scholarly journals Possibilities of Turning Passive Rural Areas into Tourist Attractions Through Attained Service Quality

2020 ◽  
Vol 12 (2) ◽  
pp. 179-192 ◽  
Author(s):  
Tamara Gajić ◽  
Marko D. Petrović ◽  
Milan M. Radovanović ◽  
Tatiana N. Tretiakova ◽  
Julia A. Syromiatnikova

AbstractThis paper gives an overview of the quality of tourism service in rural areas of the South Bačka District, one of the most economically developed parts of Serbia. The main objective of the research is to determine the correlation between the expected and perceived values of the quality of service by collecting and processing data. The modified SERVQUAL questionnaire was applied in the study, and all obtained data were analyzed in the SPSS software 23.00. As a result of the survey, it was found that tourists had significantly higher expectations than perceived service. The results obtained can serve for broader thematic research and contribute to the definition of appropriate corrective actions to improve the quality of tourism services in the selected rural area. Moreover, these are the key propositions to start an initiative for the improvement of tourism services in any undeveloped rural setting with a tourism offer. The results provide tourism organizers and local authorities with important visitors’ perpceptions pertaining to the quality of rural tourism service.

2021 ◽  
Vol 2 (1) ◽  
pp. 15
Author(s):  
Hendra Suwardana ◽  
Miftachul Munir ◽  
Muhammad Yusuf

Pantai Kelapa forest tourism is one of the marine tourism objects in Tuban Regency which is quite well known  outside  the  region.  Pantai  Kelapa  has  several  rides  that  are  not  in ferior  when  compared  to  other beaches on the coast of Tuban. The purpose of this study was to determine the characteristics  of  tourists,  facilities,  services,  objects,  accessibility,  the  development  of  tourist  attractions  in  Pantai  Kelapa based on tourist  responses. The method used is descriptive qualitative, namely research that  describes,  summarizes  various  problems,  then  draws  to  the  surface  as  a  feature  or  description  of  certain   conditions,   situations   or   variables.   Data   collection   techniques   include   dat a   primary  (observation,  interview,  documentation)  and  secondary  data  (study  literature).techniques  analysis  covering  data  reduction  (data  reduction),  display  data  presentation),  (data  conclusion  drawing  (inference).  The  results  showed  that  the  tourists  're sponses  to  the  satisfaction  of  Pantai  Kelapa  tourism services, the satisfaction of Pantai Kelapa tourism services, were good. It was seen from the  respondents' answers strongly agree with 51% and 54% agree on the variables questionnaire given.  So from the  responses given by respondents, it can be concluded that the quality of service to tourists  is good. By doing this research, it is hoped that it can provide recommendations for the development  of rides according to the needs of tourists to increase tourist attractiveness and maintain naturalness  in  the  Pantai  Kelapa  tourism  area  so  that  tourist  satisfaction  with  services  in  Pantai  Kelapa  tourism  increases.  


2020 ◽  
Vol 8 (1) ◽  
pp. 46
Author(s):  
Bhatari Lolita Pratiwi

This research project is being studied at kutai kartanegara district by tourist attraction kumala island. The purpose of writing this essay is to identify and describe the management of tourism services in kumala district kutai kartandistrict and also to identify the obstacles -- obstacles which the tourism service deals with in kumala island tourist management in kab. Kutai Kartanegara. The focus of the study in this study is of attraction, ability, facilities and obstacles faced by the tourism service in the management of kumala island tourist attractions at kab. Kutai Kartanegara.The kind of research used is qualitative descriptive. Data collection techniques are done in literature and field research consisting of observations, interviews, and documentaries, whereas the informants who were taken purposive sampling and accidental sampling.Studies show that the tourism service has achieved management according to its duties and functions in managing the tourist attractions of island kumala, this is indicated by implementation of the 3 (3) indicators taken from its service one area of the tourism service that they are partly accomplishing, But they have constraints that are, in fact, the lack of budget that's keeping them in the sense that their management is somehow hampered and not maximum.


Author(s):  
Olena DIACHYNSKA

The article deals with the dynamics of the number of tourists in Vinnytsia region. After analyzing the statistics of the State Statistics Service of Ukraine and the Main Department of Statistics in Vinnytsia Region for 2004-2017, it has been shown that the number of Vinnytsia residents who traveled abroad in 2017 compared to 2004 increased by 14.6 times, and the number of domestic tourists decreased three times. The main reasons for the decline of domestic tourists are the financial crisis of 2007-2009, the Revolution of the Maidan in 2013-2014, terrorist acts and political and economic instability in Ukraine, aswell as the sharp increase in utilities bills in Ukraine. It is shown that the correlation between the number of tourists in Vinnytsia region, moving abroad (variable ) and income of the family (variabl ). For the data for 2004-2017, it can be described by a nonlinear model: For such a non-linear correlation, the correlation coefficient , means that when increasing family income by 1% compared with 2017, the number of tourists traveling abroad would increase by about 0, 735%. Green tourism is one of the factors of improvement of tourism industry in the region, rise of economic and social level of living in rural areas, in particular, creating new jobs, increasing incomes, preserving and enriching the cultural heritage, and advance in the infrastructure of the village. By the integral indicator of the development of rural green tourism that changes within the limits , ranking and grouping of the regions of Ukraine has been carried out according to three levels of development: high level ( , type of region's leaders), average level ( , region type average) and low level ( , type of region outsiders). According to the integral indicator of green tourism development in Vinnytsia region , it is classified as an average. Proposals for improvement of indicators of green tourism development in our region: 1) development of partnership relations between local self-government bodies, non-governmental organizations and agricultural enterprises; 2) formation of potential and stimulation of actual demand for rural tourism services; 3) development of innovative projects in the field of rural tourism development. Today, about 30 rural homesteads provide green tourism services. Of these, 2 farms have the third (the highest) category of the categorization system of the village bed base "Ukrainian hospitality estate" and 7 estates have a basic category. Four of the farmsteads of the Yampil district include: "The Magic Corner", "The Manor at Svetlana", "The Art Ladder", "The Ruffle" and one of the manor houses of Mohyliv-Podilsky: "The Comfort," are among the 100 best farmsteads of green tourism in Ukraine. A cozy rest in the picturesque Busha can be combined with the acquaintance wiht the two historical and cultural reserves "Historical Busha" and the geological "Haydamak Yar", were the history of Trypillian culture is presented. There workshops on oil painting, pysanka painting and manufacturing of motanka-dolls are offered. In order to improve the development of green tourism in Vinnitsa region it is necessary: - to use the experience of European countries in organizing green tourism; - to conduct scientific research on development of green tourism; - to develop innovative projects in the field of green tourism development; - to stimulate demand for green tourism services; - to develop partnership relations between owners of homesteads and authorities; - to improve the quality of services; - to improve transport links and the quality of roads.


Author(s):  
Marilene Santos ◽  
Andréa Rosana Fetzner

PROCAMPO: FIELD EDUCATION POLICY             Abstract: The article integrates researches that focus on the analysis of the Field Education policy as an alternative to improve the quality of education and contribute to the development of rural areas, it also discusses the Field Education as public policy and its implementation through specific programs. The empirical material analyzed is the Programme of Support to Field Higher Education Degree ‘Procampo/Pronacampo’. The analysis focuses in reflecting on the history and definition of concepts in the discussion of Field Education by social movements forefront State bodies represented by the Ministry of Education. In addition, it also discusses Procampo as a significant action of implementation and expansion of Field Education as part of teacher training. The conclusions highlight advances in this implementation; it considers Procampo as an innovation in teacher training, however, to ensure the public policy challenges ahead and a long way by conflicts and clashes of intermingled divergent interests.Key words: Field Education - Public Policy - Procampo


2021 ◽  
Author(s):  
Ha Nam Khanh Giao ◽  
Bui Nhat Vuong ◽  
Nguyen Ngoc Duy Phuong ◽  
Ngo Tan Dat

The objective of the present study is to explore the factors affecting domestic tourists’ satisfaction with the quality ofecotourism services. Survey data collected from 457 visitors visiting Mekong Delta, Vietnam were analyzed to provide evidence.Results from multiple regression analysis using SPSS software have determined that Food and beverage Shopping & entertainment services, Perceived price, Nature destination landscape, Security and Safety, Transportation had positive associations with domestic travelers’ satisfaction. Besides, this research also showed that female tourists tend to be more satisfied than male tourists. The main findings of this study provide practical implications for travel agencies and tourism managers. It implies that they should improve these factors in order to maintain and enhance domestic tourist satisfaction with the quality of ecotourism services in Mekong Delta, Vietnam.


2006 ◽  
Vol 2 (2) ◽  
Author(s):  
Siti Amanah ◽  
Hamidah Nayati Utami

Fishermen living around the Lovina Beach Tourism Area had other productive activities besides catching fishes. The fishermen living in coastal villages of Lovina offered services such as guides for tourists who were interested in diving, snorkeling, and watching dolphin’s attraction in their habitat. The objectives of this research were to portray the fishermen’s behavior in managing the tourism services and to determine the variables correlated to the fishermen behavior and the tourist satisfaction. The research showed that the fishermen’s competencies in managing the tourism related activities need improvement, especially in the management of coastal resources and services. Furthermore, all of the fishermen’ variables, whether internal or external, were positively and significantly correlated with their coastal tourism management behavior and the tourists satisfaction. It was recommended that along with the purposes of promoting tourism and the fishermen quality of life, learning programs that were developed based upon the fishermen’s problems and needs were required. The programs could include hospitality training, eco-tourism, and tourism management. Additionally, coordination amongst the fishermen groups, local government, non government organization, and private sector involved in these activities was needed to improve the performance of the tourism service.


2012 ◽  
Vol 1 (4) ◽  
pp. 1-9 ◽  
Author(s):  
Felix Arion ◽  
Iulia Muresan

This paper presents the design of an instrument for estimating the quality of tourism services in rural areas. For the purpose of this research the tourism services providers and tourist from Tarnava Mare Area were investigated. Both of the groups were asked to estimate the quality of the accommodation facilities and the quality of the tourist destination from their own point of view. The research method involved the use of two instruments: SERVQUAL and QUALITEST. The results of this research consist in two questionnaires, one address to the guesthouse owners, while the other is addressed to the visitors of the rural area.


Author(s):  
Nguyen Thi Mai Huong ◽  
Bui Thi Quyen

Determining the degree of influence of factors on tourism service quality is a useful tool for managers in strategic planning, planning tourism development. This study uses a questionnaire designed from the results of previous studies, surveying 117 customers who have stayed at Flamingo Dai Lai Resort to find out factors that affect the satisfaction of customers to the quality of tourism services of this resort. Regression analysis results show that there are 3 factors affecting the satisfaction of customers who have used the service here: Weather, climate, environment (Ecological environment); Staff behavior; Quality of infrastructure. The remaining factors are not enough to conclude a linear relationship with the satisfaction of customers who have come to this resort.


2021 ◽  
Vol 36 (2spl) ◽  
pp. 663-671
Author(s):  
Ha Nam Khanh GIAO ◽  
◽  
Bui Nhat VUONG ◽  
Nguyen Ngoc Duy PHUONG ◽  
Ngo Tan DAT ◽  
...  

The objective of the present study is to explore the factors affecting domestic tourists’ satisfaction with the quality of ecotourism services. Survey data collected from 457 visitors visiting Mekong Delta, Vietnam were analyzed to provide evidence. Results from multiple regression analysis using SPSS software have determined that Food and beverage Shopping & entertainment services, Perceived price, Nature destination landscape, Security and Safety, Transportation had positive associations with domestic travelers’ satisfaction. Besides, this research also showed that female tourists tend to be more satisfied than male tourists. The main findings of this study provide practical implications for travel agencies and tourism managers. It implies that they should improve these factors in order to maintain and enhance domestic tourist satisfaction with the quality of ecotourism services in Mekong Delta, Vietnam.


2013 ◽  
Vol 10 (2) ◽  
pp. 32-39
Author(s):  
Vukan P. Vujović

Abstract The difficulties of delivering a consistently satisfactory quality of tourism services emerge as a result of the discrepancies between the productive structures and corresponding dimensional features of delivering values during their cycle of consumption. Organizational enterprise system is the primary responsible for the above mentioned phenomenon, and it consists of production (working) units and departments in charge of quality management as well as control and monitoring of the production processes, that is, the flow of delivery. This paper discusses the current models of structural complexity, dimensional observations of quality as well as the phases of user participation throughout the life cycle of tourism services. The possibility of identifying several typical levels in the complex tourism product provides the groundwork for a more meaningful comparison between “projected and actual quality”, as well as achieving greater organizational performances in the domain of market-delivered value of the resulting service. The main objective of this paper is to provide a theoretical basis for the implementation of deeper organizational and functional analysis models and continuous monitoring of the achieved quality. The effects of such systematic approach would be manifested to the ultimate degree of fulfillment of expectations and the overall customer or user satisfaction with tourism service.


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