scholarly journals Relative fixed Internet connection speed experiences as antecedents of customer satisfaction and loyalty: An empirical analysis of consumers in Germany

2018 ◽  
Vol 13 (4) ◽  
pp. 1150-1173
Author(s):  
Torsten J. Gerpott
Keyword(s):  
Customer Satisfaction ◽  
Internet Access ◽  
Multivariate Regression Analysis ◽  
Maximum Speed ◽  
Absolute Maximum ◽  
Internet Connection ◽  
Internet Users ◽  
German Speaking ◽  
Internet Connections ◽  
At Home

AbstractSo far, management practitioners and scholars alike assume that raises in the contractual absolute maximum bandwidth of Internet connections increase the attitudinal bonds of customers with their access provider. The present study broadens this perspective: In a sample of up to 752 German-speaking Internet users with a wireline Internet access at home, it explores two relative speed characteristics of broadband connections as potential determinants of customer affinity with an access provider. The two reference-dependent aspects comprise customer quality experiences in terms of delivered transmission speeds (1) relative to the maximum down- and upload bandwidths as per customer contract, and (2) relative to speeds emphasized in advertisements of a consumer’s access provider. Furthermore, correlations are analyzed between the frequency with which customers use speed tests to check the quality of their wireline Internet connection and their attitudinal bonds with their access provider. Attitudinal bonding is broken down into customer satisfaction with the performance of the current wireline Internet access at home and propensity to churn at the earliest opportunity. Multivariate regression analysis reveals that the impression that advertised wireline access bandwidths are exaggerated compared to the speeds actually delivered and – to a lesser extent – the perception that the contractual maximum speed is reached only in a low share of a customer’s Internet sessions significantly decrease customer satisfaction and significantly increase customer inclination to churn. The effects of the two speed assessments are not independent of one another: Perceived speed exaggerations in a provider’s ads impair customer bonds less (more) strongly if the experienced share of Internet sessions with speeds below the contractual maximum bandwidth is high (low). More frequent speed testing reduces customer bonding, especially in case that advertised speeds of a customer’s provider are experienced as overblown. The results suggest that wireline Internet access providers can increase the attitudinal bonds with their customers by abstaining from emphasizing maximum speeds in their advertising, which customers rarely reach under standard everyday conditions.

Case Study Comparison: Limitations in Telehealth Relating to Poverty and Family Support

2021 ◽  
Vol 42 (02) ◽  
pp. 158-164
Author(s):  
Lindsey E. Jorgensen ◽  
Rachel E. Barrett
Keyword(s):  
Family Support ◽  
Pediatric Patients ◽  
Internet Access ◽  
Smart Devices ◽  
Internet Connection ◽  
The Third ◽  
Global Pandemic ◽  
Internet Connections ◽  
Made In

AbstractTelehealth appointments have grown in popularity due to the COVID-19 global pandemic. Three cases presented in this article show several different perspectives where telehealth was utilized. For the first patient, appointments were successfully completed via telehealth; however, the patient's family opted to continue with an unsecure internet connection at a local laundromat. For the second patient, a stable internet connection could not be obtained in his home, thus making telehealth appointments unavailable. The caregiver of this patient ended up driving to the clinic to have adjustments made in person. For the third patient, telehealth appointments were unavailable due to unstable internet connections as well as difficulty setting up video interpreting services. These cases highlight the idea that telehealth can be incredibly beneficial, when used correctly. For some, the option to attend appointments virtually gives them access to specialists that otherwise may not be available. For other patients, aspects such as access to smart devices and steady internet access must be considered to ensure a successful connection. The hope is that this article sheds light on some of the potential setbacks that can come from the use of telehealth appointments in a practice and provides discussion regarding for whom telehealth may be appropriate, even in pediatric patients. After reading this article, readers should be able to discuss ways in which there could be solutions for these barriers that may prevent some patients from utilizing these types of virtual appointments.

scholarly journals Implrmrntasi Policy Base Routing Dan Failover Menggunakan Router Mikrotik Untuk Membagi Jalur Akses Inter Di Fakultas Komputer Universitas Bina Insan Lubuklinggau

2019 ◽  
Vol 10 (03) ◽  
pp. 114-121
Author(s):  
Armanto Armanto
Keyword(s):  
Internet Access ◽  
The Internet ◽  
Access Points ◽  
Internet Connection ◽  
Network Connection ◽  
Internet Users ◽  
Internet Networks ◽  
The University ◽  
Collection Methods ◽  
Internet Network

ABSTRACT The problem in this study is that more and more internet users in the Bina Insan Lubuklinggau University building specifically the Faculty of Computer internet connection often experience problems, the internet network is still unstable, and ways to divide internet access points in the Computer Faculty. This study uses data collection methods by observing and recording directly at the research site (Observation), conducting question and answer directly to the source (Interview), and documentation by reading literature books. The results showed that the internet is often experiencing constraints and unstable internet networks and ways to divide internet access points at the Computer Faculty of the University of Bina Insan Lubuklinggau by using Policy Base Routing and Failover Implementation using a Mikrotik Router. It can be concluded that the internet network connection is stable and shows the results of the distribution of internet access points at the Faculty of Computer Bina Insan Lubuklinggau. Keywords: Mikrotik, Policy Base Routing, Failover

Can a web-based tailored decision aid ‘stand alone’ for 65plus patients with localized prostate cancer?

2014 ◽  
Vol 2 (4) ◽  
pp. 510
Author(s):  
Jessie Schrijvers
Keyword(s):  
Prostate Cancer ◽  
Internet Use ◽  
Scientific Information ◽  
Internet Access ◽  
Localized Prostate Cancer ◽  
Older Patient ◽  
Web Based ◽  
Internet Users ◽  
Barriers And Opportunities ◽  
At Home

Objectives: A pilot study was designed to examine the feasibility of a web-based DA and its included technology features, considering treatment choice for patients between 65 and 75 with localized prostate cancer.  Patients and method: Twenty-nine patients, that had already been treated for localized prostate cancer, participated at an oral survey with close-ended questions about their internet use, the barriers and opportunities when accessing a web-based DA, their impression on the use of incorporated technology features and their preference for the booklet or the online DA version. Data were analyzed using non-parametrical statistics. Results: Participants with low internet use and without internet access at home preferred the booklet DA or a combination of both booklet as well as web-based format. Patient characterized as regular internet users with internet access at home preferred the web-based DA version and extensively used the tailoring component. The usage of other technology features such as value clarification tool and comparative tables was high while the use of the scientific information was limited. Conclusion: An online DA is a useful tool in a decision making process for patients characterized as frequent internet users with internet access at home, also in an older patient population. 

Civic Space Portal

2005 ◽  
pp. 103-106
Author(s):  
Olesya Arkyhypska ◽  
Svitlana Bilous ◽  
Vitaly Yarinich
Keyword(s):  
Internet Use ◽  
Internet Access ◽  
Press Release ◽  
The Internet ◽  
The Past ◽  
Internet Users ◽  
Civic Space ◽  
At Home ◽  
Internet Cafes

Internet use in Ukraine has grown rapidly over the past years. In January 2001, the number of Internet users constituted 4.6% of the Ukraine’s population, in January 2002—5.5%. In 2003, the number of Ukrainian e-users reached 8% of Ukrainian population or 3.8 million people (Press release, 2003). Research shows that about 2% of Ukrainian men and 2% of women have access to the Internet at home. Thirty-seven percent use Internet at work, 22% at home and 21% in Internet access sites (e.g., Internet cafes, libraries, etc.). Thirteen percent of Ukrainians residing in cities with the population of more than 500,000 inhabitants are Internet users, however in other areas of Ukraine its rate is lower—only 1%.

First Responders’ and Librarians’ Intention to Use Web-Based Resources for Response Information During Biological, Chemical, and Radiological Terrorism Events

2020 ◽  
Vol 17 (3) ◽  
Author(s):  
James Turner ◽  
Terri Rebmann ◽  
Travis Loux ◽  
Donghua Tao ◽  
Alexander Garza
Keyword(s):  
Disaster Response ◽  
First Responders ◽  
Internet Access ◽  
Intention To Use ◽  
National Library ◽  
Post Intervention ◽  
Web Based ◽  
Emergency Responders ◽  
Internet Connection ◽  
Response Information

AbstractEmergency planners and first responders often access web-based information resources during disasters; however, these tools require an active Internet connection, which may be unavailable during a disaster. The National Library of Medicine (NLM) provides several free non-web-based disaster response tools. This study assessed intention to use web-based and non-web-based informational and response tools during disasters among emergency responders and librarians. Educational workshops were held in four Missouri cities in spring, 2016. The NLM tools were presented and attendees practiced using the tools during disaster scenarios. Pre- and post-intervention data about NLM tool awareness and intention to use these tools versus other web-based resources was collected. McNemar tests assessed a pre/post change in intention to use each resource. Four workshops were held, with a total of 74 attendees. Intention to use the NLM tools was low prior to the workshops (range: 20.3–39.2%), but increased significantly immediately afterwards (p < .001 for all pre/post comparisons). The workshops resulted in increased NLM tool awareness and increased intention to use the tools during future disasters. This provides evidence of attendees’ perceptions of the usefulness of the non-web-based NLM tools in place of other web-based tools in situations without Internet access.

The Effects of COVID-19 on Education in Pakistan: Students’ Perspective

2021 ◽  
Vol 6 (1) ◽  
pp. 217-234
Author(s):  
Fouzia Malik ◽  
Fouzia Ajmal ◽  
Zohran Jumani
Keyword(s):  
Quantitative Study ◽  
Internet Access ◽  
Likert Scale ◽  
Online Classes ◽  
Wide Spread ◽  
Educational Activities ◽  
Online Platform ◽  
Postgraduate Level ◽  
The Impact ◽  
At Home

Due to the wide spread of COVID-19, the educational institutes were closed on 20th March, 2020 and the individuals were advised to isolate themselves at home. This lockdown not only adversely affected the economy but all the educational activities were shut down which created a huge gap in students’ learning and knowledge all over the globe. This quantitative study was designed to explore the impact of COVID-19 on the education of higher level students in the context of Pakistan. The five point Likert Scale questionnaire was provided to the learners enrolled in intermediate, undergraduate, graduate and postgraduate level. 74 respondents respond to the questionnaire. The data were analyzed through SPSS 23. The results of the findings revealed that students have been facing a lot of difficulty to grasp certain concepts during e-classes. The students lacked internet access along with not been given any prior guidance related to the usage of online platform. The challenges regarding online classes at the same time are being faced by the teachers as well along with the students. It was also analyzed that although teachers are providing all the necessary resources and feedback to the students but still students have been going through difficulties in grasping the concept, gaining knowledge and communicating with their teachers online. Due to immense number of online classes teachers have a huge workload on their part.

scholarly journals Analisis Kepuasan Pengguna Website Asuransi Untuk Peningkatan Pelayanan Asuransi Studi Kasus www.Cakrawalaproteksi.Com

2020 ◽  
Vol 1 (1) ◽  
Author(s):  
Syafitri Mona Sari ◽  
Firdaus Firdaus ◽  
A. Haidar Mirza
Keyword(s):  
Social Media ◽  
Customer Satisfaction ◽  
Insurance Industry ◽  
Expected Value ◽  
Insurance Company ◽  
Simple Analysis ◽  
Internet Users ◽  
The Difference

Currently, technology has developed quite rapidly and covers all aspects, including in the insurance industry. Almost every insurance company has a website or social media that can be accessed by all internet users as a means of promotion and transactions. PT. Asuransi Cakrawala Proteksi is an insurance company that also carries out promotions through websites and social media. This research will discuss the customer satisfaction of PT. Asuransi Cakrawala Protection with the role of social media. Customer satisfaction is determined by looking at the difference between the actual value received and the expected value using the website and social media Facebook. From calculating the level of customer satisfaction with ServQual dimensions and simple analysis, a strategy will be produced to maintain or increase customer satisfaction.

scholarly journals Comment, Rating, Opinion, Review – the Preliminary Research

2021 ◽  
Vol 40 (45) ◽  
pp. 158-169
Author(s):  
Monika Jaworska
Keyword(s):  
Customer Satisfaction ◽  
Social Impact ◽  
Literary Tradition ◽  
The Internet ◽  
Consumer Reviews ◽  
Goods And Services ◽  
Internet Users ◽  
Speech Genres ◽  
Preliminary Research ◽  
Services Use

The article focuses on functional speech genres used on the Internet to assess the level of customer satisfaction after purchasing goods and services on portals with various offers. It attempts to define what genre is used in the texts called commentaries, evaluations, opinions and consumer reviews. Both Internet users and providers of goods and services use these terms interchangeably. The situation may result from the fact that in the ordinary mind, they constitute one genre. The text introduces the research on the statements of internet users expressing their opinion on the transaction, the purchased products, and the service provided. Nowadays, the Internet has such a large social impact that it is important to examine the changes in speech genres existing in the Internet space in relation to their prototypes derived from the literary tradition.

OpenStreetMap

2013 ◽  
pp. 540-549 ◽  
Author(s):  
Kevin Curran ◽  
John Crumlish ◽  
Gavin Fisher
Keyword(s):  
Geographic Information Systems ◽  
Aerial Photography ◽  
Geographic Information ◽  
Geospatial Data ◽  
Web Mapping ◽  
Internet Connection ◽  
Internet Users ◽  
The World ◽  
Commercial Sources ◽  
Gps Devices

OpenStreetMap is a collaborative web-mapping project that collects geospatial data to create and distribute online maps, freely available to anyone with an Internet connection. Once accessed, OpenStreetMap allows Internet users to contribute and edit geospatial data, effectively making it the mapping equivalent of Wikipedia. OpenStreetMap is maintained by volunteer cartographers from around the world who use GPS devices, portable cameras, and laptops for field mapping. Collected data are complemented with digitised open source aerial photography and free maps from the governmental and commercial sources. This report provides a summary of OpenStreetMap as a remarkable example of participatory geographic information systems (GIS).

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