scholarly journals Determinants of return intention of visitors: An investigative study in Phu Quoc islands, Vietnam

2022 ◽  
Author(s):  
Le Thanh Tung
Keyword(s):  
Service Sector ◽  
Statistical Significance ◽  
Destination Image ◽  
Research Model ◽  
Positive Effects ◽  
Tourism Sector ◽  
The Social ◽  
Perceived Price ◽  
Tourist Service ◽  
Return Intention

The Vietnamese tourism sector was fastly growing in several years, this sector also has played an important role in support the social development in Vietnam. Our paper tries to analysis the factors affect return intention of visitors with the data sample are collected from a survey including 230 visitors in Phu Quoc islands, which is the most well known and beautiful one in Vietnam. The research model has one dependent variable which is Return intention and eight independence variables including Destination Image, Natural and Cultural Environment, Perceived Price, Infrastructure, Accessibility, Local Cuisine, Leisure and Entertainment, and Attitude of the local people. The results show that all independent variables also have the positive effects on the Return intention of visitors at the statistical significance at 5% level. Finally, our paper provides some suggestions which are useful for managers in the tourist service sector and academics in the service economics field.

Factors Affecting International Tourists’ Perceived Service Quality and Return Intention—A Study in Ho Chi Minh City, Vietnam

2016 ◽  
Vol 8 (3) ◽  
pp. 133
Author(s):  
Mai Ngoc Khuong ◽  
Nguyen Phuong Quyen
Keyword(s):  
Service Quality ◽  
Destination Image ◽  
Ho Chi Minh City ◽  
Factors Affecting ◽  
Perceived Service Quality ◽  
Positive Effects ◽  
Culture History ◽  
Perceived Price ◽  
Negative Effect ◽  
Return Intention

<p>This research aimed to measure key factors affecting international tourists’ perceived service quality and their return intention towards Ho Chi Minh City, Vietnam. A quantitative method was used with structured questionnaire directly delivered to 1,673 tourists who had already visited or stayed in the city for more than three days. The empirical results of this study showed that recreation and entertainment had the strongest effect; other factors such as perceived service quality, culture, history and art, safety and security, local cuisine, negative attributes, perceived price, natural environment, and destination image also had positive effects on international tourists’ return intention. Conversely, infrastructure provided negative effect on tourists’ return intention.</p>

scholarly journals The Effects of the Social Influence Approach on Swift Guanxi, Trust and Repurchase Intention When Considering Buyer Dependence

2021 ◽  
Vol 13 (14) ◽  
pp. 7777
Author(s):  
Wen-Kuei Wu ◽  
Shu-Chin Huang ◽  
Hsiao-Chung Wu ◽  
Maw-Liann Shyu
Keyword(s):  
Social Influence ◽  
Least Squares ◽  
Online Survey ◽  
Research Model ◽  
Repurchase Intention ◽  
Partial Least Squares Analysis ◽  
Positive Effects ◽  
The Social ◽  
Identification Approach

This study explores how social influence approaches alter buyer–seller swift guanxi, trust in the seller and repurchase intention when considering the influence of buyer dependence. Based on the results of an online survey in three cities of Taiwan, we empirically test the research model using partial least squares analysis. We found that buyer dependence exerts different but positive effects on each social influence approach usage and only the identification approach contributes to buyer–seller swift guanxi, trust in the seller and repurchase intention. The buyer–seller swift guanxi also mediates the effects of the identification approach and trust in the seller on repurchase intention. This study clarifies the role of buyer dependence on the seller’s social influence approaches and buyer–seller swift guanxi in the online C2C marketplace context. A seller should exploit buyer dependence, learn how to use each social influence approach and develop close buyer-seller swift guanxi, then repurchase intention can be secured.

Enterprise Performance Analysis of the Selected Service Sector by Applying Modern Methods with an Emphasis on the Creation and Application of the Modified Creditworthy Model (MCWM)

2018 ◽  
Vol 9 (17) ◽  
Author(s):  
Erika Onuferová ◽  
Veronika Čabinová
Keyword(s):  
Service Sector ◽  
Prediction Models ◽  
Economic Value ◽  
Value Added ◽  
Financial Indicators ◽  
Tourism Sector ◽  
Future Success ◽  
Financial Growth ◽  
Net Assets ◽  
Third Dimension

The aim of presented paper was to create and subsequently apply the Modified 3D Creditworthy Model (MCWM) of performance reflecting sectoral characteristics and financial specificities of the selected sample of Slovak tour operators over the years 2013 – 2017. The intention of this research study was to implement the key financial indicators and appropriate prediction models into both dimensions of the traditional 2D Creditworthy Model of performance and to supplement its third dimension applying the selected modern assessment methods – the Economic Value Added and the Return On Net Assets as we consider them to be one of the most important indicators of future success and company's financial growth. This modification will help to better identify the current financial position of tour operators and more accurately identify causes that hinder the development of financial performance of the selected sample of enterprises. However, after adjusting the upper and lower quartile averages of a particular industry, this methodology is applicable in the wider context of enterprises, not only those operating in the tourism sector.

Potencjał kooperacji turystycznej i piłkarskiej w państwach Grupy Wyszehradzkiej

2019 ◽  
Vol 17 (1) ◽  
pp. 351-375
Author(s):  
Mateusz Rafał ◽  
Dominik Borek
Keyword(s):  
Subject Matter ◽  
Social Initiative ◽  
Cultural Proximity ◽  
Tourism Sector ◽  
The Social ◽  
Social Potential ◽  
The Subject ◽  
Migration Crisis ◽  
Visegrad Group ◽  
Visegrád Countries

This article takes up the innovatory subject of cooperation in the field of football and the tourism sector by the Visegrad Group states. The subject matter of this study has not been widely discussed in the literature, hence most of de lege ferenda postulates are open to further discussion. The current Visegrad Group was created as a political project, not an evolutionary social initiative. This does not mean, however, that the societies of its member states are significantly different from each other, and the structure itself is exotic. The benefits of an extended cooperation, which seems not to have an alternative, for all the participants are fully understood. Therefore, the direction of common thinking about maximizing profits in the developing sector of tourism, and making the most of the social potential of football, can be an attractive platform for international dialogue and extended cooperation among the V4 countries. The baggage of history, geographic and cultural proximity, the migration crisis, as well as the imperialist policy of the neighbouring Russia effectively motivate to strengthen cooperation and create stronger mechanisms with each other. It is indisputable that the tendencies for cooperation in the Visegrad countries are not a novelty.

scholarly journals What Drives Continuance Intention towards Social Media? Social Influence and Identity Perspectives

2020 ◽  
Vol 12 (17) ◽  
pp. 7081 ◽  
Author(s):  
Athapol Ruangkanjanases ◽  
Shu-Ling Hsu ◽  
Yenchun Jim Wu ◽  
Shih-Chih Chen ◽  
Jo-Yu Chang
Keyword(s):  
Social Media ◽  
Social Identity ◽  
New Media ◽  
Social Influence ◽  
Perceived Usefulness ◽  
Continuance Intention ◽  
Positive Effects ◽  
The Social ◽  
Media Platform ◽  
Continuous Usage Intention

With the growth of social media communities, people now use this new media to engage in many interrelated activities. As a result, social media communities have grown into popular and interactive platforms among users, consumers and enterprises. In the social media era of high competition, increasing continuance intention towards a specific social media platform could transfer extra benefits to such virtual groups. Based on the expectation-confirmation model (ECM), this research proposed a conceptual framework incorporating social influence and social identity as key determinants of social media continuous usage intention. The research findings of this study highlight that: (1) the social influence view of the group norms and image significantly affects social identity; (2) social identity significantly affects perceived usefulness and confirmation; (3) confirmation has a significant impact on perceived usefulness and satisfaction; (4) perceived usefulness and satisfaction have positive effects on usage continuance intention. The results of this study can serve as a guide to better understand the reasons for and implications of social media usage and adoption.

scholarly journals Using Social Media in Tourist Sentiment Analysis: A Case Study of Andalusia during the Covid-19 Pandemic

2021 ◽  
Vol 13 (7) ◽  
pp. 3836
Author(s):  
David Flores-Ruiz ◽  
Adolfo Elizondo-Salto ◽  
María de la O. Barroso-González
Keyword(s):  
Social Media ◽  
Sentiment Analysis ◽  
Cost Savings ◽  
Mass Scale ◽  
Tourism Sector ◽  
The Social ◽  
Analytical Tools ◽  
Media Data

This paper explores the role of social media in tourist sentiment analysis. To do this, it describes previous studies that have carried out tourist sentiment analysis using social media data, before analyzing changes in tourists’ sentiments and behaviors during the COVID-19 pandemic. In the case study, which focuses on Andalusia, the changes experienced by the tourism sector in the southern Spanish region as a result of the COVID-19 pandemic are assessed using the Andalusian Tourism Situation Survey (ECTA). This information is then compared with data obtained from a sentiment analysis based on the social network Twitter. On the basis of this comparative analysis, the paper concludes that it is possible to identify and classify tourists’ perceptions using sentiment analysis on a mass scale with the help of statistical software (RStudio and Knime). The sentiment analysis using Twitter data correlates with and is supplemented by information from the ECTA survey, with both analyses showing that tourists placed greater value on safety and preferred to travel individually to nearby, less crowded destinations since the pandemic began. Of the two analytical tools, sentiment analysis can be carried out on social media on a continuous basis and offers cost savings.

scholarly journals Effects of Employee Sickness Presence on Customer Repurchase and Recommendation Intentions: The Role of Customer Affective Reactions

2021 ◽  
Author(s):  
Carolin Dietz ◽  
Hannes Zacher
Keyword(s):  
Service Sector ◽  
Productivity Loss ◽  
Phone Call ◽  
Negative Effects ◽  
Disease Avoidance ◽  
Positive Effects ◽  
Sickness Presence ◽  
Organizational Consequences ◽  
Health Deterioration

AbstractSickness presence can have important individual and organizational consequences, such as health deterioration or productivity loss. Additional risks, such as negative customer reactions, may be particularly relevant in the service sector. Based on affective events theory and appraisal theories, we hypothesize that employee sickness presence negatively impacts customer repurchase and recommendation intentions. Furthermore, we explore potential affective mechanisms of these effects, including disease avoidance, personal anger, moral outrage, post-consumption guilt, and customer compassion for the employee. We conducted four studies, including three experimental vignette methodology studies (Ns = 227, 72, and 763) and a qualitative study (N = 54). In Study 1, employee sickness presence had negative effects on repurchase and recommendation intentions. Results of Study 2 show that customers experienced disgust, fear, anger, guilt, compassion, and indifference in response to sickness presence. In Study 3, anger explained the negative effects of employee sickness presence on repurchase and recommendation intentions, while appraisals of moral fairness were negatively related to both customer intentions. Finally, in Study 4, disgust and anger explained negative effects, while fear, guilt, and compassion explained positive effects of employee sickness presence on customer intentions. Appraisals of goal incongruence, reduced agency of the customer, and uncertainty were negatively related to customer intentions. The physical absence of the customer in the service encounter (phone call) mitigated the experience of disgust, fear, and anger, whereas it exacerbated feelings of compassion for the ill employee.

The Subjective Present and Its Modulation in Clinical Contexts

2013 ◽  
Vol 1 (2) ◽  
pp. 239-259 ◽  
Author(s):  
Wolfgang Tschacher ◽  
Fabian Ramseyer ◽  
Claudia Bergomi
Keyword(s):  
Perceptual Grouping ◽  
Statistical Significance ◽  
Temporal Distribution ◽  
Future Research ◽  
Implicit Processes ◽  
The Social ◽  
Gestalt Perception ◽  
Psychotherapeutic Techniques ◽  
The Mean ◽  
The Individual

Time is a basic dimension in psychology, underlying behavior and experience. Timing and time perception constitute implicit processes that are often inaccessible to the individual person. Research in this field has shown that timing is involved in many areas of clinical significance. In the projects presented here, we combine timing with seemingly different fields of research, such as psychopathology, perceptual grouping, and embodied cognition. Focusing on the time scale of the subjective present, we report findings from three different clinical studies: (1) We studied perceived causality in schizophrenia patients, finding that perceptual grouping (‘binding’, ‘Gestalt formation’), which leads to visual causality perceptions, did not distinguish between patients and healthy controls. Patients however did integrate context (provided by the temporal distribution of auditory context stimuli) less into perceptions, in significant contrast to controls. This is consistent with reports of higher inaccuracy in schizophrenia patients’ temporal processing. (2) In a project on auditory Gestalt perception we investigated auditory perceptual grouping in schizophrenia patients. The mean dwell time was positively related to how much patients were prone to auditory hallucinations. Dwell times of auditory Gestalts may be regarded as operationalizations of the subjective present; findings thus suggested that patients with hallucinations had a shorter present. (3) The movement correlations of interacting individuals were used to study the non-verbal synchrony between therapist and patient in psychotherapy sessions. We operationalized the duration of an embodied ‘social present’ by the statistical significance of such associations, finding a window of roughly 5.7 seconds in conversing dyads. We discuss that temporal scales of nowness may be modifiable, e.g., by mindfulness. This yields promising goals for future research on timing in the clinical context: psychotherapeutic techniques may alter binding processes, hence the subjective present of individuals, and may affect the social present in therapeutic interactions.

scholarly journals Managing Herder-Community-Based Tourism: An Institutional Framework for an Integrated Social–Ecological System

2021 ◽  
Vol 13 (7) ◽  
pp. 4001
Author(s):  
Undrakh Zagarkhorloo ◽  
Wim Heijman ◽  
Liesbeth Dries ◽  
Buyanzaya Batjargal
Keyword(s):  
Protected Area ◽  
Cultural Landscapes ◽  
Buffer Zone ◽  
Ecological System ◽  
Primary Data ◽  
Community Based ◽  
Conceptual Foundation ◽  
Social Ecological ◽  
Tourism Sector ◽  
The Social

Improving household livelihoods through tourism, while at the same time achieving the goals of conservation, remains a challenge in high-value nature areas around the world. This paper studies a herder-community-based tourism system in Mongolia in light of these challenges. The social–ecological system (SES) framework was used as a conceptual foundation. The generic SES framework was adapted to the case of the herder-community-based tourism system. The adapted framework was then used to assess the economic, ecological, and social objectives of the herder-community-based tourism system characterised by natural resources and cultural landscapes. Primary data collection included interviews with key informants in the tourism sector: tourism researchers, representatives of donor projects, managers of tour operators, and guides. Based on their responses, the study site was selected in the buffer zone of the Hustai National Park, which is a protected area. Respondents in the second stage of interviews were herders who participate in herder-based tourism and who live in the vicinity of the protected area. Results show that the SES framework is able to diagnose the sustainability of the herder-community-tourism system, but sustainability outcomes indicate an imbalance between social, economic, and environmental performance. The herder-community-based tourism system is successful in conserving wildlife and habitats; however, the distribution of revenues gained from tourism shows that only a small and inequitable share reaches the herder community.

scholarly journals 378 Making-Do When Big Data Isn’t Big Enough: Limitations and pathways of possible development in the prediction of Thoroughbred racing performance as a breeding outcome

2020 ◽  
Vol 98 (Supplement_4) ◽  
pp. 140-143
Author(s):  
Roger E Lyons
Keyword(s):  
Genetic Resources ◽  
Statistical Data ◽  
Statistical Significance ◽  
Market Demand ◽  
Real World Data ◽  
Positive Effects ◽  
Racing Performance ◽  
Expected Performance ◽  
The Subject ◽  
Thoroughbred Racing

Abstract A performance genetics model adapted to real-world data of Thoroughbred racing and breeding will be presented. The continuity of ancestry and performance is documented in the annals of pedigree, not as functional counterparts, but as corresponding signs of market value. Pedigree invites chronic misprision of highly diverse genetic resources competing for scarce opportunity in the racing economy, resulting in samples that are often small and of dubious composition. Data is specialized for competing “pedigree analysis” that packages the system of signification to meet market demand for meaning. Given statistical deficits, this data is a necessary inferential asset of the model. The model’s premise is that predictability is optimized if racing performance is defined as the function of an indivisible relation between parents. Statistical data consists of 6-generation ancestries of mares that produced offspring by a subject stallion. Comparison of proportions is used to identify effects resulting from his relation to individual ancestors of the subject mare. Expected performance by the sire’s offspring is defined as the proportion of mares that produced a superior runner by him. Each ancestor of a subject mare also has descendants among the mares that produced offspring by the stallion. For each of those groups, the proportion of mares that produced a superior runner is compared with the stallion’s expected performance using a t-test of statistical significance at the .10 level. Probable effect is further tested by case study involving such variables as racing class, generational distance, sex-linkage, inbreeding, and an ancestor’s pattern of effect across the stallion population. Stallions with the highest prevalence of positive effects are preferred for the subject mare. This model, under the trade name LyonScore®, has been used since 2012 by Werk Thoroughbred Constultants, Inc. as a component of its client services. Table 1: The data, listed in tabular format below, is graphically displayed for actual use on an ancestry tree whose nodes are numbered by relation to a subject mare (“Position”). Each statistical data item in the table is derived from the stud record of a stallion named Distorted Humor and corresponds with an ancestor of a mare named Positively Royal. Each ancestor of this mare is also an ancestor of a group of mares that produced offspring of Distorted Humor and were at least three years of age as of 2019. A proportion of each of those groups of mares produced at least one superior runner. Proportions that differ significantly from Distorted Humor’s expected proportion are so indicated. Only ancestors involving a group of at least 18 mares are considered to have inferential value on statistical grounds. Table 2: The sire Danzig is an ancestor of Positively Royal, along with 75 mares that produced foals by Distorted Humor, only five of which produced a superior runner by him, significantly fewer than expected. However, since Distorted Humor’s dam is by Danzig, the question of generational distance is relevant as a variable to the effect of inbreeding. The table below shows Danzig’s proportional distribution by genetic relation to those 75 mares as indicated by “Position.” Of the 64 mares in descent of Danzig within three generations, three mares produced a superior runner. It’s notable, though, that 2 of 6 mares with the same relation to Danzig as Positively Royal produced superior runners. Since Danzig is the only ancestor with a negative effect, further consideration is warranted. Table 3: In a population that tends to slough off unprofitable genetic resources, overspecialization is the main risk of close inbreeding. Some generational variations of an ancestor’s contribution can turn inbreeding to less specialized effect, but this depends on generational distance. Distorted Humor’s earliest opportunity with mares in descent of Danzig involved offspring closely inbred to Danzig, but later in his career he encountered mares for which variation was more likely. As the table shows, two of six mares descending from Danzig in position 25 (4th generation) produced Distorted Humor’s best runners inbred to Danzig, so it is of some interest that Positively Royal, the subject mare, is also a postion-25 descendant of Danzig. However, that those two mares happen to be full sisters whose breeding has little else in common with that of Positively Royal leaves the question of Distorted Humor’s fitness for this mare less certain than would be preferred.

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