Analisis Sentimen pada Opini Pengguna Maskapai Penerbangan Menggunakan Hybrid Cuckoo Search

Tingginya minat penggunaan pesawat terbang dipengaruhi oleh tingginya tingkat mobilitas masyarakat yang menuntut perpindahan kota dalam waktu yang singkat. Meski demikian, tidak semua maskapai penerbangan mampu memberikan layanan yang memuaskan bagi konsumennya. Kualitas layanan yang diberikan oleh suatu maskapai, baik dari segi keselamatan, keamanan, maupun kenyamanan, umumnya dapat diketahui melalui opini penumpang lainnya. Banyaknya opini negatif yang didapat oleh maskapai mengindikasikan buruknya kualitas layanannya, begitu pula sebaliknya. Akan tetapi, jumlah opini yang semakin hari semakin meningkat menyebabkan sulitnya konsumen dalam menilai kualitas maskapai secara cepat. Oleh karena itu, analisis sentimen dibutuhkan guna mempercepat konsumen dalam menilai kualitas layanan maskapai. Hybrid Cuckoo Search (HCS) merupakan salah satu metode yang dapat digunakan untuk melakukan analisis tersebut. Metode ini mampu mengelompokkan informasi secara cepat. Penelitian ini bertujuan untuk mengimplementasikan HCS dalam melakukan analisis sentimen pada data opini penumpang maskapai penerbangan. Hasil uji coba menunjukkan bahwa nilai rata-rata akurasi, precision, dan recall dari data opini 7 maskapai dengan 1.000 iterasi masing-masing sebesar 69,24%; 70,88%; dan 77,57%. AbstractThe high demands of airplanes usage are influenced by the increasing levels of people's mobility who want to trip from one city to another in a short time. However, not all airlines company could provide satisfactory services for the consumers. The quality of services provided by an airline, in terms of safety, security, and convenience, is usually known through passenger opinions. The number of negative opinions gained by airlines indicates its poor quality of service and vice versa. However, the increasing number of opinion increases the difficulty of the consumer in assessing the quality of the airline quickly. Therefore, sentiment analysis is needed to accelerate the consumer in assessing the quality of airline services. Hybrid Cuckoo Search (HCS) is a method which can be used in conducting such analysis. This method is able to group information quickly. This study aims to implement HCS in conducting sentiment analysis on airline passenger opinion data. The results show that the averaged accuracy, precision, and recall from opinion dataset of 7 airlines company at 1,000 iteration are 69.24%, 70.88%, and 77.57% respectively.

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PENGARUH KUALITAS INFORMASI DAN KUALITAS LAYANAN TERHADAP SIKAP DALAM PENGGUNAAN SISTEM APLIKASI DENGAN KEMUDAHAN PENGGUNAAN SEBAGAI VARIABEL INTERVENING PADA JASA TRANSPORTASI ONLINE (GOJEK) DI YOGYAKARTA

Kajian Bisnis STIE Widya Wiwaha ◽

10.32477/jkb.v27i2.345 ◽

2019 ◽

Vol 27 (2) ◽

pp. 119-133

Author(s):

Putri Aprilia Isnaini ◽

Ida Bagus Nyoman Udayana

Keyword(s):

Social Media ◽

Quality Of Service ◽

Information Quality ◽

Sampling Technique ◽

Ease Of Use ◽

Quality Of Services ◽

Quality Of Information ◽

Transportation Services ◽

Application Systems

This writing is done to determine the effect of information quality and service quality on attitudes in the use of application systems with the ease of use of the system as an intervining variable in online transportation services (gojek) in Yogyakarta. The sample in this study is customers who use online motorcycle transportation services in Yogyakarta. The sampling technique uses accidental sampling technique. Data collection is done by distributing online questionnaires through the Goegle form and distributed with social media such as WhatsApp and Instagram on a 1-4 scale to measure 4 indicators. The results of this study show 1) the quality of information affects the ease of use, 2) the quality of service affects the ease of use, 3) the quality of information influences attitudes in use, 4) the quality of services does not affect attitudes in use, and 5) ease of use attitude in use.

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THE IMPLEMENTATION OF ISO 9001:2015 TO IMPROVE QUALITY OF SERVICE AT PUSAT KESIHATAN UNIVERSITI (PKU), UNIVERSITI UTARA MALAYSIA(UUM)

Journal of Technology and Operations Management ◽

10.32890/jtom2018.13.2.7 ◽

2018 ◽

Vol 13 (Number 2) ◽

pp. 67-77

Author(s):

Anis Syamimi Abd Rahim ◽

Mohd Norhasni Mohd Asaad

Keyword(s):

Quality Of Service ◽

Customer Satisfaction ◽

Descriptive Statistics ◽

Iso 9001 ◽

Quality Of Services ◽

Research Questions ◽

Spss Software ◽

The Relationship ◽

Universiti Utara Malaysia

The purpose of this study is to review the implementation of ISO 9001:2015 in order to improve the quality of services at Pusat Kesihatan Universiti (PKU), Universiti Utara Malaysia. The respondents of this study were customers at the PKU, UUM. The questionnaire was distributed to 50 respondents. The data were analyzed using SPSS software version 24. The data were tested using descriptive statistics, and correlation analysis to answer the research questions and to achieve the objectives. The findings show that customers agree that implementation of ISO 9001:2015 give service at PKU, UUM is good and satisfied. Through the correlation test, the results showed that the relationship between the implementation of ISO 9001:2015 has a positive and significant impact on customer satisfaction and the effect of implementing ISO 9001:2015 has a positive and significant impact in improving quality of service at PKU, UUM.Through mean and standard deviation tests, results show that tangible dimensions are the main dimensions of customer satisfaction while dimensions with low values are dimensions of responsiveness.Therefore, all aspects of service in PKU, UUM will be strengthened and all aspects of the weaknesses could be addressed to improve the service in order to maintain good quality services.

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Allocation and Use of Financial Resources in Health Care in Kyrgyzstan

International Conference on Eurasian Economies 2017 ◽

10.36880/c08.01830 ◽

2017 ◽

Author(s):

Damira Japarova

Keyword(s):

Current Method ◽

Poor Quality ◽

Financial Resources ◽

Quality Of Services ◽

Healthcare Organizations ◽

State Hospitals ◽

Hospitalization Rates ◽

Single Payer ◽

Distribution Of Resources

TThe distribution of the limited financial resources in the state hospitals in Kyrgyzstan is uneven. The problems associated with the current method of distribution of resources: the poor quality of services at the level of polyclinics and high hospitalization rates that require an evaluation of the budget allocation of healthcare organizations operating in the Single Payer system. In order to improve the efficiency of resource use it is suggested to review the principles of allocation of resources to the primary level of patient care.

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Quality of Services Publishing Record of Fisheries (BPKP) in The Marine and Fisheries Office South Sumatera Province

Open Access Indonesia Journal of Social Sciences ◽

10.37275/oaijss.v1i2.8 ◽

2018 ◽

Vol 1 (2) ◽

pp. 25-32

Author(s):

Galamda Israk ◽

Slamet Widodo ◽

Andy Alfatih

Keyword(s):

Quality Of Service ◽

Data Collection ◽

Service Quality ◽

Participant Observation ◽

Secondary Data ◽

Likert Scale ◽

Quality Of Services ◽

Fishing Vessels ◽

Scale Assessment

ABSTRACT This study aims to determine the quality of service issuance of Proof of Registration of Fishing Vessels (BPKP) in the Department of Maritime Affairs and Fisheries of South Sumatra Province and what factors influence it. Data collection techniques used were the distribution of questionnaires to 60 respondents who were capture fisheries business actors with a Likert Scale assessment, as well as conducting unstructured interviews, non-participant observation and secondary data collection. The dimensions used are tangible, reliability, responsiveness, assurance and empathy. The value of service quality based on tangible dimensions is 4.2 or good, based on the reliability dimension is 4.1 or good, the responsiveness dimension is 4.0 or good, the guarantee dimension is 4.1 or good, and based on the empathy dimension is 4.1 or good. Of all these parameters, it was concluded that the quality of BPKP issuance services in the Department of Maritime Affairs and Fisheries of South Sumatra Province in 2016 was good with a score of 4.1. The conclusion is based on an assessment of an average of 58 respondents or 97.4% of respondents.

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Topology Control for Resource Management in Microwave Backhaul Networks

10.26686/wgtn.17060564 ◽

2021 ◽

Author(s):

◽

Alexander Deng

Keyword(s):

Quality Of Service ◽

Cost Effectiveness ◽

Topology Control ◽

Reducing Power ◽

Poor Quality ◽

Optimal Topology ◽

Core Networks ◽

Backhaul Networks ◽

New Algorithms

Microwave backhaul networks are the dominant technology used to connect together access and core networks for their flexibility and cost-effectiveness in deployment. Unfortunately, microwave backhaul networks are susceptible to interference and are statically managed leading to poor Quality of Service (QoS) in the form of high delays and loss as well as being inefficient on energy. The use of Software Defined Networking (SDN) is proposed to address these problems by dynamically managing resources to work around the interference and remove static allocations. Two new algorithms, CUT and OptiCUT were designed to compute an optimal topology, to minimise loss and delay while at the same time reducing power consumption.

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Analysis of an Effect Quality Pharmaceutical Services on the Satisfaction of Patients in Royal Prima Public Hospital Medan

International Journal of Research and Review ◽

10.52403/ijrr.20210103 ◽

2021 ◽

Vol 8 (1) ◽

pp. 20-28

Author(s):

Fanny Yaren Sitompul ◽

Sri Wahyuni Nasution ◽

Chrismis Novalinda Ginting

Keyword(s):

Quality Of Service ◽

Patient Satisfaction ◽

General Hospital ◽

Public Hospital ◽

Direct Evidence ◽

Pharmaceutical Services ◽

Quality Of Services ◽

Pharmacy Services ◽

Patient’S Satisfaction

Based on a predecessor survey conducted by researchers of 30 outpatients at the Royal Prima Medan Hospital in July 2019, it showed that out of 30 patients, 23 patients expressed dissatisfaction with the quality of service and availability of drugs at the Pharmacy Installation of the Royal Prima Medan General Hospital. Where the patient's satisfaction states that there is still a lack of direct evidence (tangibles), reliability, responsiveness, assurance (assurance), empathy, hospitals and employees of outpatients at Royal Prima Hospital, Medan. This paper described Knowing the Analysis of the Effect of Pharmacy Service Quality on Outpatient Satisfaction at the Royal Prima Medan General Hospital in 2019. There is an effect of the quality of pharmaceutical services (appearance, reliability, responsiveness, assurance, and empathy) on outpatient satisfaction at Royal Prima Medan General Hospital. 2019. It is hoped that the pharmacy installation of the Royal Prima Medan General Hospital will improve the quality of services that are more optimal to achieve maximum patient satisfaction values. If the quality of pharmacy services at Royal Prima Medan General Hospital is improved, patient satisfaction will also increase. Keywords: Quality of Pharmacy Services and Patient Satisfaction.

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Conceptual analysis of the notion of quality of services

Lietuvos matematikos rinkinys ◽

10.15388/lmr.2009.63 ◽

2009 ◽

Vol 50 ◽

Author(s):

Jérémy Besson ◽

Albertas Čaplinskas

Keyword(s):

Quality Of Service ◽

Conceptual Analysis ◽

Object Oriented ◽

Point Of View ◽

Quality Of Services ◽

Software Systems ◽

Service Oriented

In the last decade the component technologies have evolved from object-oriented to serviceoriented ones. Services are seen as utilities based on a pay-for-use model. This model requires providing and guaranteeinga certain Quality of Service (QoS). However, QoS and even a service itself can be defined and understood in many different ways. It is by far not obvious which of these approaches and in what extent they should be used when developing service-oriented software systems. This paper analyzes the notion of QoS namely from this point of view.

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Penerapan Quality Of Service (QoS) dengan Metode PCQ untuk Manajemen Bandwidth Internet pada WLAN Politeknik Negeri Madiun

RESEARCH Computer Information System & Technology Management ◽

10.25273/research.v2i1.3743 ◽

2019 ◽

Vol 2 (1) ◽

pp. 7

Author(s):

Hendrik Kusbandono ◽

Eva Mirza Syafitri

Keyword(s):

Quality Of Service ◽

Packet Loss ◽

Wireless Lan ◽

Quality Of Services ◽

Ip Address

Teknologi Wireless LAN difungsikan untuk memfasilitasi kemudahan untuk koneksi jaringan, tidak lain termasuk jaringan internet. Manajemen bandwidth merupakan mengalokasikan suatu bandwidth yang berfungsi untuk mendukung kebutuhan atau keperluan suatu jaringan internet agar memberikan jaminan kualitas layanan suatu jaringan QoS (Quality of Services). Dengan tujuan untuk mengetahui bagaimana kualitas layanan dan kinerja jaringan Wireless LAN (WLAN), serta mengoptimalkan pembagian bandwidth secara merata ke sejumlah client yang aktif. Metode penelitian ini adalah penerapan Quality of Service (QoS) yang digunakan untuk mengukur kualitas bandwidth internet yang berjalan pada Wireless LAN dengan parameter download, upload, throughput, delay, jitter, dan packet loss dan manajemen bandwidth dengan PCQ (Per Connection Queue). Hasil penelitian ini adalah pada rentang waktu 08.00 s/d 16.00 WIB quota IP Address dinamis habis, sehingga tidak dapat mengkoneksikan ke hotspot PNM-MHS. Menunjukkan rata-rata nilai sebelum dilakukan manajemen bandwidth metode PCQ pada throughput adalah 374,98 Kbps, nilai delay adalah 40,16 ms dengan kategori latensi “Sangat Bagus”, nilai jitter adalah 99,43 ms dengan kategori degradasi “Sedang”, nilai packet loss adalah 23,94 % dengan kategori degredasi “Sedang”. Sedangkan setelah melakukan manajemen bandwidth nilai throughput adalah 362,56 Kbps, nilai delay adalah 29,84 ms dengan kategori latensi “Sangat Bagus”, nilai jitter adalah 55,53 ms dengan kategori degradasi “Bagus”, nilai packet loss adalah 14,29 % dengan kategori degredasi “Bagus”. Manajemen bandwidth metode PCQ bekerja dengan sebuah algoritma yang akan membagi bandwidth secara merata ke sejumlah client yang aktif. PCQ ideal diterapkan apabila dalam pengaturan bandwidth kesulitan dalam penentuan bandwidth per client.

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH BANCO NACIONAL COMERCIO TIMOR LESTE

E-Jurnal Ekonomi dan Bisnis Universitas Udayana ◽

10.24843/eeb.2017.v06.i11.p05 ◽

2017 ◽

pp. 3857

Author(s):

Artur Avila de Jesus Boavida

Keyword(s):

Quality Of Service ◽

Customer Loyalty ◽

Linear Regression Analysis ◽

Quality Of Services ◽

Sample Collection ◽

A Value ◽

Timor Leste ◽

Financial Transactions ◽

Customer Satisfaction And Loyalty

The purpose of this research to explain the influence of the quality of service for customer satisfaction and loyalty .Of respondents used as many as 120 with the sample collection technique using a purposive the sampling method and criteria for 1 years to customers .Linear regression analysis of data using techniques and was presented with the application of double spss .Test the validity of an instrument of free and variable variable bound having a correlation coefficient with a value above 0.30 positive .The results of konformatori variable quality of services , satisfaction and loyalty of customers have known that all indicators of loading up 0.60 factor Based on the results of the coefficients determinan 45.48 % capable of being explained this model and the rest 54.51 influenced by other factors .The results of the testing of hypotheses service quality influential significantly to satisfaction .The quality of service influential significantly to customer loyalty and satisfaction influential significantly to customer loyalty . Based on the discussion of the results of research and the need of advice given to improvements in the dimensions of quality of services especially physical evidence that is the facility as a means to do financial transaction as well as the dimensions of resources in the delivery of tangap clear information to meet the expectations so that customers remain loyal in using the product and is still conducting financial transactions.

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SuperShip: Journey of a Successful Entrepreneur

South Asian Journal of Business and Management Cases ◽

10.1177/2277977920905294 ◽

2020 ◽

Vol 9 (2) ◽

pp. 295-305

Author(s):

Viet Quoc Cao

Keyword(s):

Quality Of Service ◽

Customer Satisfaction ◽

Single Case ◽

Quality Of Services ◽

Joint Stock Company ◽

Stock Company ◽

Steady Growth ◽

Freight Forwarding ◽

Customer Satisfaction And Loyalty

SuperShip Vietnam, a Joint Stock Company, founded in 2015, specializes in freight forwarding and express delivery services for e-commerce transactions in Vietnam. In 4 years, it has come a long way from a start-up with only five members and VNĐ 40 million (~US$1,800) as the capital. Difficulties and challenges faced by the firm were incredibly huge. Nevertheless, with slow but steady growth, the company utilized the quality of services as the foundation to build customer satisfaction and loyalty rather than taking the route of price-based competition. SuperShip has grown steadily to become a prestigious and well-established enterprise in the fast-moving freight forwarding market. SuperShip is not yet satisfied with its multiple accomplishments as there are still many peaks to conquer to achieve the company’s vision. The case highlights as to how through participation in union-association and volunteering activities; implementing small business plans to earn extra money during college days can help in developing leadership, negotiation and interpersonal skills and hone the entrepreneurship trait. Dilemma For steady growth, should the company utilize the quality of services as the foundation to build customer satisfaction and loyalty or take the route of price-based competition. Theory: Sustainability of a business in goods delivery sector Type of the case: Experience-based applied single case study Protagonist: The owner of the firm Options Copy the business model of the two large players in the existing market and offer similar services. Raise the benchmark of customer satisfaction and loyalty by designing and delivering superior quality of service with the help of well trained and empowered employees. Discussions and Case Questions For a training firm is it better to focus on a single service and performing it with excellence than offering many courses. How did SuperShip created its point of difference? How the firm can grow further while raising funds at a low cost? What is the next level of quality of service that the firm should target?

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