scholarly journals Customer Experience as the Driving Force for Supply Chains Digital Transformation

2020 ◽  
Vol 6 (1) ◽  
pp. 6
Author(s):  
Katarzyna Nowicka

Supply chain managers constantly look for the resources that are able to enhance and improve supply chain competitiveness. This competitiveness is analysed mainly in the light of cost, time and quality of the customers’ service delivered by the supply chain management. Today one of the most important resource impacting on driving business in the competitive way are the digital technologies. This is mainly due to the fact that digital technologies are strongly changing the innovation level of the company and its performance. Therefore it is worth to analyse the influence of digital technologies on supply chain competitiveness in terms of cost, time and quality. The aim of this paper is to present the most important areas that are impacted by the digital technologies in improving of supply chain competitiveness. The results of the empirical research, conducted among 120 supply chain managers in 2018, show that the aspect of quality is the weakest point in terms of digital innovation impacting on supply chain competitiveness. Thus in the second part of the paper the analyses of the role of the customers experience have been done to understand the new approach to the role of digital technologies. The digital innovation is impacting the whole customers’ journey during their relation not only with the company, but with the supply chain – that is actually the organization of several independent companies. In this way digital technologies starting to be a central point of supply chain configuration for improving its competitiveness.

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Abdullah Fahad AlMulhim

PurposeThis study aims to explore the impact of digital transformation on firm performance with the help of smart technologies.Design/methodology/approachThis study used a valid and well-structured survey to collect data from 460 respondents from 150 Small and medium-sized enterprises (SMEs) in Saudi Arabia. In order to analyze this data, SmartPLS software was used.FindingsThe empirical results of this study found that the digital transformation has no significant direct impact on firm performance. Therefore, in this situation, smart technologies play an important role in developing the link between digital transformation and firm performance.Originality/valueThis study contributes to the digital supply chain from SMEs' perspective by investigating the mediating role of smart technologies between digital transformation and firm performance.


2006 ◽  
pp. 20-37 ◽  
Author(s):  
M. Ershov

The economic growth, which is underway in Russia, raises new questions to be addressed. How to improve the quality of growth, increasing the role of new competitive sectors and transforming them into the driving force of growth? How can progressive structural changes be implemented without hampering the rate of growth in general? What are the main external and internal risks, which may undermine positive trends of development? The author looks upon financial, monetary and foreign exchange aspects of the problem and comes up with some suggestions on how to make growth more competitive and sustainable.


2021 ◽  
Vol 13 (4-1) ◽  
pp. 180-203
Author(s):  
Elena Stukalenko ◽  

Digital technologies, ubiquitous in our daily life, have radically changed the way we work, communicate, and consume in a short period of time. They affect all components of quality of life: well-being, work, health, education, social connections, environmental quality, the ability to participate and govern civil society, and so on. Digital transformation creates both opportunities and serious risks to the well-being of people. Researchers and statistical agencies around the world are facing a major challenge to develop new tools to analyze the impact of digital transformation on the well-being of the population. The risks are very diverse in nature and it is very difficult to identify the key factor. All researchers conclude that secure digital technologies significantly improve the lives of those who have the skills to use them and pose a serious risk of inequality for society, as they introduce a digital divide between those who have the skills to use them and those who do not. In the article, the author examines the risks created by digital technologies for some components of the quality of life (digital component of the quality of life), which are six main components: the digital quality of the population, providing the population with digital benefits, the labor market in the digital economy, the impact of digitalization on the social sphere, state electronic services for the population and the security of information activities. The study was carried out on the basis of the available statistical base and the results of research by scientists from different countries of the world. The risks of the digital economy cannot be ignored when pursuing state social policy. Attention is paid to government regulation aimed at reducing the negative consequences of digitalization through the prism of national, federal projects and other events.


Author(s):  
Valentyna Fostolovych ◽  
Tetiana Botsian

The permeability of all spheres of both economic activity and human life with digital technologies encourages the search for new marketing ideas necessary for the implementation of the product (goods, works and services).  Today's consumer has become more demanding both to the product itself and to the ways of presenting it.  Immersive technologies are becoming one of the tools that contribute to the formation of competitive advantages, especially the organization of business in the field of entertainment, as one of the areas of additional income in the field of hotel and restaurant services and marketing activities of enterprises.  Digital transformation leads to the search for new initiatives that will be a tool to meet customer needs and a way to reach wider market segments.  The process of digitalization must first be integrated into the economy of the whole state and the enterprise as a whole, and in all processes of production of goods, works and services.  Digital-transformation of domestic enterprises will help to obtain additional competitive advantages both in the domestic market and in the international market.  The formation of competitive advantages is associated not only with the maximum involvement of digital technologies in business.  It is important to choose such technologies that will be most effective in the implementation of a particular type of enterprise, under certain conditions and in a particular environment. The expediency of using immersive technologies as a marketing tool is undeniable.  However, in addition to tools, immersive technologies are important as a means of education, a separate milestone in the field of entertainment, a means of psychological influence and more.  That is, the impact of this tool on the level of competitiveness of the enterprise in the environment of the demanding consumer is manifested: in the form of reducing the cost of attracting the client; active covert promotion through their use; improving the quality of the presented product (goods, works, services); ensuring the elasticity of the enterprise to the needs and requirements of consumers; the transition of the enterprise to an innovative type of development and active digitalization.


2020 ◽  
Vol 7 (6) ◽  
pp. 64-74
Author(s):  
I. N. Bogataya ◽  
E. M. Evstaf’eva

The article is devoted to the issues of development of methodological approaches to accounting and auditing of estimated values and their changes in the conditions of digitalization. The purpose of the research is to study modern methodological approaches to accounting and auditing of estimated values, taking into account the specifics of the current stage of digital transformation, and to develop the main directions for their improvement in order to improve the quality of the information base in order to be able to make sound management decisions. The theoretical and methodological basis of the research consists of the evolutionary-adaptive theory, balance sheet theory, risk-based approach, methods contained in IFRS, ISA, FSB in the field of accounting and auditing of estimated values, regulatory legal acts of the Russian Federation, research in the field of modern international and Russian accounting and auditing practice. The research methodology included a review of accounting and auditing practices in the field of estimated values. The main features of accounting and auditing of estimated values are defined. Methodological approaches to improving accounting and auditing of estimated values that are based on digital technologies are proposed. Implementation of the proposed methodological approaches to accounting and auditing of estimated values in the context of digitalization will significantly improve the quality of accounting and control support for business.


2018 ◽  
Vol 197 ◽  
pp. 14003 ◽  
Author(s):  
Andri Ikhwana

This study is aimed at describing the supply chain management of coffee commodity and the role of each of its elements. This study based on the ineffectiveness and inefficiency of coffee commodity business management which involves some elements that caused supply chain for the commodity has not been formed according to the expectation which in turn required a supply chain management able to fix the problem. The supply chain management is described qualitatively using supply chain basic model supported by integrated concepts of supply chain relationship, supply chain configuration, and supply chain coordination. The result of the study reveals that the supply chain management in coffee commodities includes suppliers, gatherers/manufacturers, exporters, and consumers. The distributors play the main role in determining product standards. The relationships between each of supply chain elements have been well established, utilized to distribute the products, and used as a feedback medium if there is a change in quality standards required in accordance with the needs of consumers. To ensure the sustainability of business activities in the supply chain, mutual commitment among the supply chain elements is required especially when it comes to determining the product quality standards and quantity.


2017 ◽  
Vol 1 (2) ◽  
pp. 211
Author(s):  
Khomsiyatul Mukarromah

Insan kamil (the perfect human) is the most ideal concept in achieving the best quality of human being in all its dimensions. The extent of media influence on the knowledge, attitude, mental, and spiritual quality of human being is not something that needs to be debated again. Television with its capacity has the same great potential as a driving force or a barrier at the same time for the development of human quality. A growing phenomenon about the content of television in Indonesia is increasingly revealing the colors of mourning in its massive dissemination. The composition of the broadcast is full with entertainment which is ranging from the telenovela, infotainment, reality show, charity show, comedy, crime to other news are very far from the role of educating. Thus, where are broadcasting program rules that must contain 70% of the educative elements? Even an impressed classy broadcasting program such as talk show which is hosted by an “educated person” have not been off completely from the framing of the media. This paper seeks to offer a media literacy concept in response to these problems. Media literacy is an ability to access, understand, analyze, evaluate, and producing media information in a variety of contexts. This is intended so that the community can afford to be critical and creative, not merely subject to exploitation by the media but make them explore and have media skilled.


2020 ◽  
Vol 11 (4) ◽  
pp. 358-369
Author(s):  
K. S. Kostyukova

Purpose: this article includes the review of the Japanese policy on the digital transformation transformation of the agricultural sector, description and analysis of the implementation cases, as well as identification of obstacles to achieve the expected results.Methods: the study uses the methods of structural, comparative and systems analysis and the principle of formal logic. The article is based on the analysis of scientific and analytical materials devoted to the problem of research. The factual basis is the framework documents of the Cabinet of Japan, media, reports of Japanese research institutes.Results: the article provides a brief review and analysis of the Japanese public of digital transformation of the agricultural sector, provides some cases, summarizes the interim results of the measures taken, identifies problematic factors that prevent the achievement of the expected results. The hypothesis is put forward about the key role of the government in the process of developing new standards for the digital transformation.Conclusions and Relevance: Japan agricultural sector is facing a severe labor shortage. The situation is expected to get worse in the next 5 years. The Japanese government expects that digital technologies and autonomous equipment will compensate for the lack of labor on farms, as well as provide a new stage in the development of the traditional agricultural sector. However, the digitalization of agriculture sector is not limited to the introduction of the latest technology, but also involves the development of new safety rules for the use of robotic tractors, unmanned aerial vehicles, improving farmers ICT education, and standardizing new agricultural terms. However, despite the promise of using digital technologies, the high cost of new equipment and the complexity of its use is a significant obstacle to the digitalization of agriculture in Japan. The study of the features of the digital transformation of the Japanese agricultural sector is very important for the effective implementation of industry projects that exist today in Russia.


2021 ◽  
Vol 8 (2) ◽  
pp. 62-70
Author(s):  
O. E. Mikhnenko

Current development and management of economic activity is largely associated with the implementation of the concept of the digital economy, which poses new challenges for business intelligence. The set of tasks is formed in order to develop business intelligence so that it matches the improved management of economic subjects, and to ensure the quality of business processes when digital technologies are introduced. Improved management based on the concept of the business environment implies that monitoring principles are used to analyze the behavior of external business environment participants with the purpose to build a rational partnership relationship. The digital economy creates information opportunities in this area, as it provides the access to Big Data and their processing using Big data analytics technologies. With regard to the requirements of management, the article analyzes the behavior of elements of the internal business environment to develop a management solution to improve the effectiveness of their behavior. The high quality of the solution is provided by the information model being a highly adequate image of a particular object under control and the ability of the control apparatus to fully realize the volume of its inherent functions. Under these conditions, the digital transformation of analytical processes is based on its own information platform, which should use breakthrough digital technologies. The research uses such methods as systemic analysis to generalize the modern concepts of economic system management, development of digital technologies and their introduction into management decision-making processes.


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