scholarly journals Analysis and generalization of experience in the implementation of engineering services in the implementation of investment and construction projects in Kiev

2021 ◽  
Vol 1 (47) ◽  
pp. 37-43
Author(s):  
Y. Voronyuk
Keyword(s):  
Data Analysis ◽  
Customer Service ◽  
Construction Projects ◽  
Personal Control ◽  
Practical Experience ◽  
New Approach ◽  
Road Map ◽  
The Future ◽  
Engineering Services ◽  
And Control

The article analyzes and summarizes the experience of providing engineering services, namely, customer service in the implementation of investment and construction projects in Kiev. As practical experience shows, most customers tend to have their own customer service in their structure, and despite its presence, the overwhelming majority of them are not satisfied with the results. «Сompany Basis» has conducted a significant number of audits of already implemented investment and construction projects for such companies as Intergalbud, Kievgorstroy, Geos, Brocard and many other companies and private customers. As a result of data analysis, similar problems and difficulties were identified. The main problems are that quite often, in such structures, the attitude to the organization and control of processes is quite nominal. That is, as a rule, there is an algorithm of interaction of all employees, but it is not always followed. At the same time, company executives most often approach such an algorithm from the standpoint. First, they believe that once such a description of all procedures is available, then everyone, of course, performs it. But there is no verification of how exactly employees follow this algorithm. The second option – managers do not take into account the existence of such a mechanism, and when managing the company are guided by the methods to which they are accustomed. And it happens that they try to keep all the details under personal control, even the least important ones. As a result, the manager is very busy, and the expected result is absent. So what needs to be done? It is necessary to develop a clear and understandable road map that takes into account all the nuances of a particular construction project. In the future, implement it in the company's milestones. And in the future to control that all carried out it. If any of the nuances of those. Or other reasons are not taken into account, add it to the existing algorithm and update it as follows. At the same time, there is an understanding that not all employees are ready to unquestioningly adhere to it because everyone has their own experience and is guided by it. For example, it may turn out that the cumulative statement of the volume of work performed is not kept. Either the executive documentation is not kept in the number of copies or not in the form required for delivery and further operation of the object. Thus, it becomes quite clear that a new approach is needed to solve the existing problem. Such a tool is the customer service of the second level, which includes the development of a clear and understandable roadmap, implementation and control of its implementation at all stages of the project.

scholarly journals SME Customer Service Excellence: A Singaporean Case Study

2016 ◽  
Vol 4 (1) ◽  
pp. 13-22 ◽  
Author(s):  
Kelly Sze Wee Koh ◽  
Leslie Soon-Lim Chan ◽  
Samuel K. M. Ho
Keyword(s):  
Data Analysis ◽  
Customer Satisfaction ◽  
Customer Service ◽  
Questionnaire Survey ◽  
Construction Projects ◽  
Critical Factor ◽  
Study Data ◽  
Service Excellence ◽  
Service Sectors

AbstractIn Singapore, service sectors are dominated by SMEs. This study set out to investigate customer satisfaction as a critical factor in SME survival and indeed in helping to maintain the overall health of the economy. In this study, data were collected from a Singaporean SME which supplies and installs glass for construction projects. Departments involved were Sales & Marketing, Administration, and Installation. A questionnaire survey was administered to every customer of the company in 2013 in order to evaluate the services provided by the three departments. Customers were categorized into five groups: main contractors, designers/sub-contractors, property managers, home owners and commercial owners. Data were analyzed in terms of thirteen customer service variables identified from the literature. Statistical methods were applied to data analysis and findings were arrived at. Findings were found to be sufficiently significant to permit the formulation of a Total Customer Service Excellence Model for SMEs in Singapore.

Prediction and Control of Prices for Livestock Meat

2014 ◽  
Vol 687-691 ◽  
pp. 5004-5007
Author(s):  
Wen Xi Duan ◽  
Mei Ling Liu
Keyword(s):  
Data Analysis ◽  
Cost Function ◽  
Least Square Method ◽  
Least Square ◽  
The Future ◽  
Prediction And Control ◽  
Microsoft Office ◽  
The Cost ◽  
And Control

The price of the livestock meat is the function of its demand quantity and its supply quantity.The cost function can be obtained by using the least square method or the data analysis of Microsoft Office EXCE. By the function, we can forecast the meat prices in the future. The raising quantity can appropriately be controlled using the cost function.

PENGARUH SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION DAN DAMPAKNYA TERHADAP CUSTOMER LOYALITY PADA PERUSAHAAN JASA

2017 ◽  
Vol 5 (2) ◽  
Author(s):  
Harry Indra
Keyword(s):  
Data Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Path Analysis ◽  
Customer Service ◽  
Customer Loyalty ◽  
Analysis Techniques ◽  
Structural Path Analysis ◽  
The Future ◽  
Structural Path

The purpose of this study was to determine the effect of the Customer Service Quality satisfaction and their impact on customer loyalty. In this study the services company is used as an example.This research is associative and aims to achieve the goal of researchers. The study was conducted by questionnaire distributed direcly to a sample 100 customer of this company. Structural Path Analysis is used for data analysis techniques. This research is important to prove Service Quality affecting Customer Satisfaction, Customer Satisfaction influential Loyalty, Service Quality effect on Loyalty with Customer Satisfaction as an intervening variable. The results of the study can be used by services company to determine the company's strategy, in the future or to help the company to resolve the problems being faced.

scholarly journals Juvenile Criminal Behavior and Peers’ Influences: A Comparative Study in the Brazilian Context

2012 ◽  
Vol 11 (4) ◽  
pp. 1166
Author(s):  
Marina Rezende Bazon ◽  
Ruth Estevão
Keyword(s):  
Data Analysis ◽  
Criminal Behavior ◽  
Personal Control ◽  
Developmental Tasks ◽  
Adolescent Offenders ◽  
Control Behavior ◽  
The Social ◽  
The Family ◽  
Emotional Isolation ◽  
And Control

This study investigates aspects of living with peers in adolescent offenders in the Brazilian context based on the social and personal control behavior theory developed by Marc Le Blanc and his colleagues. Both comparative and quantitative approaches were used to study two groups: Delinquents/adjudicated and control. A questionnaire developed by Le Blanc and adapted to the reality of the study was applied to 75 participants. A significant level of 0.05 was adopted and the data analysis showed that delinquents developed poor relationships suggesting an experience of greater socio-emotional isolation. This refers to the problematic experience in one of the major developmental tasks of this period. Further studies should be developed to analyze the interactions between the coexisting aspects in the family, at school and with peers.

On-Surface Radical Oligomerisation: A New Approach to STM Tip-Induced Reactions

2018 ◽  
Author(s):  
Gaolei Zhan ◽  
Younes Makoudi ◽  
Judicael Jeannoutot ◽  
Simon Lamare ◽  
Michel Féron ◽  
...  
Keyword(s):  
Sample Surface ◽  
Scanning Tunnelling Microscope ◽  
Transfer Event ◽  
New Approach ◽  
The Past ◽  
Organic Nanostructures ◽  
Scanning Tunnelling ◽  
New Strategy ◽  
Surface Fabrication ◽  
And Control

Over the past decade, on-surface fabrication of organic nanostructures has been widely investigated for the development of molecular electronic devices, nanomachines, and new materials. Here, we introduce a new strategy to obtain alkyl oligomers in a controlled manner using on-surface radical oligomerisations that are triggered by the electrons/holes between the sample surface and the tip of a scanning tunnelling microscope. The resulting radical-mediated mechanism is substantiated by a detailed theoretical study. This electron transfer event only occurs when <i>V</i><sub>s</sub> < -3 V or <i>V</i><sub>s</sub> > + 3 V and allows access to reactive radical species under exceptionally mild conditions. This transfer can effectively ‘switch on’ a sequence leading to formation of oligomers of defined size distribution due to the on-surface confinement of reactive species. Our approach enables new ways to initiate and control radical oligomerisations with tunnelling electrons, leading to molecularly precise nanofabrication.

Investigation of Cost-Influencing Factors Potentially ‎Controllable by Main Contractors in Construction Projects in ‎Iraq

2020 ◽  
Vol 38 (7A) ◽  
pp. 1069-1076
Author(s):  
Layth T. Ali ◽  
Raid S. Abid Ali ◽  
Zeyad S. M. Khaled
Keyword(s):  
Construction Projects ◽  
Project Managers ◽  
Cost Overrun ◽  
Public And Private ◽  
Importance Index ◽  
Labor Recruitment ◽  
Supply Planning ◽  
Major Factors ◽  
And Control ◽  
The Impact

Cost overrun in construction projects is a common phenomenon in Iraq. This might occur due to diversity of factors. This study aims to identify the factors influencing construction projects cost that are potentially controllable by main contractors. A field study through a questionnaire survey was directed to a sample of related Iraqi professional engineers from general contracting companies at both public and private sectors. Their opinions on the impact and frequency of each factor were investigated. The questionnaire offered (59) factors classified in (8) categories namely; legislations, financial and economic, design, contractual, site management, material, labor and equipment. The factors were ranked according to the highest Relative Importance Index (RII). The study revealed (10) major factors that are potentially controllable by main contractors namely; labor productivity, sub-contractors and suppliers performance, equipment productivity, site organization and distribution of equipment, experience and training of project managers, scheduling and control techniques, planning for materials supply, planning for equipment supply, materials delivery and planning for skilled labor recruitment. Recommendations to aid contractors and owners in early identification of these factors are also included in this study.

Environmental technology: Fluidised-bed steam dryers — latest developments and practical experience

2016 ◽  
pp. 86-90
Author(s):  
Gerald Caspers ◽  
Klaus Nammert ◽  
Holger Fersterra ◽  
Hartmut Hafemann
Keyword(s):  
Data Acquisition ◽  
Early Stage ◽  
Practical Experience ◽  
Great Depth ◽  
Fluidised Bed ◽  
Operating Data ◽  
Beet Pulp ◽  
Improved Design ◽  
Distribution Plate ◽  
And Control

Fluidised-bed steam dryers have been in use for industrial-scale drying of pressed beet pulp for more than 20 years. This highly energy-efficient process can be considered to be state of the art in the industry. Scientific laboratory and pilot-plant testing have provided the basis for a detailed description of the principles of fluidisation and drying in superheated water vapour. Advances in production data acquisition, in particular regarding the options for the real-time presentation and evaluation of high-resolution operating data (Industry 4.0), have opened up new potentials for optimisation of the drying process in fluidised-bed steam dryers. By analysing and interpreting sequences of events, or simultaneous events, it is now possible to analyse process behaviour in great depth. This allows malfunctions to be avoided by improved design or, assisted by suitable measuring and control systems, to be detected at an early stage. Failures can then be prevented altogether by initiating automated countermeasures. On the basis of more recent insights gained from the analysis of faults and disruptions using modern operating data acquisition, BMA’s fluidised-bed steam dryer (WVT) has been subjected to fundamental technological and technical improvements, so it now meets today’s demands for efficiency and reliability. Modifications include the product inlet, the distribution plate and several other parts, in addition to the known and patented PPS (Plug Protection System; EP 2457649 B1), and the patented rotary weir (EP 2146167 B1).

Scientific-methodological approach to the substantiation of the rational seasonal scenario of using combine harvesters by large-scale agricultural producers

2020 ◽  
pp. 205-217
Author(s):  
V. Skibchyk ◽  
V. Dnes ◽  
R. Kudrynetskyi ◽  
O. Krypuch
Keyword(s):  
Large Scale ◽  
System Analysis ◽  
Methodological Approach ◽  
Production Unit ◽  
Agricultural Producers ◽  
New Approach ◽  
Rational Use ◽  
Road Map ◽  
Analysis And Synthesis ◽  
Combine Harvesters

Аnnotation Purpose. To increase the efficiency of technological processes of grain harvesting by large-scale agricultural producers due to the rational use of combine harvesters available on the farm. Methods. In the course of the research the methods of system analysis and synthesis, induction and deduction, system-factor and system-event approaches, graphic method were used. Results. Characteristic events that occur during the harvesting of grain crops, both within a single production unit and the entire agricultural producer are identified. A method for predicting time intervals of use and downtime of combine harvesters of production units has been developed. The roadmap of substantiation the rational seasonal scenario of the use of grain harvesters of large-scale agricultural producers is developed, which allows estimating the efficiency of each of the scenarios of multivariate placement of grain harvesters on fields taking into account influence of natural production and agrometeorological factors on the efficiency of technological cultures. Conclusions 1. Known scientific and methodological approaches to optimization of machine used in agriculture do not take into account the risks of losses of crops due to late harvesting, as well as seasonal natural and agrometeorological conditions of each production unit of the farmer, which requires a new approach to the rational use of rational seasonal combines of large agricultural producers. 2. The developed new approach to the substantiation of the rational seasonal scenario of the use of combined harvesters of large-scale agricultural producers allows taking into account the costs of harvesting of grain and the cost of the lost crop because of the lateness of harvesting at optimum variants of attraction of additional free combine harvesters. provides more profit. 3. The practical application of the developed road map will allow large-scale agricultural producers to use combine harvesters more efficiently and reduce harvesting costs. Keywords: combine harvesters, use, production divisions, risk, seasonal scenario, large-scale agricultural producers.

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