveness and efficiency of its civil service. The article examines the nature of professionalization and innovation in Nigerian public service. It argues that professionalization in the public service is an overarching value that determines how its activities will be carried out. The article note that various attempts have been made in Nigeria to professionalised and encourage innovation in the public service, but these have not bring about the expected changes in the public service. It therefore advocates for professionalization and innovations as panacea to the ills of public service in Nigeria. The article concludes that no public service can meet the challenges of the twenty first century without a stronger commitment to the professionalization of its workforce.

scholarly journals Rembug Pelayanan Publik (RPM) Sebagai Aktualisasi Pelayanan Publik Berlandaskan Demokrasi Pancasila

2016 ◽  
Vol 12 (2) ◽  
pp. 284
Author(s):  
Nuriyanto Nuriyanto
Keyword(s):  
Public Service ◽  
Public Services ◽  
Monitoring And Evaluation ◽  
The Public ◽  
Services Delivery ◽  
Starting Point ◽  
Public Bureaucracy ◽  
Human Quality ◽  
Set Up

Dynamic development of society, they want the public bureaucracy to be able  to provide the public services more professional, effective, simple, transparent, open, timely, responsive and adaptive. With excellent public service, to build a human quality in the sense  of  increasing  the  capacity  of  individuals  and  communities  to determine actively its own future. Actualization of democratic precepts in the public services delivery in Indonesia starting point on the importance of community participation ranging from formulating criteria for the services, how the delivery   of the services, arranging each engagement, public complaints mechanism set up   by the monitoring and evaluation of the implementation of the public services in order to co-together build a commitment to create quality of the public services. It’s all been contained in the Law 25 of 2009 on Public Services, certainly it has been based on the precepts of the democracy of Pancasila. Rembug of the public services as an actualization of the public services based on the democracy of Pancasila.

scholarly journals IMPROVING THE EFFICIENCY OF CANADA’S PUBLIC SERVICE

2017 ◽  
Vol 3 (4) ◽  
pp. 67-73
Author(s):  
Наталья Касаткина ◽  
Natalya Kasatkina
Keyword(s):  
Public Service ◽  
Civil Service ◽  
Monitoring And Evaluation ◽  
Educational Process ◽  
Public Servants ◽  
The Public ◽  
Level Of Training ◽  
Resources Planning ◽  
Made In

Improving the efficiency of public service is an important area for overcoming the crisis in relations between the state, society and a citizen. Modernization of civil service of Canada is carried out in a number of ways. Changes were made in a recruitment order for civil service by means of expansion of the powers of persons competent to solve these issues in ministries and government departments. One of the directions for improving the quality of the civil service was an increase in the level of training of public servants. Coordination of the educational process in various government departments is carried out by the Canadian School of Public Service. The system of human resources planning has been introduced. The quality of public services provided is improved with help of timely providing them in compliance with all requirements of a particular government department, and taking into account the rights of citizens by achieving a balance between the services provided and the money spent for this purpose and regular monitoring and evaluation of the dynamics of the providing process of services. One of the areas of modernization of the public service is the introduction of strict control over of public servants’ ethical standards. Actions that lead to a conflict of interest are legislatively prohibited. Strict bans in Canada are implied regarding the employment of persons who replace public office after the end of their career. As a result of the measures taken to fight corruption, including a sphere that is largely susceptible to corruption risks, Canada is among top ten countries with the least corruption. Achievement of positive results in the activities of civil servants became possible due to the state’s special attention to the issues of its modernization.

Oscillation of Public Administration Paradigms and the Management of Public Service in Nigeria: Trajectory and Lessons

2019 ◽  
Vol 19 (2) ◽  
pp. 81-105
Author(s):  
Jide Ifedayo Ibietan
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Secondary Data ◽  
Theoretical Framework ◽  
Qualitative Approach ◽  
State Model ◽  
The Public ◽  
Administrative Reforms ◽  
Public Bureaucracy ◽  
Effective Instrument

This paper chronicles various Public Administration paradigms and juxtaposes them with the management of Public Service (as an institution) in Nigeria. Attempts at making the public bureaucracy an effective instrument of development in Nigeria can be located in Public Service Reforms, and it is observable that the country has a long history in this. This study adopts the qualitative approach with a reliance on secondary data which were textually analysed, using the Neo-Weberian State Model as the theoretical framework. It is obvious that Nigeria’s experience with administrative reforms typifies an obsession with the traditional Weberian practice, as well as a half-hearted romance with SAP-induced/NPM reforms which labelled the country as a “hesitant reformer”. The paper emphasises a re-discovery of the values of Public Service in Nigeria based on the tenets of the NWS model. Other recommendations can also address the issues raised by the paper.

Choice and Voice – A Review

2008 ◽  
Vol 7 (2) ◽  
pp. 255-265 ◽  
Author(s):  
Ian Greener
Keyword(s):  
Social Policy ◽  
Public Service ◽  
Public Services ◽  
Political Process ◽  
The Political ◽  
Service Users ◽  
The Public ◽  
The Social ◽  
The Right ◽  
The Relationship

‘Choice’ and ‘voice’ are two of the most significant means through which the public are able to participate in public services. Choice agendas position public service users as consumers, driving improvements by choosing good providers over bad, which then thrive through greater allocations of funds as money follows their selections (Le Grand, 2007). Choice-driven reforms tend to be about trying to make public services more locally responsive (Ferlie, Freeman, McDonnell, Petsoulas and Rundle-Smith, 2006). Voice-driven reforms, on the other hand, tend to position public service users as citizens, suggesting an emphasis on accountability mechanisms to drive service improvements through elections, with the possible removal of low regarded officials, or a greater involvement of local people in the running of services (Jenkins, 2006). Voice implies that citizens hold the right to participate in public services either through the political process, or through their direct involvement in the running or delivery of the services themselves. Of course, it is also possible to combine choice and voice mechanisms to try and achieve greater service responsiveness and accountability. In this review, choice reforms will be treated as those which are based upon consumer literature, and voice reforms those based upon attempting to achieve greater citizenship.Citizenship and consumption are two areas with significant literatures in their own right, but whereas the citizenship literature is widely cited in the social policy literature, the consumption literature appears rather more selectively. This review examines each area in turn in terms of its application to social policy, and then presents a synthesis of commonalties in the two literatures, which represent particularly promising avenues for exploring the relationship between public services and their users.

The Profession of Public Service

1938 ◽  
Vol 32 (2) ◽  
pp. 332-342 ◽  
Author(s):  
William E. Mosher
Keyword(s):  
Public Service ◽  
General Public ◽  
Civil Service ◽  
The Public ◽  
The Past ◽  
Preceding Period ◽  
The Subject ◽  
Made In

In introducing the subject of this paper, it is held that we have failed, on the whole, to develop the public service as a well-recognized professional calling in this country, although it is not denied that preliminary steps toward this goal have been taken here and there, and particularly during the past few years. The position is probably tenable that more progress has been made in this direction in the last decade than in any preceding period since Jackson, not excepting the decade from 1883 to 1893 when civil service commissions were first installed. Jackson's famous statement: “The duties of all public officers are, or at least should be, made so plain and simple that men of intelligence may readily qualify themselves for their performance, and I cannot but believe that more is lost by the long continuance of men in office than is generally to be gained by their experience,” has apparently been perennially accepted by the general public.

scholarly journals Laboratories of Policy

2015 ◽  
Vol 137 (06) ◽  
pp. 44-47
Author(s):  
Bharat Bhushan
Keyword(s):  
Political Process ◽  
The Political ◽  
General Audience ◽  
The Public ◽  
Technology Policies ◽  
Made In ◽  
Speaking Skills

This is a memoir of Bharat Bhushan about experience with technical policy and working with these policies in favor of technological advancements. According to Bhushan, engineers cannot remain outside the political process, because their expertise is needed to ensure that technical policy is crafted to do the most good {AQ: An edit is made in this sentence “According to… most good.”. Please check its validity and correct if necessary.}. Working in collaboration with politicians ensures that engineers can lobby legislators in favor of policies, educate fellow citizens on the engineering view of issues – or even run for office. There are many ways that engineers can get involved, including directly, by taking up positions on the staff of state or federal representatives – or even by running for office themselves. There is a need for engineers to gain the training and experience required to reach out to the public, both in speaking skills and in writing for a general audience. Engineers have to be champions for pro-science and pro-technology policies. They have the knowledge, passion, and drive to encourage state and federal lawmakers to implement these policies.

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