scholarly journals Analisis Pengaruh Kepuasan Kerja Dan Gaya Kepemimpinan Terhadap Kualitas Pelayanan Publik Di Rumah Sakit Umum Daerah (Rsud) Kefamenanu Dengan Motivasi Kerja Sebagai Variabel Intervening

2021 ◽  
Vol 6 (1) ◽  
pp. 93-112
Author(s):  
Anita Lassa ◽  
Agustinus Longa Tiza
Keyword(s):  
Job Satisfaction ◽  
Service Quality ◽  
Leadership Style ◽  
Structural Equation ◽  
Research Method ◽  
Public Services ◽  
Work Motivation ◽  
Zero Point ◽  
P Value

S Service quality relates to conditions related to services, people, processes and the environment where the quality is determined when the delivery of public services takes place. There are many factors that can af ect the quality of public services including leadership, supervision, performance, job satisfaction and employee motivation. However, it is not known exactly what factors consistently af ect the improvement of the quality of public services. This study aims to analyze the ef ect of leadership style and job satisfaction on work motivation and service quality and to analyze the ef ect of work motivation on service quality at Kefamenanu regional public hospital. The research method used is a survey research method. The research data were analyzed quantitatively through the multivariate structural equation model (SEM) technique using the IBM SPSS AMOS program. Hypothesis testing proves that job satisfaction has an ef ect on job satisfaction because the probability (P) value is zero point zero zero seven which is smaller than zero point zero fifty; leadership style has no ef ect on work motivation because the probability (P) value is zero point one hundred and sixty six which is greater than zero point zero fifty; job satisfaction has an ef ect on service quality because the probability (P) value is zero point zero ten which is smaller than zero point zero fifty; leadership style has no ef ect on the quality of public services because the probability (P) value is zero point zero eighty one which is greater than zero point fifty; and work motivation af ects the quality of public services where the probability value (P) is zero point zero zero three which is smaller than zero point zero fifty.

scholarly journals PENGARUH GAYA KEPEMIMPINAN SITUASIONAL DAN MOTIVASI KERJA TERHADAP KINERJA GURU DENGAN KEPUASAN KERJA SEBAGAI VARIABEL MODERASI

2020 ◽  
Vol 14 (2) ◽  
pp. 105-112
Author(s):  
Yuniz Majidah ◽  
Ike Kusdyah Rachmawati ◽  
Tin Agustina Karnawati
Keyword(s):  
Job Satisfaction ◽  
Primary School ◽  
Leadership Style ◽  
Primary Schools ◽  
Work Motivation ◽  
Situational Leadership ◽  
Job Motivation ◽  
The Will ◽  
Education Personnel

The principal should have caring to improving the quality of education. Such caring should be demonstrated with the will and ability to develop themselves optimally, so the teachers and education personnel can improve their performance. The teacher's performance is influenced by several factors are situational leadership style, work motivation and job satisfaction.The purpose of this research is to know and analyse the influence of situational leadership style, job motivation, and job satisfaction on the teacher's performance, the influence of situasional leadership style and job motivation to the performance of teachers moderated in job satisfaction. The population of this research is the teachers of accredited pre-primary school in Singaraja Cit Bali. The data collection techniques in this research are the observation and distribution of questionnaires. This research uses data analysis methods using SmartPLS software. The results showed that the situational leadership style, job motivation, and job satisfaction affects the teacher’s performance of the accredited pre-primary schools in Singaraja City Bali, and the situational leadership style, and job motivation have no effect the teacher’s performance who are moderated job satisfaction at the pre-primary school accredited in Singaraja City Bali.

scholarly journals STRUCTURAL EQUATION MODELING BASED EMPIRICAL ANALYSIS: DIRECT AND INDIRECT EFFECTS OF JOB SATISFACTION ON JOB PERFORMANCE IN JORDANIAN FIVE-STAR HOTELS

2020 ◽  
Vol 5 (18) ◽  
pp. 133-151
Author(s):  
Bandar Ersan Alown ◽  
Mahadzirah Mohamad ◽  
Fazida Karim
Keyword(s):  
Job Satisfaction ◽  
Job Performance ◽  
Leadership Style ◽  
Structural Equation ◽  
Work Life ◽  
Quality Of Work Life ◽  
Equation Modeling ◽  
Quality Of Work ◽  
Moderating Role

In order to improve and maintain competitiveness in the hotel sector, the key elements of success must be available, which is headed by an efficient employee, so it is essential that the employees' performance be at its best. This study examined the effect of job satisfaction (JS) on job performance (JP), organisational structure (OS) and leadership style (LS) on (JS), and Quality of work-life (QWL) on (JP) among five-star hotels employees in Jordan. The study also examined the moderating role of quality of work-life on the variable’s relationships. A questionnaire was used as the main instrument for data collection from 430 employees of five-star hotels. Data analysis was conducted with the help of Structural Equation Modelling (SEM) to determine the level of relationships among (JS), (OS), (LS), (JP), and (QWL). According to the obtained findings, there is a positive relationship between JS and QL on JP, and QWL has a partial moderating role in the relationship between JS and JP. The study findings motivate future studies to carry out studies of the same caliber in other sectors of Jordan, and also in other contexts based on different perspectives.

scholarly journals Faktor-Faktor Mutu Pelayanan Kebidanan yang Mempengaruhi Tingkat Kepuasan Pasien di Poli Kebidanan RSUD Wonosari

2017 ◽  
Vol 11 (2) ◽  
pp. 35-42
Author(s):  
Franata Suriana Esthi ◽  
Eko Mindarsih ◽  
Murni Murni
Keyword(s):  
Service Quality ◽  
Research Method ◽  
Public Hospital ◽  
Direct Proof ◽  
Sampling Technique ◽  
P Value ◽  
Gamma Test ◽  
Cross Sectional ◽  
Quality Of Health Services

Hospitals play a role in improving the quality of health services. It was important to accurately measure patients' level of satisfaction.The previous study showed the score of 74.67%. It was lower than the level of customer satisfaction in Wonosari Regional PublicHospital (75.34%), 62.5% of the patients were satisfied of tangibles, 75% were satisfied on reliability, and 62.5% were satisfied inempathy. Research objective to investigate factors of midwifery service quality in Wonosari Regional Public Hospital MidwiferyClinic. This research method used analytical survey with cross sectional approach. 82 people were taken as samples by usingpurposive sampling technique. The data analysis employed Gamma testing. The result was factors of service quality in WonosariRegional Public Hospital Midwifery Clinicwere categorized as good. The percentages are: direct proof 54.9%, reliability 56.1%,empathy 57.3%, responsiveness 54.9%, guarantee 52.4%. The patient satisfaction level was 61.0%. The Gamma test resultshowed that the p-value of direct proof, reliability, empathy, responsiveness, and guarantee is 0.000 < 0.05. In addition, the value of rgamma of direct proof and responsiveness = 0.979, reliability = 0.993, empathy = 0.985 and guarantee = 0.988.

scholarly journals Quality of Work Life and Job Satisfaction of Nurses in Amelia Hospital Pare

2016 ◽  
Vol 3 (1) ◽  
pp. 001-007
Author(s):  
Nian Afrian Nuari
Keyword(s):  
Job Satisfaction ◽  
Research Method ◽  
Work Life ◽  
Quality Of Work Life ◽  
P Value ◽  
Average Correlation ◽  
Quality Of Work ◽  
Optimal Health ◽  
Correlation Level

Job satisfaction is a feeling of love or satisfied of the work that is experienced by the individual.This has an impact on the sustainability of the health services and hospital operation. Therefore,the management of the hospital is supposed to power our quality of work life (QWL) in order to avoid adecrease in job satisfaction which will has impact on the performance and results. The purpose of thisresearch was to identify the correlation of quality of work life with job satisfaction of nurses in AmeliaHospital Pare. The research method was correlational study with purposive sampling and sample of 30respondents. The intruments used questionnaires then analyzed by spearman rho test. Based on theresults, the majority (60%) 18 respondents had a quality of work life and job satisfaction in category ofvery good, almost half (30%) 9 respondents had a quality of work life and job satisfaction in categoryof good and a small number (10%) 3 respondents had a quality of work life in category quite good. Theresults of the research obtained p value = 0,007, á = 0,05, and cc = 0,479, H1 was accepted. This meansthat there was a correlation between quality of work life with job satisfaction of nurses in AmeliaHospital Pare with average correlation level. It was expected to achieve optimal health and performanceor satisfactory work in the hospital. It was also expected to apply and pay attention to quality ofwork life to increase job satisfaction of nurses, so the purpose of the nurses and the hospital will beachieved.

scholarly journals ANALISIS KUALITAS PELAYANAN PUBLIK DENGAN METODE SERVQUAL (SERVICE QUALITY) (Studi Kasus pada Kantor Kelurahan Tembong Kota Serang)

2019 ◽  
Vol 5 (2) ◽  
Author(s):  
Aria Cendana Kusuma ◽  
Suflani Suflani
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Quantitative Data ◽  
Research Method ◽  
Public Services ◽  
Support Service ◽  
Service Activities ◽  
Professional Employees

AbstrakTujuan penelitian ini untuk mengetahui bagaimana Metode Service Quality bisa digunakan untuk menganalisis dan memberikan solusi terhadap permasalahan Kualitas Pelayanan Publik di Kantor Kelurahan Tembong. Metode penelitian yang digunakan adalah metode penelitian Kualitatif dan ditunjang oleh data-data kuantitatif, digunakan juga metode SERVQUAL yang terdiri dari 5 dimensi untuk menganalisis kualitas pelayanan publik di kantor Kelurahan Tembong. Hasil penelitian berdasarkan indikator dalam analisis pelayanan publik di Kantor Kelurahan Tembong, dimensi yang belum berjalan dengan baik yaitu (1) Tangible, kurangnya fasilitas kantor untuk menunjang kegiatan pelayanan (2) Reliability, kurangnya pegawai profesional yang dapat diandalkan (3) Assurance, lambatnya pelayanan yang diberikan (4) Emphaty, aparatur kelurahan yang kurang ramah dan sopan.Kata kunci: Tangible, Reliability, Assurance, dan Emphaty.AbstractThe purpose of this study was to find out how the Service Quality Method can be used to analyze and provide solutions to problems of Public Service Quality at the Tembong Village Office. The research method used is qualitative and supported by quantitative data, also used the SERVQUAL method, which consists of 5 dimensions to analyze the quality of public services in the Tembong District Administrate Office. The results of the study were the data based on indicators in the analysis of public services at the Tembong District Administrate Office. The dimensions that had not gone well, namely (1) Tangible, lack of office facilities to support service activities (2) Reliability, lack of reliable, professional employees (3) Assurance, slow service has given (4) Empathy, a village official who was not friendly and polite.Keywords: Tangible, Reliability, Assurance, and Empathy.

scholarly journals THE ROLE OF WORK MOTIVATION TO IMPROVE QUALITY OF GOVERNMENT SERVICES

2020 ◽  
pp. 28-37
Author(s):  
Ahmad Afan Zaini ◽  
Anwar Sanusi ◽  
Harsono Harsono
Keyword(s):  
Transformational Leadership ◽  
Service Quality ◽  
Work Environment ◽  
Structural Equation ◽  
Work Motivation ◽  
Equation Modeling ◽  
Regional Government ◽  
Measurement Instruments ◽  
Leadership Competence

Quality of service is the superiority of services provided by a person or service provider to meet the needs and expectations of service users. Service quality indicators used to measure it are Manifestation, reliability, responsiveness, assurance, and empathy. This research uses a quantitative design approach to answer the problem formulation and proof of the research hypothesis. The study aims to analyze the influence of exogenous variables, namely transformational leadership, competence, and work environment on endogenous variables, namely service quality through intervening variables, namely work motivation. The conceptual framework of the research underlies the submission of the research hypotheses. Measurement instruments are given to the sample to obtain research variable data. Research data were analyzed using Structural Equation Modeling (SEM) to test hypotheses. This study uses a correlational research survey design. This study's population is the apparatus (employees) in the Regional Government of Tuban Regency as many as 155. The results of this study are as follows: Transformational Leadership, Competence, and Work Environment have a significant effect on the Work Motivation of the Tuban Regency Regional Government Apparatus. Transformational Leadership, Competence, and Work Environment have a significant effect on the Service Quality of the Tuban District Government Apparatus Services. Work Motivation has a significant effect on the Service Quality of the Tuban Regency Regional Government Apparatus. Transformational Leadership, Competence, and Work Environment have a significant effect on the Service Quality of the Tuban Regency Government Apparatus through Work Motivation.

scholarly journals Effect of Job Security and Governance on Teacher’s Job Satisfactions of Higher Educational Institutions in Southern Punjab

2019 ◽  
Vol 11 (1) ◽  
pp. 40-50
Author(s):  
Amir Saif ◽  
Muhammad Adnan
Keyword(s):  
Job Satisfaction ◽  
Leadership Style ◽  
Structural Equation ◽  
Research Method ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Job Security ◽  
Equation Modeling ◽  
Security Governance ◽  
Quantitative Research Method

Educational institutes in Pakistan have become progressively successful. In the last few decadesPakistan is facing tremendous challenges particularly in education and due to insufficient and ineffectivepublic education system. However, there is need to plan and strategize upcoming challenges bases oneducation machinery workforce placement, capability and capacity. This study is aiming to examine therelationship between, job security, governance, and teacher’s job satisfaction. In addition this study is alsoinvestigating the moderating effect of leadership style between job security and governance. This study hasused SMART-PLS structural equation modeling to analyze the data using quantitative research method. Thisstudy has used quantitative research method using stratified sampling technique. This study had used 266completed and usable questionnaires collected from teacher of the institutions in Sothern Punjab- Pakistan.The findings have indicated a significant relationship between job security, governance and job satisfaction ateducational institution level. In addition it was also reveals that leadership style has no significant influencebetween job security, governance and teacher’s job satisfaction. The influence of these factors calls for thefurther research. There is also need to carry out a similar but comparative study in rural settings.

scholarly journals An Examination of the Mediating Role of Employees' Job Satisfaction on the Relations between the Work Motivation, Leadership Style, Competence and Employees' Performance

2017 ◽  
Vol 7 (2) ◽  
pp. 232
Author(s):  
Lusman Mansyur ◽  
Jeni Kamase ◽  
Syahrir Mallongi ◽  
Lukman Chalid
Keyword(s):  
Job Satisfaction ◽  
Leadership Style ◽  
Structural Equation ◽  
Work Motivation ◽  
Employee Performance ◽  
Equation Model ◽  
Direct Influence ◽  
Regional Office ◽  
Insignificant Effect ◽  
Performance Analyze

<div><p><em>The purpose of this study was to analyze the direct influence of work motivation, leadership style and competence on job satisfaction, and the same direct influence on employee performance, analyze the direct effect of job satisfaction on the performance and analyze the influence not directly work motivation, leadership style and competence through job satisfaction on employee performance. This study has performed on the Regional office of Kopertis IX Sulawesi using 125 employees as a sample. The Data from the questionnaires were analyzed using Structural Equation Model using AMOS assistance 18. The study found that work motivation is a negative and significant effect on job satisfaction. Application of motivation in the form of existence, connectivity and growth is still low, but the motivation needed to improve employee satisfaction. Competence is a positive and insignificant effect on employee performance. Employee competence is still not oriented towards the innovation and technology in influencing employee performance improvement. Competence is a positive and insignificant effect through job satisfaction on employee performance. Competence practice adapted to the needs of work at the moment, these conditions have an impact on the low level of job satisfaction perceived by employees so that the cause of employee performance</em></p></div>

scholarly journals The Influence of the Covid-19 Crisis Transformative Leadership Style on Job Satisfaction Implications on Company Performance

2021 ◽  
Vol 2 (1) ◽  
pp. 17-36
Author(s):  
Vera Wulandari ◽  
Lesi Hertati ◽  
Rina Antasari ◽  
Nazarudin Nazarudin
Keyword(s):  
Job Satisfaction ◽  
Leadership Style ◽  
Structural Equation ◽  
Work Values ◽  
Work Motivation ◽  
Basic Needs ◽  
Crisis Leadership ◽  
Equation Modeling ◽  
Analysis Tool ◽  
Company Performance

Leadership is a leader's way of influencing subordinates with certain characteristics so that they can achieve the desired goals. One of the factors for the success of a leader depends on the leadership techniques used in creating situations that cause the people they lead to arise awareness to carry out what they want. In other words, whether a leader is effective or not depends on how his ability to manage and apply his leadership pattern under the situation and conditions of the organization. Feelings related to job satisfaction and dissatisfaction tend to reflect the worker's assessment of current and past work experiences rather than expectations for the future. So it can be concluded that there are two important elements of job satisfaction, namely job values ​​and basic needs. Work values ​​are the goals to be achieved in doing work tasks. What is wanted to be achieved are work values ​​that are considered important by individuals. It goes on to say that work values ​​must match or help fulfill basic needs. Thus it can be concluded that job satisfaction is the result of labor which is related to work motivation with the degree of importance of job aspects for individuals. An individual will feel satisfied or dissatisfied with his work, which depends on how he perceives a match or contradiction between his desires and the results he gets. This research method is the method of exploration and verification, the analysis tool is structural equation modeling (SEM, PLS). The results showed that the influence of the Covid-19 crisis leadership style on job satisfaction has implications for company performance.

scholarly journals An examination of the mediating role of employees' job satisfaction on the relations between the work motivation, leadership style, competence and employees' performance

2017 ◽  
Author(s):  
Lusman Mansyur ◽  
Jeni Kamase ◽  
Syahrir Mallongi ◽  
Lukman Chalid
Keyword(s):  
Job Satisfaction ◽  
Leadership Style ◽  
Structural Equation ◽  
Work Motivation ◽  
Employee Performance ◽  
Equation Model ◽  
Direct Influence ◽  
Regional Office ◽  
Insignificant Effect ◽  
Performance Analyze

The purpose of this study was to analyze the direct influence of work motivation, leadership style and competence on job satisfaction, and the same direct influence on employee performance, analyze the direct effect of job satisfaction on the performance and analyze the influence not directly work motivation, leadership style and competence through job satisfaction on employee performance. This study has performed on the Regional office of Kopertis IX Sulawesi using 125 employees as a sample. The Data from the questionnaires were analyzed using Structural Equation Model using AMOS assistance 18. The study found that work motivation is a negative and significant effect on job satisfaction. Application of motivation in the form of existence, connectivity and growth is still low, but the motivation needed to improve employee satisfaction. Competence is a positive and insignificant effect on employee performance. Employee competence is still not oriented towards the innovation and technology in influencing employee performance improvement. Competence is a positive and insignificant effect through job satisfaction on employee performance. Competence practice adapted to the needs of work at the moment, these conditions have an impact on the low level of job satisfaction perceived by employees so that the cause of employee performance

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