scholarly journals Implementasi Kebijakan Tanda Daftar Usaha Pariwisata melalui Sicantik pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Medan

PERSPEKTIF ◽  
2021 ◽  
Vol 11 (1) ◽  
pp. 107-123
Author(s):  
Lia Siska Endang ◽  
Marlon Sihombing ◽  
Maksum Syahri Lubis
Keyword(s):  
Data Reduction ◽  
Integrated Services ◽  
One Stop ◽  
Bureaucratic Structure

The objectives of the study were to provide an overview of appIication steps of Tourism Business Registration Iicense (TDUP) through Sicantik and the factors that infIuenced the poIicy impIementation of Tourism Business Registration Iicense through Sicantik as weII as to find out what obstacIes to poIicy impIementation of Tourism Business Registration Iicense (TDUP) through Sicantik at the Department of Investment and One Stop Integrated Services (DPMPTSP) Medan City. This study was conducted by using descriptive quaIitative method. The instrument for coIIecting data were observation, interview, and documentation. AII the data were anaIyzed based on the theory by MiIIes & Huberman, nameIy an interactive modeI that cIassifies data anaIysis in three steps, they are: data reduction, data dispIay and drawing concIusions (verification). The findings of the study refer to four indicators that took effect to the service poIicy impIementation of the TDUP through Si Cantik at DPMPTSP in Medan City based on George C. Edward III's theory, nameIy communication, resources, disposition, and bureaucratic structure.  In generaI, it showed that its impIementation is guided by the appIicabIe reguIations.

scholarly journals Policy Implementation of One Door Integrated Service in Kendari City

2020 ◽  
pp. 72-92
Author(s):  
Agung Nurrahman ◽  
Muh. Marzab Dasilva
Keyword(s):  
Policy Implementation ◽  
Integrated Services ◽  
Three Dimensions ◽  
Four Dimensions ◽  
One Stop ◽  
Implementation Policy ◽  
Bureaucratic Structure ◽  
The One ◽  
City Policy ◽  
Integrated Service

The focus of the study discusses the implementation of a one-stop integrated service City policy in Kendari, Southeast Sulawesi Province. The purpose of this research is to find out and analyze the implementation of a one-stop integrated service policy in Kendari City. The concept used is the theory of policy implementation presented by George Edwards III that the dimensions of policy implementation are: 1) communication, 2) resources, 3) disposition and 4) bureaucratic structure. The method used is descriptive qualitative with an inductive approach. The models used in analyzing the data through data reduction, the data presentation, and drawing Conclusions. Based on the results of research that the Office of Investment and Integrated Services of the One Door of the City of Kendari in the implementation of the One Door Integrated Services Policy can be Categorized as not good yet. This can be seen from the four dimensions of research, there are 3 (three) dimensions that are not good items, namely the dimensions of Communication, Disposition, and Bureaucratic Structure.  Keywords: Implementation, Policy, Public Services, One Stop Integrated Services

scholarly journals Kualitas Pelayanan Izin Mendirikan Bangunan (IMB) Di Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Ciamis

2019 ◽  
Vol 2 (2) ◽  
pp. 100
Author(s):  
Gina Sofia Rahman ◽  
Herijanto Bekti ◽  
M.D Enjat Munajat
Keyword(s):  
Service Quality ◽  
Human Resources ◽  
Field Studies ◽  
Integrated Services ◽  
Building Construction ◽  
Online Service ◽  
Library Studies ◽  
One Stop ◽  
Construction Permit

AbstrakPenelitian ini membahas tentang Kualitas Pelayanan Izin Mendirikan Bangunan (IMB) di Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Ciamis, dengan menggunakan teori servqual dari Zeithaml mengukur 5 dimensi, yaitu Tangible, Reliabillity, Assurance, responsiveness dan Empathy. Penelitian ini merupakan penelitian jenis kualitatif dengan tekhnik pengumpulan data dengan menggunakan studi kepustakaan, dan studi lapangan berupa observasi dan wawancara dengan 6 informan yaitu, Kepala DPMPTSP, Kabid Perizinan, Kabid Pengaduan dan Advokasi, Petugas Frontliner, Kabid Kepegawaian dan Pemohon Perzinan IMB.Berdasarkan hasil penelitian, Kualitas Pelayanan di DPMPTSP Kabupaten Ciamis masih belum berjalan secara efektif dan efisien dikarenakan kurang nya SDM si bagian pelayanan perizinan DPMPTSP Kabupaten Ciamis, kurangnya kemampuan petugas dan sarana untuk menunjang online service. Kata kunci : Kualitas Pelayanan, Izin Mendirikan Bangunan, Servqual.AbstractThis study discusses the Quality of Building Construction Permits (IMB) at the Ciamis District One-Stop Integrated Services Investment Office (DPMPTSP), using the servqual theory from Zeithaml to measure 5 dimensions, namely Tangible, Reliabillity, Assurance, Responsiveness and Empathy. This research is a qualitative type of research with data collection techniques using library studies, and field studies in the form of observation and interviews with 6 informants namely, Head of DPMPTSP, Head of Licensing, Head of Complaints and Advocacy, Frontliner Officers, Head of Personnel and IMB Licensing Applicants. research, Service Quality in DPMPTSP Ciamis Regency still has not run effectively and efficiently because of the lack of human resources in the licensing service section of DPMPTSP in Ciamis Regency, lack of staff ability and means to support online services.Keywords: Service Quality, Building Construction Permit, Servqual.

scholarly journals Kualitas Pelayanan dan Kinerja Pegawai terhadap Kepuasan Masyarakat di Unit Pelayanan Terpadu Satu Atap Kementerian Ketenagakerjaan

2020 ◽  
Vol 18 (1) ◽  
pp. 68-74
Author(s):  
Eigis Yani Pramularso
Keyword(s):  
Service Quality ◽  
Employee Performance ◽  
Integrated Services ◽  
Community Satisfaction ◽  
Validity And Reliability ◽  
Public Servant ◽  
One Stop ◽  
The Government ◽  
To Come ◽  
The One

Abstract - The government as a public servant continues to strive to make positive perceptions by continuing to improve community satisfaction related to the various services that can be provided. Community satisfaction is strived to continue to increase by providing the best quality of service and continue to encourage employee performance to be more optimal in carrying out their duties. This study aims to determine the effect of service quality and employee performance on community satisfaction in the One-Stop Integrated Services Unit of the Ministry of Manpower. The sample in this study amounted to 45 people where the technique was taken by accidental sampling. The data collection method uses a questionnaire given to respondents who happened to come at the research location. Data analysis tools in this study used a regression test with a validity and reliability test conducted previously. The results of this study are simultaneous and partial service quality and employee performance have a significant influence on community satisfaction in the One-Stop Integrated Services Unit of the Ministry of Manpower where the calculated F value is 19,042 and sig 0,000. Keywords: Service Quality, Employee Performance, Community Satisfaction

scholarly journals Modification of District Integrated Administrative Services (PATEN) and Super Service Delivery Models at Polewali Mandar

2021 ◽  
pp. 78
Author(s):  
Sitti Chaeriah Ahsan ◽  
Risma Niswaty ◽  
Irsyad Dhahri
Keyword(s):  
Service Providers ◽  
Geographical Area ◽  
Service Agency ◽  
Administrative Services ◽  
The Public ◽  
Administrative Service ◽  
One Stop ◽  
Bureaucratic Structure ◽  
The Government ◽  
The One

In order to realize the demands of the community in service, the government will seek several things to improve the quality of services provided by bringing up a policy. To produce a quality policy requires good cooperation by the local government. Improving public services to optimize services in the regions can be done by reforming the administration at a level that is directly dealing with the community, namely at the sub-district level and implementing innovation. The innovation in question is the sub-district integrated administrative service system (PATEN). PATEN is held with the aim of realizing the sub-district as a community service center and becoming a service node for the one-stop integrated service agency/office (PTSP) in the district for sub-districts whose geographical area will be more effectively and efficiently served through the sub-district. With a qualitative method, this research on the implementation of PATEN in Polewali Mandar was studied based on the concepts of communication, resources, disposition, and bureaucratic structure. Obstacles encountered in communication due to limitations in providing patent services to the public during the covid 19 pandemic, PATEN service providers were provided with training, related to disposition, clearer supervision standards were needed regarding the use and supervision of budgets by districts so that achievements and obstacles could be evaluated on a regular basis ; and simplification of standard operating procedures on aspects of bureaucratic structure.

scholarly journals BUDAYA ORGANISASI PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU PROVINSI RIAU

Jurnal Niara ◽  
2018 ◽  
Vol 10 (2) ◽  
pp. 130-138
Author(s):  
Fara Merian Sari
Keyword(s):  
Organizational Culture ◽  
Integrated Services ◽  
Shared Value ◽  
Value System ◽  
The People ◽  
People Orientation ◽  
One Stop ◽  
The One

Organizational Culture is a shared value system in an organization that is a reference for how employees carry out activities to achieve the goals or goals of the organization. This is stated as the vision, mission and goals of the organization. Organizational culture is developed from a collection of norms, values, beliefs, hopes, assumptions, and philosophies of the people in it. The purpose of this research is to find out and analyze the Organizational Culture of the One-Stop Integrated Investment and Services Office of Riau Province and to analyze the obstacles in the Organizational Culture of the Department of Investment and One-Stop Integrated Services of the Riau Province. In this study the authors use the concept of theory according to Jerald Greenberg and Robert A. Baron (2010: 36) suggesting that there are seven elements that show the characteristics of organizational culture, among others, innovation, stability, orientation to people, orientation to results, being calm , attention to details, orientation to collaboration

scholarly journals Kinerja Belanja Daerah Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Bandung

2018 ◽  
Vol 10 (2) ◽  
pp. 108-115
Author(s):  
Cecep Wahyu Hoerudin ◽  
Bayu Eka Lesmana ◽  
Wilda Fatimah
Keyword(s):  
Integrated Services ◽  
Measurement Tool ◽  
Efficiency Ratio ◽  
Expenditure Growth ◽  
Positive Growth ◽  
One Stop ◽  
Negative Growth ◽  
Descriptive Qualitative

This research was conducted to analyze the performance of spending at the Office of Investment and One Stop Integrated Services (DPMPTSP) of Bandung City in 2013-2017. The analysis of expenditure performance carried out in the study includes: analysis of shopping variance, shopping harmony, expenditure growth and expenditure efficiency ratios that can be a measurement tool in budget realization effectively, efficiently and economically. This research is in the form of descriptive qualitative. The data used is the budget realization report and the results of interviews conducted by researchers. Based on the results of the study, showed that (1) there was a saving in spending and categorized as quite good shopping performance, (2) expenditure growth in 2013-2017 could be said being quite volatile. Expenditure growth in 2013-2016 experienced positive growth while in 2017 experienced negative growth of -13.09% due to inflation, (3) the harmony of spending in 2013-2017 can be said to be the absence of budget harmonization in expenditure, (4) the ratio of expenditure efficiency in 2013-2017 already efficient enough, this is proven by the efficiency ratio of less than 100%.

scholarly journals Public Services Motivation (PSM) in One Stop Integrated Services in Merauke Regency

2019 ◽  
Vol 4 (2) ◽  
Author(s):  
Andri Irawan ◽  
Burhanudin Mukhamad Faturahman
Keyword(s):  
Public Services ◽  
Integrated Services ◽  
One Stop

scholarly journals The Influence of Health Services Licenses to the Quality of Services at the Capital Investment and Integrated Services Office One Door of the City of Medan

2021 ◽  
Vol 2 (2) ◽  
pp. 69-77
Author(s):  
Rosliana Rosliana ◽  
Juliandi Harahap ◽  
Achmad Rifai ◽  
Lucia Lastiur
Keyword(s):  
Health Service ◽  
Health Services ◽  
Capital Investment ◽  
Integrated Services ◽  
Online Application ◽  
Physical Evidence ◽  
Cloud Application ◽  
One Stop ◽  
Relationship Of ◽  
The Relationship

The research objective was to analyze the effect of health service licensing policies on service quality at the Medan City Investment Service and One Stop Integrated Services. This research method is mixed methods, amounting to 27 people. The results of the research on the relationship of health service licensing policies with the satisfaction of the online licensing application for the SiCantik Cloud application, it is known that the licensing policy is good quality service with the relationship between physical evidence and satisfaction of the online licensing applicant for the SiCantik Cloud application, it is known that physical evidence of the applicant is satisfied, the relationship of reliability with the satisfaction of the online licensing applicant of the SiCantik application. Cloud, it is known the reliability of the applicant's clinical licensing officer, the relationship of responsiveness with the satisfaction of the online licensing applicant of the SiCantik Cloud application, it is known the responsiveness of the applicant's clinic licensing officer, the guarantee relationship with the satisfaction of the online licensing applicant for the SiCantik Cloud application, it is known that the clinical licensing guarantee of the applicant is satisfied, the relationship of empathy with the satisfaction of the licensing applicant online application SiCantik Cloud, it is known that the empathy of the applicant's clinical licensing officer is satisfied. Research suggestions are expected to the next researchers to prioritize research related to public services, especially health, because health services have a very important role in people's lives.

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