scholarly journals Developing Integrated Smartphones Notification of Server Resource Monitoring System Using Zabbix, Webhook, and Telegram

2021 ◽  
Vol 9 (2) ◽  
pp. 191
Author(s):  
Sulasno Sulasno ◽  
Rakhmat Saleh ◽  
Intan Savitri
Keyword(s):  
Quality Of Service ◽  
Monitoring System ◽  
Research Method ◽  
Nuclear Energy ◽  
Resource Usage ◽  
Resource Monitoring ◽  
Energy Agency ◽  
Design And Implementation

Server monitoring activities are important to ensure the availability of resources used for the execution of its internal processes. Generally, Administrators monitor the use of server resources through a computer using a browser. The problem with monitoring through a computer is less flexible and slow for checking notifications about the state of problem server resources in real-time anytime and anywhere using smartphones. This study aims to develop notification integration on smartphones from a server resource monitoring system using Zabbix Webhook and Telegram. The research method used is the Cisco PPDIOO Lifecycle Approach to Network Design and Implementation. As a case study, it is located at the Center for Empowerment of Informatics and Nuclear Strategic Area, the National Nuclear Energy Agency. The results of the study are notifications on smartphones via the Telegram bot account indicating a problem with resource usage. The results of this study have been used by server Administrators. The server Administrators have provided information about the benefits of this system, for flexibility, speed of getting information in resource usage, identifying, and resolving problems before there are complaints so that the quality of service is getting better.

scholarly journals ANALISIS DESAIN INTERIOR KANTOR CALL CENTER TELKOMSEL DI GEDUNG INFOMEDIA NUSANTARA, BANDUNG DENGAN PENDEKATAN PSIKOLOGI RUANG

2018 ◽  
Vol 3 (1) ◽  
pp. 61
Author(s):  
Shafira Andriani ◽  
Djoko Murdowo ◽  
Rangga Firmansyah
Keyword(s):  
Quality Of Service ◽  
Comparative Analysis ◽  
Interior Design ◽  
Call Center ◽  
Research Method ◽  
Service Companies ◽  
Qualitative Descriptive ◽  
Center Service

Telkomsel Call Center Office is the call center service office for 24 hours which is facilitated by the telecommunications operator service companies Telkomsel in order to optimize the quality of service to its customers. Service optimisation is certainly influenced by internal company both in terms of the work system as well as where its taken place. One case study is taken, i.e. Telkomsel Call Center Office in Gedung Infomedia Nusantara -Bandung. Interior design on this Office has not applied optimally where affect the satisfaction of workers, mainly call center agents. This often raises the boredom on the agents whom do their work repeatedly to serve the consumers who don't rarely give them complaints or criticism. Using a research method of qualitative descriptive (comparative analysis of the condition in existing interior design with the theory of psychological space (five aspects which can form a good workplace design)), it is evident that Telkomsel Call Center Office interior design is not applied optimally to support satisfaction of workers in order to optimize its performance.

scholarly journals PELAYANAN JASA SOPIR GOJEK ONLINE KEPADA KONSUMEN DI GOJEK ONLINE CABANG PURWAKARTA DALAM PERSPEKTIF EKONOMI SYARIAH

2020 ◽  
Vol 4 (1) ◽  
pp. 22-31
Author(s):  
Shanti Karistawati ◽  
Rina Nurhayati ◽  
Siti Rohmat
Keyword(s):  
Quality Of Service ◽  
Research Method ◽  
Field Research ◽  
Research Approach ◽  
Time Efficiency ◽  
Islamic Perspective ◽  
Qualitative Descriptive ◽  
Descriptive Approach

Abstrak Artikel ini membahas tentang alat transportasi saat ini bukan hanya sekedar untuk alat perpindahan atau mobilitas saja, namun untuk efisiensi waktu dan meminimalisir kemacetan. Memberikan pelayanan terbaik untuk konsumen menjadi tolak ukur keberhasilan sebuah perusahaan transportasi. Perusahaan yang berhasil memasarkan produk/jasanya kepada konsumen dengan pelayanan yang memuaskan mendapatkan brand yang baik dimata konsumen. Penelitian ini dilakukan bertujuan untuk mengetahui kualitas pelayanan yang para sopir Gojek dan untuk mengetahui kualitas pelayanan sopir dalam pandangan Perspektif Islam. Metode penelitian yang digunakan adalah metode pendekatan penelitian lapangan (field research) Sehingga penelitian ini juga bisa disebut penelitian kasus atau study kasus (case study) dengan pendekatan deskriptif kualitatif. Dari hasil penelitian tersebut dapat disimpulkan bahwa Gojek terdapat standar operasional prosedur dalam melayani konsumen baik itu terkait dengan penampilan sopir masih belum sesuai. Jika ditinjau dari cara bisnis menurut sifat Rosullulah yaitu terkait dengan sifat Shiddiq, Amanah, Thabligh, Fathanah masih belum sepenuhnya sesuai. Kata kunci : Gojek, Sopir, Pelayanan, Jasa, Konsumen   This article discusses the current means of transportation not just for moving equipment or mobility, but for time efficiency and to minimize congestion. Providing the best service for consumers is a measure of the success of a transportation company. Companies that successfully market their products / services to consumers with satisfying service get a good brand in the eyes of consumers. This study was conducted aiming to determine the quality of service offered by Gojek drivers and to determine the quality of driver services in the view of the Islamic Perspective. The research method used is the field research approach so that this research can also be called a case study or case study with a qualitative descriptive approach. From the results of these studies it can be concluded that Gojek has standard operational procedures in serving consumers both related to the appearance of the driver is still not appropriate. When viewed from the way of business according to the nature of Rosullulah which is related to the nature of Shiddiq, Amanah, Thabligh, Fathanah is still not entirely appropriate. Keywords : Gojek, Driver, Services, Services, Consumers

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan di Kantor Perusahaan Umum Badan Urusan Logistik Kota Sampit Kabupaten Kotawaringin Timur

2016 ◽  
Vol 2 (2) ◽  
pp. 1-5
Author(s):  
Masrukin Masrukin ◽  
Hermanto Hermanto
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Error Rate ◽  
Research Method ◽  
Statistical Test ◽  
Quality Factors ◽  
Public Companies ◽  
Public Company

Customer satisfaction is influenced by service quality factors, this study aims to find out and analyze how much influence the quality of service on customer satisfaction is felt by customers who use the service of Poor Rice (Raskin) at the Office of Public Companies Logistics Agency (Perum BULOG) in Sampit City Regency East Kotawaringin. The research method used in this study is the method of observation, questionnaire/questionnaire and documentation using a Likert scale and the method of determining the sample used is the error rate of 5% as many as 213 samples. Testing the hypothesis used is a statistical test with the formula "Product moment person". The results showed that there was a very strong correlation between Service Quality and Customer Satisfaction of the Office of Public Company of the Logistics Affairs Agency (Perum BULOG) in the District of East Kotawaringin. As much as 0.9968514278 based on the calculation of Pearson Product Moment value.

PENGARUH NILAI PELANGGAN, INOVASI PRODUK DAN KUALITAS LAYANAN TERHADAP LOYALITAS NASABAH BANK MUAMALAT INDONESIA CABANG MADIUN

2018 ◽  
Vol 1 (1) ◽  
Author(s):  
Binti Mutafarida
Keyword(s):  
Quality Of Service ◽  
Customer Loyalty ◽  
Random Sampling ◽  
Product Innovation ◽  
Customer Value ◽  
Research Method ◽  
Sampling Method ◽  
Descriptive Research ◽  
Independent Variable

The development of sharia banking in Indonesia very rapidly grow up preceded by Bank Muamalat Indonesia and in 2013 ranked as the bank with the highest loyalty and the best among other sharia banking nationally. Bank Muamalat Indonesia branch of Madiun is one of the first branch in Madiun and currently has many competitors from other sharia banking. Based on this background, in this study take what factors affect the size of customer loyalty Bank Muamalat Indonesia branch of Madiun. Based on the result of research, it is found that the level of loyalty of customer of Bank Muamalat of Madiun branch is mostly influenced by product innovation with value of t test value obtained by t-count 2,493, while second factor is influenced by service quality with result of tcount 2,268. So the least influenced factor by the value of the customer is with value of 2.217. This research is a descriptive research method and associative / relationship, this matter to know the value of independent variable. While population of this research is funding customer of Bank Muamalat Indonesia branch of Madiun with amount of 22.196 customer by taking data using random sampling method as much as 108 customer. Keyword: Customer Value, Product Innovation AND Quality Of Service

scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PT. SAMUDRA BINTANG ANGKASA TOUR AND TRAVEL BANJARMASIN

2019 ◽  
Vol 5 (1) ◽  
Author(s):  
Dini Puspita
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Significant Influence ◽  
Research Method ◽  
Influential Factor ◽  
Sampling Techniques ◽  
Cross Sectional

Abstract: The purpose of this study is to know and analyze the influence of service quality on customer satisfaction at PT Samudra Bintang Angkasa Tour and Travel. The research method used is the analytical survey research method. The approach chosen in this study is the Cross Sectional approach. The population in this study are customers who use the services of PT Samudra Bintang Angkasa Tour and Travel, from August to November 2018. The sample in this study used accidental sampling techniques totaling 60 customers who used the services of PT Samudra Bintang Angkasa Tour and Travel in December 2018. Data collection techniques used questionnaires, documentation, and observation. The results of the study can be concluded that there is a simultaneous significant influence between service quality consisting of Tangible , Reliability , Responsiveness, Assurance and Empathy on Customer satisfaction PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. There is a partial significant influence between the quality of service consisting of Tangible, Reliability, Responsiveness , and Empathy on Customer satisfaction PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Reliability Factoris the most influential factor (predominantly on Customer satisfaction at PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Keywords: Service Quality, Satisfaction, Customers Abstrak: Tujuan dari penelitian ini adalah mengetahui dan menganalisis pengaruh kualitas layanan terhadap kepuasan pelanggan pada PT Samudra Bintang Angkasa Tour and Travel. Metode penelitian yang digunakan adalah metode penelitian survey analitik. Pendekatan yang dipilih dalam penelitian ini adalah pendekatan Cross Sectional. Populasi dalam penelitian ini adalah pelanggan yang menggunakan jasa PT Samudra Bintang Angkasa Tour and Travel, dari bulan Agustus sampai dengan November 2018. Sampel dalam penelitian ini menggunakan teknik accidental sampling berjumlah 60 orang pelanggan yang menggunakan jasa PT Samudra Bintang Angkasa Tour and Travel pada bulan Desember tahun 2018. Teknik pengumpulan data menggunakan kuesioner, dokumentasi, dan observasi. Hasil penelitian dapat disimpulkan bahwa ada pengaruh signifikan secara simultan antara kualitas layanan yang terdiri atas Tangible, Reliability, Responsiveness, Assurance dan Empathy terhadap kepuasan Pelanggan PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Ada pengaruh signifikan secara parsial antara kualitas layanan yang terdiri atas Tangible, Reliability, Responsiveness, dan Empathy terhadap kepuasan Pelanggan PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Faktor Reliability merupakan faktor yang paling berpengaruh (secara dominan terhadap kepuasan Pelanggan PT. Samudra Bintang Angkasa Tour and Travel Banjarmasin. Kata kunci : Kualitas Pelayanan, Kepuasan, Pelanggan

scholarly journals Recruitment of Educators: Efforts to Improve the Quality of Education in MTS Negeri 2 Medan

2020 ◽  
Vol 2 (2) ◽  
pp. 35-43
Author(s):  
Muhammad Fuad Zaini, Oda Kinata Banurea, Mansur Hidayat Pasaribu
Keyword(s):  
Research Method ◽  
Moral Behavior ◽  
Work Behavior ◽  
Quality Of Education ◽  
Recruitment Process ◽  
Management Pattern ◽  
Reading And Writing ◽  
Writing Tests

This study examines how the recruitment management pattern was carried out by Madrasahs at MTs Negeri 2 as an effort to improve the quality of education, how recruitment is in its implementation, and whether there are obstacles during implementation and the solutions offered by madrasah management. The research method used is descriptive qualitative with a case study technique. The results of the study include the recruitment process which includes the socialization of the announcement of the admission of new educators, administrative selection, written tests, Madrasah interview tests, and school tests (microteaching, school interviews, computer tests, and Al-Qur'an reading and writing tests) carried out accordingly. procedures prepared by the Recruitment Team. Recruitment is carried out following the implementation procedure by prioritizing the main objective of selecting the most qualified educators according to the standards set by MTs Negeri 2 Medan. Supervision of the Recruitment Team carried out by Madrasahs and Heads of MTs Negeri 2 Medan to avoid the possibility of misappropriation or deviation from the Recruitment Team. Meanwhile, for the supervision and evaluation of new educators obtained from the recruitment selection results, they are given time for internships. Internships are carried out to evaluate new educators, see efforts to improve themselves, and see innovations made even to evaluate moral behavior and work behavior during the internship.

Brand Perception and its Relation to Perceived Performance of a Public Sports Service

2015 ◽  
pp. 202-220
Author(s):  
Mario Alguacil Jiménez ◽  
Ferran Calabuig Moreno ◽  
Juan M. Núnez-Pomar ◽  
Josep Crespo Hervás
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Structural Equations ◽  
Measurement Scales ◽  
Perceived Performance ◽  
Perception Of Quality ◽  
Brand Perception

In sport context, many contributions are involved in the perception of quality and satisfaction in sport services, but in regards to brand perception, such studies are much less common. Virtually no work is aimed at brand awareness of sports services. In the book chapter the authors expose a case study that analyze the users perception of the image of the service and is related to some performance indicators such as quality of service, satisfaction and future intentions. Data analysis is performed using structural equations and measurement scales adapted to sports facilities. The results of this study show that quality is explained by congruence with a high percentage of variance (76.6%), the latter concept being the aspect with the greatest predictive weight. Furthermore, future intentions are explained by attitudes towards the brand and quality, the latter being the element with greater predictive power.

Providing Quality of Service across Multiple Providers

2010 ◽  
pp. 280-296
Author(s):  
Christos Bouras ◽  
Apostolos Gkamas ◽  
Kostas Stamos
Keyword(s):  
Quality Of Service ◽  
Network Management ◽  
Network Services ◽  
Qos Provisioning ◽  
Backbone Networks ◽  
Important Quality ◽  
Academic Network ◽  
Research And Education

In this chapter, the authors present some of the latest developments related to the provisioning of Quality of Service (QoS) in today’s networks and the associated network management structures that are or will be deployed to support them. They first give a brief overview of the most important Quality of Service proposals in the areas of Layer 2 (L2) and Layer 3 (L3) QoS provisioning in backbone networks, and they discuss the network management structures and brokers that have been proposed in order to implement these services. As a case study, they describe the pan-european research and academic network, which is supported centrally by GEANT and which encompasses multiple independent NRENs (National Research and Education Networks). In the last few years, GEANT has developed and deployed a number of production and pilot services meant for the delivery of quality network services to the end users across Europe.

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