Instrumen Kepuasan Mahasiswa Universitas Swasta Dengan Menggunakan Pemodelan Rasch

Student satisfaction at a university could predict the continuity of the university. Therefore understanding and improving student satisfaction needs to be done. This study provides an alternative model of student satisfaction instruments at private universities. The research methodology consists of a series of literature reviews, interviews, expert validation and testing the validity of the instrument using the Rasch model. The respondents of this study were 543 students from 6 faculties in a private university. Research findings include: (1) student satisfaction instrument models; (2) items that are difficult to approve; and (3) items perceived differently based on respondents' demographics. This research has implications for the management of private universities to improve some domains of student satisfaction.

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Analisis Butir Variabel Kepercayaan Pada Organisasi Menggunakan Rasch Model

Jurnal Manajemen ◽

10.32832/jm-uika.v10i1.1894 ◽

2019 ◽

Vol 10 (1) ◽

pp. 19

Author(s):

Rais Hidayat ◽

Yuyun Elizabeth Patras ◽

Sutji Harjanto ◽

Eka Suhardi

Keyword(s):

Decision Making ◽

Rasch Model ◽

Research Method ◽

Private Universities ◽

Effective Communication ◽

West Java ◽

Registration Number ◽

Research Findings ◽

Functional Position

Organization trust is "lubricant" in the organization. This research aims to obtain instrument items that can be used in the organization trust research, to obtain the items that are difficult to approve and vice versa, and to obtain the perceptions of respondents on each instrument item. This research method uses to test the instrument items. The research was conducted at Private Universities in Bogor, West Java, Indonesia with a sample of 133 lecturers who had a National Lecturer Registration Number (NIDN) and had a functional position. Research findings include: as many as 28 out of 33 items can be used to examine organizations trust, and fair rewards, effective communication and involvement of lecturers in decision making are things that must be corrected at private universities. It is hoped that these findings will be a material for discussion to increase organizational trust.

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The Determinant of Student Satisfaction in Academic and Administrative Services in Private Universities

Research Anthology on Preparing School Administrators to Lead Quality Education Programs ◽

10.4018/978-1-7998-3438-0.ch068 ◽

2021 ◽

pp. 1534-1551

Author(s):

Benjamin Ghansah ◽

Juliana Serwaa Andoh ◽

Patrick Gbagonah ◽

Joy Nana Okogun-Odompley

Keyword(s):

Student Satisfaction ◽

Classroom Environment ◽

Private Universities ◽

Student Support ◽

Descriptive Statistics ◽

Teaching Staff ◽

Administrative Services ◽

Bartlett’S Test ◽

Quantitative Sample ◽

The University

Students are the primary stakeholders of the university, so the article evaluated the factors that influence student satisfaction in the university. The study employed descriptive statistics and one sample t-test was used to analyse the data. Reliability test was also done using Cronbach's Alpha and Kaiser-Meyer-Olkin Measure (KMO) of Sampling Adequacy and Bartlett's Test of Sphericity. A quantitative sample of 1,750 students was drawn from seven (7) selected universities in Tema, Ghana and two hundred and fifty (250) questionnaires were distributed to each university. The findings highlighted various levels of satisfaction. It was observed that all the factors such as classroom environment, textbook and tuition fees, student support facilities, business procedures, relationship with teaching staff, knowledgeable and responsive faculty, staff helpfulness, feedback, and class sizes drives student satisfaction. The paper attempts to develop insights into dimension of student satisfaction in academic and administrative services in private universities in the Tema metropolis.

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ATTRIBUTES BASED POSITIONING

Jurnal Darma Agung ◽

10.46930/ojsuda.v27i1.131 ◽

2019 ◽

Vol 27 (1) ◽

pp. 762

Author(s):

Runggu Besmandala Napitupulu ◽

Marion Sibarani ◽

Chainar Elly Ria

Keyword(s):

Private Universities ◽

Study Program ◽

Program Accreditation ◽

Analysis Technique ◽

Research Findings ◽

The University

The study aims at finding out the main attributes in the development of the Darma Agung University and finding the closest competitor of Darma Agung University. The problem of this study is: How is the position of Darma Agung University in competing with other private universities in Medan? Research respondents were 500 people spread over 5 universities. The analysis technique used is descriptive quantitative and multi-dimensional scale correspondenindice analysis. The research findings are: The characteristics of respondents from Darma Agung University are different with the University of Dharmawangsa Medan, but similar to the those from the University of Medan Area, Pembangunan Panca Budi University, and Tjuk Nyak Dhien University; The most desirable attributes by the community from the University are the rating of study program accreditation and the ability of lecturers in teaching; Attributes in five universities are seen as similar, namely: Completeness of books in the library and the convenience of laboratory space; The attributes in the five universities that are considered to have the highest dissimilarity are: Parking area, lecturers’teaching ability, classroom comfort, and openness in governance; Darma Agung University and Pembangunan Panca Budi Medan University are seen similarly by the community (both in quadrant II) on the spatial map; Darma Agung University is viewed by unequal communities (in a different quadrant) on a spatial map with three other universities (Tjut Nyak Dhien University, Medan Area University, and Dharmawangsa University Medan).

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Students’ Satisfaction on Academic Services in Higher Education: Public and Private Universities of Bangladesh

Journal of Economics Management and Trade ◽

10.9734/jemt/2021/v27i130320 ◽

2021 ◽

pp. 29-41

Author(s):

Farha Sultana ◽

Sunita Nasrinq

Keyword(s):

Higher Education ◽

University Students ◽

Student Satisfaction ◽

Public Universities ◽

Science And Technology ◽

Descriptive Analysis ◽

Private Universities ◽

Public And Private ◽

The University ◽

Academic Services

Student satisfaction is an outcome of the insight of service quality provided by the university. Government of Bangladesh introduces private universities in 1992 because of huge demand in higher education. Currently, there are 103 private universities, forty-three public universities and three international universities in Bangladesh. But it is a matter of sorrow that, universities are increasing day by day but the qualities of universities are not satisfactory. This study is a comparative study conducted on two universities (one is Rangamati Science and Technology University (public) and another one is Premier University (private). The study was pointed out academic services in the private and the public universities. Based on the review of literature a questionnaire was developed and it was distributed among 120 students. The total 120 respondents have been drawn probabilistically from 2 universities. Descriptive analysis, factor analysis have been used to analyze the data and to draw the findings. It has been found that satisfaction level of the private university students is not up to the mark. Finally, few suggestions have made to increase satisfaction of the university students in Bangladesh. Results revealed that students from Rangamati Science and Technology university (public) and Premier University (private) hold different opinion whether their expectation met or not.

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Proactivity among Academicians in Malaysian Private Universities

Environment-Behaviour Proceedings Journal ◽

10.21834/ebpj.v6isi4.2907 ◽

2021 ◽

Vol 6 (SI4) ◽

pp. 95-102

Author(s):

Chew Sze Cheah ◽

Cheng Ling Tan ◽

Sook Fern Yeo

Keyword(s):

Publishing House ◽

Private Universities ◽

Private University ◽

Demographic Variables ◽

International Publishing ◽

Doctor Of Philosophy ◽

Reported Data ◽

The University ◽

Married Workers ◽

Open Access Article

The study examines demographic variables' role in academicians' proactive work behaviour (PWB) in private universities. Independent sample t-test and one-way Analysis of Variance (ANOVA) were performed using self-reported data from 287 academicians. Results show that academicians demonstrated moderate proactivity level. Male demonstrate higher proactiveness compared to females. Married workers score higher on PWB. An academician who holds a managerial position tends to be more proactive compared to others. Furthermore, Doctor of Philosophy (PhD) holder displays a higher level of productivity. The findings offer practical suggestions to the university to address the situation and delegate job assignments based on individual differences. Keywords: proactive work behaviour; academicians; demographic variables; private university eISSN: 2398-4287© 2021. The Authors. Published for AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review under responsibility of AMER (Association of Malaysian Environment-Behaviour Researchers), ABRA (Association of Behavioural Researchers on Asians/Africans/Arabians) and cE-Bs (Centre for Environment-Behaviour Studies), Faculty of Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI: https://doi.org/10.21834/ebpj.v6iSI4.2907

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Determinants in Student Satisfaction with Online Learning: A Survey Study of Second-Year Students at Private Universities in HCMC

International Journal of TESOL & Education ◽

10.54855/ijte22215 ◽

2021 ◽

Vol 2 (1) ◽

pp. 63-80

Author(s):

Quang Hai Tran ◽

Thanh Minh Nguyen

Keyword(s):

Online Learning ◽

Student Satisfaction ◽

Learning Experience ◽

Private Universities ◽

Survey Study ◽

Ho Chi Minh City ◽

Course Effectiveness ◽

Research Findings ◽

Considerable Impact ◽

Second Year

Due to the development of technology and the outbreak of COVID-19, many higher education institutions have employed online learning as a measure to the urgent situation. However, the sudden shift to complete online learning has a considerable impact on students. Therefore, maintaining student satisfaction with their learning experience is a significant issue for the stakeholders. From scientific perspectives, many researchers propose the importance of identifying factors influencing student satisfaction. Although many studies are dealing with this issue, few have succeeded in identifying determinants in student satisfaction with online learning in which online learning is a part of the school ecosystem. This research aimed at tackling this problem in the context of private universities in Ho Chi Minh city. Notably, 317 students from two private universities were involved in this survey study. The data were collected via online questionnaires and analyzed by using the PLS-SEM approach to examine which factors found in the literature were more dominant. The research findings indicated three determinants, including course effectiveness, providing knowledge and skills, and the sense of belonging. This result suggested that in order to increase student satisfaction with online learning in the current situation, these three determinants should be paid more attention by the stakeholders.

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The Effect of Lecturer Service Quality on Students’ Satisfaction in Private Universities

Jurnal Manajemen ◽

10.32832/jm-uika.v11i2.3382 ◽

2020 ◽

Vol 11 (2) ◽

pp. 223

Author(s):

Yuyun Elizabeth Patras ◽

Rais Hidayat

Keyword(s):

Service Quality ◽

Student Satisfaction ◽

Quantitative Research ◽

Survey Methods ◽

Private University ◽

Important Variable ◽

National Education ◽

The University ◽

Students Satisfaction

<pre>One of the roles of the university is to support national education goals as part of educating students. Student satisfaction is an important variable for the existence and sustainability of a university, especially a private universities.This research aims to analyze the effect of lecturer service quality on student satisfaction.This research uses quantitative research with survey methods. The population of this research were students of a private university at Universitas Pakuan with 543 respondents. The findings of this research were that there was a positive and significant influence between the lecturer service quality on student satisfaction. This means that efforts to increase student satisfaction can be done by improving the quality of lecturer services. Meanwhile, from the 5 dimensions of lecturer service quality, it was found that the empathy dimension had the greatest influence compared to other dimensions of lecturer service quality.</pre>

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Pengaruh Relaxation Music Therapy (RMT) Pada Kecemasan Akademik

Psychocentrum Review ◽

10.26539/pcr.31572 ◽

2021 ◽

Vol 3 (1) ◽

pp. 52-62

Author(s):

Akmal Sutja ◽

Rully Andi Yaksa

Keyword(s):

Data Analysis ◽

Music Therapy ◽

Rasch Model ◽

Statistical Techniques ◽

Guidance And Counseling ◽

Academic Anxiety ◽

The University ◽

Nonparametric Statistical ◽

The Rasch Model ◽

Scale Data

This study aimed to evaluate the effect of relaxation music therapy (RMT) to reduce academic anxiety before carrying out the final academic exam. The type of this research is Pre-Experiment with one group pretest-posttest design. The subjects in this study were 51 final year students preparing for their final academic examinations at Universitas Jambi, using purposive sampling. The instrument used was an anxiety scale. Data analysis used nonparametric statistical techniques using the Wilcoxon Signed-Ranks Test and the Rasch Model. The results show that there is an effect of RMT to reduce academic anxiety of final year students at Universitas Jambi. Furthermore, the ability of students to respond to the pretest was still in anxious condition which resulted in the results of the pretest being still moderate (mean measure = 0.04 logit). In contrast, when RMT has been given treatment, the student's ability to respond to the posttest has become low (mean measure = -0.49 logit). These findings could be used by counselors to reduce academic anxiety of final year students at the University and the implications of guidance and counseling are discussed further.

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Analisa Kepuasan Mahasiswa terhadap Kualitas Pelayanan Pendidikan

WACANA EKONOMI (Jurnal Ekonomi, Bisnis dan Akuntansi) ◽

10.22225/we.19.1.1403.24-29 ◽

2020 ◽

Vol 19 (1) ◽

pp. 24-29

Author(s):

Ni Luh Anik Puspa Ningsih ◽

Dewa Ayu Putu Niti Widari ◽

I Made Artawan

Keyword(s):

Service Quality ◽

Student Satisfaction ◽

Private University ◽

Quality Of Education ◽

Educational Service ◽

Education Services ◽

Level Of Satisfaction ◽

Survey Results ◽

The University

Abstract-During the learning process, students have experience with educational services at the University. This experience will create a perspective on the quality of education services provided. This will be related to the level of student satisfaction. This level of satisfaction will made an opinions. That generally will quickly spread, to family, friends and society. Bad opinion will affect the University's image, so it is important to analyze student satisfaction. A survey are held to gain information about student satisfaction.. This research was conducted at Warmadewa University, a private university in Denpasar, Bali. Survey results are summarized in the index of student satisfaction with the quality of education services at Warmadewa University. Based on the dimensions of service quality, namely tangibles, reliability, empathy, responsiveness, assurance students feel "satisfied". The overall survey results show that students assess the quality of education services at a "satisfying" level. Keywords: Student Satisfaction; Educational Service Quality Abstrak-Selama proses pembelajaran, mahasiswa memiliki pengalaman terkait pelayanan pendidikan di Universitas. Pengalaman ini menciptakan persepsi terhadap kualitas pelayanan pendidikan yang akan membentuk kepuasan bagi mahasiswa. Tingkat kepuasan tertentu akan membentuk opini. Ini akan menyebar dengan cepat, pada keluarga, teman dan masyarakat. Persepsi yang buruk akan mempengaruhi citra Universitas. Tujuan dari penelitian ini untuk menganalisa tingkat kepuasan mahasiswa terhadap kualitas pelayanan pendidikan di Universitas. Populasi penelitian ini adalah seluruh mahasiswa aktif Penelitian ini dilakukan di Universitas Warmadewa, Denpasar, Bali. Penelitian dilakukan dengan metode survey. Hasil survey terangkum dalam indeks kepuasan mahasiswa terhadap kualitas pelayanan pendidikan di Universitas Warmadewa. Berdasarkan dimensi kualitas layanan yaitu bukti fisik, kehandalan, empati, daya tanggap dan jaminan, mahasiswa merasa “puas”. Hasil survey keseluruhan menunjukkan bahwa mahasiswa menilai kualitas layanan pendidikan pada tingkat “memuaskan” Kata kunci : Kepuasan Mahasiswa ; Kualitas Pelayanan Pendidikan

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Practice of Sociology: Comparative Study of Public and Private Universities in India

Contemporary Education Dialogue ◽

10.1177/0973184919848900 ◽

2019 ◽

Vol 16 (2) ◽

pp. 229-249

Author(s):

Niharika Jaiswal

Keyword(s):

Knowledge Production ◽

Private Universities ◽

Private University ◽

Governance Structure ◽

Public And Private ◽

Teachers College ◽

Course Structure ◽

Writing Research ◽

Academic Practices ◽

The University

The broad question that interests this article is how does one read and compare the negotiations public and private universities are making with the neo-liberal paradigm of knowledge production with reference to their social science curricula. Michael Apple’s (1993, Teachers College Records, 95(2), 222–241; 2001, Currículo Sem Fronteiras, 1(1), i–xxvi) argument that curriculum is not a ‘neutral assemblage of knowledge’ but a crafted vision of ‘legitimate knowledge’ produced by hegemonic powers within society forms the theoretical foundation for this article. To understand the changes within a university’s academic practice, this article analyses and compares the undergraduate and postgraduate sociology curricula of two public universities (Delhi University and Ambedkar University), an international university (South Asian University) and one private university (Shiv Nadar University), as well as engages with its practitioners to assess the everyday within these universities. The undergraduate and postgraduate sociology curricula across public and private universities indicate certain convergences in their academic approaches. The universities in question encouraged foreign university collaborations, reframed the course structure to strengthen the university-industry linkages and increased the employability of the students. Interdisciplinary and contemporary papers are offered through new modes of pedagogy. The mode of assessment also focus on writing research papers/dissertations and frequent visits to the field to develop an application-based approach to learning. The neoliberal paradigm of knowledge production affected the convergence of academic practices of public and private universities despite difference in governance structure. This convergence problematises the meaning of ‘public’ in a liberalised, privatised and globalised society.

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