scholarly journals Pengukuran Kapabilitas Tata Kelola TI Sistem Informasi Tiras dan Transaksi Bahan Ajar Universitas Terbuka Menggunakan Cobit 5

2021 ◽  
Vol 8 (5) ◽  
pp. 965
Author(s):  
Denisha Trihapningsari ◽  
Dewi Agushinta R. ◽  
Lintang Yuniar Banowosari
Keyword(s):  
Information System ◽  
Best Practices ◽  
It Governance ◽  
Process Capability ◽  
Teaching Material ◽  
It Service ◽  
Level 1 ◽  
Level 2 ◽  
Capability Level ◽  
Process Level

<p>Layanan bahan ajar Universitas Terbuka (UT) menerapkan Sistem Informasi Tiras dan Transaksi Bahan Ajar (SITTA) yang dalam prosesnya ditemui masalah terkait operasional dan optimalisasi Teknologi Informasi. Oleh sebab itu evaluasi perlu dilakukan untuk mengetahui sejauh mana sistem telah memenuhi kebutuhan organisasi tata kelola TI. Sebelumnya sistem belum pernah dievaluasi menggunakan mekanisme kontrol audit sistem informasi dengan <em>framework </em>COBIT 5. Penelitian ini bertujuan untuk mengukur tingkat kapabilitas tata kelola TI SITTA menggunakan <em>framework </em>COBIT 5. Fokus evaluasi pada sistem ini yaitu terkait manajemen layanan TI sehingga disepakati untuk mengevaluasi domain proses EDM01, EDM04, DSS01, DSS02, dan DSS03. Hasil penelitian diperoleh kapabilitas proses EDM01, EDM04, dan DSS01 saat ini berada di level <em>performed process</em> (level 1), proses DSS02 dan DSS03 berada di level <em>managed process</em> (level 2). Capaian tingkat kapabilitas yang diharapkan manajemen untuk proses yang dievaluasi tersebut yaitu level <em>optimizing process</em><em> </em>(level 5). Hal inimenunjukkan bahwa organisasi belum sepenuhnya menerapkan beberapa <em>best practices </em>untuk tujuan proses yang dievaluasi, meski telah ada standar layanan tata kelola TI namun belum dapat diimplementasikan secara maksimal. Rekomendasi aktivitas kebijakan tata kelola layanan TI yang diperoleh dari penelitian ini diharapkan menjadi referensi prosedur <em>monitoring</em> dan pengukuran kemampuan TI di layanan bahan ajar UT yang lebih bersifat efektif dan implementatif. Penelitian ini menghasilkan pengukuran tingkat kapabilitas proses TI pada COBIT 5 domain terpilih, analisis kondisi organisasi untuk capaian tingkat kapabilitas proses, kriteria prioritas perbaikan, dan rekomendasi perbaikan untuk tiap proses agar dapat mencapai level kapabilitas <em>optimizing process </em>(level 5) di kemudian hari.</p><p> </p><p><em><strong>Abstract</strong></em></p><p><em><em>The Open University (UT) teaching material service implements the Information System for Learning Materials and Transactions (SITTA) which in the process encountered problems related to the operation and optimization of Information Technology. Therefore, it is necessary to evaluate to determine the extent to which the system has met the needs of the IT governance organization. The SITTA system had never been evaluated before using an information system audit control mechanism with the COBIT 5 framework. This study aims to measure the level of SITTA IT governance capabilities using the COBIT 5 framework. The focus of evaluation on the system is related to IT service management so it was agreed to evaluate the domain of the EDM01, EDM04, DSS01, DSS02, and DSS03 processes. The results showed that the capabilities of the EDM01, EDM04, and DSS01 processes are currently at the performed process level (level 1), while the DSS02 and DSS03 processes are at the managed process level (level 2). The achievement of the capability level is expected by management for the process being evaluated is the optimizing process level (level 5). It can be shown that the organization has not fully implemented some best practices for the process being evaluated, even there are already IT governance service standards but it has not been implemented optimally. The recommendations for IT service governance policy activities obtained from this study are expected to become a reference for monitoring procedures and measuring IT capabilities in UT teaching material services that are more effective and implemented. This research produces measurement of IT process capability level in selected COBIT 5 domains, analysis of organizational conditions to achieve process </em></em><em>capability level, improvement priority criteria, and recommendations for improvement for each process to achieve optimizing process capability level (level 5) in the near future</em><em>.</em></p>

scholarly journals ASSESSMENT OF CAPABILITY LEVEL AND IT GOVERNANCE IMPROVEMENT BASE ON COBIT 5 AND ITIL V3 2011 FRAMEWORK: A CASE STUDY PT. XYZ

2021 ◽  
Vol 2 (1) ◽  
pp. 1
Author(s):  
I Nyoman Sujana Saputra ◽  
Budi Yuwono
Keyword(s):  
Gap Analysis ◽  
It Governance ◽  
Service Performance ◽  
Assessment Model ◽  
Network Services ◽  
Telecommunications Network ◽  
Level 1 ◽  
Level 2 ◽  
Capability Level

Maintaining the service performance was the responsibility of the service company. As an organization providing telecommunications network services both satellite and terrestrial networks, decreasing service performance was an indication of IT governance problems in the organization. For understanding the extent of the IT governance in the organization, the assessment of capability level was required. COBIT 5 was the framework for assessing IT processes capability level and combined with the ITIL V3 2011 framework. This research methodology begins with problem identification in the organization, determining the ITIL V3 2011 service lifecycle 2011 related to the problem, and mapping ITIL V3 2011 processes with COBIT 5 processes. The mapping results obtained IT processes of COBIT 5 and then selected based on their relevance to the organization's problems and assessed its capability level using the PAM (Process Assessment Model) method which refers to the ISO/IEC 15504 standard. By defining a target of capability level, it can be performed gap analysis, prioritized process improvement, determined KPI (Key Performance Indicators), and provided recommendation activities of each IT process. Based on the assessment of 12 IT processes capability showed that the capability level of IT processes in the organization is level 1 (performed) with 8 processes and level 2 (managed) with 4 processes. To improve it, COBIT 5 has provided guidance and recommendations for each IT process activity.

scholarly journals Analysis of Information Technology Governance In Bina Darma Foundation of Salatiga Using COBIT 5 Framework

2021 ◽  
Vol 3 (1) ◽  
pp. 72-82
Author(s):  
Dwi Puspitasari ◽  
Hanna Prillysca Chernovita
Keyword(s):  
Information Technology ◽  
Human Resources ◽  
Leadership Training ◽  
It Governance ◽  
Non Profit ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Level 1 ◽  
Level 2 ◽  
Capability Level

Bina Darma foundation is a non-profit organization established by SWCU and GMKI. The main activities of the Bina Darma foundation are a leadership training program, journal publishing, and guesthouse rental. Problems that occur in the foundation include the management of human resources related to IT is not appropriate. To solve the problem, there needs to be control and evaluation to see how the condition of IT governance in Bina Darma Foundation uses the framework COBIT 5 domain DSS (Delivery, Service, and Support). The result of this research is capability level is currently at level 1 (Performed process), while the capability level is expected to be at level 2 (Managed process). Therefore, recommendations are given so that the IT governance in Bina Darma Foundation can work optimally to support the achievement of the organization's business objectives efficiently.

scholarly journals Audit Sistem Pendataan Keluarga Menggunakan Pendekatan Framework COBIT 5 Pada Domain DSS (Studi Kasus: BKKBN Propinsi Jawa Barat)

Teknika ◽  
2021 ◽  
Vol 10 (1) ◽  
pp. 78-87
Author(s):  
Angga Maulana Nurhuda ◽  
Ervan Philipus ◽  
Ivan Gunawan
Keyword(s):  
Level 3 ◽  
Level 1 ◽  
Level 2 ◽  
Capability Level

Peran sistem pendataan keluarga dalam rangka mendukung pencapaian program BANGGAKENCANA pada BKKBN Propinsi Jawa Barat adalah untuk menyediakan data dasar sebagai perencanaan strategis, peta kerja, maupun pemetaan mekanisme operasional menjadi krusial untuk menopang keberhasilan program. Untuk memastikan delivery produk, layanan, dan dukungan yang dihasilkan perlu dilakukan evaluasi sehingga dapat menghasilkan tata kelola sistem pendataan keluarga yang lebih optimal. Penelitian ini bertujuan untuk memperoleh ukuran capability level proses TI saat ini kemudian dibandingkan dengan yang diharapkan sehingga dapat diperoleh kesenjangan guna penyusunan rekomendasi yang dapat diimplementasikan pada Siklus Sistem Pendataan Keluarga Tahun 2021 dengan menggunakan kerangka kerja COBIT 5. Data yang diperoleh bersumber dari responden yang berwenang dan kompeten berdasarkan pemetaan diagram RACI pada COBIT 5. Dari hasil penelitian, diketahui bahwa dari 6 proses terpilih pada domain DSS terdapat 4 proses yang mencapai level 1 (performed) dan 2 proses yang berhasil mencapai level 2 (managed process). Tingkat kemampuan manajemen TI yang diharapkan berada pada level 3 sehingga GAP muncul di semua domain yang bermakna saat ini organisasi belum sepenuhnya mengimplementasikan proses yang ditetapkan untuk mencapai tujuan proses. Dari seluruh rangkaian penelitian tersebut dapat disimpulkan bahwa diperoleh nilai level kapabilitas sebesar 1,33 dan terdapat GAP sebesar 1,67 untuk mencapai level yang diharapkan. Dalam penelitian ini disampaikan rekomendasi untuk meningkatkan kapabilitas proses sehingga BKKBN Propinsi Jawa Barat dapat mencapai tingkat kapabilitas yang diharapkan.

Rancangan Tata Kelola Teknologi Informasi Menggunakan Framework COBIT 2019 (Studi Kasus: PT XYZ)

2020 ◽  
Vol 5 (1) ◽  
pp. 1
Author(s):  
Ahmad Maulana Fikri ◽  
Hesti Shofia Priastika ◽  
Nadine Octaraisya ◽  
Sadriansyah Sadriansyah ◽  
Lovinta Happy Trinawati
Keyword(s):  
Information Technology ◽  
Model Evaluation ◽  
Service Management ◽  
Core Model ◽  
Maturity Level ◽  
Technology Governance ◽  
Information Technology Governance ◽  
Level 1 ◽  
Level 2 ◽  
Capability Level

Abstrak: Tata kelola teknologi informasi fokus pada teknologi informasi, sistem, manajemen kinerja dan resikonya.Kerangka kerja COBIT 2019 digunakan dalam melakukan penerapan tata kelola teknologi informasi. PT XYZ diambil bertujuan mengetahui kualitas layanan, kinerja manajemen, serta resiko pada perusahaan dengan melihat pada referensi dari laporan tahunan PT XYZ dan menganalisis nilai capability level serta maturity level. Setelah dilakukan analisis terhadap 11 design factor, didapatkan bahwa ada 5 proses domain yang memiliki nilai diatas 75% yaitu BAI02, BAI03, BAI06, DSS02, dan DSS04 kemudian dilanjutkan dengan core model evaluation dan diperoleh hasil nilai capability level masing- masing yaitu BAI02 memiliki nilai capability pada level 2; BAI03 memiliki nilai capability pada level 1; BAI06 memiliki nilai capability pada level 1; ). DSS02 memiliki nilai capability pada level 2; dan DSS04 memiliki nilai capability pada level 2, maka nilai maturity level keseluruhan dari PT XYZ adalah 1, capability level dapat ditingkatkan dengan melakukan aktivitas yang belum dilakukan oleh perusahaan sampai dengan mencapai nilai fully untuk tiap level.   Kata kunci: capability, COBIT, maturity, tata kelola, teknologi.   Abstract: Information technology governance focuses on information technology, systems, performance management and risk. The 2019 COBIT framework is used in implementing information technology governance. PT XYZ was taken to determine the quality of service, management performance, and risk to the company by looking at the references from the PT XYZ annual report and analyzing the capability level and maturity level. After analyzing 11 design factors, it was found that there were 5 domain processes that had values ​​above 75%, namely BAI02, BAI03, BAI06, DSS02, and DSS04 then continued with core model evaluation and the results obtained for each capability level, namely BAI02 had a value. capability at level 2; BAI03 has capability value at level 1; BAI06 has a capability value at level 1; ). DSS02 has capability value at level 2; and DSS04 has a capability value at level 2, so the overall maturity level of PT XYZ is 1, the capability level can be increased by doing activities that the company has not done until it reaches the full value for each level.   Keywords: capability, COBIT, governance, maturity, technology.

Pertinence and Feasibility of a Unifying Holistic Approach of IT Governance

2015 ◽  
Vol 6 (1) ◽  
pp. 1-15
Author(s):  
Mohamed Makhlouf ◽  
Oihab Allal-Cherif
Keyword(s):  
Information System ◽  
Action Research ◽  
Best Practices ◽  
Design Science ◽  
It Governance ◽  
Holistic Approach ◽  
Literature Study ◽  
Telecommunication Operators

In accordance with the Design Science percepts, the authors present in this paper an approach that aims to give a holistic unifying framework that ensures consistency and coherence between the existing IT governance approaches and mechanisms. It considers the advances and best practices suggested by COBIT ITIL, etc. Therefore, it proposes an operational implementation and instantiation of information system of IT governance based on SOA architecture. It meets the requirements posed by gaps in the research on IT governance, which have been proven by the literature study. as well as the managerial problems highlighted by a two-year in-depth case study conducted inside one of the largest telecommunication operators in Europe. The relevance and feasibility of this approach have been proven by the implementation of this approach in a another two-year in-depth action research case study inside another large European telecommunications operator.

scholarly journals Analisis Tata Kelola Teknologi Informasi Untuk Meningkatkan Mutu Sumber Daya Manusia Pada Dinas Tenaga Kerja Dan Transmigrasi Provinsi Nusa Tenggara Barat Menggunakan Framework COBIT 5.0

2019 ◽  
Vol 3 (2) ◽  
Author(s):  
Azmi Yunda Chairani ◽  
Royana Afwani ◽  
Sri Endang Anjawarni
Keyword(s):  
Human Resources ◽  
It Governance ◽  
It Management ◽  
Organizational Goals ◽  
Government Organizations ◽  
The Government ◽  
Or Organization ◽  
A Company ◽  
Level 2 ◽  
Capability Level

The West Nusa Tenggara Department of Manpower and Transmigration (DISNAKERTRANS NTB) is one of the government organizations that assists the Governor of West Nusa Tenggara on labor and transmigration issues. IT governance in a company or organization is very necessary to harmonize organizational goals and strategies. With the problems found regarding to the resources both human resources and IT resources at DISNAKERTRANS NTB. Therefore, the purpose of this study is to determine the capability level of IT governance at DISNAKERTRANS NTB using the COBIT 5 framework by focusing on APO01 subdomains: Manage IT management frameworks, and APO07: Manage human resources. From the research results, the average capability level for the current conditions shows that APO01 and APO07 are at level 2. While the average capability level of the expected condition, shows that APO01 and APO07 are at level 4.to increase the current level, some recommendations are given to be considered by DISNAKERTRANS NTB in drafting the  policies relating to the APO01 and APO07 processes. Keywords: IT governance, capability level, COBIT 5.0, APO01, APO07.

scholarly journals Maturity Level Analysis of Inventory Information Systems Using COBIT 4.1 Framework at PT. MEDISTA UTAMA

2021 ◽  
Vol 5 (1) ◽  
pp. 1
Author(s):  
Susi Susilowati
Keyword(s):  
Information System ◽  
Information Systems ◽  
Information Security ◽  
Medical Devices ◽  
Business Processes ◽  
It Governance ◽  
Maturity Level ◽  
A Company ◽  
Level 2 ◽  
Level Analysis

PT. Medista Utama is a company engaged in the distribution of medical devices. We have implemented an information system in the inventory section that is used to control the movement of products in the company. The system used must be able to manage, convey and maintain information security properly. So it is necessary to carry out an audit that aims to evaluate the information system governance that is running and ensure that the existing procedures support the existing business processes in the company. The audits were conducted following the standards of the COBIT 4.1 Framework for IT governance. This study will focus on the Delivery Service and Support (DSS) domain to analyze several aspects of IT that are currently running in this company, from the level of system security used to the management carried out by the system. In this domain, the research is focused on the DS5, DS10, and DS11 sub-domains. From the research results it is known that DS5 is at the level of 1.3; DS10 and DS11 are at level 2 (Repetitive but Intuitive). The conclusion is the level of capability obtained from the inventory information system of PT. Medista Utama is still below the expected level. And many improvements are needed to maximize the company's performance to achieve the expected Maturity Level value.

scholarly journals AUDIT TEKNOLOGI INFORMASI MENGGUNAKAN FRAMEWORK COBIT 5 PADA DOMAIN DSS (DELIVER,SERVICE, AND SUPPORT) (STUDI KASUS : KONSULTAN MANAJEMEN PUSAT)

Jurnal Digit ◽  
2020 ◽  
Vol 9 (1) ◽  
pp. 97
Author(s):  
Ricky Perdana Kusuma
Keyword(s):  
Control Objective ◽  
Level 1 ◽  
Level 2 ◽  
Capability Level

Teknologi informasi (TI) perlu diatur agar dapat dimanfaatkan dengan baik, dimana tindakan untuk mengatur TI disebut dengan audit TI. Tujuan audit TI untuk meminimalkan terjadinya fraud dan risiko dalam sistem informasi. Standar audit yang digunakan adalah Control Objective for Information and Related Technology (COBIT) 5. COBIT 5 merupakan framework yang memiliki kedetailan standar dalam hal teknis dan operasional serta kelengkapan proses TI yang baik. Domain yang dipakai dari COBIT 5 yaitu domain DSS (Deliver, Service, and Support), dipilih karena fokus pada aspek penyampaian TI di dalam pengiriman dan layanan TI serta dukungannya terhadap proses bisnis yang berlangsung termasuk pengelolaan masalah agar keberlanjutan proses bisnis tetap terjaga. Konsultan Manajemen Pusat (KMP) merupakan satu organisasi yang mengimplementasikan TI yaitu Sistem Informasi Manajemen Kota Tanpa Kumuh (SIM KOTAKU) untuk pengendalian program Kota Tanpa Kumuh (KOTAKU) di bawah Ditjen Cipta Karya (DJCK) Kementerian Pekerjaan Umum dan Perumahan Rakyat (Kementrian PUPR). Hasil dari audit TI saat ini Capability Level yang didapat pada SIM KOTAKU di KMP yaitu Level 1, yaitu Performed Process, dan Level target yang ingin dicapai adalah Level 2 yaitu Managed Process, sehingga berdasarkan analisis kondisi existing diperlukan peningkatan aktivitas dengan rekomendasinya yaitu memaksimalkan sistem yang sudah berjalan dengan peningkatan pengelolaan permintaan layanan dan insiden serta peningkatan layanan keamanan lebih terstruktur sesuai SOP (Standar Operating Procedure) dan terdokumentasi. Kata kunci: audit TI, COBIT 5, domain DSS, Konsultan Manajemen Pusat (KMP), Capability Level

Tingkat Kapabilitas Tata Kelola TI Pusat Teknologi Informasi dan Komunikasi Universitas Sam Ratulangi

2017 ◽  
Vol 8 (1) ◽  
pp. 9-14
Author(s):  
Wella Wella ◽  
Anasthasia Tampi
Keyword(s):  
It Governance ◽  
Resource Optimization ◽  
It Management ◽  
Average Score ◽  
Measurement Tool ◽  
Management Framework ◽  
Index Terms ◽  
Level 1 ◽  
The City ◽  
Capability Level

This study discusses the state of IT governance in colleges that are outside Java, Indonesia, Universitas Sam Ratulangi. This study also aimed to provide recommendations for improvement that IT governance in the region there are more improved. COBIT 5.0 be used to measuring the level of IT governance capability. Within this framework, there is measurement tool called Capability Level, which is a model capability that can help process of defining and understanding the processes of an organization. 7 of 37 Enabler Goals / Processes owned COBIT 5.0 are the main purpose of universities, among others: Ensure Risk )ptimization (EDM03), Ensure Resource Optimization (EDM04), Manage the IT Management Framework (APO01) Manage Human Resources (APO07), Manage Risk (APO12), Manage  security (APO13), and Manage Changes (BAI06). The results of the evaluation of the measurement capabilities of IT governance at universities in Manado stop at level 1, with a score that is not so good in all of its processes, with an average score obtained is 50.87. Having in mind the scores obtained, it can be given recommendations for the improvement of higher education in the city of Manado, so that IT governance in the region there equate with IT governance in Java. Index Terms — Capability Level, COBIT 5.0, IT Governance.

scholarly journals Evaluasi Tata Kelola Teknologi Informasi Universitas Multimedia Nusantara Periode 2016

2016 ◽  
Vol 7 (2) ◽  
pp. 60-64
Author(s):  
Wella Wella ◽  
Stella Aprilia Sirapanji
Keyword(s):  
Information Technology ◽  
Information System ◽  
Teaching And Learning ◽  
Educational Institution ◽  
It Governance ◽  
The World ◽  
It Department ◽  
It Departments ◽  
Audit Information ◽  
Capability Level

Not only for enterprises, educational institution use information technology for teaching and learning. Universitas Multimedia Nusantara (UMN) aware that IT is very important in the world of education. To measure effectiveness in IT governance, UMN needs audit information system using the COBIT 5.0 framework in order to determine the extent to which the performance of the IT department and also know the UMN produce a solution to every problem is unresolved. The object of this study is the Department of Information Technology UMN. This study uses COBIT 5.0 with 5 domains that is Evaluate, Direct and Monitor (EDM); Align, Plan and Organize (APO); Build, Acquire and Implement (BAI); Deliver, Service and Support (DSS) and Monitor, Evaluate and Assess (MEA). At 37 the process of the 5 IT governance domains belonging to COBIT 5.0 by using the stages of COBIT 5.0 is filtered into 10 processes. The data collection was done by interviewing the manager of IT department, observation of documentation, and the distribution of questionnaires to the two heads of divisions within the IT department manager for IT departments demand UMN. The results of this study each domain is at 1 st level (incomplete). Capability level values achieved by EDM01 is 81.84%, EDM02 is 76.17%, APO01 is 73.28%, APO02 is 67.72%, APO03 is 52.30%, APO05 is 66.44%, APO07 is 64.20%, APO08 is 75.19%, BAI01 is 56.33%, and BAI02 is 65.20%. Keyword: Audit Information System, Capability Level, Framework COBIT 5.0, IT Governance

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