Non-Profits and the Use of Social Technologies for Knowledge Management

2016 ◽  
Author(s):  
Dinesh Rathi ◽  
Lisa Given ◽  
Eric Forcier
Keyword(s):  
Social Media ◽  
Mixed Methods Research ◽  
Online Survey ◽  
Qualitative Interviews ◽  
Ongoing Research ◽  
Non Profit ◽  
Médias Sociaux ◽  
Social Technologies ◽  
Medias Sociaux

This poster presents key outcomes and emerging findings from ongoing research examining the role of social technologies such as blogs, wikis, and social networks (e.g., Twitter, Facebook, LinkedIn) for creating, sharing, gathering and managing knowledge in non-profit organizations (NPOs). Mixed methods research including qualitative interviews with 16 Canadian NPOs and a national online survey of NPOs have generated a number of key findings on the role of social media as KM tools in the not-for-profit sector. These findings help us understand the implications of global connectedness, as manifested in social media, on the KM practices of these organizations.Cette affiche présente les principaux résultats et conclusions issues d’une recherche en cours qui examine le rôle des technologies sociales comme les blogues, les wikis et les réseaux sociaux (par ex., Twitter, Facebook, LinkedIn) pour la création, le partage, la collecte et la gestion des connaissances dans les organisations à but non lucratif (OSBL). La recherche, effectuée en utilisant un mélange de méthodes, y compris des entretiens qualitatifs avec seize OSBL canadiennes et un sondage national en ligne, a généré un certain nombre de conclusions-clés sur le rôle des médias sociaux comme outils de gestion des connaissances dans le secteur des organisations sans-but-lucratif. Ces conclusions nous permettent de comprendre les implications de l’interconnexion au niveau mondial, telle qu'elle se manifeste dans les médias sociaux, par les pratiques de gestion des connaissances dans ces organisations. 

Every Task its Tool, Every Tool its Task: Social Media Use in Canadian Non-Profit Organizations

2016 ◽  
Author(s):  
Dinesh Rathi ◽  
Lisa Given ◽  
Eric Forcier ◽  
Sarah Vela
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Online Survey ◽  
Non Profit ◽  
Médias Sociaux ◽  
Social Media Platforms ◽  
Non Profit Organizations ◽  
Use Of Social Media ◽  
Medias Sociaux ◽  
Insight Into

This paper presents emerging results of a national online survey of Canadian Non-Profit Organizations (NPOs) on their perception and use of social media, and their role for the purpose of Knowledge Management (KM). Based on results from the first 320 respondents spanning across local and provincial boundaries, these findings provide insight into what social media platforms are preferred by these organizations, what tasks they are used for and the tasks for which these tools are considered most effective.Cet article présente les résultats d’une enquête nationale effectuée en ligne auprès des organismes canadiens sans but lucratif (OSBL), les interrogeant sur leur compréhension et leur utilisation des médias sociaux, et le rôle de ceux-ci dans la gestion des connaissances. Sur la base des données obtenues auprès des 320 premiers répondants, se situant par-delà les frontières locales et provinciales, ces résultats permettent de comprendre quelles sont les plates-formes de médias sociaux préférées par ces OSBL, pour quelles tâches elles sont utilisées et pour quelles tâches ces outils sont considérés comme les plus efficaces.

Tools of Engagement for Knowledge Management: Using Social Media to Capture Non-Profit Organizations' Stories

2014 ◽  
Author(s):  
Eric Forcier ◽  
Dinesh Rathi ◽  
Lisa Given
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Information Sources ◽  
Qualitative Interviews ◽  
Non Profit ◽  
Médias Sociaux ◽  
Non Profit Organizations ◽  
Medias Sociaux

Presents results from qualitative interviews with individuals working in non-profit organizations near Edmonton, Alberta. The findings point to the importance of stories as information sources used within the organizations, with social media playing a key role in capturing those stories and engaging with the community.Seront présentés les derniers résultats d'entrevues qualitatives auprès d'individus travaillant pour une organisation à but non lucratif près d'Edmonton, en Alberta. Les résultats démontrent l'importance de l'histoire comme source d'information importante au sein des organisations et les médias sociaux jouent un rôle clé dans la capture de ces histoires et l'engagement avec la communauté.

The Social Media Presence of Non-profit Organizations

2013 ◽  
Author(s):  
Shannon Lucky ◽  
Dinesh Rathi
Keyword(s):  
Social Media ◽  
Community Building ◽  
Non Profit ◽  
Media Technologies ◽  
Médias Sociaux ◽  
The Social ◽  
Powerful Knowledge ◽  
Social Media Presence ◽  
Non Profit Organizations ◽  
Medias Sociaux

Social media technologies have the potential to be powerful knowledge sharing and community building tools for both corporate and non-profit interests. This pilot study explores the social media presence of a group of forty-six Alberta-based non-profit organizations (NPOs) in this information rich space. In this paper we look at the pattern of presence of NPOs using social media and relationships with staffing structures.Les médias sociaux ont la capacité d’être de puissants outils de partage de la connaissance et de rassemblement communautaire pour les organisations à but lucratif et sans but lucratif. Cette étude pilote explore la présence dans les médias sociaux d’un groupe de quarante-six organisations sans but lucratif (OSBL) albertaines dans cet environnement riche en information. La communication portera sur les modèles de présence des OSBL dans les médias sociaux et les liens avec les structures organisationnelles.

scholarly journals Quasi-Gatekeeping and Quasi-Gatewatching: The Dual Role of Public Relations Practitioners in the Social Media Domain

2019 ◽  
Vol 44 (1) ◽  
Author(s):  
Princewell Nwanganga Achor ◽  
Justie O. Nnabuko
Keyword(s):  
Social Media ◽  
Public Relations ◽  
Digital Media ◽  
Dual Role ◽  
Public Relations Practitioners ◽  
Médias Sociaux ◽  
The Social ◽  
Il Y A ◽  
Medias Sociaux

Background  Existing literature depicts public relations practitioners as gatekeepers. Despite this, limited research exists on how much of a gatekeeping role public relations practitioners play in their organizations’ communication with the publics in the social media domain. Analysis  This article bridges the research gap by examining the dual role of quasi-gatekeeping and quasi-gatewatching performed by public relations practitioners in their attempt to communicate, regulate, and manage information in the social media domain and market-space media environment. Conclusion and implications  Discussion of these two distinct roles expands the frontiers of gatekeeping studies in public relations practice and communication studies, through the introduction of a new mixed-flow model of the gatekeeping function of public relations practitioners in the digital media landscape.RÉSUMÉContexte  En dépit de la littérature existante montre que les spécialistes des relations publiques en tant que gardiens, cependant, il y a peu de recherches sur la quantité de rôle de surveillance les spécialistes en relations publiques jouent dans leurs organisations la communication avec le public dans le domaine des médias sociaux. Analyse  Par conséquent, cet article se ferme cette lacune en examinant le rôle de la dualité de pouvoirs quasi-control et quasi-gatewatching effectuée par le spécialistes des relations publiques dans leur tentative de communiquer, réglementer et gérer l’information dans le domaine des médias sociaux. Conclusion et implications  La discussion sur ces deux rôles distincts a enrichi la compréhension et les frontières d’un contrôle dans la pratique des relations publiques par l’introduction d’un nouveau modèle de flux mixtes de contrôle dans le paysage médiatique numérique.

scholarly journals Towards a Cybervictimology: Cyberbullying, Routine Activities Theory, and the Anti-Sociality of Social Media

2015 ◽  
Vol 40 (3) ◽  
Author(s):  
Michael Arntfield
Keyword(s):  
Social Media ◽  
Social Behaviour ◽  
Routine Activities ◽  
Routine Activities Theory ◽  
Médias Sociaux ◽  
Theory Of Crime ◽  
Media Environments ◽  
Medias Sociaux ◽  
New Framework

Existing research on cyberbullying has consistently overlooked the role of victims in online offending, as well as victim behaviour as both a facilitator and predictor of digital predation. This article offers an interdisciplinary critique of existing research and proposes a new framework of cybervictimology—traditional victimology in the context of cyberactivities. The framework points to cyberbullying as being best explained by Cohen and Felson’s (1979) routine activities theory of crime. Because one of the main criteria of “traditional” corporeal bullying is repetition, the routine activities of victims in social media environments are key facilitators in the bullying process; they serve as advanced indicators of victimization in a space where anti-social behaviour is comparatively tolerated—and even celebrated—in the absence of suitable guardianship. La récherche actuelle sur cyberintimidation a souvent négligé le role des victimes en cas de les crimes engagé en linge, et aussi les compartements de victimes comme faciliateurs et prédicteurs de predation numérique. Cet essai offre une critique interdisciplinaires de la récherche et propose un noveau cadre de cybervictimologie—le victimologie tradionnel en cas de les activités en ligne. Le cadre proposé indique que cyberintimidation est mieux expliqué par le ‘routine activities theory’ proposé par Cohen et Felson (1979). Parce que l’un des principaux critères de cyberintimidation traditionnel est repetition, les activities discret des victimes dans les environments des médias sociaux sont les principaux facilitateurs de cyberintimidation dans les environments en ligne où le compartement déviant est souvent toléré et encore célèbre en l’absence de la tutelle apprpriée.

scholarly journals INTO THE BELLY OF THE BEAST: THE RESEARCH ON SOCIAL MEDIA AND COVID-19 MISINFORMATION IN 2020

2021 ◽  
Author(s):  
Nicola Righetti ◽  
Luca Rossi ◽  
Giada Marino
Keyword(s):  
Social Media ◽  
Online Survey ◽  
Interdisciplinary Studies ◽  
Media Communication ◽  
Ongoing Research ◽  
Wide Range ◽  
Social Media Platforms ◽  
Ease Of Access ◽  
Access To Data

In this paper we present some preliminary findings from an ongoing research on a comprehensive corpus of 378 interdisciplinary studies about misinformation and COVID-19 published in 2020, focusing on the role of social media platforms in spreading and countering mis- and disinformation. We followed the PRISMA guidelines for systematic reviews to collect and screen results, and a coding scheme based on methodological and substantive questions to analyze them. The preliminary results show, among others, that research on COVID-19 misinformation reproduces a well-known trend of differentiated attention to social media platforms based on both popularity among users and ease of access to data by scholars, that online survey distributed via social media has been a very popular approach, and the presence of a wide range of perspectives, and sometimes diverging point of views, on problematic information, in terms of prevalence of misinformation, countermeasures, and the role of social media communication. During the conference presentation, comprehensive results from the research will be presented.

The Australian Nons-Profit Sector, Knowledge Management and Social Media

2016 ◽  
Author(s):  
Dinesh Rathi ◽  
Lisa M. Given
Keyword(s):  
Social Media ◽  
Knowledge Management ◽  
Non Profit ◽  
Médias Sociaux ◽  
Use Of Social Media ◽  
Use Of Knowledge ◽  
Medias Sociaux

This poster presents key emerging findings from theonline survey which was conducted with a largenumber of Australian non-profit sector units to getinsight into the use of knowledge management (KM)practices as well as the use of social media such asFacebook, YouTube and Twitter, particularly in KMpractices. The findings from the data collected duringthe first month of opening of survey will be presentedin the poster. These findings will provide us withbetter understanding KM, NPO and social medialandscape which will have implications and learningfor NPOs operating in Canada and other countries.Cette affiche présente les principaux résultats issusde l’enquête en ligne qui a été menée auprès d’ungrand nombre d’unités australiennes du secteur à butnon lucratif afin d’obtenir une perspective surl’utilisation et les pratiques en gestion desconnaissances (GC) ainsi que l’utilisation des médiassociaux tels que Facebook, YouTube et Twitter, enparticulier dans les pratiques de gestion desconnaissances. Les résultats des données recueilliespendant le premier mois de l’ouverture de l’enquêteseront présentés sur cette affiche. Ces résultats nousfourniront une meilleure compréhension du paysagede la GC, des OSBL et des médias sociaux, ce quiaura des répercussions et un apprentissage pour lesOSBL en exploitation au Canada et dans d’autrespays.

scholarly journals SOCIAL MEDIA USE, TRUST AND TECHNOLOGY ACCEPTANCE: INVESTIGATING THE EFFECTIVENESS OF A CO-CREATED BROWSER PLUGIN IN MITIGATING THE SPREAD OF MISINFORMATION ON SOCIAL MEDIA

2021 ◽  
Author(s):  
Eleni Kyza ◽  
Christiana Varda ◽  
Loukas Konstantinou ◽  
Evangelos Karapanos ◽  
Serena Coppolino Perfumi ◽  
...  
Keyword(s):  
Artificial Intelligence ◽  
Social Media ◽  
Technology Acceptance ◽  
Mixed Methods Research ◽  
Media Use ◽  
Individual Characteristics ◽  
Social Media Use ◽  
Ongoing Research ◽  
Technological Intervention

Social media have become online spaces where misinformation abounds and spreads virally in the absence of professional gatekeeping. This information landscape requires everyday citizens, who rely on these technologies to access information, to cede control of information. This work sought to examine whether the control of information can be regained by humans with the support of a co-created browser plugin, which integrated credibility labels and nudges, and was informed by artificial intelligence models and rule engines. Given the literature on the complexity of information evaluation on social media, we investigated the role of technological, situational and individual characteristics in “liking” or “sharing” misinformation. We adopted a mixed-methods research design with 80 participants from four European sites, who viewed a curated timeline of credible and non-credible posts on Twitter, with (n=40) or without (n=40) the presence of the plugin. The role of the technological intervention was important: the absence of the plugin strongly correlated with misinformation endorsement (via “liking”). Trust in the technology and technology acceptance were correlated and emerged as important situational characteristics, with participants with higher trust profiles being less likely to share misinformation. Findings on individual characteristics indicated that only social media use was a significant predictor for trusting the plugin. This work extends ongoing research on deterring the spread of misinformation by situating the findings in an authentic social media environment using a co-created technological intervention. It holds implications for how to support a misinformation-resilient citizenry with the use of artificial intelligence-driven tools.

scholarly journals #DevResearch: Exploring Development Researchers Twitter Use for Research Dissemination

2021 ◽  
Vol 12 (1) ◽  
Author(s):  
Anchal Khandelwal ◽  
Anirudh Tagat
Keyword(s):  
Social Media ◽  
Survey Data ◽  
Media Use ◽  
Development Research ◽  
Research Dissemination ◽  
Twitter Data ◽  
Médias Sociaux ◽  
The Social ◽  
Medias Sociaux

Social media is increasingly used by researchers to discuss research and policy.However, little is known about access to social media as well as the nature of its use among development studies researchers. This study combines survey data on the social media use of 131 development researchers with data on 56,512 tweets by development researchers. Development researchers are most active on Twitter and Facebook, and use them to engage with academics and students. Twitter data reveal that only a small fraction of tweets explicitly discuss their country of residence. Implications for understanding the role of social media in the dissemination and use of development research are provided. Les chercheurs ont de plus en plus recours aux médias sociaux pour discuter de recherche et de politiques. Cependant, on en sait peu sur l’accès aux médias sociaux par les chercheurs en études du développement et leur utilisation de ceux-ci. Cet article combine les données provenant d’un sondage fait auprès de 131 chercheurs en développement et les données sur 56,512 Tweets envoyés par des chercheurs en développement. Ces chercheurs sont particulièrement actifs sur Twitter et Facebook, utilisant ces réseaux pour échanger avec des académiques et des étudiants. Cependant,les données sur Twitter révèlent qu’une part infime seulement des Tweets discutent explicitement de leur pays de résidence. Cette étude traite ainsi d’approches pour comprendre le rôle des médias sociaux dans la dissémination et l’utilisation de la recherche en développement.

scholarly journals Us Mob Online: The Perils of Identifying as Indigenous on Social Media

Genealogy ◽  
2021 ◽  
Vol 5 (2) ◽  
pp. 52
Author(s):  
Bronwyn Carlson ◽  
Tristan Kennedy
Keyword(s):  
Social Media ◽  
Indigenous People ◽  
Indigenous Peoples ◽  
Mixed Methods Research ◽  
Indigenous Communities ◽  
Digital Environment ◽  
Collective Identities ◽  
Social Media Platforms ◽  
Insight Into

Social media is a highly valuable site for Indigenous people to express their identities and to engage with other Indigenous people, events, conversations, and debates. While the role of social media for Indigenous peoples is highly valued for public articulations of identity, it is not without peril. Drawing on the authors’ recent mixed-methods research in Australian Indigenous communities, this paper presents an insight into Indigenous peoples’ experiences of cultivating individual and collective identities on social media platforms. The findings suggest that Indigenous peoples are well aware of the intricacies of navigating a digital environment that exhibits persistent colonial attempts at the subjugation of Indigenous identities. We conclude that, while social media remains perilous, Indigenous people are harnessing online platforms for their own ends, for the reinforcement of selfhood, for identifying and being identified and, as a vehicle for humour and subversion.

Sign in / Sign up

Export Citation Format

Share Document