scholarly journals The Influence of Service Quality on Patient Satisfaction and Trust in Puskesmas Paccerakang of Makassar City

2018 ◽  
pp. 186-196
Author(s):  
Rafiqah Mudjid ◽  
Arman Arman ◽  
Fatmah Afrianty Gobel ◽  
Nurfardiansyah Burhanuddin
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Police Officers ◽  
Quantitative Research ◽  
Cross Sectional Study ◽  
Sectional Study ◽  
Patient Trust ◽  
Cross Sectional ◽  
Study Approach ◽  
Physical Evidence

Based on data from the medical record of Puskesmas Paccerakang, the number of patient visits in the last three months decreased. In August 2016, the number of patient visits as many as 2389 patients, then in September 2016, the number of patient visits as many as 2134 patients and in October 2016, the number of patient visits decreased to 2021 patients. The purpose to analyze the influence of service quality on patient satisfaction and trust in Puskesmas Paccerakang Kota Makassar. The type of this research is quantitative research with cross sectional study approach. Results from 334 patients were 295 patients (94.6%) and physical evidence was poor and patients were less satisfied 16 patients (72.7%). 293 patients (94.2%) said that Puskesmas Paccerakang staff was reliable and the patients were satisfied. Less reliable and less satisfied patients as many as 15 patients (65.2%). 298 patients (94.0%) said the respondent and the patient were satisfied. Officers are less responsive and patients are less satisfied as many as 14 patients (82.4%). 297 patients (96.1%) said that patients were convinced of the services provided by Puskesmas Police officers and patients were satisfied. Less confident about the services provided and less satisfied patients as many as 21 patients (84.0%). 297 patients (95.8%) were sufficiently empathetic for patients and patients were satisfied. Officers are less empathetic and patients are less satisfied as many as 20 patients (83.3%). The conclusion is that there are influence of service quality which include: tangible, reliability, responsiveness, assurance and empathy through satisfaction of patient trust at Puskesmas Paccerakang Kota Makassar.

scholarly journals Analysis of the Effect of Health Service Quality on Patients in the Inpatient Room of Haji Hospital Medan

2021 ◽  
Vol 2 (4) ◽  
pp. 1-7
Author(s):  
Nidya Andani ◽  
Mappeaty Nyorong ◽  
Asriwati Amirah
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Service Quality ◽  
Quantitative Research ◽  
Cross Sectional Study ◽  
P Value ◽  
Research Approach ◽  
Cross Sectional ◽  
Study Approach

The hospital is one of the institutions engaged in health services. The main indicator of the standard of a health facility and is a measure of the quality of service, low customer satisfaction will have an impact on the number of visits that will affect the profitability of health facilities. This study aims to determine the effect of quality and the dominant variables that affect service on patient satisfaction at the Haji-Medan Hospital in 2020. The quantitative research was conducted through an analytical survey research approach with a cross sectional study approach. Testing through logistic regression on the independent variables, namely; Reliability, Responsiveness, Assurance, Empathy and Tangible from the respondents' questionnaire data as many as 80 samples. The results showed that service quality had a significant effect on patient satisfaction from four variables, namely; reliability p value 0.020 (p < 0.05), responsiveness p value 0.038 (p < 0.05), empathy p value 0.000 (p < 0.05), p value tangible 0.001 (p < 0.05). Assurance variable, the quality of health services has no effect on patient satisfaction with a p value of 0.332 (p> 0.05). The dominant variable affecting patient satisfaction is the empathy variable. It is recommended to improve services from the aspect of assurance in order to increase patient confidence in getting services so that patients can feel satisfied with the services provided.

scholarly journals PENDIDIKAN DAN PENGETAHUAN DALAM PEMANFAATAN PELAYANAN KONTRASEPSI PADA PASANGAN USIA SUBUR DI PUSKESMAS KARANG INTAN 2 KABUPATEN BANJAR

2020 ◽  
Vol 2 (1) ◽  
pp. 6
Author(s):  
Rita Kirana ◽  
Wardah Tilah Yuliani
Keyword(s):  
Family Planning ◽  
Quantitative Research ◽  
Health Workers ◽  
Cross Sectional Study ◽  
Married Women ◽  
Sectional Study ◽  
Cross Sectional ◽  
Quantitative Research Methods ◽  
Study Approach ◽  
Contraceptive Services

AbstrakPemberian pelayanan  alat  kontrasepsi adalah  upaya  yang dilakukan  untuk meningkatkan kualitas keluarga. Selama kurun waktu dua dasawarsa, pelayanan kontrasepsi dalam pembangunan KB di Indonesia telah memperoleh hasil yang cukup menggembirakan. Pada SDKI tahun 2003 ada sebesar 57,4% wanita menikah yang memakai alat kontrasepsi. SDKI 2007 didapatkan data sebesar 61,4% wanita menikah yang memakai alat kontrasepsi SDKI 2008. Tujuan penelitian ini adalah untuk mengetahui pendidikan dan pengetahuan dengan pemanfaatan pelayanan kontrasepsi pada pasangan usia subur di Puskesmas Karang Intan 2 Kabupaten Banjar. Metode penelitian kuantitatif dengan pendekatan cross sectional study yang dimaksudkan untuk mengetahui dinamika hubungan antara variabel independen dengan variabel dependen. Hasil yang diperoleh pada penelitian ini tidak ada hubungan antara pendidikan dengan pemanfaatan pelayanan alat kontrasepsi KB (p= 0,209) dan terdapat hubungan antara pengetahuan dengan pemanfaatan pelayanan alat kontrasepsi KB pada PUS  (p= 0,016). Disarankan bagi petugas kesehatan memberikan informasi tentang pemanfaatan pelayanan alat kontrasepsi KB pada pasangan usia subur untuk meningkatkan pengetahuan tentang penggunaan alat kontrasepsi. AbstractThe provision of contraceptive services is an effort made to improve the quality of the family. Over the past two decades, contraceptive services in the development of family planning in Indonesia have received quite encouraging results. In the 2003 IDHS, 57.4% of married women were using contraception. The 2007 IDHS data showed 61.4% of married women who used the 2008 IDHS contraception The purpose of this study was to determine the factors associated with the use of contraceptive services in infertile couples in Karang Intan 2 Health Center, Banjar District. Quantitative research methods with a cross sectional study approach that is intended to education and knowledge the dynamics of the relationship between independent variables with the dependent variable. There was no relationship between education and the use of family planning contraception services at PUS 2019 (p = 0.209) and there is a relationship between knowledge and the use of family planning contraception services at PUS (p = 0.016). It is recommended for health workers to provide information about the use of contraceptive services in fertile age couples to increase knowledge about the use of contraceptives. 

scholarly journals Faktor-Faktor yang Berhubungan dengan Peran Bidan dalam Pemantauan dan Deteksi Dini Resiko Tinggi Kehamilan di Wilayah Kerja Puskesmas Basuki Rahmat Kota Bengkulu

2018 ◽  
Vol 2 (1) ◽  
pp. 184-202
Author(s):  
Danur Azissah ◽  
Dwi Wulandari
Keyword(s):  
Research Method ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
Sectional Study ◽  
Cross Sectional ◽  
Study Approach ◽  
Risk Pregnancy ◽  
Low Education ◽  
High Motivation

The purpose of this research is to find out the relation between factors related to the role and early monitoring in ​​Basuki Rahmat Health Center.The research method was quantitative research with cross sectional study approach. The population in this study was all active midwives in ​​Puskesmas Basuki Rahmat Bengkulu City that teaches 25 people with total sampling technique. The results of the study, more than half of respondents (60%) have poor midwives, 52% adults, 16% have low education, 48% have enough knowledge, 55% have favorabel, 60% have high motivation, 44% have no experience in treatment, 60% never received a reward, 40% never received supervision. There is no significant relationship between education with the role and early monitoring of high risk pregnancy (P: 0.759). It is expected that the Health Office/Puskesmas can improve human resources by contributing to the study, providing training, awards and supervision continuously and simultaneously to the midwives at Puskesmas Basuki Rahmat, Bengkulu City. Keywords: Monitoring, Early Detection, Midwife Role.

scholarly journals The Effect Of Health Service On Patient Satisfaction In Haji Hospital, Medan City

2021 ◽  
Vol 8 (4) ◽  
pp. 14-23
Author(s):  
Nidya Andani ◽  
Mappeaty Nyorong ◽  
Asriwati .
Keyword(s):  
Patient Satisfaction ◽  
Quantitative Research ◽  
Cross Sectional Study ◽  
P Value ◽  
Research Approach ◽  
Cross Sectional ◽  
Independent Variables ◽  
Study Approach ◽  
Quality Of Health Services

The study aimed to determine the effect of quality and the dominant variables affecting service on patient satisfaction at the Haji Hospital-Medan in 2020. Quantitative research was conducted through a survey analytic research approach with a cross sectional study approach. Test through logistic regression on independent variables, namely; Reliability, Responsiveness, Assurance, Empathy and Tangible from the questionnaire data of respondents as many as 80 samples. The results showed that there was a significant effect of service quality on patient satisfaction from four variables, namely; the reliability of the p value is 0.000 (p <0.05), the responsiveness of the p value is 0.038 (p <0.05), the empathy p value is 0.016 (p <0.05), the tangible p value is 0.001 (p <0.05). The assurance variable, there is no effect of the quality of health services on patient satisfaction with a p value of 0.696 (p> 0.05). The dominant variable affecting patient satisfaction is the variable of empathy with an odds ratio of 0.2120.

scholarly journals Patient Satisfaction Level at Local General Hospital in Mamuju Regency, Indonesia

2018 ◽  
Author(s):  
Paisal Halim
Keyword(s):  
Patient Satisfaction ◽  
General Hospital ◽  
Medical Record ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Study Approach ◽  
Material Evaluation ◽  
Patient Will

The purpose of this study to describe in general the level of patient satisfaction with services obtained from the hospitalwhere they do the treatment. This research conducted at General Hospital of Mamaju Regency with a population of inpatients at thetime of the study was 358 people. This research uses quantitative research type with Cross Sectional study approach. The number ofsamples used were 153 patients with accidental sampling technique. The result of the research shows that the dominant patient whoundergoes the hospital stay in the general hospital is satisfied, but the satisfaction is not significant because it is still below 75%. Patientsatisfaction should always consider because it can be a material evaluation, especially for medical record officer who serves patients atthe registration so that medical record officers can continue to improve the quality of service to patients. The patient will return to thehospital if the patient feels comfortable when receiving the service and the patient is satisfied with the service provided by the healthservice provider so that eventually the patient will return and use the hospital services.

scholarly journals Gambaran Symptoms pada Perempuan dengan Kanker Ginekologi

2020 ◽  
Vol 3 (3) ◽  
pp. 173
Author(s):  
Nunung Nurhayati ◽  
Fitriani Miraz ◽  
Astri Mutiar ◽  
Linlin Lindayani
Keyword(s):  
Quantitative Research ◽  
Health Workers ◽  
Gynecological Cancer ◽  
Symptom Burden ◽  
Cross Sectional Study ◽  
Sectional Study ◽  
Cross Sectional ◽  
Cancer Symptoms ◽  
Study Approach ◽  
Serious Disease

ABSTRAKLatar belakang: Kanker ginekologi merupakan salah satu masalah kesehatan reproduksi jenis kanker yang sering terjadi. Faktor yang menyebabkan tingginya angka kejadian kanker ginekologi, yaitu banyaknya gejala-gejala yang diabaikan sehingga gejala yang sebenarnya dapat ditangani lebih awal menjadi penyakit yang sangat serius. Perempuan dengan kanker ginekologi memiliki beban gejala dari waktu ke waktu yang dapat menghasilkan respon negatif pada fisik, psikologis dan emosional pasien. Penelitian ini akan melihat beban gejala pada kanker ginekologi baik yang sudah melakukan proses kemoterapi maupun yang belum melakukan proses kemoterapi.Tujuan: Mendeskripsikan symptom pada perempuan dengan kanker ginekologi. Metode: Penelitian ini menggunakan desian penelitian kuantitatif bersifat deskriptif dengan pendekatan cross-sectional study dengan jumlah sampel 95. Instrument MSAS digunakan untuk pengukuran gejala. Data dianalisis dengan menggunakan deksriptif analisis. Hasil: Sepuluh gejala yang umum dialami responden dengan kanker ginekologi adalah merasa khawatir 96,8% (92), merasa sedih 95,8% (91), susah tidur 93,7% (89), masalah dalam aktivitas atau gairah seksual 89,5% (85), merasa lelah 86,3% (82), kurang nafsu makan 81,1% (77), pusing 80% (76), mudah marah 80% (76), nyeri 78,9% (75), kurang energi 78,9 (75), dengan rata-rata gejala sebesar 1,08 (± 0,386). Kesimpulan: Tiga gejala yang umum dialami responden dengan kanker ginekologi adalah merasa khawatir, merasa sedih, susah tidur. Hasil penelitian ini dapat menjadi masukan bagi tenaga kesehatan untuk membuat suatu intervensi priotitas untuk meminimilkan gelaja yang dirasakan oleh pasien dengan kanker ginekologi.Kata Kunci: Kanker Ginekologi, Gejala, PerempuanSymptom in Women with Gynecological CancerABSTRACTBackground: Gynecological cancer is one of the most common types of reproductive health problems in cancer. Factors that cause high rates of gynecological cancer, namely the number of symptoms that are ignored so that the actual symptoms can be treated early into a very serious disease. Women with gynecological cancer have a burden of symptoms over time which can produce negative responses to the physical, psychological and emotional patient. This study will look at the symptoms in gynecological cancers both those who have undergone chemotherapy and those who have not yet taken chemotherapy. Objectives: Describe the symptom burden in women with gynecological cancer. Methods: This study used a descriptive quantitative research design with a cross-sectional study approach with a sample size of 95. The MSAS instrument was used to measure symptoms. A descriptive statistics were used to analyse the data. Results: Ten common symptoms experienced by respondents with gynecological cancer were feeling worried 96.8% (92), feeling sad 95.8% (91), insomnia 93.7% (89), problems in activity or sexual arousal 89, 5% (85), feeling tired 86.3% (82), lack of appetite 81.1% (77), dizziness 80% (76), irritability 80% (76), pain 78.9% (75), less energy is 78.9 (75), with an average symptom of 1.08 (± 0.386). Conclusion: Three common symptoms experienced by respondents with gynecological cancer are feeling worried, feeling sad, insomnia. The results of this study can be input for health workers to make a priority intervention to minimize the symptoms felt by patients with gynecological cancer.Keywords: Gynecological Cancer, Symptoms Burden, Women

scholarly journals PENGARUH KUALITAS PELAYANAN DAN KEPERCAYAAN MASYARAKAT TERHADAP KEPUASAN MASYARAKAT DI KANTOR X

2021 ◽  
Vol 16 (1) ◽  
pp. 9-14
Author(s):  
Slamet Riyanto ◽  
Titing Qomaryati
Keyword(s):  
Service Quality ◽  
Significant Influence ◽  
Sampling Technique ◽  
Public Trust ◽  
Cross Sectional Study ◽  
Service Users ◽  
Community Satisfaction ◽  
Sectional Study ◽  
Cross Sectional ◽  
Study Approach

This study aims to analyze and prove the effect of service quality and public trust on community satisfaction in office X. This type of research is an explanatory study with a cross sectional study approach. The research sample was 125 people with random sampling technique. The findings of this study indicate that there is a significant influence between service quality and community satisfaction. And there is a significant influence between public trust on public satisfaction of service users at office X.

SERVICE QUALITY OF PUBLIC AND PRIVATE PHYSIOTHERAPY INSTITUTES: A COMPARATIVE STUDY IN LAHORE

2019 ◽  
Author(s):  
Roohi Abbas
Keyword(s):  
Physical Therapy ◽  
Service Quality ◽  
Cross Sectional Study ◽  
Quality Of Services ◽  
Sectional Study ◽  
Cross Sectional ◽  
Public And Private ◽  
Quality Dimensions ◽  
Service Quality Dimensions

Background: Ever since quality of services is gaining importance in every industry as it is the indicator of consumer/customer satisfaction, it is of utmost importance to measure service quality of educational institutes to determine the satisfaction of students. Thus, the study aimed to determine the important factors in service quality dimensions which contribute to the satisfaction of students. Methods: This was a Comparative Cross Sectional study in which final year department of physical therapy (DPT) students were included from three private and three public physiotherapy institutes. Results: The largest mean Positive Gap scores for Public Physiotherapy Institutes was 0.18 for accessibility and affordability 0.18. The largest negative mean gap score for Private Physiotherapy domain was “Accessibility and Affordability” found to be -1.96. Conclusion: Students were satisfied with service quality of private institutes in all domains except for the “Accessibility and Affordability” whereas, in Public Institutes largest negative quality gaps were found in “Empathy” and “Assurance”.

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