scholarly journals Evaluation of Optima Regional Health Information System with HOT-Fit on Technology Aspects Approach in Johar Baru Health Center Jakarta

2020 ◽  
Vol 1 (1) ◽  
Author(s):  
Ahmad Fauzan ◽  
Noviandi Noviandi
Keyword(s):  
Linear Regression ◽  
Multiple Linear Regression ◽  
Health Center ◽  
User Satisfaction ◽  
Technology Development ◽  
Health Information System ◽  
P Value ◽  
Cross Sectional ◽  
System Information

The Information technology development has affected various sectors, including health services. The several technologies have been used to improve health facilities performance. At Johar Baru Health center, central Jakarta, SIKDA (Sisitem Informasi Kesehatan Daerah) Optima application has been applied. Meanwhile, the implementation of SIKDA Optima is not as good as expected. There still many disruptions during the use of this application such a delay service and delivery of report was not in a real time, therefore an evaluation is needed. The purpose of this study was to determine the quality of system, information, and service which is affecting the satisfaction of SIKDA Optima users at Johar Baru Health Center, Central Jakarta. This study used a quantitative approach with observational survey and cross-sectional design. The population in this study was 98 persons and the sample were 79 users of SIKDA Optima, consist of 19 doctors, 22 nurses, 17 midwives, 9 pharmacies, 2 medical recorder and 10 administration staffs. Data analysis was performed using multiple linear regression. The results of multiple linear regression test showed that the user satisfaction of SIKDA Optima = -3.832 + 0.549 (KS) + 0.757 (KI) + 0.359 (KL) with a p-value of KS 0.001<0.05), p-value KI 0,000 <0,05), and the p-value of KL is 0.009 <0.05. The conclusion of this study is the quality of system, information, and services that is used at Johar Baru Health Center have a significant influence on the satisfaction of SIKDA Optima users.

scholarly journals Hubungan Interaksi Sosial Dengan Kualitas Hidup Lansia Di Wilayah Kerja Puskesmas Bangkala Kelurahan Biring Romang

2020 ◽  
Vol 5 (1) ◽  
pp. 1-8
Author(s):  
Kurniawan Amin ◽  
Sigit Mulyono ◽  
Lili Herlina
Keyword(s):  
Quality Of Life ◽  
Social Interaction ◽  
Health Center ◽  
Elderly Person ◽  
The Elderly ◽  
P Value ◽  
Cross Sectional ◽  
Work Area ◽  
Relationship Of

Quality of life is a level that describes the advantages of an individual that can be assessed from their lives. The purpose of this study was to determine the relationship of social interaction with the quality of life of the elderly in the work area of Bangkala Health Center, Kel. Biring Romang, Kec Manggala, Makassar City. Method: This research is a quantitative study with a type of research with cross-sectional studies with a sample size of 219 respondents using a computerized application of SPSS 20 Che Square test. The results showed that interaction using social media in the elderly P-value = 0,000, which means there is a significant relationship between quality of life in the elderly in the area of Bangkala Health Center, Kel. Biring Romang, Kec. Manggala, Makassar City. Conclusion: There is a relationship between quality of life in the elderly, therefore it is expected that an elderly person should slowly be acquainted with so that in the process of daily life can do social interaction Keywords: Social Interaction, Quality of Life.

scholarly journals Hubungan Kualitas Pelayanan Rawat Inap Dengan Indeks Kepuasan Masyarakat Puskesmas Wonosari

2020 ◽  
Vol 8 (2) ◽  
pp. 16-23
Author(s):  
Lilik Mulyati
Keyword(s):  
Health Center ◽  
Service Providers ◽  
Community Health Center ◽  
Bivariate Analysis ◽  
P Value ◽  
Community Satisfaction ◽  
Cross Sectional ◽  
Spearman Rank ◽  
Satisfaction Index

Community satisfaction measurements are intended to determine the level of community satisfaction with the services provided and provide an opportunity for the community to assess the services that have been received.The design of this study is quantitative with a Cross-Sectional approach. The study was conducted by involving 59 respondents taken by accidental sampling. The study was conducted in April until May 2019 at Wonosari Health Center, Bondowoso Regency. The measuring instrument used was a questionnaire, then bivariate analysis was performed with Spearman Rank Analysis, with a significance of p = 0.05. The results of the Spearman Rank statistical test with significance levels p <0.05. Obtained p-value 0,000 which means There is a Relationship between the Quality of Inpatient Services and the Wonosari Community Health Center Community Satisfaction Index with a correlation coefficient of 0.714. The quality of inpatient care results in an index of community satisfaction when receiving health services provided. The quality of this service can ultimately provide several benefits, including the establishment of harmonious relationships between service providers and customers, providing a good basis for creating customer loyalty and building a favorable recommendation for these service providers.

scholarly journals ANALISIS KUALITAS PELAYANAN, SARANA PRASARANA DAN LINGKUNGAN TERHADAP KEPUASAN PASIEN

2019 ◽  
Vol 7 (2) ◽  
pp. 39
Author(s):  
Sripina Ulandari ◽  
Sunarsih Yudawati
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Data Analysis ◽  
Linear Regression ◽  
Health Center ◽  
Sampling Technique ◽  
Quality Of Services ◽  
P Value ◽  
The Relationship

The puskesmas must still be able to maintain the quality of services supported by adequate facilities and infrastructure and be supported by the creation of a clean, beautiful, neat and pleasant environment so as to meet the expectations or needs of patients. The purpose of this study was to analyze the relationship between the quality of services, facilities and the environment for patient satisfaction at Pujon Health Center Malang Regency.The type of research used is explanatory reset. The sampling technique used was purposive sampling. The sample in this study were patients who came to treatment (at least 2 times treatment) or patients who had used services to the Health Center as many as 150 respondents. Collecting data uses observation techniques, interviews, questionnaires and documentation. The data analysis used is multiple linear regression. Based on the results of the study prove the existence of a significant influence between the quality of service, infrastructure and environment on patient satisfaction in Health Center (p-value 0.034

scholarly journals Faktor – Faktor Yang Berhubungan Dengan Produktivitas Kerja Tenaga Kesehatan Di Puskesmas Tulang Bawang I Kabupaten Tulang Bawang

2020 ◽  
Vol 2 (4) ◽  
pp. 747-757
Author(s):  
M. Arifki Zainaro ◽  
M. Ricko Gunawan ◽  
Suhartini Suhartini
Keyword(s):  
Health Center ◽  
Input Data ◽  
Work Ethic ◽  
Health Workers ◽  
Health Information System ◽  
Work Productivity ◽  
Good Work ◽  
P Value ◽  
Productivity Analysis ◽  
Cross Sectional

ABSTRACT: FACTORS RELATED TO THE WORK PRODUCTIVITY OF HEALTH WORKERS AT THE TULANG BAWANG I HEALTH CENTER IN TULANG BAWANG REGENCY  Introduction: Based on data from the electric health information system (SIKDA) it is known that Puskesmas Tulang Bawang I, input data produced in 2017 were 27 reports, in 2018 there were 316 reports. At the 2017 Penawar Jaya Community Health Center there were 656 reports and in 2018 there were 788 reports, from the data reports it was seen that the Tulang Bawang I Health Center did not report activities to the fullest.Objective: known factors related to the work productivity of health workers at the Tulang Bawang I Health Center in Tulang Bawang Regency in 2019.Method: Type of quantitative research, research design with cross sectional approach. The population in this study were all health workers at the Tulang Bawang I Health Center in Tulang Bawang Regency with a sample of 63 people. There are two variables in this study, namely: Independent variables: motivation, work discipline and work ethic. The dependent variable in this study is work productivity. Analysis of data by univariate (frequency distribution) and bivariate using the chi square test.Results: It is known that respondents with good work productivity as many as 34 (54.0%) respondents, poor work discipline as many as 36 (57.1%) respondents, good motivation as much as 50 (50%) respondents, and good work ethic as many as 39 (61.9 %) respondents. There is a relationship between work discipline and work productivity of health workers (p-value = 0,000 OR 20,800). There is a correlation between motivation and work productivity of health workers (p-value = 0.005 OR 9.778). There is a relationship between work ethic and work productivity of health workers (p-value = 0.020 OR 4,000). Suggestions provide opportunities for employees to express ideas and innovations in the process of progress of the hospital by looking at the rules that apply in the hospital. Key Word:  work productivity, work discipline, motivation, work ethic   INTISARI: FAKTOR – FAKTOR YANG BERHUBUNGAN DENGAN PRODUKTIVITAS KERJA TENAGA KESEHATAN DI PUSKESMAS TULANG BAWANG I KABUPATEN TULANG BAWANG  Pendahuluan: Berdasarkan data sistem informasi kesehatan daera (SIKDA) elektrik diketahui bahwa Puskesmas Tulang Bawang I, input data yang dihasilkan tahun 2017 sebanyak 27 laporan, di tahun 2018 sebanyak 316 laporan. Pada Puskesmas Penawar Jaya tahun 2017 sebanyak 656 laporan dan di tahun 2018 sebanyak 788 laporan, dari laporan data terlihat bahwa Puskesmas Tulang Bawang I tidak melaporkan kegiatan dengan maksimal.Tujuan : diketahui faktor – faktor yang berhubungan dengan produktivitas kerja tenaga kesehatan di Puskesmas Tulang Bawang I Kabupaten Tulang Bawang  tahun 2019.Metode : Jenis penelitian kuantitatif, rancangan penelitian dengan pendekatan cross sectional. Populasi dalam penelitian ini adalah seluruh petugas kesehatan  di Puskesmas Tulang Bawang I Kabupaten Tulang Bawang dengan sampel 63 orang. Variabel dalam penelitian ini ada dua yaitu: Variabel independen: motivasi, disiplin kerja dan etos kerja. Variabel dependen dalam penelitian ini adalah produktivitas kerja. Analisa data secara univariat (distribusi frekuensi) dan bivariat menggunakan uji chi square.Hasil Penelitian : Diketahui responden dengan produktivitas kerja baik sebanyak 34 (54,0%) responden, disiplin kerja kurang baik sebanyak 36 (57,1%) responden, motivasi baik sebanyak 50 (50%) responden, dan etos kerja baik sebanyak 39 (61,9%) responden. Ada hubungan disiplin kerja dengan produktivitas kerja tenaga kesehatan (p-value = 0,000 OR 20,800). Ada hubungan motivasi dengan produktivitas kerja tenaga kesehatan ( p-value = 0,005 OR 9,778). Ada hubungan etos kerja dengan produktivitas kerja tenaga kesehatan (p-value = 0,020 OR 4,000). Saran memberikan kesempatan pada pegawai untuk mengungkapkan ide dan inovasi dalam proses kemajuan rumah sakit dengan memandang aturan yang berlaku di rumah sakit. Kata kunci    : produktivitas kerja, disiplin kerja, motivasi, etos kerja

scholarly journals Analisis Pengaruh Kualitas Pelayanan terhadap Tingkat Loyalitas Pasien Rawat Jalan di RS. Surabaya

2020 ◽  
Vol 3 (2) ◽  
pp. 51-55
Author(s):  
Puryanti Puryanti ◽  
Muhadi Muhadi
Keyword(s):  
Linear Regression ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Sampling Technique ◽  
Outpatient Services ◽  
Cross Sectional ◽  
Patient Loyalty ◽  
Cross Sectional Design ◽  
Willingness To Use

AbstrakJumlah kunjungan pasien rawat jalan merupakan salah satu indikator kinerja pelayanan rawat jalan di rumah. Jumlah kunjungan pasien rawat jalan di Rumah Sakit X selama tiga tahun terakhir  tahun 2016-2018 mengalami penurunan sebesar 10%. Tujuan penelitian ini untuk menganalisis pengaruh kualitas pelayanan rawat jalan terhadap tingkat loyalitas pasien rawat jalan di Rumah Sakit X. Jenis penelitian ini penelitian diskriptif analitik dengan rancang bangun penelitian cross sectional. Sampel penelitian ini adalah pasien rawat jalan sebesar 36 sampel dengan teknik accidental sampling. Analisis data menggunakan uji regresi linear berganda. Hasil penelitian  menujukkan bahwa kualitas pelayanan dokter, perawat, petugas pendaftaran sudah baik (mean ≥ 3,00). Kualitas sarana prasarana kurang baik (mean < 3,00). Tingkat loyalitas pasien berada pada level kesediaan untuk menggunakan kembali dan belum sampai pada level advocacy. Hasil uji regresi linier berganda menunjukkan kualitas pelayanan dokter dan petugas pendaftaran berpengaruh terhadap tingkat loyalitas pasien. Kualitas pelayanan perawat dan sarana prasarana tidak berpengaruh terhadap tingkat loyalitas pasien. Kesimpulan penelitian ini adalah  secara keseluruhan kualitas pelayanan berpengaruh terhadap tingkat loyalitas pasien.  Kata kunci : kualitas, pelayanan, loyalitas, pasien AbstractThe number of outpatient visits is one indicator of the performance of outpatient services in hospitals. The number of outpatient visit at Hospital X during the last three years in 2016 – 2018 increased a decrease of 10%. The purpose of this study was to analyze the influence of the quality of outpatient services on the level of outpatient loyalty at Hospital X. This was descriptive analytics research with cross-sectional design. The sample of this study was outpatients for 36 samples with accidental sampling technique. Data analysis uses multiple linear regression test. The result showed that the quality of the services of doctors, nurses, registration officers was good (mean ≥ 3,00). The quality of infrastructure is poor (mean < 3,00). The level of patient loyalty is at the level of willingness to use again and has not yet reached the level of advocacy. The results of multiple linear regression tests indicate the quality of the services of doctor and registration officers affect the level of patient loyalty. The quality of nurse services and facility does not affect the level of patient loyalty. The conclusion  of this study is that overall service quality affects the level of patient loyalty.Keywords : service, quality, loyalty, patients

ANALISIS PENGARUH UMUR, PENDIDIKAN, PEKERJAAN, PENGHASILAN, DAN JENIS KELAMIN TERHADAP KUALITAS SARANA SANITASI DASAR RUMAH TINGGAL

2020 ◽  
pp. 103-112
Author(s):  
Yonathan Suryo Pambudi ◽  
Elvis Umbu Lolo
Keyword(s):  
Linear Regression ◽  
Multiple Linear Regression ◽  
Secondary Data ◽  
Linear Regression Models ◽  
Chi Square ◽  
Cross Sectional ◽  
Probability Sampling ◽  
Random Probability ◽  
And Gender

Kriteria sarana sanitasi dasar rumah tinggal sesuai dengan Surat Keputusan Kementrian Kesehatan Republik Indonesia Nomor 829/Menkes/SK/VII/1999 tentang persyaratan kesehatan perumahan meliputi sarana air bersih, sarana pembuangan kotoran, saluran pembuangan air limbah, dan sarana tempat pembuangan sampah. Tujuan penelitian ini adalah untuk mengetahui hubungan bagaimana pengaruh variabel umur, pendidikan, pekerjaan, dan jenis kelamin seseorang terhadap kualitas sarana sanitasi dasar rumah tinggal yang dimiliki warga di kelurahan Sewu, kecamatan Jebres, kota Surakarta . Penelitian ini merupakan penelitian deskriptif kuantitatif dengan pendekatan cross-sectional. Sumber data dalam penelitian ini adalah data primer dan sekunder. Populasi 2.277 Kepala Keluarga (KK), dan sampel diambil secara random probability sampling dengan menggunakan rumus Slovin, diperoleh sampel sebanyak 341 Kepala Keluarga (KK). Analisis data dengan chi-square, dan uji regresi linier berganda. Kesimpulan penelitian ini adalah variabel pendidikan (p 0,014 < 0,05), pekerjaan (p 0,000 < 0,05), penghasilan (p 0,000 < 0,05), dan jenis kelamin (p 0,013 < 0,05) memiliki pengaruh yang signifikan terhadap kualitas sarana sanitasi dasar rumah tinggal yang dimiliki responden, sedangkan variabel umur tidak berpengaruh secara signifikan (p 0,105 > 0,05). Berdasarkan pengujian variabel-variabel penelitian dengan model regresi linier berganda diketahui bahwa umur, pendidikan, pekerjaan, penghasilan dan jenis kelamin responden memberikan pengaruh secara serentak atau simultan terhadap kualitas sarana sanitasi rumah tinggal yang dimiliki responden (p 0,000 < 0,05).    The criteria for basic residential sanitation facilities are in accordance with the Decree of the Ministry of Health of the Republic of Indonesia Number 829 / Menkes / SK / VII / 1999 concerning housing health requirements including clean water facilities, sewage disposal facilities, sewage drains, and garbage disposal facilities. The purpose of this study was to determine the relationship between age, education, occupation and gender variables on the quality of basic residential sanitation facilities owned by residents in Sewu Village, Jebres District, Surakarta City. This research was  a descriptive quantitative study with a cross-sectional approach. Sources of data in this study were  primary and secondary data. Population of 2,277 heads of household (KK), and samples taken by random probability sampling using the Slovin formula, obtained a sample of 341 heads of households (KK). Data analysis using chi-square, and multiple linear regression test. The conclusion of this study is that the variables of education  (p 0,014<0.05), occupation  (p 0,000<0.05), income  (p 0,000<0.05), and gender  (p 0,013<0.05) have a significant effect on the quality of basic residential sanitation facilities owned by the respondent, while the variable age does not have a significant effect (p 0,105>0.05). . Based on the testing of research variables with multiple linear regression models, it is known that the age, education, occupation, income and gender of the respondent have a simultaneous or simultaneous influence on the quality of residential sanitation facilities owned by the respondent (p 0,000<0.05).

Waktu Penggunaan Depo Medroxy Progesterone Acetate terhadap Peningkatan Indeks Massa Tubuh (IMT) Ibu di Puskesmas Talise Kota Palu

2019 ◽  
Vol 13 (2) ◽  
pp. 76
Author(s):  
Hadina Hadina ◽  
Kartini Kartini ◽  
Putri Nurul Sakinah
Keyword(s):  
Linear Regression ◽  
Health Center ◽  
Sampling Technique ◽  
Strong Relationship ◽  
Observational Research ◽  
P Value ◽  
Childbearing Age ◽  
Cross Sectional ◽  
Bivariate Data ◽  
Central Sulawesi

Depo medroxy progesterone acetate (DMPA) can cause an increase in Body Mass Index (BMI). The purpose of this study was to determine the effect of the use of depro medroxy progesterone acetate on increasing IMT. Observational research design with cross sectional approach. The study was conducted at the Talise Health Center in Palu, Mantikulore District, Palu, Central Sulawesi, on July 0-31, 2017. The population was all women of childbearing age who had 3 months of injecting birth control with a population of 84 acceptors. Using the Slovin formula, a sample size of 69 was obtained. Sampling with a purposive sampling technique. The research instrument used questionnaires and weight scales. Univariate and bivariate data analysis. Correlation analysis and simple linear regression showed the influence of the time of use of DMPA contraception to increase BMI has a significant relationship p-value <0.05 with a correlation coefficient of 0.513 with a strong relationship, and the t value of 4.886 is greater than t table of 1.996 this means that the time DPMA use has an effect on weight gain. The linear regression equation obtained is Y = -0,984 + 0,259.X. From this study it can be concluded that the use of DPMA contraception affects the increase in maternal IMT at Talise Health Center. It is recommended for midwives to be able to provide counselors to acceptors about the side effects of contraception, so that acceptors are more selective in choosing contraception

scholarly journals Selection of Appropriate Model for Quality of Life Data of Strabismus Patients Despite Censorship

2021 ◽  
Author(s):  
Zahra Ghassemi ◽  
Mehdi Yaseri ◽  
Mostafa Hosseini
Keyword(s):  
Quality Of Life ◽  
Linear Regression ◽  
Regression Model ◽  
Multiple Linear Regression ◽  
Linear Regression Model ◽  
Multiple Linear Regression Model ◽  
Tobit Model ◽  
P Value ◽  
Response Variable

Introduction: Previous studies on the quality of life of strabismus patients have not examined the existence of censoring to express the relation between the response variable and its predictors. Methods & Materials: The information used in this study is a conducted cross-sectional study in 2012. The sample size is 90 children in the age range (4-18) years and with congenital strabismus. We used the RAND Health Insurance Study questionnaire with ten subscales to evaluate the quality of life, which was increased to 11 dimensions by adding some items related to eye alignment concerns introduced by Archer et al. The demographic profile is also recorded by 13 other questions. We have expressed the relationship between the independent and response variables in each of the 11 dimensions of the questionnaire and the overall quality of life score by fitting the multiple linear regression model. Then we fitted the two models of classic Tobit and CLAD, which are for censoring, to all dimensions of the questionnaire. Results: We showed that in fitting the models to the overall quality of life scale variable, the best model is the multiple linear regression. Because the response variable was normal, and there was no censoring (ceiling and floor effect). However, in the depression subscale, due to the high censoring (28.89% of the ceiling effect) and the almost normal distribution of the response variable (p-value of skewness< 0.05), the appropriate model according to the criteria is the classic Tobit (AIC = 546.33). That is, the classic Tobit model is the best alternative to the multiple linear regression model in the presence of censoring. But these conditions did not exist in all variables. In the subscale, there was a severe censoring performance constraint (67.78% of the ceiling effect). When censoring is high, the distribution of the response variable becomes very skewed, and the distribution of response variables deviates drastically from normal. The distribution of the performance constraint variable was very skewed (p-value <0.001). Here the RMSE standard scale for the classic Tobit model was 28.74, which is much higher than the standard scale for the multiple linear regression model (14.23). The best model for the high censoring was CLAD. Conclusion: To use the appropriate statistical method in the analysis, one must look at how the response variable is distributed. The multiple linear regression model is very widely used, but in the presence of censoring, the use of this model gives skewed results. In this case, the classic Tobit model and its derived model, CLAD, are replaced. The nonparametric CLAD model calculates accurate estimates with minimum defaults and censoring.

scholarly journals Hubungan Mekanisme Koping dengan Kualitas Hidup pada Klien Diabetes Melitus Tipe 2 di Wilayah Kerja Puskesmas Kaliwates-Jember

2019 ◽  
Vol 7 (2) ◽  
pp. 80
Author(s):  
Putri Hidayatur Rochmah ◽  
Hanny Rasni ◽  
Kholid Rosyidi Muhammad Nur
Keyword(s):  
Quality Of Life ◽  
Health Center ◽  
Coping Mechanisms ◽  
P Value ◽  
Life Questionnaire ◽  
Primary Health Center ◽  
Cross Sectional ◽  
Significance Level ◽  
Primary Health

Type 2 Diabetes Mellitus (T2DM) is one of the progressive chronic diseases that cause various complications. Complications that are often experienced by T2DM clients such as foot injuries can affect the quality of life. One of the factors influencing the quality of life is a coping mechanism. This study aimed to analyze the relationship between coping mechanisms and the quality of life of clients of T2DM in the working area of ​​Kaliwates Primary Health Center, Jember. The design of this research was analytical with a cross-sectional approach. Respondents in this study were 84 and obtained by a purposive sampling technique. The data collection method used the Cope Inventory and DQOL (Diabetes Quality of Life) questionnaire. The data analysis used Spearman correlation test with a significance level of 0.05. The results of the study showed that the most used coping was emotional-focused coping with an average value was 3.02 and the majority of respondents had a high quality of life of 67 respondents (79.8%). There is no correlation between coping mechanisms and the quality of life of clients of T2DM in the work area of ​​Kaliwates Primary Health Center, Jember (p-value = 0.273). Other factors such as anxiety, depression, physical activity, control of blood sugar, fatigue, and stress need to be assessed to improve the quality of life for clients of T2DM.

scholarly journals Analysis of Lut Tawar Health Center Service Quality on Outpatient Patient Satisfaction in Central Aceh Regency

2021 ◽  
Vol 2 (2) ◽  
pp. 50-58
Author(s):  
Asriwati Amirah ◽  
Mappeaty Nyorong ◽  
Wahyu Fatrah Nananda
Keyword(s):  
Health Services ◽  
Service Quality ◽  
Health Center ◽  
Physical Condition ◽  
Secondary Data ◽  
Primary Data ◽  
P Value ◽  
Cross Sectional ◽  
Quality Of Health Services

The purpose of this study was to find out what aspects were related to the quality of service at the Lut Tawar Health Center to the Satisfaction of Outpatients in Central Aceh Regency. The research design used in this study was Cross Sectional. The population in this study was 7,507 people and the samples taken by accidental sampling were 99 people. Data collection methods are primary data and secondary data. Analysis of the data used is a binary logistic regression test. The results showed that the physical condition had a sig-p value of 0.004 < 0.05, reliability sig-p 0.004 < 0.005, and a sig-p guarantee of 0.030 < 0.05, which means that it has a relationship with the quality of health services, while responsiveness has no relationship to the quality of health services because it has a sig-p value of 0.173 > 0.05 and concern has no relationship to the quality of health services because it has a sig-p value of 0.893 > 0.05. The most dominant aspect related to service quality is the variable of physical condition p = 0.004 <0.05. The conclusion in this study is that there is a relationship between physical condition, reliability, and assurance on the quality of Community Health Center (puskesmas) services, while the responsiveness and caring variables have no relationship to the quality of puskesmas services.

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