scholarly journals Elisitasi Kebutuhan Untuk Meningkatkan Kepuasan Pengguna Pada Sistem E-Learning Universitas Muhammadiyah Malang

2021 ◽  
Vol 4 (2) ◽  
pp. 228-237
Author(s):  
Much. Romadhoni ◽  
◽  
Wahyu Andhyka Kusuma ◽  
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Learning System ◽  
Narrative Form ◽  
Interview Method ◽  
Elicitation Methods ◽  
E Learning ◽  
Elicitation Process ◽  
The University ◽  
Different Characteristics

In recent years the use of information systems has changed very dramatically. Currently, many information systems are developed for various types of users. These various kinds of users have different characteristics, which makes it very difficult for organizations developing information systems to know the needs of their users. For this reason, a good and in-depth need elicitation is needed to really know the user's needs. The purpose of this study is to explore the needs of users in the E-Learning system of the University of Muhammadiyah Malang to increase user satisfaction of the system. In this study, several elicitation methods were used, namely interviews, storytelling, user personas, and storyboards. The interview method is carried out to explore the problems experienced by users when using the system. Then the results of the interview will be processed into a narrative form of storytelling and then poured into a persona document. By using the above method, you can dig deeper to get a sharper solution to the problems experienced by users. The results of these four methods have proven to be effective in the need elicitation process because these four methods are interrelated and complement each other. This study resulted in a storyboard containing recommended solutions from the results of the excavation of needs carried out on users of the University of Muhammadiyah Malang E-Learning system

Users' Satisfaction with e-Learning

2010 ◽  
pp. 157-175 ◽  
Author(s):  
Adeyinka Tella
Keyword(s):  
User Satisfaction ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Learning System ◽  
Content Quality ◽  
Download Time ◽  
University Of Botswana ◽  
Validated Questionnaire ◽  
E Learning ◽  
The University

This chapter examines a case study of the user’s satisfaction with e-learning at the University of Botswana. The study drawn on 415 undergraduate students who are users of e-learning from across six faculties and 39 departments of the university. Data was collected through an adapted and validated questionnaire. The result reveals generally that students were satisfied with e-learning system at the University of Botswana. Overall, 87.3% were adequately satisfied, satisfied, and moderately satisfied; while on the other hand, 11.8% were less satisfied and not satisfied. Perceived usefulness, perceived ease of use, system quality, content quality teaching and learning effectiveness dimensions were indicated to have the capacity to determine users’ satisfaction with e-learning. Furthermore, the results demonstrate that the entire user satisfaction dimension positively and significantly correlate with and adequately predict and determine satisfaction with e-learning. Challenges indicated facing use of e-learning system are log on problems, loss/forgotten password, network/ server failure, access, and long download time for large adobe and PPT files. Upon these findings recommendations such as increase in the number of access and bandwidth of the system to allow it to work faster than before were suggested.

scholarly journals Penerapan Metode User Centered Design Untuk Mengembangkan E-Learning Universitas Jember Berbasis Mobile

2018 ◽  
Vol 3 (3) ◽  
pp. 85
Author(s):  
Fahrobby Adnan ◽  
Muhammad Huda Muttaqin ◽  
Tio Dharmawan
Keyword(s):  
Data Collection ◽  
Learning Process ◽  
User Satisfaction ◽  
System Development ◽  
Learning System ◽  
User Centered Design ◽  
Design Development ◽  
E Learning ◽  
The University ◽  
User Centered

Aspects of usability or usability in the user's point of view when using and utilizing a product. The use of an inappropriate method in developing the design will increase the number of requests to improve the product after it is finished. Inappropriate method of selecting methods for design development Usually occurs in applications based on Graphical User Interface (GUI), e-commerce websites, cellular services, and also technology in the field of education called e-learning. E-learning is one technology that develops a distance learning system that provides a variety of solutions where the Internet is the medium. Supported by the development of technology supported by smartphones can also be used for the learning process. With the existence of smartphones, students will more easily access learning materials, and teachers will also be easier to share the material to be received. To support the effort to obtain the level of user satisfaction without leaving the specific purpose of making the application itself a user centered design (UCD) method can be applied. UCD is a method that helps users. With the application of this method users will be satisfied and comfortable when using with the system. Based on the concepts of the UCD method and the problems that occur in e-learning especially the University of Jember E-Learning application, it can be seen that the UCD method is suitable to be applied in the development of mobile-based Universitas Jember e-learning applications with the aim of making it easier students and lecturers in the learning process at the University of Jember. This research was conducted in 3 stages, namely data collection, analysis, and system development. The data collection phase consists of literature studies, and questionnaires. The analysis phase is done by processing the data from the questionnaire and conducting usability testing. The development phase is done by building a mobile-based e-learning application. The results of this study are the University of Jember M-Learning application.

scholarly journals Pengukuran Keberhasilan E-Learning dengan Mengadopsi Model Delone & Mclean

2018 ◽  
Vol 8 (1) ◽  
pp. 68
Author(s):  
Deny . ◽  
Johanes Fernandes Andry
Keyword(s):  
Information System ◽  
Information Systems ◽  
Educational Institution ◽  
Learning System ◽  
Added Value ◽  
Information Portal ◽  
Delone And Mclean ◽  
Success Model ◽  
E Learning ◽  
The University

Investment resources, time and cost in the implementation of information systems are not small, making measuring the success of information systems becomes very important to do. Meanwhile, the university as an educational institution today has been rampant to implement e-learning as an information system that provides added value for students. A University in North Jakarta has implemented e-learning integrated with information portal of students and lecturers since 2009. But until now has not been measured the success of the information system. So this research is done with one of the goals to measure the success of e-learning adopted by the University. In addition, this research would like to test the success model of DeLone and McLean's updated information system (2003) in the case of e-learning. The analysis was performed using SEM with the help of Lisrel 8.7 which tested 7 hypotheses. From this research found that DeLone and McLean model can not be used to explain the cause of success of e-learning system that its use is required, but need further research to get better level of generalization.

Analsis e-learning status in Palestinian universities, a case study of Palestine Technical University KadoorieTulkarm

2020 ◽  
Vol 8 (3) ◽  
pp. 154-178
Author(s):  
Heba Almbayed
Keyword(s):  
Learning System ◽  
Simple Random Sample ◽  
First Year ◽  
First Year Students ◽  
Academic Level ◽  
Computer Course ◽  
E Learning ◽  
Technical University ◽  
Palestinian Universities ◽  
The University

The study aimed to analyze the reality of e-learning at Palestine Technical University-Khudouri/Tulkarem, and to identify the most important challenges facing students when using the education system, as well as to analyze the extent to which university students interact with the e-learning system, and to show the differences between the average opinions of the study sample on e-learning according to the study variables due to the nature of the study, the descriptive analytical approach was used, in order to reach practical results, and to achieve and analyze the reality of e-learning  a questionnaire consisting of (34) paragraphs was designed, where the study community consisted of (6,559) students, and a simple random sample of (522) students was taken, and the questionnaire was distributed electronically because it was not able to be distributed manually due to the prevailing conditions _ the spread of the Corona pandemic- at the time of the preparation of the study. The results of the study showed that (63.136%) of the researched believe that the reality of e-learning at the university suffers from different problems. The study indicated that (87.97%) among respondents, complaints have increased in the e-learning system after the Corona pandemic and that (81.36%) among the researchers, the infrastructure was one of the most barriers in e-learning. While (63.934%)of the researched that e-learning has a role to play in achieving Interaction among students, as the results of the study showed no differences Statistically significant to the reality of e-learning according to the gender variable, and there are no differences depending on the variable of the scientific qualification except in the field of e-learning reality, there are also no differences Statistics according to the variable of the academic level ,except for the field of Interaction with students. In the light of the results of the study, a series of recommendations were made, the most prominent of which were: 1.Include an e-learning system item in The computer course assigned as a university requirement for first-year students 2. Provide opportunities to train and develop the capabilities of all educational parties to use and apply E-learning.

Promoting Greater Interactivity and Participative Learning through Collaborative and Virtual Learning Space

2017 ◽  
pp. 125-139
Author(s):  
Chee Leong Lim ◽  
Siew Fun Tang
Keyword(s):  
Transformative Learning ◽  
Tertiary Education ◽  
Learning Opportunities ◽  
Learning System ◽  
Learning Space ◽  
Learning And Teaching ◽  
E Learning ◽  
Participative Learning ◽  
Effective Use ◽  
The University

With the implementation of various innovations and transformative learning and teaching practices, Taylor's University continues to serve as the torchbearer in the sphere of private tertiary education in Malaysia. Since 2012, Taylor's University has embarked on an ambitious journey to re-define student learning for better academic outcomes. The effective use of LMS (Learning Management System) or better known as TIMeS (Taylor's Integrated Moodle e-learning System) @ Taylor's University has yielded highly engaging learning opportunities for students to learn at anytime and anywhere. It is Taylor's University's aim to be in the cutting edge of technology and to implement the finest learning design for its students as the university realizes that learning space plays an important role in producing work-ready graduates.

End-User Quality of Experience-Aware Personalized E-Learning

2011 ◽  
pp. 281-301
Author(s):  
Cristina Hava Muntean ◽  
Gabriel-Miro Muntean
Keyword(s):  
Learning Process ◽  
User Satisfaction ◽  
Quality Of Experience ◽  
Learning System ◽  
Learning Performance ◽  
End User ◽  
Delivery Performance ◽  
E Learning ◽  
Result Analysis

Lately, user quality of experience (QoE) during their interaction with a system is a significant factor in the assessment of most systems. However, user QoE is dependent not only on the content served to the users, but also on the performance of the service provided. This chapter describes a novel QoE layer that extends the features of classic adaptive e-learning systems in order to consider delivery performance in the adaptation process and help in providing good user perceived QoE during the learning process. An experimental study compared a classic adaptive e-learning system with one enhanced with the proposed QoE layer. The result analysis compares learner outcome, learning performance, visual quality and usability of the two systems and shows how the QoE layer brings significant benefits to user satisfaction improving the overall learning process.

Value, Satisfaction, and Effectiveness

2006 ◽  
pp. 18-89
Author(s):  
Yair Levy
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Value Theory ◽  
Learning Systems ◽  
Mediated Learning ◽  
End User ◽  
Perceived Satisfaction ◽  
E Learning ◽  
Education Marketing ◽  
Systems Effectiveness

In this chapter, a comprehensive review of the major literature streams is presented and serves as a foundation for this book. To identify the relevant theories of value, this chapter starts with a discussion of the value theory from the field of behavioral research psychology and explores its implications on research in the fields of education, marketing, and information systems (IS). Rokeach’s Value Survey (RVS) theory, List of Values (LOV) theory, and value of information systems are discussed as the theoretical foundation for this study of learners’ perceived value of e-learning systems. To identify the relevant theories for studying user satisfaction of information systems, this chapter provides a discussion of two valid theories of user satisfaction from the IS field. User Information Satisfaction (UIS) theory and End-User Computing Satisfaction (EUCS) theory are presented as the foundation for guiding the assessment measures related to learners’ perceived satisfaction with e-learning systems. In the pursuit of development of a sound instrument to assess learners’ perceived e-learning systems effectiveness, this chapter continues with a discussion of IS Effectiveness theory from the field of information systems. Technology mediated learning (TML) literature from IS and education is presented (e.g., Alavi, 1994; Alavi, Wheeler, & Valacich, 1995; Hiltz & Johnson, 1990; Hiltz & Wellman, 1997; Leidner & Jarvenpaa, 1993; Marks, 2000; Piccoli, Ahmad, & Ives, 2001; Webster & Hackley, 1997).

PENINGKATAN KINERJA SISTEM E-LEARNING DALAM PERSPEKTIF UNIVERSITAS 4.0 MENGGUNAKAN KERANGKA IT BALANCED SCORECARD

2020 ◽  
Vol 21 (1) ◽  
pp. 42-48
Author(s):  
Nadidah Ayu Syafitri ◽  
Muhammad Izman Herdiansyah
Keyword(s):  
Balanced Scorecard ◽  
Future Orientation ◽  
Learning Systems ◽  
Learning System ◽  
Corporate Contribution ◽  
E Learning ◽  
User Orientation ◽  
The University ◽  
Operational Excellence

Bina Darma University (UBD) as one of the university based information technology currently has been assisted by the use of IT in implementing its strategy. University 4.0 is a university that makes students as a learning center and assisted by the use of IT.  UBD in conducting learning has been assisted by e-learning which is one of the benchmarks of 4.0 University perspectives. E-Learning implementation assists the learning process by students and lecturers. The performance of the e-learning system has not been measured. Measurements are performed to improve the quality of e-learning systems in the 4.0 university perspective. To perform analysis used the IT framework Balanced Scorecard consisting of four perspectives namely Corporate Contribution/Business Contribution, User Orientation, Operational Excellence and Future Orientation. The result of this research is an improved analysis of quality and strategies to improve the quality of e-learning systems in the 4.0 university perspective.

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