scholarly journals Is Lombok Really Perceived as Halal Tourism Destination? A Study of Tourist Satisfaction and Loyalty

2021 ◽  
Author(s):  
Nathanael Adi Cahyono ◽  
Serli Wijaya ◽  
Deborah Christine Widjaja
Keyword(s):  
Tourism Destination ◽  
Tourist Satisfaction

scholarly journals Determinants of Excursionists’ Satisfaction and Loyalty Towards Architectural Tourism in Ipoh Township, Malaysia

2021 ◽  
Vol 2 (1) ◽  
pp. 1-18
Author(s):  
Anna Manisha Rames ◽  
Tan Gek Siang ◽  
Yeo Sook Fern
Keyword(s):  
Sampling Technique ◽  
The State ◽  
Destination Image ◽  
Future Research ◽  
Tourism Destination ◽  
Internal Reliability ◽  
Destination Loyalty ◽  
Tourist Satisfaction ◽  
Tourism Sector ◽  
Managerial Implications

This study examines the determinants of excursionists’ satisfaction and destination loyalty towards architectural tourism destination in Ipoh Township, since in view of its economic, social and cultural importance, there are limited studies focusing on tourist satisfaction and destination loyalty towards architectural tourism in the extant literature. In addition, the downturn of the tourism sector in Malaysia has mirrored in the state of Perak which raises an alarming signal to the state tourism authorities as domestic tourists are shifting away to tourism destinations in other states and cities in Malaysia. It is postulated that Destination Image, Authenticity, Safety of Destination and Cultural Differences as direct determinants of excursionists’ satisfaction and destination loyalty. Using convenience sampling technique, this study surveyed 250 excursionists who are visiting architectural tourism destination in Ipoh Township. The data were analysed to ensure the attainment of internal reliability before further analyses were conducted. Multiple linear regression analyses found that all determinants had a significant positive effect on excursionists’ satisfaction and destination loyalty. The findings suggest managerial implications to the tourism stakeholders in preserving the heritage and cultural value of the Ipoh Township. Limitations and suggestions for future research are also highlighted.

PENGARUH CITRA TUJUAN WISATA DAN KEPUASAN WISATAWAN TERHADAP INTENSI BERKUNJUNG KEMBALI WISATAWAN MANCANEGARA DI DAERAH ISTIMEWA YOGYAKARTA

2017 ◽  
Vol 11 (02) ◽  
pp. 69-90
Author(s):  
Neneng Nurhayati ◽  
Alimatus Sahrah
Keyword(s):  
Regression Coefficient ◽  
Regression Technique ◽  
Destination Image ◽  
Tourism Destination ◽  
Satisfaction Scale ◽  
Tourist Satisfaction ◽  
Intention To Revisit ◽  
Positive Effect ◽  
Special Region

The objective of this study is to predict the effect of tourism destination image and tourist satisfaction on foreign tourists’ intention to revisit the Special Region of Yogyakarta. Subjects of the study were 90 foreign tourists of 20 to 60 years old. The data used in the study were collected using a revisiting intention scale, a tourism destination image scale, and a tourist satisfaction scale. The data were analyzed by using a multiple liniear regression technique. Results of the study show that tourism destination image and tourist satisfaction simultaneously had a significantly positive effect on the foreign tourists’ revisiting intention with p = 0,000 (p < 0,01) and a determinant coefficient of 0,189. This means that tourism destination image and tourist satisfaction were simultaneously able to predict the revisiting intention of 18,9 %, so that 81,1 % was predicted by other variables that were not examined in the study. In addition, tourism destination image partially had a significantly positive. Effect on the revisiting intention with the regression coefficient of p = 0,000 (p < 0,01) and a determinant coefficient of 0,109 or 10,9 %, while tourist satisfaction partially had a significantly positive effect on the revisiting intention with p = 0,000 (p < 0,01) and a determinant coefficient of 0,16 or 16 % on the revisiting intention. Keywords: Tourism Destination Image, Tourism Satisfaction, Revisiting Intention

Analysis of Tourism Destination Loyalty of Ragunan Zoo in Jakarta

2018 ◽  
Vol 9 (2) ◽  
pp. 276
Author(s):  
Edy SUPRIYAD
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Sampling Technique ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Tourism Destination ◽  
Tourist Destination ◽  
Destination Loyalty ◽  
Tourist Satisfaction

The most popular tourist destination visited in Jakarta is Ragunan Zoo. Ragunan Zoo is a 147-hectare park and inhabited more than 2.009 animals and overgrown more than 20,000 trees to make the atmosphere cool and comfortable environment. The area was arranged and woke up and partly still developed into a modern Ragunan Zoo as the identity of the city of Jakarta, located in Ragunan, South Jakarta. The purpose of this research includes (1) To test among variables tourism destination parts, service quality has affect to destination loyalty (2) To test among variables tourism destination parts, service quality have affect to Satisfaction (3) To test the effect between variable satisfaction to the destination loyalty. The population in this study covers all tourist visited Ragunan Zoo. The sample in this study was taken using non-probability sampling method, with purposive sampling technique. The number of samples is 150 samples from tourists who have visited Ragunan Zoo. Dependent variable is destination loyalty and independent variable consists of tourism destination parts, service quality and intermediary variable is satisfaction. Analysis of data using Structural Equation Modeling with PLS software (Partial Least Square) The results obtained are (1) Tourism Destination Parts, Service Quality has significant effect to Tourist Destination Parts, while Service Quality has significant effect to Destination Loyalty (3) Tourist Satisfaction has no significant effect to Destination Loyalty at Ragunan Zoo.

Attaining digital advocacy behaviour through destination image and satisfaction

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Shefali Saini ◽  
Chris Niyi Arasanmi
Keyword(s):  
Customer Satisfaction ◽  
Quantitative Research ◽  
Destination Image ◽  
Survey Method ◽  
Tourism Destination ◽  
Content Type ◽  
Tourist Satisfaction ◽  
Intercept Survey ◽  
The Relationship

Purpose This study aims to examine the consequences of tourism destination image and satisfaction on digital advocacy in a touristic environment. The study also tested the mediation role of satisfaction in the relationship between the tourism destination image and tourists’ advocacy. Design/methodology/approach This study adopts a quantitative research design, suing the intercept survey method to collect data from 185 international tourists in New Zealand. The process macro regression method was used to analyse the collected data. Findings The findings from this study are: firstly, the study demonstrates that tourism destination image influenced tourists’ digital advocacy behaviour. Secondly, tourists’ satisfaction significantly changed tourists’ advocacy behaviour. Thirdly, tourists’ satisfaction mediates the relationship between the tourism destination image and tourists’ advocacy behaviour in this study. Research limitations/implications This study examined tourism destination image and satisfaction as predictors of tourist digital advocacy behaviour; the findings have some valuable impacts for organisations, especially the destination marketing organisation’s tourism strategies. The result also implies that customer satisfaction is a predictor of advocacy behaviours; and the need to focus on increasing tourist satisfaction by putting in place well-crafted tourism products and services. Practical implications The finding also implies that customer satisfaction is an important antecedent of advocacy behaviours; and the need to focus on increasing tourist satisfaction by putting in place well-crafted tourism-based strategies. Originality/value This study is one of the few investigations on tourists’ digital advocacy behaviour. The study also assessed the mediating impact of customer satisfaction in the relationship between tourism destination image and tourists’ advocacy behaviour, an area, which suffers from a languor of research.

scholarly journals PENGARUH CITRA DESTINASI, E-WOM, TERHADAP KEPUASAN WISATAWAN DAN KEPERCAYAAN

2019 ◽  
Vol 4 (1) ◽  
pp. 85-95
Author(s):  
Devi Aprilia S ◽  
Eni Endah Pujiastuti ◽  
Lukmono Hadi
Keyword(s):  
Random Sampling ◽  
Behavioral Intentions ◽  
Destination Image ◽  
Tourist Attraction ◽  
Tourism Destination ◽  
Systematic Random Sampling ◽  
Analysis Techniques ◽  
Behavior Intention ◽  
Tourist Satisfaction ◽  
Image Variables

AbstractThe purpose of trying to make the uniqueness of tourism products is to be able to attract tourists to visit and have future behavioral intentions. Therefore this study aims to examine the influence of destination image variables, e-wom on satisfaction and trust. The problem raised is whether the Destinastion Image has a significant effect on Tourist Satisfaction? Does E-WOM have a significant effect on the Tourist System? Is the Image Objective Significant to Trust? Does E-WOM have a significant effect on Trust? Trust? . Research is conducted on tourists who visit the tourist attraction of Tebing Breksi DI Yogyakarta. The number of samples used was 115 people using systematic random sampling. Analysis techniques using SEM. The results showed that the Destinastion Image had a significant effect on Tourist Satisfaction, E-WOM had a significant effect on Tourist Satistfacton, Destination Image had a significant effect on Trust, E-WOM had a significant effect on Trust, Tourist Satisfaction had a significant effect on Trust.Key word : Tourism, destination, behavior intention, Tebing Breksi, E-WOM

scholarly journals Atribut Destinasi Pariwisata dan Kualitas Pelayanan Mempengaruhi Niat Wisatawan Berkunjung Kembali di Pantai Melasti, Desa Ungasan, Kabupaten Badung

2020 ◽  
pp. 425
Author(s):  
Made Riki Ponga Kusyanda ◽  
Made Antara ◽  
I Gusti Ayu Oka Suryawardani
Keyword(s):  
Service Quality ◽  
Structural Equation Models ◽  
Economic Benefits ◽  
Partial Least Square ◽  
Least Square ◽  
Primary Data ◽  
Tourism Destination ◽  
Tourist Satisfaction ◽  
Revisit Intention ◽  
Guest Satisfaction

The urgency of this research was the utilization of Melasti Beach's trough a professional management operational, it can provide economic benefits for Ungasan Village, one of the point is creating guest satisfaction and re-visit intention continuesly. The goals of these study was (1) Analyze the effect of tourism destination attributes toward guest re-visit intention of tourists on Melasti Beach trough the guest satisfaction as the intervening , (2) to analyze the effect of service quality toward re-visit intention into Melasti Beach trough the guest satisfaction as the intervening (3) to anlyze the effect of guest satisfaction toward revisit intention . The sample of this study was 100 tourists consisting for domestic and foreign tourist. Using incidental sampling method to reach the respondent. Primary data is obtained through questionnaires. The data analysis method used is a quantitative approach and using structural equation models- partial least square or Smartpls version 3.0 and also described by descriptively to conduct the research. The finding of thes study is almost all of the hypothesis is accepted, except hypothesis no. 4 were rejected due to there were no significant relation between service quality toward tourist re-visit intention, and hypothesis no. 6 were there was no significant influence on tourism destination attribute toward tourist intention re-visit intention through tourist satisfaction. The advice of these research generally advice to keep the tourism destination attribute as the determinant factor, in how to effect the revisit intention by the guest in the near future. Keywords: Tourism destination attributes, service quality, tourist satisfaction, tourist re-visit intention.

scholarly journals Cognitive Component of the Image of a Rural Tourism Destination as a Sustainable Development Potential

2020 ◽  
Vol 12 (22) ◽  
pp. 9413
Author(s):  
Ksenija Leković ◽  
Slavica Tomić ◽  
Dražen Marić ◽  
Nikola V. Ćurčić
Keyword(s):  
Factor Analysis ◽  
Structural Equation ◽  
Rural Tourism ◽  
Three Dimensions ◽  
Equation Modeling ◽  
Tourism Destination ◽  
Cognitive Component ◽  
Psychological Dimension ◽  
Tourist Satisfaction ◽  
High Level

Sustainable tourism should maintain a high level of tourist satisfaction, so identifying components of tourism destination image plays an important role in destination management and marketing. This study aims to explore issues related to the image of a rural tourism destination, with the focus on the cognitive component. It also aims to analyze three dimensions of the cognitive component: functional, mixed, and psychological. Furthermore, this study gives the answer to the question of which dimension of the cognitive component makes the most significant impact on the general image of a rural tourism destination. The sample comprised 562 respondents. Data analysis included exploratory factor analysis (EFA), confirmatory factor analysis (CFA), and structural equation modeling (SEM). The results indicate the existence of three dimensions of the cognitive component, and it can be concluded that the psychological dimension of the cognitive component has the most significant impact on the general image of a rural tourism destination.

Destination Attributes and Tourist Satisfaction in Jaipur as a Culture Tourism Destination

2020 ◽  
pp. 52-69
Author(s):  
Lakhvinder Singh
Keyword(s):  
Tourism Destination ◽  
Statistical Tools ◽  
Tourist Satisfaction ◽  
Sample Data ◽  
Repeat Visit ◽  
Structured Questionnaire

The chapter is an attempt towards measurement of tourist satisfaction towards different selected destination attributes from responses of four hundred randomly collected sample data through a structured questionnaire. The collected data were analyzed with the help of suitable statistical tools. The result of the chapter identified different attributes of the destination and classified them into satisfying, neutral, and dissatisfying attributes. The chapter also provides an overview of overall satisfaction of the tourists as well as discovers the important factors of destination attributes. The findings conclude some recommendations and suggestions to develop strategies to increase tourist arrival to ensure repeat visit.

Sign in / Sign up

Export Citation Format

Share Document