scholarly journals Modification of District Integrated Administrative Services (PATEN) and Super Service Delivery Models at Polewali Mandar

2021 ◽  
pp. 78
Author(s):  
Sitti Chaeriah Ahsan ◽  
Risma Niswaty ◽  
Irsyad Dhahri
Keyword(s):  
Service Providers ◽  
Geographical Area ◽  
Service Agency ◽  
Administrative Services ◽  
The Public ◽  
Administrative Service ◽  
One Stop ◽  
Bureaucratic Structure ◽  
The Government ◽  
The One

In order to realize the demands of the community in service, the government will seek several things to improve the quality of services provided by bringing up a policy. To produce a quality policy requires good cooperation by the local government. Improving public services to optimize services in the regions can be done by reforming the administration at a level that is directly dealing with the community, namely at the sub-district level and implementing innovation. The innovation in question is the sub-district integrated administrative service system (PATEN). PATEN is held with the aim of realizing the sub-district as a community service center and becoming a service node for the one-stop integrated service agency/office (PTSP) in the district for sub-districts whose geographical area will be more effectively and efficiently served through the sub-district. With a qualitative method, this research on the implementation of PATEN in Polewali Mandar was studied based on the concepts of communication, resources, disposition, and bureaucratic structure. Obstacles encountered in communication due to limitations in providing patent services to the public during the covid 19 pandemic, PATEN service providers were provided with training, related to disposition, clearer supervision standards were needed regarding the use and supervision of budgets by districts so that achievements and obstacles could be evaluated on a regular basis ; and simplification of standard operating procedures on aspects of bureaucratic structure.

scholarly journals Analysis of the Quality of One Stop Services for Building Construction Permits (IMB) in Bogor Regency

2021 ◽  
Vol 11 (1) ◽  
pp. 78
Author(s):  
Dina Nurrahmah ◽  
Retnowati Wahyuning Dyas Tuti
Keyword(s):  
Public Transportation ◽  
Service Agency ◽  
The Public ◽  
Building Permit ◽  
One Stop ◽  
Community People ◽  
The Government ◽  
The One ◽  
Integrated Service

One of the bad services in Indonesia is the building permit or IMB and other related permits. In general, the One Stop Integrated Service Investment Service serves various permits, such as: IMB, Advertising Permit, Disturbance Permit, Construction Service Business Permit, and Trade Permit. In reality, there are still various criticisms and complaints from the public regarding public services provided by the One Stop Integrated Licensing Service Agency, which of course will greatly affect the image of the government in the eyes of the community. People always want to get fast, easy and cheap service. The reality is that in Bogor Regency, building permit services are still a public complaint. The fact that is happening at this time, there are still weaknesses which in general, in this case in the form of government apparatus services that have not been effective. The analysis knife used is the service theory according to Denhardt and Denhardt. This research method uses a qualitative approach with descriptive methods. The results showed that the quality of the One Stop Building Permit (IMB) Integrated Service in Bogor Regency has been running quite well, starting from adequate facilities and infrastructure starting from the strategic location of the building and can be reached by public transportation, providing satisfactory services from employees, there is an online permit arrangement and a special room for breastfeeding mothers, as a whole, the infrastructure is sufficient for the convenience of the community, but there are still shortcomings especially in the time the permit processing process is too long,

scholarly journals PEMBANGUNAN APLIKASI GO-PAJAK BERBASIS MOBILE

2020 ◽  
Vol 6 (2) ◽  
pp. 112
Author(s):  
Wicaksono Dwi Pamungkas ◽  
Nina Setiyawati
Keyword(s):  
Public Services ◽  
Motor Vehicle ◽  
Vehicle Ownership ◽  
The Public ◽  
One Stop ◽  
The Government ◽  
Tax Payments ◽  
The One ◽  
Service Standards ◽  
The City

Public services are services, both in the form of public goods and public services which are the responsibility and are carried out by the government in an effort to meet the needs of the community and in accordance with statutory provisions. One of the public services provided by the government is the One-Stop Administration System (SAMSAT). According to SAMSAT data in the city of Magelang, data on motorized vehicle ownership has increased and there has been an increase in the number of taxpayers. However, the tax payment service is considered to be less than optimal because there are still long queues when paying taxes.This also causes many people to make payments past the due date or entrust queues to brokerage services. Therefore, to overcome the problem, a mobile-based application (GO-PAJAK) was built which can be used to make tax payments by means of a vehicle document pick-up to pay motor vehicle taxes connected between drivers (SAMSAT employees) and customers (taxpayers). With this application, it is expected to improve service standards at the SAMSAT office and reduce taxpayer queues also reduce the use of brokers in administering public service administration that can increase public trust.  

scholarly journals The Implementation of One-Stop Integrated Service Policy in Klungkung Regency

2019 ◽  
pp. 303
Author(s):  
Ni Putu Tirka Widanti ◽  
Anak Agung Gde Raka ◽  
I Made Surya Atmadja
Keyword(s):  
Human Resources ◽  
Public Service ◽  
Research Method ◽  
Administrative Services ◽  
Inhibiting Factors ◽  
Inhibiting Factor ◽  
One Stop ◽  
The Government ◽  
The One ◽  
Integrated Service

The government of Klungkung Regency is one of the Regencies in Bali that carried out reforms in order to simplify the licensing process by holding one-stop integrated service. The purpose of this study is to determine the implementation of the policy and the inhibiting factors of the one-stop integrated service. Van Horn and Van Meter Theory were used in this research. The research was conducted at the Department of Investment and One-Stop Integrated Services in Klungkung Regency by using a qualitative research method. The result is that the implementation of the policy shows a tendency for increasingly improved attitudes. The inhibiting factor of the implementation of the policy is the different perception between the Department of Investment and the technical team related to the administrative services and the unavailability of a public service mall to facilitate the licensing and non-licensing process. In terms of human resources, the inhibiting factors are related to professionalism, competence, empathy, and ethics. The next problem is the minimal service quality that complicates the process.

scholarly journals Kualitas Pelayanan Publik Pemerintah Daerah (Kasus Pelayanan IMB pada KPTSA Kabupaten Bone)

2011 ◽  
Vol 1 (2) ◽  
Author(s):  
Rabina Yunus
Keyword(s):  
Public Service ◽  
Influential Factor ◽  
Leadership Model ◽  
The Public ◽  
Building Permit ◽  
One Stop ◽  
The Government ◽  
The One ◽  
The Cost

Measuring the quality of public services in the Building Permit in the one-stop services office of Bone Regency, using indicators of the ability of the apparatus, system services and influential factor in the service of Building permit. The data was collected through interviews, observation and documentation, as a way to know the description of the organizational structure, education and training, ability to work completion on schedule, the convenience in obtaining services, clarity of information, security and protection services to consumers in the Office of One-Stop Services (KPTSA) of Bone Regency. The factors that affect the public service of Building Permit (IMB), among others; timeliness, ease of filing, the accuracy of service, the cost of service. Factor is a barometer of the consumer or the use of the service, so whether or not the services provided by the government back to the things mentioned above. In the public service should further develop the quality of human resources and democratization, leadership model must shift from power to the approach of expertise (from macho to maestro) and democratic in spirit, close to the subordinates and apply humanistic model of bureaucracy is putting a human in its proportions.Mengukur kualitas pelayanan publik dalam Izin Bangunan di kantor pelayanan satu atap Kabupaten Bone, dengan menggunakan indikator kemampuan aparatur, sistem layanan dan faktor yang berpengaruh dalam pelayanan Membangun izin. Data dikumpulkan melalui wawancara, observasi dan dokumentasi, sebagai cara untuk mengetahui gambaran struktur organisasi, pendidikan dan pelatihan, kemampuan untuk bekerja selesai sesuai jadwal, kenyamanan dalam memperoleh pelayanan, kejelasan layanan informasi, keamanan dan perlindungan kepada konsumen di Kantor Pelayanan Satu Atap (KPTSA) Kabupaten Bone. Faktor- faktor yang mempengaruhi pelayanan publik Izin Mendirikan Bangunan (IMB), antara lain; ketepatan waktu, kemudahan pengajuan, akurasi pelayanan, biaya pelayanan. Faktor adalah barometer konsumen atau penggunaan layanan, sehingga apakah layanan yang diberikan oleh pemerintah kembali ke hal-hal tersebut di atas. Dalam layanan publik lebih lanjut harus mengembangkan kualitas sumber daya manusia dan demokratisasi, model kepemimpinan harus bergeser dari kekuasaan ke pendekatan keahlian (dari macho untuk maestro) dan berjiwa demokratis, dekat dengan bawahan dan menerapkan model birokrasi humanistik adalah meletakkan manusia dalam proporsinya.

scholarly journals Implementasi Kebijakan Sistem Online Single Submission (OSS) Pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) di Kabupaten Subang

2020 ◽  
Author(s):  
Iwan Henri Kusnadi ◽  
Muhammad Rifqi Baihaqi
Keyword(s):  
Local Governments ◽  
Integrated Services ◽  
Regional Government ◽  
The Public ◽  
Online Submission ◽  
One Stop ◽  
The Republic ◽  
The Government ◽  
The One ◽  
Source Of Information

Pada umumnya pemerintah daerah mempunyai kewajiban dalam menyelenggarakan pelayanan yang lebih baik kepada masyarakat. Dalam rangka menyelenggarakan hal tersebut pemerintah daerah telah mengeluarkan kebijakan yang bertujuan untuk mengefektifkan, mengefisiensikan dan mendekatkan pelayanan kepada masyarakat. Salah satu kebijakannya yaitu kebijakan Peraturan Presiden Republik Indonesia nomor 24 tahun 2018 tentang Pelayanan Perizinan Berusaha Terintegrasi Secara Elektronik. Kebijakan Sistem Online Single Submission (OSS) dilaksanakan dengan tujuan untuk membantu para pelaku usaha yang ingin membuat izin usahanya agar lebih mudah. Diharapkan dengan di terapkannya perizinan melalui Online Single Submission (OSS) akan memberikan dampak yang lebih baik lagi dan memberikan kepuasan bagi masyarakat. Penelitian ini menggunakan metode pendekatan kualitatif. Ruang lingkup penelitian ini yaitu dinas penanaman modal dan pelayanan terpadu satu pintu kabupaten suban. Yang menjadi sumber informasi (informan) yaitu penanggung jawab dari pemerintah daerah , dalam hal ini pihak yang terkait adalah pegawai pemerintah daerah (PEMDA) di bagian pemerintahan dan bidang pengembangan sistem informasi Online Single Submission di Dinas Penenaman Modal Dan Pelayanan Terpadu Satu Pintu Kabupaten Subang. Pengumpulan data dilakukan dengan teknik observasi, wawancara dan dokumentasi. Data yang diperoleh kemudian di analisa menggunakan teknik triangulasi, kemudian di susun secara sistematis sehingga pada tahap penarikan kesimpulan bersifat intepretatif. Hasil penelitian menunjukan implementasi sistem online single submission belum berjalan efektif sehingga tujuan dari OSS  untuk meningkatkan kualitas dan mendekatkan pelayanan kepada masyarakat belum efektif dan efisien.   In general, local governments have an obligation to provide better services to the community. In the framework of carrying out this matter the regional government has issued a policy that aims to streamline, streamline and bring services to the public. One of the policies is the Republic of Indonesia Presidential Regulation number 24 of 2018 concerning Electronically Integrated Business Licensing Services. The Online Single Submission System (OSS) policy is implemented with the aim of helping business people who want to make their business licenses easier. It is hoped that licensing through the Online Single Submission (OSS) will have a better impact and provide satisfaction for the community. This research uses a qualitative approach. The scope of this research is the one-stop investment and integrated services department in Suban Regency. The source of information (informant) is the person in charge of the regional government, in this case the relevant party is a local government employee (PEMDA) in the government department and in the field of developing an Online Single Submission information system at the One-Stop Investment and Integrated Services Office of Subang Regency. Data collection is done by observation, interview and documentation techniques. The data obtained are then analyzed using triangulation techniques, then arranged systematically so that the conclusions drawn are interpretative. The results showed that the implementation of a single online submission system was not yet effective, so the purpose of the OSS was to improve the quality and bring services closer to the public that had not been effective and efficient.  

scholarly journals DILEMA PELIMPAHAN WEWENANG WALIKOTA DALAM PELAKSANAAN PELAYANAN TERPADU KECAMATAN (PATEN) DI KOTA

2019 ◽  
Vol 1 (2) ◽  
pp. 244-258
Author(s):  
Novie Indrawati Sagita
Keyword(s):  
Local Governments ◽  
Public Services ◽  
Regional Government ◽  
Patent Policy ◽  
Administrative Services ◽  
Delegation Of Authority ◽  
Administrative Service ◽  
One Stop ◽  
The Government ◽  
Creativity And Innovation

Regional autonomy provides broad and tangible authority to local governments to carry out public services. Acceleration of improving service quality requires creativity and innovation so that services can be carried out effectively and efficiently. The government wants public services to be closer to the community, so that the sub-district becomes the spearhead of services provided by the regional government. A set of regulations issued by the government that gives authority to the sub-district to carry out licensing and non-licensing services. One of the policies issued is the integrated sub-district administrative service (PATEN), this policy is reinforced by the issuance of Bandung City Regulation No. 185/2015 concerning the delegation of mayor's authority to the sub-district and village heads. PATENT policy requires the sub-district as a node of one-stop integrated services. In practice, there is a dilemma in delegating the authority of the mayor to the sub-district head regarding the implementation of PATENT in the city of Bandung.              Some of the factors that inhibit the implementation of the PATENT include the limits of authority delegated to the sub-district head in the licensing service is unclear, there are different interpretations that the sub-district does not need to provide licensing services because Bandung has BPMPTSP besides geographically not too large so that service institutions it can be reached by the community, there is no incentive / disincentive for the region to implement or not implement integrated administrative services in the sub-district, the sub-district institutional capacity, especially the availability and competency of human resources that are not sufficient to carry out delegated service authority. Suggestions that can be conveyed regarding the implementation of the PATENT policy, must be considered that the delegation of authority should consider the typology of sub-districts based on the scale, type of service, impact and level of responsibility of the services provided.

scholarly journals Implementasi Kebijakan Pembuatan Izin Mendirikan Bandungan (IMB) Di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kota Bandung.

2021 ◽  
pp. 1-9
Author(s):  
Tatik Fidowaty
Keyword(s):  
Service Management ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Service Agency ◽  
Building Permits ◽  
Edward Iii ◽  
One Stop ◽  
Bureaucratic Structure ◽  
The One ◽  
Study Participants

This research was carried out to acknowledge the factors that influence the implementation of the One-Stop Integrated Licensing Service Management Information System (SIM-PPTSP) policy in the building permits at the Bandung City, Indonesia. This research is motivated by the IMB service that has not been maximized, this can be observed from the lack of public interest in managing the building permit due to the convoluted process, the high cost, and the long process of obtaining the license (IMB). Based on this background, the authors researched with the major hypothesis, whether the factors of communication, resources, disposition, and bureaucratic structure together affect the implementation of SIM-PPTSP policies in the city. The theory of Edward III (1980) was applied in the study. Participants of the study were selected through a simple random sampling technique. The data collection procedure was carried out by distributing questionnaires, observations, and reviewing works of literature. Questionnaires were distributed to 58 employees at the Bandung City Government's Integrated Licensing Service Agency. The data analysis method used is path analysis. The results show that from the sub-variables of communication, resources, disposition, and bureaucratic structure, there is one sub-variable that is not significant to policy implementation, namely resources. This confirms that the sub-variable resources have not been implemented properly. When viewed simultaneously, the effect is large; 0.928.

scholarly journals EFEKTIVITAS PELAKSANAAN ONE DAY SERVICE (ODS) DI BADAN PELAYANAN PERIJINAN TERPADU KABUPATEN SIDOARJO

2015 ◽  
Vol 3 (1) ◽  
pp. 79
Author(s):  
Christin Yuliani ◽  
Isna Fitria Agustina
Keyword(s):  
Customer Service ◽  
Service Providers ◽  
Active Role ◽  
Service Agency ◽  
The Public ◽  
Inhibiting Factors ◽  
Product Service ◽  
The Government ◽  
Service Standards

This study aimed to describe the government's role on the public service providers in implementing One Day Service Program (ODS) in the Integrated Licensing Service Agency, Sidoarjo Regency and determine its supporting and inhibiting factors program. The method used descriptive qualitative. The data collected from Licensing Services Integrated Agency, Sidoarjo Regency. The informants in this research are Head of Licensing Services Integrated Agency Sidoarjo Regency, head of business license sector, Customer Service (CS), and the customer. The results showed that the effectiveness of  One Day Service (ODS) implementation in the scope of district by Licensing Services Integrated Agency, Sidoarjo Regency run effectively and accordance with six (6) service standards set by the government. It was procedures, the time of completion, cost of service, product service, and facilities. Some of supporting factors in the effectiveness of its program included employees of Licensing Services Integrated Agency, Sidoarjo Regency which has considerable experience and have the ability / expertise; the availability of complete facilities included computer / laptop, printer, desk, chair, internet, and other facilities. While, some of inhibiting factors effectiveness of its program included lack of socialization time, lack of awareness of officials at the district level, and lack of an active role of village officials.

scholarly journals PENERAPAN PRINSIP TRANSPARANSI DALAM MEWUJUDKAN PELAYANAN PRIMA PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA KENDARI

2022 ◽  
Vol 4 (4) ◽  
Author(s):  
Darpin Darpin ◽  
Astrid Yunita ◽  
Ninik Endang Purwati
Keyword(s):  
Financial Management ◽  
Service Providers ◽  
Annual Reports ◽  
Time Service ◽  
The Public ◽  
Excellent Service ◽  
Collection Data ◽  
Simple Language ◽  
One Stop ◽  
Service Standards

This study aims to determine and analyze the application of the principle of transparency and the implementation of excellent service at the Kendari City Investment and One Stop Integrated Service Office. This study uses a descriptive qualitative approach, data analysis uses interactive model analysis techniques consisting of data collection, data reduction, data presentation and conclusion drawing/verification. The results showed that the application of the principle of transparency at the Kendari City Investment Office and PTSP from the informative (informative) aspect of the agency was good enough in providing convenience to the public to obtain information either directly or indirectly about services in the field of investment and licensing, in terms of openness has been good enough in conveying information to the public openly, and is easily accessible through several channels of information delivery, on the other hand, the agency still needs to be more intense in explaining all service requirements both technical and administrative in a clear and easy to understand manner using the system. and simple language to the public, from the aspect of disclosure, it is still not optimal in informing the public of financial details and annual reports regarding revenue, financial management and assets of the organization. In terms of the implementation of excellent service in terms of the dimensions of service procedures, service costs, completion time, service products, infrastructure, the overall competence of service providers is good, with the Public Service Standards  that have been standardized in 2018.

scholarly journals Implementasi Progressive Web Apps (PWA) Menggunakan Laravel Dan Vue.Js dalam Pembuatan Aplikasi Penyedia Jasa Freelance

2020 ◽  
Vol 2 (3) ◽  
pp. 174-180
Author(s):  
Adriyansah Efendi Noor ◽  
Pahrul Irfan
Keyword(s):  
Work Experience ◽  
Service Providers ◽  
Questionnaire Data ◽  
Vocational High School ◽  
Job Seekers ◽  
Web Based ◽  
The Public ◽  
Job Vacancy ◽  
The Government ◽  
The Many

Vocational High School or in Indonesian abbreviated as SMK, is a government program that was built with the aim that students can have expertise in certain fields and can be the initial capital for them in looking for work. An accredited educational curriculum and the many practical activities provided to students can also ensure that SMK graduates are ready to enter the workforce. However, in today's world of work, it requires workers who, in addition to having skills, must also have work experience. There are events held by the government regarding Job Vacancy info which are held only a few times a year so that more participants are participating and the unemployment rate in the regions is getting higher. Based on the above problems, the authors provide a solution by creating a "Freelance Service Provider Application" which is expected to bring together workers and job seekers. The application is made web-based so that it can be easily accessed through various types of devices. The author also implements Progressive Web Apps technology or also known as PWA so that it can be more easily accessed on mobile devices. Based on the results of the discussion on the implementation of PWA technology for making applications for freelance service providers, this can be a means for the public and prospective workers to meet and conduct transactions. So based on the questionnaire data obtained from the respondents, it can be concluded that the research carried out was successful and it is felt that it can help the graduates of SMK 3 Mataram to get jobs and also work experience

Sign in / Sign up

Export Citation Format

Share Document