Lack of Communication between Management and Employees

SIASAT ◽  
2020 ◽  
Vol 4 (3) ◽  
pp. 32-39
Author(s):  
Serlange Campbell ◽  
Sharon Campbell-Phillips ◽  
Daneil Phillips
Keyword(s):  
Communication Skills ◽  
Effective Communication ◽  
Good Communication ◽  
Organisational Effectiveness ◽  
Descriptive Research ◽  
Administrative Functions

Communication is fundamental and vital to all administrative functions and communication is a means of transmitting information and making oneself understood by another or others, Sanchez & Guo (2005). Good communication skills are very important to ones success as an administrator, Yate (2009). This paper discusses how the lack of communication can affect production within organizations and provides guidelines on how both management and employees can create effectiveness by improving their communication skills. Various methods including surveys, questionnaires and interviews will be used through a descriptive research to generate the information that will guide the research. Person’s communication skills affect both personal and organisational effectiveness, Brun (2010); summers (2010). It seems reasonable to conclude that one of the most inhibiting forces to organisational effectiveness is a lack of effective communication, Lutgen-Sandvik (2010). The purpose of this study is to investigate the lack of communication between management and staff in different organizations. The objective is to identify the causes for miscommunication between management and staff, to investigate the kind of effects that the lack of communication would have on different organizations, to provide recommendations on improving the lack of communication, between management and staff throughout organizations.                                                              

scholarly journals Lack of Communication between Management and Employees

SIASAT ◽  
2020 ◽  
Vol 5 (3) ◽  
pp. 32-39
Author(s):  
Serlange Campbell ◽  
Sharon Campbell-Phillips ◽  
Daneil Phillips
Keyword(s):  
Communication Skills ◽  
Effective Communication ◽  
Good Communication ◽  
Organisational Effectiveness ◽  
Descriptive Research ◽  
Administrative Functions

Communication is fundamental and vital to all administrative functions and communication is a means of transmitting information and making oneself understood by another or others, Sanchez & Guo (2005). Good communication skills are very important to ones success as an administrator, Yate (2009). This paper discusses how the lack of communication can affect production within organizations and provides guidelines on how both management and employees can create effectiveness by improving their communication skills. Various methods including surveys, questionnaires and interviews will be used through a descriptive research to generate the information that will guide the research. Person’s communication skills affect both personal and organisational effectiveness, Brun (2010); summers (2010). It seems reasonable to conclude that one of the most inhibiting forces to organisational effectiveness is a lack of effective communication, Lutgen-Sandvik (2010). The purpose of this study is to investigate the lack of communication between management and staff in different organizations. The objective is to identify the causes for miscommunication between management and staff, to investigate the kind of effects that the lack of communication would have on different organizations, to provide recommendations on improving the lack of communication, between management and staff throughout organizations.                                                              

scholarly journals Assessment of labor room communication skills among postgraduate students of obstetrics and gynecology

2020 ◽  
Vol 9 (6) ◽  
pp. 2281
Author(s):  
Amit Gupta ◽  
Bharti Gupta ◽  
Ashok Verma ◽  
Chanderdeep Sharma ◽  
Sita Thakur ◽  
...  
Keyword(s):  
Communication Skills ◽  
Online Teaching ◽  
Soft Skills ◽  
Operative Procedure ◽  
Effective Communication ◽  
Attitude Scale ◽  
Formal Training ◽  
Postgraduate Students ◽  
Good Communication ◽  
Patient Interview

Background: “Communication with patients” is an important skill needed for every physician in their clinical practice.  These soft skills are required in dealing with patients at every step which include history taking from the patients, explaining them the diagnosis, the prognosis of the disease with associated complications. Dealing with empathy, taking informed consent, explaining the operative procedure and the complications associated with surgery, the art of breaking bad news are the mandatory skills for a good clinician. Labouring women like other patients also require special attention and empathy. So, the residents working in labor room need commitment to develop these soft skills in order to improve the labor room experience of expectant mothers. Objective of this study was to analyse role of a formal training in labor room communication skills among post graduate students of the department of obstetrics and gynecology.Methods: Faculty and students’ sensitization was done after approval from institutional ‘ethics committee’ for conducting this study. Pre-workshop assessment of residents for communication skills attitude and effective communication was done through ‘communication skill attitude scale’ (CSAS) and ‘GAP-KALAMAZOO scale’. Workshop for communication skills on the framework of Calgary Cambridge patient interview model and online teaching of students through what’s app videos, role-play demonstrations was followed by reassessment of the residents through above used scales.Results: Results depicted both improvements in attitude and effective communication skills among residents. 100% of the students were convinced and opined that good communication skills necessary for perfect clinical practice.Conclusions: The skill to communicate with patients is a fine art and needs to be mastered to be a good clinician. A formal training in effective communication skills is absolutely necessary to bring professionalism in medical practice.

Communication and Conflict Resolution in the Workplace

2019 ◽  
Vol 13 ◽  
pp. 25-46
Author(s):  
MARK DIRIKORIGHA SALVATION
Keyword(s):  
Performance Appraisal ◽  
Communication Skills ◽  
Team Building ◽  
Effective Communication ◽  
Team Work ◽  
Work Team ◽  
Team Members ◽  
Good Communication ◽  
Performance Teams ◽  
The Right

Good communication is required to build and maintain mutual relationship in project teams. This is because effective communication can enable a work team to achieve their goals. This stems from the fact that when the employees understand the management expectations and target goals, they will be able to do their work task based on the required standard. Also, effective communication is critical to the success of team work because the ability to work together without issues is determined by conveying the right information at the right. However, despite the crucial role played by effective communication in a productive work environment, it was found that Matrix Coating Resource Sdn Bhd (MCR) often experience communication issues among the workforce and this result to workplace conflict and employee relationship issues. It was on this note that this consultancy project critically examined the communications and employee relationships practices of MCR in order to determine key areas required to improve project tasks completion. A sample of 50 respondents were chosen from the workforce using both interview and questionnaire instruments. The study found that the staff of Matrix often experience communication issues and this leads to disagreements and misunderstanding among the workforce. This is because proper communication using appropriate channel can help to ease both the number and severity of workplace conflicts. Driven by this, it was proposed that the management of Matrix should do well to employ people with solid communication skills because this will allow them to work together cohesively and professionally, address the issue through training exercises and behaviour modeling. It should conduct constant training programmes especially for the new staff so as to improve their ability to communicate clearly and concisely with colleagues and work team members, include communication skills in the appraisal of employees’ performance and tie the organization’s objectives into performance appraisal so as to achieve the goals of the company and develop team building exercises to strengthen intra-office relationship. This is because high performance teams often become more cohesive overtime as they gain experiences working and communicating with other teams in the workplace. Therefore, exciting activities such as informal networking groups, team exercises and others so as to enable the staff to work together in a cohesive way. The team building process will allow the team members to learn the best ways to work together through team experience without issues.

scholarly journals Communication skills with children in paediatric anaesthesia: challenges while wearing a face mask

2020 ◽  
Vol 4 (1) ◽  
pp. e000846
Author(s):  
Ann-Marie Lydia Crowe
Keyword(s):  
Communication Skills ◽  
Effective Communication ◽  
Face Mask ◽  
Paediatric Anaesthesia ◽  
Positive Interactions ◽  
Healthcare Outcomes ◽  
Good Communication ◽  
Communication Techniques ◽  
Patient Cooperation

Effective communication with children is a skill, the importance of which is especially highlighted by the COVID-19 pandemic and the ubiquitous wearing of face masks. Anaesthesiology consultants have been shown to display excellent communication skills that facilitate the development of rapid rapport and patient cooperation. Good communication results in positive interactions for hospitalised children, which correlates with improved healthcare outcomes. However, interactions with a child aren’t always straightforward, particularly for trainees unfamiliar with certain communication techniques, which are important to use at a time when when the wearing of face masks is commonplace.

scholarly journals Komunikasi, Edukasi, serta Upaya Penanganan Dokter pada Pasien Dermatitis Seboroik

2019 ◽  
Author(s):  
Farrah Ardia Ramadhani
Keyword(s):  
Communication Skills ◽  
Seborrheic Dermatitis ◽  
Effective Communication ◽  
Important Thing ◽  
Good Communication ◽  
Know How ◽  
Patients Satisfaction ◽  
Physical Recovery

Patients satisfaction is a very important thing for doctors. Effective communication between doctor and patient is very needed to make the patient feel comfortable. Success in communication can be indicated with feedback from the patient. To get a good feedback, the doctor has to create a comfortable environment for the patient to tell what s/he feels. Recovering patients condition not only through physical recovery but through mental recovery as well. In the recovery of seborrheic dermatitis patient, doctors are required to do some research and know how to handle the patient. Lessons that were taught by the doctors will be different on every patients depends on the current condition. Doctors must be able to choose the most effective ways and methods to recover the patients condition. Therefore, doctors are required to have a good communication skills.

scholarly journals Communication Skills in Handling Hoteliers' Grievances

2019 ◽  
Vol 2 (1) ◽  
pp. p1
Author(s):  
Ronel M. Sapungan ◽  
Romel M. Aceron ◽  
Lucina S. Lat ◽  
Gea Micquelle M. Angeles ◽  
Jonil G. Gaspacho ◽  
...  
Keyword(s):  
Communication Skills ◽  
Hospitality Industry ◽  
Data Gathering ◽  
Effective Communication ◽  
Weighted Mean ◽  
Descriptive Research ◽  
Course Of Action ◽  
Significant Difference ◽  
Civil Status

Communication skills in handling hoteliers’ grievances have been a great concern in hospitality industry. Hence, this descriptive research was conducted to assess the extent of communication skills of the respondents in handling grievances relative to commissive, declarative, expressive, and representative. It determined the demographic profile of the respondents in terms of age, gender, civil status, status of employment, position, and role of committee on grievances. It also determined if there was a significant difference on the respondents’ assessment of communication skills handling hoteliers’ grievances when grouped according to their profile. It was conducted to provide input to have effective communication skills in handling grievances. The researchers used descriptive research method in order to assess the communication skills in handling hoteliers’ grievances. There were no sampling techniques used in the study. The researchers limited their respondents to fifteen hoteliers and members of grievance committee. The survey questionnaire served as data gathering tool while frequency, weighted mean, and ANOVA were used to test the communication skills in handling grievances. The researchers found out that majority of the grievance committee members in the selected hotel establishments were in the age of 24-38, male, married employee with a regular permanent job. The study found out that there was no significant difference on the assessment of the respondents when they were grouped according to their profile. It further revealed communication skills of members in handling hoteliers’ grievances was highly observed. Based on the findings, the researchers proposed a course of action as input for effective communication skills in handling grievances.

Perfecting Communication Skills of the Students

2017 ◽  
Vol 1 (1) ◽  
pp. 1
Author(s):  
Dr. Neeta Sharma
Keyword(s):  
Language Learning ◽  
Communication Skills ◽  
Oral Communication ◽  
Effective Communication ◽  
Major Elements ◽  
Communication Process ◽  
Listening Skills ◽  
Student Centered ◽  
Effective Use ◽  
Listening And Speaking

Abstract Communication is a process of sharing information through speech, writing, gestures or symbols between two or more people. The focus of the present paper is oral communication and the language under consideration is English. The teacher should adopt a student centered approach. The learners should be encouraged to do things in the class which result in developing their communication skills. The trainer has to focus on both the linguistic and paralinguistic features of the communication process while enhancing learners’ communication skills. These features involve the effective use of words, forming grammatically intelligible sentences and an appropriate use of voice and intonation. The teacher should encourage and train his students to use positive body language while listening and speaking. In order to hone the communication skills of the learners, it is very important to make the learners comfortable with the language they have to communicate in. Shedding their inhibitions is also one of the pivotal areas of concerns. This paper explores different techniques that could be useful while training students in communication skills. Communication is a process of sharing information through speech, writing, gestures or symbols between two or more people. The focus of the present paper is oral communication and the language under consideration is English. The major elements of a communication process are sender, receiver, message and feedback. Effective communication is a two way process. It involves both expressive (speaking) skills and receptive (listening) skills. It entails receiver’s understanding of the message sent by the sender and his feedback to the sender. Listening plays a very important role in the language learning process. It is the most primary of the four basic skills of any language i.e. Listening, Speaking, Reading and Writing. Listening paves way for speaking. One can never be a good speaker if one is not a good listener. An effective communicator is first a good listener and then a good speaker. According to Tickoo ( 2003 ), ‘Good listening skills not only lay the foundations of good speech, but they grow best through effective communication’.

scholarly journals Communication and language skills pay off, but not everybody needs them

2021 ◽  
Vol 0 (0) ◽  
Author(s):  
Jiří Balcar ◽  
Lucie Dokoupilová
Keyword(s):  
Labour Market ◽  
Communication Skills ◽  
Cognitive Skills ◽  
English Language ◽  
Effective Communication ◽  
Standard Deviation Increase ◽  
Job Requirements ◽  
Wage Returns ◽  
And Gender ◽  
Basic Level

Abstract The importance of communication skills is increasing on the labour market and a further strengthening of this trend is expected due to Industry 4.0. This development will have significant consequences for individuals’ employability, requirements on educational outcomes and gender equality. This article employs data from a representative survey of Czech employees (N = 1,500) replenished with information on requirements on their communication skills (Effective communication, Czech language and English language) in order to explore (a) the distribution of communication skills requirements on the labour market, (b) personal and job characteristics related to work positions requiring highly developed communication skills, and (c) wage returns to these skills. The results show that one standard deviation increase in job requirements on communication skills is connected with 5.8% wage premium. However, not everybody needs well-developed communication skills. Only a quarter of employees needs highly developed effective communication, Czech and English languages, while there is also a quarter of employees that needs only a very basic level of communication skills. The results also revealed that females perform more communication-intensive occupations than males do. Cognitive skills and the need to excel represent other significant factors correlated with higher job requirements on communication skills.

scholarly journals Pemberdayaan Masyarakat melalui Pelatihan Komunikasi Efektif bagi Kader Posyandu

2020 ◽  
Vol 5 (1) ◽  
pp. 167-174
Author(s):  
Ngatoiatu Rohmani ◽  
Dewi Utari
Keyword(s):  
Health Promotion ◽  
Community Health ◽  
Effective Communication ◽  
Community Empowerment ◽  
Communication Training ◽  
Health Development ◽  
Good Communication ◽  
Community Health Volunteers ◽  
Communication Techniques ◽  
Community Health Volunteer

COMMUNITY EMPOWERMENT TROUGH EFFECTIVE COMMUNICATION TRAINING FOR COMMUNITY HEALTH VOLUNTEER (CADRE) OF POSYANDU. Community participation for creating Indonesia’s health development is necessary. One of manifestation of community empowerment is through Posyandu activities that are managed by community health volunteers (cadre) with the aim of providing facilities to the public in obtaining basic health services as a promotive and preventive health strategy in community. Cadres as the driving agent need to be equipped with health promotion skills as an attempt to create national health development optimally. The purpose of this community service is to provide knowledge of effective communication, and to introduce of communication media for promoting of health information. The methods of conducting communication training include: survey activities, communication training, preparing health promotion media and evaluation. The results of the training showed that participants had good communication skills, participants were able to practice effective communication techniques and realized the importance of the media to promote Posyandu activities.

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