scholarly journals PERILAKU NELAYAN DALAM PENGELOLAAN WISATA BAHARI DI KAWASAN PANTAI LOVINA, BULELENG, BALI

2006 ◽  
Vol 2 (2) ◽  
Author(s):  
Siti Amanah ◽  
Hamidah Nayati Utami
Keyword(s):  
Management Behavior ◽  
Government Organization ◽  
Tourist Satisfaction ◽  
Tourism Management ◽  
Productive Activities ◽  
Beach Tourism ◽  
Learning Programs ◽  
Tourism Service ◽  
Tourism Services

Fishermen living around the Lovina Beach Tourism Area had other productive activities besides catching fishes. The fishermen living in coastal villages of Lovina offered services such as guides for tourists who were interested in diving, snorkeling, and watching dolphin’s attraction in their habitat. The objectives of this research were to portray the fishermen’s behavior in managing the tourism services and to determine the variables correlated to the fishermen behavior and the tourist satisfaction. The research showed that the fishermen’s competencies in managing the tourism related activities need improvement, especially in the management of coastal resources and services. Furthermore, all of the fishermen’ variables, whether internal or external, were positively and significantly correlated with their coastal tourism management behavior and the tourists satisfaction. It was recommended that along with the purposes of promoting tourism and the fishermen quality of life, learning programs that were developed based upon the fishermen’s problems and needs were required. The programs could include hospitality training, eco-tourism, and tourism management. Additionally, coordination amongst the fishermen groups, local government, non government organization, and private sector involved in these activities was needed to improve the performance of the tourism service.

scholarly journals Tourist Perception of Tourism Service Satisfaction (Case Study: Pantai Kelapa Forest Tourism in Tuban)

2021 ◽  
Vol 2 (1) ◽  
pp. 15
Author(s):  
Hendra Suwardana ◽  
Miftachul Munir ◽  
Muhammad Yusuf
Keyword(s):  
Data Reduction ◽  
Secondary Data ◽  
Tourist Attractions ◽  
Marine Tourism ◽  
Tourist Satisfaction ◽  
Tourism Service ◽  
Strongly Agree ◽  
Tourism Services

Pantai Kelapa forest tourism is one of the marine tourism objects in Tuban Regency which is quite well known  outside  the  region.  Pantai  Kelapa  has  several  rides  that  are  not  in ferior  when  compared  to  other beaches on the coast of Tuban. The purpose of this study was to determine the characteristics  of  tourists,  facilities,  services,  objects,  accessibility,  the  development  of  tourist  attractions  in  Pantai  Kelapa based on tourist  responses. The method used is descriptive qualitative, namely research that  describes,  summarizes  various  problems,  then  draws  to  the  surface  as  a  feature  or  description  of  certain   conditions,   situations   or   variables.   Data   collection   techniques   include   dat a   primary  (observation,  interview,  documentation)  and  secondary  data  (study  literature).techniques  analysis  covering  data  reduction  (data  reduction),  display  data  presentation),  (data  conclusion  drawing  (inference).  The  results  showed  that  the  tourists  're sponses  to  the  satisfaction  of  Pantai  Kelapa  tourism services, the satisfaction of Pantai Kelapa tourism services, were good. It was seen from the  respondents' answers strongly agree with 51% and 54% agree on the variables questionnaire given.  So from the  responses given by respondents, it can be concluded that the quality of service to tourists  is good. By doing this research, it is hoped that it can provide recommendations for the development  of rides according to the needs of tourists to increase tourist attractiveness and maintain naturalness  in  the  Pantai  Kelapa  tourism  area  so  that  tourist  satisfaction  with  services  in  Pantai  Kelapa  tourism  increases.  

Identification and Evaluation of those Components of Tourism Services which have a Bearing on Tourist Satisfaction and Which Can be Regulated, and State Measures to Ensure Quality of Tourism Services

1985 ◽  
Keyword(s):  
Quality Of Life ◽  
Secretary General ◽  
International Tourism ◽  
General Assembly ◽  
New Delhi ◽  
Tourist Satisfaction ◽  
The Right ◽  
Tourism Services

This study was prepared pursuant to resolution 141 (V) adopted by the General Assembly at its fifth session (New Delhi, October 1983) concerning the Organization’s general programme of work for the period 1984-1985, prepared by the Secretary-General. It was entered as a special activity under the heading “Development of domestic and international tourism worldwide as a result of the right of all layers of the population to holidays and a better quality of life”. The aim of this study is to identify components of tourism services which have a bearing on tourist satisfaction and, in this regard, to propose measures which, through adequate regulation of these factors, could ensure the maintenance if not the improvement of the quality of tourist products.

scholarly journals A model of factors affecting domestic tourist satisfaction on eco-tourism service quality in the Mekong Delta, Vietnam

2021 ◽  
Author(s):  
Ha Nam Khanh Giao ◽  
Bui Nhat Vuong ◽  
Nguyen Ngoc Duy Phuong ◽  
Ngo Tan Dat
Keyword(s):  
Mekong Delta ◽  
Factors Affecting ◽  
Tourist Satisfaction ◽  
Travel Agencies ◽  
Perceived Price ◽  
Food And Beverage ◽  
Spss Software ◽  
Tourism Service ◽  
Domestic Tourist

The objective of the present study is to explore the factors affecting domestic tourists’ satisfaction with the quality ofecotourism services. Survey data collected from 457 visitors visiting Mekong Delta, Vietnam were analyzed to provide evidence.Results from multiple regression analysis using SPSS software have determined that Food and beverage Shopping & entertainment services, Perceived price, Nature destination landscape, Security and Safety, Transportation had positive associations with domestic travelers’ satisfaction. Besides, this research also showed that female tourists tend to be more satisfied than male tourists. The main findings of this study provide practical implications for travel agencies and tourism managers. It implies that they should improve these factors in order to maintain and enhance domestic tourist satisfaction with the quality of ecotourism services in Mekong Delta, Vietnam.

scholarly journals Quality and its role in the management of tourism as one of the sources of funding in the Kurdistan Region of Iraq

2018 ◽  
pp. 179
Author(s):  
Nihad Khalid
Keyword(s):  
Services Quality ◽  
Kurdistan Region ◽  
Tourism Management ◽  
Top Managers ◽  
Tourism Sector ◽  
Executive Managers ◽  
Tourism Services ◽  
Descriptive Method

The problem of the study comes out of unknowing the effect of quality of tourism services on the development of tourism sector, which leads to deepen more in rent-seeking economy in Kurdistan region, lack of cultural level and awareness make the tourism resorts are not attractive for tourists, the absence of tourism facilities such as hotels, restaurants, furnished apartments for tourists especially in tourism seasons for the purpose of benefiting it as a financing source, and also depending on oil have led not to pay attention to other sectors like tourism sector.        The objective of the study is knowing the role of tourism services quality of hotels of Sulaimaniyah governorate, via knowing tourism management and to whaat extent they have services quality, the researchers used the analytical descriptive method and they have taken a sample of hotels in Sulamaniyah governorate which are Sulamaniyah Palace hotel, Paradise hotel, Yelda hotel and Ramada hotel, by distributing questionnaire among employees who work in top and middle management levels such as top managers and executive managers, and questionnaire distributed randomly and the questionnaires are responded by (39) persons with the proportion (86.67%). The study concluded that taking the implementation of services quality in tourism; especially, in hotels is very necessary.

scholarly journals Possibilities of Turning Passive Rural Areas into Tourist Attractions Through Attained Service Quality

2020 ◽  
Vol 12 (2) ◽  
pp. 179-192 ◽  
Author(s):  
Tamara Gajić ◽  
Marko D. Petrović ◽  
Milan M. Radovanović ◽  
Tatiana N. Tretiakova ◽  
Julia A. Syromiatnikova
Keyword(s):  
Rural Areas ◽  
Rural Setting ◽  
Tourist Attractions ◽  
Processing Data ◽  
Perceived Values ◽  
Spss Software ◽  
Tourism Service ◽  
Definition Of ◽  
Tourism Services

AbstractThis paper gives an overview of the quality of tourism service in rural areas of the South Bačka District, one of the most economically developed parts of Serbia. The main objective of the research is to determine the correlation between the expected and perceived values of the quality of service by collecting and processing data. The modified SERVQUAL questionnaire was applied in the study, and all obtained data were analyzed in the SPSS software 23.00. As a result of the survey, it was found that tourists had significantly higher expectations than perceived service. The results obtained can serve for broader thematic research and contribute to the definition of appropriate corrective actions to improve the quality of tourism services in the selected rural area. Moreover, these are the key propositions to start an initiative for the improvement of tourism services in any undeveloped rural setting with a tourism offer. The results provide tourism organizers and local authorities with important visitors’ perpceptions pertaining to the quality of rural tourism service.

Factors Affecting Satisfaction on the Quality of Tourism Services at Flamingo Dai Lai Resort

2021 ◽  
Vol 37 (1) ◽  
Author(s):  
Nguyen Thi Mai Huong ◽  
Bui Thi Quyen
Keyword(s):  
Regression Analysis ◽  
Strategic Planning ◽  
Service Quality ◽  
Linear Relationship ◽  
Ecological Environment ◽  
Factors Affecting ◽  
Tourism Service ◽  
Staff Behavior ◽  
Tourism Services

Determining the degree of influence of factors on tourism service quality is a useful tool for managers in strategic planning, planning tourism development. This study uses a questionnaire designed from the results of previous studies, surveying 117 customers who have stayed at Flamingo Dai Lai Resort to find out factors that affect the satisfaction of customers to the quality of tourism services of this resort. Regression analysis results show that there are 3 factors affecting the satisfaction of customers who have used the service here: Weather, climate, environment (Ecological environment); Staff behavior; Quality of infrastructure. The remaining factors are not enough to conclude a linear relationship with the satisfaction of customers who have come to this resort.

scholarly journals Tourists Perception Towards Tourist Satisfaction in Pangandaran Beach, West Java, Indonesia

2019 ◽  
pp. 1-9
Author(s):  
Lisa Ratnasari ◽  
Bernard Hasibuan ◽  
Ninin Gusdini
Keyword(s):  
Service Quality ◽  
Customer Value ◽  
Information Service ◽  
Quality Attributes ◽  
West Java ◽  
Tourist Destinations ◽  
Tourist Satisfaction ◽  
Potential Gain ◽  
Beach Tourism

Pangandaran Regency has quite diverse tourist destinations ranging from beach tourism, cave tourism, cultural tourism and others. Pangandaran Beach is one of the tourist destinations in the Regency of Pangandaran, West Java, from sources of the Tourism Office and Pangandaran Culture it can be seen that the level of tourist visits to Pangandaran Beach from 2016 to 2017 has decreased for international tourists while experiencing an increase for domestic tourists. Therefore, it is necessary to conduct research aimed to determine the perceptions of tourists to improve the quality of management services in Pangandaran Beach tourist destination. The method used is the servqual method and PGCV (Potential Gain Customer Value). The servqual method aims to see the service quality attributes that need to be improved and the PGCV method aims to complete the analysis results of servqual by determining the priority of improvements that must be done based on the PGCV index. Based on the results of the analysis, there are 5 service quality attributes that need to be improved, such as attractions displayed, providing updated information about upcoming events, integrated information service center on children and lost items, sound notification of danger in the coastal area and the availability of integrated service posts around the beach.

scholarly journals ASSESSMENT OF TOURISTS’ PERCEPTION AND SATISFACTION IN AGODI PARK AND GARDENS IBADAN AS A NATURE-BASED TOURISM ATTRACTION

2020 ◽  
Vol 8 (7) ◽  
pp. 144-159
Author(s):  
Olayinka Helen Operinde ◽  
Emma-Egoro Praise
Keyword(s):  
Service Quality ◽  
Natural Environment ◽  
Positive Impact ◽  
Zoological Garden ◽  
Recreational Facilities ◽  
Tourist Satisfaction ◽  
Parks Management ◽  
Tourism Services ◽  
Structured Questionnaire

This study hinges on the assessment of tourists perception and satisfaction in Agodi Park and Gardens Ibadan as a nature-based tourism attraction. The study was conducted to investigate and assess the level of tourist’s satisfaction with the attributes (facilities and services) at the Park. In order to achieve the aim of this study, a well-structured questionnaire was drafted in line with the research objectives. The findings of the study revealed that the most satisfying features at the Park was the natural environment and the swimming pool at 62.8% and 34.9% respectively. However, the most dissatisfying features were the Zoo (54.6%) and the inadequate recreational facilities (17.4). The results also shows that the quality of tourism services has a positive impact on the level of tourist satisfaction. These results are considered to be valuable to destination managers, tourism organizations and businesses in evaluating the level of their current services. Therefore, this study suggests that visitors’ satisfaction can be boosted by raising the standard of service quality throughout the destinations’ attractions, facilities and modes of accessibility. The Parks’ management should upgrade the zoological garden to meet up with International standard so as to increase tourists’ patronage and satisfaction.

scholarly journals A MODEL OF FACTORS AFFECTING DOMESTIC TOURIST SATISFACTION ON ECO-TOURISM SERVICE QUALITY IN THE MEKONG DELTA, VIETNAM

2021 ◽  
Vol 36 (2spl) ◽  
pp. 663-671
Author(s):  
Ha Nam Khanh GIAO ◽  
◽  
Bui Nhat VUONG ◽  
Nguyen Ngoc Duy PHUONG ◽  
Ngo Tan DAT ◽  
...  
Keyword(s):  
Mekong Delta ◽  
Factors Affecting ◽  
Tourist Satisfaction ◽  
Travel Agencies ◽  
Perceived Price ◽  
Food And Beverage ◽  
Spss Software ◽  
Tourism Service ◽  
Domestic Tourist

The objective of the present study is to explore the factors affecting domestic tourists’ satisfaction with the quality of ecotourism services. Survey data collected from 457 visitors visiting Mekong Delta, Vietnam were analyzed to provide evidence. Results from multiple regression analysis using SPSS software have determined that Food and beverage Shopping & entertainment services, Perceived price, Nature destination landscape, Security and Safety, Transportation had positive associations with domestic travelers’ satisfaction. Besides, this research also showed that female tourists tend to be more satisfied than male tourists. The main findings of this study provide practical implications for travel agencies and tourism managers. It implies that they should improve these factors in order to maintain and enhance domestic tourist satisfaction with the quality of ecotourism services in Mekong Delta, Vietnam.

scholarly journals The Development of Tourism Entrepreneurship for Community Based Tourism in Thailand

2021 ◽  
Vol 58 (1) ◽  
pp. 3870-3874
Author(s):  
Suppamas Rattanapipat Et al.
Keyword(s):  
Quantitative Research ◽  
Community Leaders ◽  
System Management ◽  
Government Officials ◽  
Community Based ◽  
Tourism Management ◽  
Community Tourism ◽  
Sustainable System ◽  
Tourism Services

The research aims to emphasize the entrepreneurship in community tourism development and to identify guideline of enhancing tourism entrepreneurship for community based tourism of Thailand. The research design was quantitative research. The samples consisted of 175 people living in the community, entrepreneurs in the community, government officials, folk philosopher, and community leaders who have tourism operations. Data were collected using a questionnaire. The major findings showed that an approach in the development of tourism entrepreneurship adhering to Community Based Tourism should focus on the development of 5 groups, namely 1) Community-based tourism management 2) Economic society and quality of life management 3) Conservation and promotion of community cultural heritage 4) A sustainable system management of natural resources and the environment and 5) Community based tourism services. This result shows the importance of entrepreneurial tourism for Community Based Tourism. It is essential reading for both tourism and entrepreneurship

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