scholarly journals IMPACT CUSTOMER SATISFACTION TOWARDS QUALITY SERVICE FOR DELIVERY PROCESS AT RAILWAY STATION IN MALAYSIA

2018 ◽  
Vol 1 (1) ◽  
pp. 15-20
Author(s):  
MUHAMMAD FARAHAN BIN ADENAN
Keyword(s):  
Customer Satisfaction ◽  
Sample Size ◽  
Rural Areas ◽  
Global Economy ◽  
National Income ◽  
Quality Service ◽  
Five Dimensions ◽  
Urban And Rural Areas ◽  
Freight Forwarding ◽  
The Impact

Nowadays, the transportation sector is now an important infrastructure for boosting the global economy as well as sponsoring national income as it is currently being expanded in urban and rural areas as well as helping to manage the delivery smoothly and smoothly. Hence, this research aims to determine how the quality services that can be handled during the delivery process are carried out through the railway. As well as the study to determine the impact during the delivery process to customers to ensure that all the services provided meet customer demand during the delivery process. In addition, this study also identifies the proposed improvements in management aspects. Five dimensions in SERVQUAL are used as indicators to influence customer satisfaction. In this study, five SERVQUAL dimensions must have a positive relationship with customer satisfaction and to know which dimensions are most important and dominant based on this study. Estimated sample size is determined because the sample size selection in accordance with the required estimation required is an important consideration to be taken into account in this study. For this method, researchers have identified several factors that can be used in major variables and secondary variables. For this researcher, the main variables are for customer satisfaction and the second variable is the quality service for the transmission process. At the end of the study, the researchers suggested some suggestions for the relevant parties to give customers the advantage of using the freight forwarding process by train.

Analysis of the impact of heat waves on daily mortality in urban and rural areas in Madrid

2021 ◽  
Vol 195 ◽  
pp. 110892
Author(s):  
J.A. López-Bueno ◽  
M.A. Navas-Martín ◽  
C. Linares ◽  
I.J. Mirón ◽  
M.Y. Luna ◽  
...  
Keyword(s):  
Rural Areas ◽  
Heat Waves ◽  
Daily Mortality ◽  
Urban And Rural Areas ◽  
The Impact

scholarly journals An Investigation of the Contribution of Women to the Socio-Economic

2020 ◽  
Vol V (II) ◽  
pp. 230-237
Author(s):  
Saima Urooge ◽  
Noor Jehan ◽  
Bibi Aisha Sadiqa
Keyword(s):  
Economic Development ◽  
Sample Size ◽  
Rural Areas ◽  
Household Income ◽  
Working Women ◽  
Research Area ◽  
Total Income ◽  
Socio Economic Development ◽  
Economic Participation ◽  
Urban And Rural Areas

The present study investigates women’s contribution to the socio-economic development of a country via their shares in the family’s total income. District Peshawar was selected as a research area A well-defined questionnaire was randomly distributed among women respondents both working women and housewives (sample size 450 = 300 urban and 150 rural). Two models, working women share in the income of household and wife’s share in household income were estimated. Based on the findings of research it is deducted that Model 2 for working women’s share in family’s total is preferred to second Model 2 for housewives shares in family’s total income although both models showed a positive and significant effect in most of the urban and rural areas of the Peshawar. It is suggested that the rate of economic participation of these women can be substantially raised through the introduction of appropriate measures if these are carried out with true letter and spirit.

scholarly journals Integrated Passenger Transport System in Rural Areas – A Literature Review

2020 ◽  
Vol 32 (6) ◽  
pp. 863-873
Author(s):  
Branimir Maretić ◽  
Borna Abramović
Keyword(s):  
Literature Review ◽  
Transport System ◽  
Rural Areas ◽  
Urban Areas ◽  
Planning System ◽  
Passenger Transport ◽  
Public Transport System ◽  
Urban And Rural Areas ◽  
Set Up ◽  
The Impact

The planning and organisation of public passenger transport in rural areas is a complex process. The transport demand in rural areas is often low, which makes it hard to establish and run a financially sustainable public transport system. A solution is integrated passenger transport that eliminates deficiencies and provides benefits for all participants in the public passenger transport process. This paper describes the impact of integrated passenger transport on mobility in rural areas and critically evaluates different literature sources. Integration of passenger transport in urban areas has been described in the context of rural areas, and the challenges of integration of public passenger transport specific to rural areas have been analysed. Through the application in urban and rural areas, the planning of integrated and non-integrated passenger transport has been functionally analysed. The analysis found an increase in the degree of mobility in the areas that use integrated passenger transport compared to the non-integrated one. This research of the literature review has identified the rural areas of mobility as under-researched. The mobility research can set up a more efficient passenger transport planning system in rural areas.

Empirical analysis of the impact of financial development on the income gap between urban and rural residents in the context of large data using fuzzy Kmeans clustering algorithm

2020 ◽  
pp. 002072092093683
Author(s):  
Yao Li
Keyword(s):  
Empirical Analysis ◽  
Financial Development ◽  
Rural Areas ◽  
Clustering Algorithm ◽  
Financial Industry ◽  
Rural Residents ◽  
Income Gap ◽  
Urban And Rural Residents ◽  
Urban And Rural Areas ◽  
The Impact

With the rise of the tertiary industry, the financial industry has achieved unprecedented development, which is mainly reflected in the rapid growth of economic aggregate, the increasingly balanced financial structure system and the increasingly diversified financial products. However, with the rapid development of financial industry, the income of urban and rural residents is increasingly unbalanced. The increasing income gap between urban and rural areas has caused a large number of adverse phenomena in the process of economic development, seriously affecting the income distribution of the people and even causing social instability. Therefore, in today’s big data era, it is necessary to systematically study and analyze the impact of financial industry development on the national income gap between urban and rural areas. At the same time, it is of great significance to improve the problem of excessive income gap between urban and rural areas. This paper mainly analyses the relationship between the three effects of the development of financial industry and the income gap between urban and rural residents. In the empirical aspect, the paper creatively uses the fuzzy Kmeans clustering algorithm to regression analysis the panel data of a certain area from 2010 to 2018. At the same time, in the empirical data analysis, this paper creatively replaces the European norm measure of the Kmeans clustering algorithm with the AE measure, and puts forward a proposal. The index of financial development level is based on the proportion of loans from financial institutions. Through theoretical and empirical analysis, this paper draws the following conclusions: the financial scale in the financial industry will have a huge impact on the income gap between urban and rural areas. Finally, based on the above problems and current situation, this paper puts forward relevant improvement suggestions.

scholarly journals Sustainable Mountain Village Construction Adapted to Livelihood, Topography, and Hydrology: A Case of Dong Villages in Southeast Guizhou, China

2018 ◽  
Vol 10 (12) ◽  
pp. 4619
Author(s):  
Zhengxu Zhou ◽  
Ziyu Jia ◽  
Nian Wang ◽  
Ming Fang
Keyword(s):  
Spatial Pattern ◽  
Rural Areas ◽  
Paddy Field ◽  
Sustainable Construction ◽  
Ecological Stability ◽  
Mountain Valley ◽  
Sustainable Environment ◽  
Water Pond ◽  
Urban And Rural Areas ◽  
The Impact

A sustainable environment needs the effort and experience from both urban and rural areas. Some villages have achieved sustainability utilizing the concept of ecological stability. This paper takes the Dong villages in the Duliujiang River Basin in the Southeastern Guizhou as an example. Based on the anthropological “ethnographic text” and the morphological “village space information”, this paper analyzes the impact of the mountain rice livelihood model and different hydrological–topographic conditions on the spatial pattern of settlements, focusing on the sustainable construction wisdom. The findings are as follows: (1) Dong people’s migration follows the “River Valley–Mountain Valley–Mountain Slope” path, with maintenance of the rice livelihood model and, finally, derived from the “Mountain–Water–Forest–Paddy Field–Village” spatial pattern, the “Mountain–Water–(Pond)–Field–Forest–Village”, “Mountain–Water–Terrace–Forest–Village” settlement space patterns are formed. (2) The Dong’s settlements form a sustainable overall space. “Mountain–Water–Forest–Paddy Field” each play an ecological role and form an organic whole. Their management mechanism of utilizing limited natural resources has played an important management and supervision role. (3) The natural base of “Mountain–Water–Forest–Paddy Field–Village” is in accordance with their livelihood model and social culture, forming a unique ecosystem. It has become the basic environment for them to obtain survival sustenance, which still has prominent values today.

scholarly journals Assessing women's satisfaction with family planning services in Mozambique

2016 ◽  
Vol 43 (3) ◽  
pp. 222-228 ◽  
Author(s):  
Leonardo Chavane ◽  
Martinho Dgedge ◽  
Patricia Bailey ◽  
Osvaldo Loquiha ◽  
Marc Aerts ◽  
...  
Keyword(s):  
Family Planning ◽  
Rural Areas ◽  
User Satisfaction ◽  
National Level ◽  
Quality Of Healthcare ◽  
Family Planning Services ◽  
Health Service Provision ◽  
Urban And Rural Areas ◽  
The Impact

BackgroundThe contraceptive prevalence rate in Mozambique was estimated as 11.3% in the last Demographic and Health Survey. The impact of family planning (FP) on women's health and on the reduction of maternal mortality is well known.MethodsAcknowledging the importance of user satisfaction in the utilisation of health services, exit interviews were used to assess women's satisfaction with FP services in Mozambique. The survey, conducted in 174 health facilities, was representative at the national level, covered all provinces, and both urban and rural areas.ResultsOverall, 86% of respondents were satisfied with FP services, but issues such as insufficient supplies of oral contraceptives and the low quality of healthcare provider/client interactions were given as reasons for women's dissatisfaction.ConclusionDefined actions at the level of health service provision are needed to tackle the identified issues and ensure improved satisfaction with, and better utilisation of, FP services in Mozambique.

scholarly journals Understanding customer satisfaction in the UK quick service restaurant industry

2018 ◽  
Vol 120 (6) ◽  
pp. 1207-1222 ◽  
Author(s):  
Quang Nguyen ◽  
Tahir M. Nisar ◽  
Dan Knox ◽  
Guru Prakash Prabhakar
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Fast Food ◽  
Content Type ◽  
Five Dimensions ◽  
Fast Food Restaurants ◽  
Food Market ◽  
The Uk ◽  
Quick Service ◽  
The Impact

Purpose The purpose of this paper is to examine the impact of the five dimensions of service quality on customer satisfaction in the UK fast food market and to indicate which factors among the five dimensions have a main role in driving overall customer satisfaction. Design/methodology/approach Primary data in the form of 147 questionnaire responses were been collected from a variety of quick service fast food restaurants in the UK. Likert seven-point rating scales were used to structure the questionnaire. Data were collected from the customers at two KFC restaurants, two McDonald’s restaurants, and one Burger King Restaurant. Findings The results of the analysis indicate that tangibles, responsiveness and assurance play the most important role in driving customer satisfaction in the UK fast food industry, followed by reliability and empathy. Results of correlation and regression analysis show that physical attributes (tangible) of service quality are key to customer satisfaction. In a nutshell, the tangibles variable is the most important factor driving customer satisfaction in the context of the UK fast food market. Originality/value This research incorporates unique and original insights in relation to the British fast food restaurants market and the results constitute novel findings pertaining to the importance of physical facilities and attributes. This account of the relative importance of service quality dimensions in fast food restaurants in the UK adds value to the field. The findings of this research have contributed to a better understanding of the main factors that influence service quality and customer satisfaction and have implications from a managerial point of view in the highly competitive UK fast food and wider foodservice industry.

scholarly journals HUMAN BEHAVIORAL CHANGES AND ITS IMPACT IN DISEASE MODELING

2015 ◽  
Vol 77 (33) ◽  
Author(s):  
Teoh Shian Li ◽  
Jane Labadin ◽  
Phang Piau ◽  
Ling Yeong Tyng ◽  
Shapiee Abd Rahman
Keyword(s):  
Uniform Distribution ◽  
Rural Areas ◽  
Disease Modeling ◽  
Demographic Factors ◽  
Behavioral Changes ◽  
Individual Based Model ◽  
Preventive Actions ◽  
Urban And Rural Areas ◽  
The Individual ◽  
The Impact

One of the threats of the world health is the infectious diseases. This leads to the raise of concern of the policymakers and disease researchers. Vaccination program is one of the methods to prevent the vaccine-preventable diseases and hence help to eradicate the diseases. The impact of the preventive actions is related to the human behavioral changes. Fear of the diseases will increase one’s incentive in taking the preventive actions to avoid the diseases. As human behavioral changes affecting the impact of the preventive actions, the individual-based model is constructed to incorporate the behavioral changes in disease modeling. The agents in the individual-based model are allowed to move randomly and interact with each other in the environment. The interactions will cause the disease viruses as well as the fearfulness to be spread in the population. In addition, the individual-based model can have different environment setups to distinguish the urban and rural areas. The results shown in this paper are divided into two subsections, which are the justification of using uniform distribution as random number generator, and the variation of disease spread dynamics in urban and rural areas. Based on the results, the uniform distribution is found to be sufficient in generating the random numbers in this model as there is no extreme outlier reported in the experiment. We have hypothesized the individuals in urban area to have higher level of fearfulness compared to those in rural area. However, the preliminary results of the survey conducted show a disagreement with the hypothesis. Nevertheless, the data collected still show two distinct classes of behavior. Thus, the distinction does not fall into the samples taken from rural or urban areas but perhaps more on the demographic factors. Therefore, the survey has to be study again and demographic factors have to be included in the survey as we could not distinguish the level of fearfulness by areas.  

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