scholarly journals Kualitas Pelayanan dan Kepuasan Pasien (Studi Kasus Instalasi Laboratorium Rumah Sakit ST. Theresia Jambi)

2021 ◽  
Vol 5 (2) ◽  
pp. 542
Author(s):  
Ubaidillah Ubaidillah
Keyword(s):  
Regression Analysis ◽  
Patient Satisfaction ◽  
Data Collection ◽  
Service Quality ◽  
Level Of Service ◽  
Unit Of Analysis ◽  
Laboratory Installation ◽  
Hospital Laboratory ◽  
Data Collection Technique

The purpose of this study is to see the extent to which service quality affects patient satisfaction, the subjects used as the unit of analysis in this study are patients who use the services of the ST hospital laboratory installation. Theresia Jambi, totaling 57 patients, the data collection technique used a closed questionnaire given to respondents with alternative answers that had been provided, then the data was processed using regression analysis. The results of this study prove that the higher the level of service quality provided, it can affect the increase in patient satisfaction.

scholarly journals The Effect of Trust and Service Quality Toward Patient Satisfaction with Customer Value as Intervening Variable

2016 ◽  
Vol 7 (2) ◽  
pp. 157
Author(s):  
Netty Laura
Keyword(s):  
Patient Satisfaction ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Value ◽  
Research Method ◽  
Sampling Technique ◽  
Statistic Analysis ◽  
Unit Of Analysis ◽  
Laboratory Installation ◽  
Purposive Sampling

The research was conducted at Laboratory Installation RSPI of Prof. Dr. Sulianti Saroso (RSPI-SS). Unit of analysis was patients of Medical Check Up in Laboratory Installation of RSPI-SS which is located in Sunter, North Jakarta. The samples of this research were 93 patients from 121 populations; the research method was purposive sampling technique. The instrument of statistic analysis was through PLS 3.0 which was used to test the hypothesis. The research finds seven hypotheses as the results. They are variable of trust which affects customer satisfaction positively but does not significantly affect to customer satisfaction, variable of trust which affects customer satisfaction negatively but significantly affects the customer value, variable of service quality which affects to customer satisfaction positively and significantly, variable of service quality which affected to customer value positively and significantly, variable of customer value which affects positively and significantly to customer satisfaction, intervention of customer value on the trust to customer satisfaction which affects negatively and significantly, and intervention of customer value on service quality to customer satisfaction which affects positively but not significantly.

scholarly journals PENGARUH IKLAN ONLINE DAN KUALITAS LAYANAN TOKOPEDIA.COM TERHADAP CITRA MEREK PADA MASYARAKAT KOTA PADANG

Jurnal Ecogen ◽  
2019 ◽  
Vol 2 (1) ◽  
pp. 39
Author(s):  
Donny Rizbi
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Data Collection ◽  
Service Quality ◽  
Multiple Regression Analysis ◽  
Brand Image ◽  
Online Advertising ◽  
Sampling Technique ◽  
The People ◽  
Data Collection Technique

This study aims to measure online advertising and tokopedia.com service quality on brand image. The population of this study is the people of Padang city who have done shopping at the online store tokopedia.com. Sampling of this study using accidental sampling technique. The number of respondents in this study were 100 respondents. The data collection technique of this study was to use a questionnaire with data analysis, namely using multiple regression analysis. The results of this study indicate tocopedia.com online advertising, a positive and significant effect on brand image and tokopedia.com service quality has a positive and significant impact on brand image.Keywords: online advertising, service quality, brand image

scholarly journals PENGARUH KECERDASAN EMOSIONAL, KECERDASAN INTELEKTUAL, DAN MOTIVASI TERHADAP KINERJA PERSONIL RESKRIM POLRESTA BANJARMASIN

2020 ◽  
Vol 6 (3) ◽  
pp. 443-452
Author(s):  
Andik Ariyanto ◽  
Titien Agustina
Keyword(s):  
Regression Analysis ◽  
Data Collection ◽  
Service Quality ◽  
Quantitative Method ◽  
Work Performance ◽  
Work Motivation ◽  
Data Collection Technique

Personil of Reskrim Polresta Banjarmasin  improve the work performance for service quality improvemtn. The Performance is influenced by emotional intellegent, intellectual intellegent, and work motivation. To analyzing and to know the influence  of those variables to the work performance need the research. Quantitative method is used in the research. The population is all members of the police namely 60 persons. Technique of sampling is census. This research sample  60 person. The data collection technique is questioner. Data is analyzed by linier regression analysis. The results of this research shows that intellegent, intellectual qoution, and work motivation have influence significantly to the performance partially and together. The emotional intellegent, intellectual intellegent, and work motivation are need to improve because these variables have influence significantly to the performance.

scholarly journals SIKAP KERJA ADVOKAT PADA ORGANISASI PROFESIONAL

2020 ◽  
Vol 15 (2) ◽  
pp. 353-368
Author(s):  
Tukinu Tukinu ◽  
Istiatin Istiatin ◽  
Supawi Pawenang
Keyword(s):  
Job Satisfaction ◽  
Regression Analysis ◽  
Data Analysis ◽  
Organizational Commitment ◽  
Data Collection ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Survey Research ◽  
Job Attitudes ◽  
Data Collection Technique

The objective of the research is to analyze the effect of professionalism, job satisfaction, and organizational commitment on job attitudes among members of Indonesian Advocate Congress (Kongres Advokat Indonesia/ KAI) in Solo Raya. The type of the research is survey research. The sample of the research uses non-probability census sampling. The data collection technique was done using questionnaire. The data analysis is done using multiple regression analysis. The research concluded that professionalism, job satisfaction, and organizational commitment affect the job attitudes among advocates both simultaneously and partially

scholarly journals Inpatient Patient Satisfaction Influenced By Core Service Quality And Peripheral Service Quality (Study At Dr. SOEGIRI Hospital In Lamongan Regency)

2021 ◽  
Vol 12 (2) ◽  
pp. 98-103
Author(s):  
Mesra Surya Ariefin
Keyword(s):  
Regression Analysis ◽  
Patient Satisfaction ◽  
Linear Regression ◽  
Literature Review ◽  
Service Quality ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Review Analysis ◽  
Core Service ◽  
Quality Study

This study aims to examine and analyze the effect of core service qualityand peripheral service quality on Patient Satisfaction at RSUD Dr.Soegiri Lamongan. The number of samples in this study were 36patients RSUD Dr. Soegiri Lamongan. Data collection techniques usingquestionnaires, interviews, and literature review. Analysis of the data inthis study is multiple linear regression analysis using SPSS 26 software.The results of this study indicate that core service quality and peripheralservice quality have a significant effect on Patient Satisfaction inpatientDr. Soegiri Lamongan in parallel or simultaneously

EVALUASI KUALITAS PELAYANAN KESEHATAN DASAR TERHADAP KEPUASAN PASIEN DI PUSKESMAS KOTA BUKITTINGGI TAHUN 2020

2020 ◽  
Vol 1 (2) ◽  
pp. 98-109
Author(s):  
Sriyus Yus Angelia ◽  
Sari Asih Utami ◽  
Mezza Yanti ◽  
Ratna Willys ◽  
Sumihardi Sumihardi
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Health Center ◽  
Information Provision ◽  
Distribution Data ◽  
P Value ◽  
A Value ◽  
Data Collection Technique ◽  
Satisfaction With Services

This research was based on the results of the BPJS assessment of the Guguk Panjang Health Center where the impression value of the Guguk Panjang Health Center was 66.25%. The research method used is a quantitative approach. The data collection technique used was questionnaire distribution. Data analysis used Outer Loading and Inner Loading analysis, while data processing was assisted by using SemPLS software. Based on the results of the study, the authors concluded that the quality of basic health services has a relationship with patient satisfaction. There is a relationship between the dimensions of service quality simultaneously. From the research results, it was obtained that the dimension of the service quality variable that had the greatest impact on patient satisfaction was the dimension of Assurance (Keteramplan) with an Original Sample value of 0.22. (p. Value 0.50%). Whereas for the officer reliability dimension there is no relationship with patient satisfaction with a hypothesis value of 0.449 0.05 as well as the dimensions of responsiveness and information provision there is no relationship with patient satisfaction with a value of 0.535 0.04. Thus, patient satisfaction with services at the Puskesmas Kota Bukittinggi is prioritized for improvement in the dimensions of reliability and responsiveness of officers.Penelitian ini dilatar belakangi dari hasil penilaian BPJS  terhadap Puskesmas Guguk Panjang dimana Nilai Kesan terhadap Puskesmas Guguk Panjang 66,25%. Metode penelitian yang digunakan adalah dengan pendekatan kuantitatif. Teknik pengumpulan data yang digunakan adalah penyebaran kuesioner. Analisis data menggunakan Analisis Outer Loading dan Inner Loading, sedangkan pengolahan data dibantu dengan menggunakan software SemPLS. Berdasarkan hasil penelitian, penulis membuat kesimpulan bahwa kualitas pelayanan kesehatan dasar ada hubungan dengan kepuasan pasien. Ada hubungan antara dimensi-dimensi kualitas pelayanan secara simultan. Dari hasil penelitian diperoleh data bahwa dimensi variabel kualitas pelayanan yang paling besar terhadap kepuasan pasien adalah dimensi Assurance (Keteramplan) dengan nilai Original Sampel 0, 222 yang kedua adalah kenyamanan lingkungan dengan hasil hipotesa (p value 0,017), sedangkan dimensi yang kecil adalah dimensi Empathy (p. Value 0.50%). Sedangkan untuk dimensi Kehandalan Petugas tidak ada hubungan dengan Kepuasan Pasien dengan nilai hipotesa 0,449 0,05 begitu juga dengan dimensi Daya tanggap dan pemberian informasi tidak ada hubungan dengan kepuasan pasien dengan nilai 0,535 0,04. Dengan demikian kepuasan pasien terhadap pelayanan di Puskesmas Kota Bukittinggi diutamakan peningkatan pada dimensi Kehandalan dan Daya Tanggap Petugas.

scholarly journals ANALISIS TINGKAT KEPUASAN PASIEN TERHADAP MUTU PELAYANAN RUMAH SAKIT BERDASARKAN METODE SERVICE QUALITY (SERVQUAL)

2020 ◽  
Vol 3 (1) ◽  
pp. 58-64
Author(s):  
Beny Irawan ◽  
Raden Aldri Kurnia ◽  
Erwin Daniel Sitanggang ◽  
Sayed Achmady
Keyword(s):  
Patient Satisfaction ◽  
Data Collection ◽  
Service Quality ◽  
Random Sampling ◽  
Satisfaction Level ◽  
Probability Sampling ◽  
Physical Evidence ◽  
Level Of Satisfaction ◽  
Improve Service Quality

Measuring the level of patient satisfaction at the hospital is done to measure the performance of the services provided. In measuring the level of satisfaction in the March 2020 period at the GrandMed hospital, it involved 98 inpatients as a sample of a population of 129 patients. The data collection techniques used were non-probability sampling with purposive random sampling and purposive random sampling. By using the servqual method, as a whole, it is by the expectation with a satisfaction level gap score of 0.10 with a patient satisfaction level of 53.06%. In the dimension of the gap score is 0.22 for the Assurance variable, 0.16 for the Physical Evidence variable, 0.12 for the Empathy variable, 0.08 for the Reliability variable, and -0.08 for the Responsiveness variable. To improve service quality, it is necessary to improve the performance of the attributes of the statement, especially those in the reliability dimension.

scholarly journals Pengaruh Pelatihan, Kompetensi, Kompensasi, dan Motivasi Kerja terhadap Kinerja Polisi Lalu Lintas Polresta Banjarmasin

2020 ◽  
Vol 2 (1) ◽  
pp. 48-53
Author(s):  
Andi Tri Hidayat ◽  
Titien Agustina
Keyword(s):  
Regression Analysis ◽  
Data Collection ◽  
Quantitative Method ◽  
Public Services ◽  
Work Motivation ◽  
The Public ◽  
Traffic Police ◽  
Data Collection Technique

Traffic Police Polresta Banjarmasin improves the public services. The public services improvement depend on The Performance. The performance is influenced by traning, competency, compensation, and work motivation. To analyzing and to know the influence  of those variables to the performance need the research in police lalu lintas Polresta Banjarmasin.  Quantitative method is used in the research. The population is all members of the police. They are 90 persons. Technique of sampling is census. This research sample  63 person. The data collection technique is questioner. Data is analyzed by linier regression analysis.    The results of this research shows that traning, competency, compensation, and work motivation have influence significantly to the performance partially. Traning, competency, compensation, and work motivation are need to improve because these variables have influence significantly to the performance improvemet

scholarly journals PENGARUH SOSIALISASI PERPAJAKAN, KUALITAS PELAYANAN PAJAK, DAN TARIF PAJAK TERHADAP KEPATUHAN WAJIB PAJAK ORANG PRIBADI DI KPP PRATAMA PADANG SATU

2019 ◽  
Author(s):  
Suarni ◽  
Marlina
Keyword(s):  
Regression Analysis ◽  
Data Collection ◽  
Service Quality ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Quantitative Research ◽  
Sampling Method ◽  
Tax Rates ◽  
Collection Method ◽  
Convenience Sampling

ABSTRACTThis study aims to determine the effect of taxation socialization, tax service quality and tax rates on individual taxpayer compliance at the Padang Satu Primary Tax Office. This type of research is quantitative research. The population in this study were all individual taxpayers registered at the Padang Satu Primary Tax Office. Sampling was done using the Convenience Sampling method, with the Yamane formula calculation and a sample of 100 taxpayers was obtained. The data collection method used is using a questionnaire, and the analysis used is multiple regression analysis with the help of SPSS version 16. The results of the study show that: (1) Tax socialization has a positive significant effect on individual taxpayer compliance, (2) Service quality tax does not affect the compliance of individual taxpayers, (3) Tax rates do not affect individual taxpayer compliance.Keywords: Taxation Socialization, Tax Service Quality, Tax Rates and Individual Taxpayer Compliance.

scholarly journals PENGARUH MOTIVASI, INSENTIF DAN PROMOSI JABATAN TERHADAP PRODUKTIVITAS KERJA KARYAWAN PADA BAGIAN PENJUALAN PT KAPUAS TRIO TIRTA SARI MOTOR DI KUALA KAPUAS

2017 ◽  
Vol 3 (3) ◽  
Author(s):  
Anita Anita
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Data Collection ◽  
Work Productivity ◽  
Employee Productivity ◽  
Analysis Model ◽  
Research Population ◽  
Job Promotion ◽  
Data Collection Technique ◽  
Population Numbers

Abstract: This study aims to find out whether the motivation, incentives and promotion positions have significant effects on employee productivity on the sales department of PT Kapuas Trio Tirta Sari Motor in Kuala Kapuas. The research population numbers are 17 people. The data collection technique are questionnaire, documentation and observation. The data analysis model is multiple regression analysis. The research results show: (1) Simultaneously, motivation, incentive and promotion positions have a significant effect on employee work productivity. (2) partially, the variable of motivation, incentive, and promotion variable have no significant effect on employee work productivity.Keywords: motivation, incentive, job promotion, work productivityAbstrak: Penelitian ini bertujuan untuk mengetahui apakah motivasi, insentif dan promosi jabatan berpengaruh signifikan terhadap produktivitas kerja karyawan pada bagian penjualan PT Kapuas Trio Tirta Sari Motor di Kuala Kapuas. Populasi penelitian berjumlah 17 orang. Teknik pengumpulan data melalui angket, dokumentasi dan observasi dan instrumen. Model analisis data yang digunakan regresi berganda Hasil penelitian menunjukan: (1) Secara simultan motivasi, insentif dan promosi jabatan berpengaruh signifikan terhadap produktivitas kerja karyawan dan (2) secara parsial variabel motivasi, insentif, dan promosi jabatan tidak berpengaruh signifikan terhadap produktivitas kerja karyawan.Kata Kunci: motivasi, insentif, promosi jabatan, produktivitas kerja

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