scholarly journals Patient Satisfaction Level at Local General Hospital in Mamuju Regency, Indonesia

2018 ◽  
Author(s):  
Paisal Halim
Keyword(s):  
Patient Satisfaction ◽  
General Hospital ◽  
Medical Record ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Study Approach ◽  
Material Evaluation ◽  
Patient Will

The purpose of this study to describe in general the level of patient satisfaction with services obtained from the hospitalwhere they do the treatment. This research conducted at General Hospital of Mamaju Regency with a population of inpatients at thetime of the study was 358 people. This research uses quantitative research type with Cross Sectional study approach. The number ofsamples used were 153 patients with accidental sampling technique. The result of the research shows that the dominant patient whoundergoes the hospital stay in the general hospital is satisfied, but the satisfaction is not significant because it is still below 75%. Patientsatisfaction should always consider because it can be a material evaluation, especially for medical record officer who serves patients atthe registration so that medical record officers can continue to improve the quality of service to patients. The patient will return to thehospital if the patient feels comfortable when receiving the service and the patient is satisfied with the service provided by the healthservice provider so that eventually the patient will return and use the hospital services.

scholarly journals The Relationship Of Demand Utilization Of Health Service With Patient Satisfaction At Inpatient Care Unit Of Anuntaloko General Hospital

2020 ◽  
Vol 10 (1) ◽  
pp. 1-12
Author(s):  
Dwi Sitti Oktania
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Service Quality ◽  
General Hospital ◽  
Inpatient Care ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Referral Center

Hospital is a comprehensive form of health service institution, includes aspects of promotive, preventive, curative and rehabilitation, as well as a public health referral center. Demand on healthcare service theory consists of revenue, visit cost and  service quality. Anuntaloko Regional General Hospital Parigi Moutong Regency is a referral center and regionalization hospital in Central Sulawesi Province, which the number of visits in 2016 to 2018 in a row were 19.186, 10.971 and 12.954. The study was purposed to determined Relation Between Requests for Use of Health Service and Patient Satisfaction on Inpatient Care Unit at Anuntaloko Regional General Hospital Parigi Moutong Regency. This was a quatitative analysis research with the cross sectional study approach. The population was patients on Inpatient Care Unit of Anuntaloko Regional General Hospital which amounted to 12.954 sampels and through purposive sampling technique. Data was analyzed univariate and bivariate variables using Chi-Square Test. The results showed that there are relation between revenue (p=0,002), visit cost (p=0,002) and service quality (p=0,000) with patients satisfaction on Inpatient Care Unit at Anuntaloko Regional General Hospital Parigi Moutong Regency. The Anuntaloko Regional General Hospital Parigi Moutong Regency is expected to observe routinly so that maintaining the service quality of the good things and improving the service quality of the lack variabels.

scholarly journals The Influence of Service Quality on Patient Satisfaction and Trust in Puskesmas Paccerakang of Makassar City

2018 ◽  
pp. 186-196
Author(s):  
Rafiqah Mudjid ◽  
Arman Arman ◽  
Fatmah Afrianty Gobel ◽  
Nurfardiansyah Burhanuddin
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Police Officers ◽  
Quantitative Research ◽  
Cross Sectional Study ◽  
Sectional Study ◽  
Patient Trust ◽  
Cross Sectional ◽  
Study Approach ◽  
Physical Evidence

Based on data from the medical record of Puskesmas Paccerakang, the number of patient visits in the last three months decreased. In August 2016, the number of patient visits as many as 2389 patients, then in September 2016, the number of patient visits as many as 2134 patients and in October 2016, the number of patient visits decreased to 2021 patients. The purpose to analyze the influence of service quality on patient satisfaction and trust in Puskesmas Paccerakang Kota Makassar. The type of this research is quantitative research with cross sectional study approach. Results from 334 patients were 295 patients (94.6%) and physical evidence was poor and patients were less satisfied 16 patients (72.7%). 293 patients (94.2%) said that Puskesmas Paccerakang staff was reliable and the patients were satisfied. Less reliable and less satisfied patients as many as 15 patients (65.2%). 298 patients (94.0%) said the respondent and the patient were satisfied. Officers are less responsive and patients are less satisfied as many as 14 patients (82.4%). 297 patients (96.1%) said that patients were convinced of the services provided by Puskesmas Police officers and patients were satisfied. Less confident about the services provided and less satisfied patients as many as 21 patients (84.0%). 297 patients (95.8%) were sufficiently empathetic for patients and patients were satisfied. Officers are less empathetic and patients are less satisfied as many as 20 patients (83.3%). The conclusion is that there are influence of service quality which include: tangible, reliability, responsiveness, assurance and empathy through satisfaction of patient trust at Puskesmas Paccerakang Kota Makassar.

scholarly journals Analisis Hubungan Status Gizi Lansia Di Puskesmas Limboto Barat

2018 ◽  
Vol 1 (1) ◽  
pp. 024
Author(s):  
Herman Hatta ◽  
Ririn Pakaya ◽  
Marlina Laiya
Keyword(s):  
Nutrient Intake ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Nutrient Status ◽  
The Elderly ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Exact Test ◽  
Study Approach ◽  
Nutritional Problem

Nutritional problem have been found in the elderly which can be inform of lack of nutrient intake. The research aimed to find out thefactors related with the nutrient status of the elderly, the study wasthe quantitative research which was also naturally an analyticalresearch with the cross sectional study approach. The sample of theresearch was as many as 121 respondents which were determined byusing the purposive sampling technique. The finding of the researchfrom 121 respondents was showing that there was 9 elderly with theundernutrition status (7,4%) while there were 69 (57,0%) of them are innormal nutriention status. In addition, there were 43 of them (35,5%)was overnutrition. Based on the analysis bivariate by using thefisher’s exact test was showing that there was no relationship betweenthe physical activity with the nutrientional status in the elderly withthe value ρ = value 0,056 > ɑ 0,05, there was also no relationshipbetween income with the nutrientional status on elderly with the valueof ρ = value 0,001 > ɑ 0,05. However, there was a relationshipbetween the education with the nutrientional status on elderly with thevalue of ρ = value 0,003 > ɑ 0,05.

scholarly journals Faktor-Faktor yang Berhubungan dengan Peran Bidan dalam Pemantauan dan Deteksi Dini Resiko Tinggi Kehamilan di Wilayah Kerja Puskesmas Basuki Rahmat Kota Bengkulu

2018 ◽  
Vol 2 (1) ◽  
pp. 184-202
Author(s):  
Danur Azissah ◽  
Dwi Wulandari
Keyword(s):  
Research Method ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
Sectional Study ◽  
Cross Sectional ◽  
Study Approach ◽  
Risk Pregnancy ◽  
Low Education ◽  
High Motivation

The purpose of this research is to find out the relation between factors related to the role and early monitoring in ​​Basuki Rahmat Health Center.The research method was quantitative research with cross sectional study approach. The population in this study was all active midwives in ​​Puskesmas Basuki Rahmat Bengkulu City that teaches 25 people with total sampling technique. The results of the study, more than half of respondents (60%) have poor midwives, 52% adults, 16% have low education, 48% have enough knowledge, 55% have favorabel, 60% have high motivation, 44% have no experience in treatment, 60% never received a reward, 40% never received supervision. There is no significant relationship between education with the role and early monitoring of high risk pregnancy (P: 0.759). It is expected that the Health Office/Puskesmas can improve human resources by contributing to the study, providing training, awards and supervision continuously and simultaneously to the midwives at Puskesmas Basuki Rahmat, Bengkulu City. Keywords: Monitoring, Early Detection, Midwife Role.

scholarly journals Analysis of the Effect of Health Service Quality on Patients in the Inpatient Room of Haji Hospital Medan

2021 ◽  
Vol 2 (4) ◽  
pp. 1-7
Author(s):  
Nidya Andani ◽  
Mappeaty Nyorong ◽  
Asriwati Amirah
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Service Quality ◽  
Quantitative Research ◽  
Cross Sectional Study ◽  
P Value ◽  
Research Approach ◽  
Cross Sectional ◽  
Study Approach

The hospital is one of the institutions engaged in health services. The main indicator of the standard of a health facility and is a measure of the quality of service, low customer satisfaction will have an impact on the number of visits that will affect the profitability of health facilities. This study aims to determine the effect of quality and the dominant variables that affect service on patient satisfaction at the Haji-Medan Hospital in 2020. The quantitative research was conducted through an analytical survey research approach with a cross sectional study approach. Testing through logistic regression on the independent variables, namely; Reliability, Responsiveness, Assurance, Empathy and Tangible from the respondents' questionnaire data as many as 80 samples. The results showed that service quality had a significant effect on patient satisfaction from four variables, namely; reliability p value 0.020 (p < 0.05), responsiveness p value 0.038 (p < 0.05), empathy p value 0.000 (p < 0.05), p value tangible 0.001 (p < 0.05). Assurance variable, the quality of health services has no effect on patient satisfaction with a p value of 0.332 (p> 0.05). The dominant variable affecting patient satisfaction is the empathy variable. It is recommended to improve services from the aspect of assurance in order to increase patient confidence in getting services so that patients can feel satisfied with the services provided.

scholarly journals Economic Status of Community Interest in Membership of BPJS Health in Duampanua District, Pinrang Regency

2020 ◽  
Vol 8 (T2) ◽  
pp. 36-40
Author(s):  
Sri Nurul Kur’aini ◽  
Amran Razak ◽  
Anwar Daud ◽  
Anwar Mallngi
Keyword(s):  
Quantitative Research ◽  
Economic Status ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
Chi Square ◽  
Cross Sectional ◽  
The Public ◽  
Study Approach ◽  
Community Interest ◽  
Chi Square Test

BACKGROUND: Starting from 2017 until 2019, the number of patient visiting public health centers Lampa is always more than the number of patient visits BPJS, it indicates that the public interest in District Duampanua, Pinrang Regency on BPJS Health membership is still lacking. AIM: This study aimed to determine the effect of economic status on community interest in BPJS health membership. METOHDS: This study used a quantitative research with cross-sectional study approach. The location of this research was in the District Duampanua, Pinrang Regency. The population in this study is the community in Duampanua District Pinrang Regency with 51.593 people. The sampling technique in this study used a purposive sampling technique with 100 sample size. Data analysis performed was univariate and bivariate with Chi-square test. RESULTS: The results showed that there are influence of economic status variables (p = 0.016) to community interest in BPJS Health membership in Duampanua District, Pinrang Regency. The conclusion of this study is that there is an influence of economic status on community interest in BPJS Health membership because the higher the economic status of the community, the higher their interest in BPJS Health membership. CONCLUSION: It is expected that stakeholders in each village in the Duampanua District can find out the income of the community by conducting data collection evenly as proof of their worthiness of being members of JKN-KIS participants.

scholarly journals The Effect Of Health Service On Patient Satisfaction In Haji Hospital, Medan City

2021 ◽  
Vol 8 (4) ◽  
pp. 14-23
Author(s):  
Nidya Andani ◽  
Mappeaty Nyorong ◽  
Asriwati .
Keyword(s):  
Patient Satisfaction ◽  
Quantitative Research ◽  
Cross Sectional Study ◽  
P Value ◽  
Research Approach ◽  
Cross Sectional ◽  
Independent Variables ◽  
Study Approach ◽  
Quality Of Health Services

The study aimed to determine the effect of quality and the dominant variables affecting service on patient satisfaction at the Haji Hospital-Medan in 2020. Quantitative research was conducted through a survey analytic research approach with a cross sectional study approach. Test through logistic regression on independent variables, namely; Reliability, Responsiveness, Assurance, Empathy and Tangible from the questionnaire data of respondents as many as 80 samples. The results showed that there was a significant effect of service quality on patient satisfaction from four variables, namely; the reliability of the p value is 0.000 (p <0.05), the responsiveness of the p value is 0.038 (p <0.05), the empathy p value is 0.016 (p <0.05), the tangible p value is 0.001 (p <0.05). The assurance variable, there is no effect of the quality of health services on patient satisfaction with a p value of 0.696 (p> 0.05). The dominant variable affecting patient satisfaction is the variable of empathy with an odds ratio of 0.2120.

FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN KEMATIAN BAYI BERAT LAHIR RENDAH DI RSUD LABUANG BAJI MAKASSAR

2018 ◽  
Vol 7 (09) ◽  
pp. 54-65
Author(s):  
Ny. Daswati ◽  
Nurbiah Eka Susanty
Keyword(s):  
Birth Weight ◽  
Low Birth Weight ◽  
General Hospital ◽  
Distress Syndrome ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
Low Birth Weight Infants ◽  
Cross Sectional ◽  
Study Approach ◽  
Low Birth Weight Babies

Low Birth Weight (LBW is defined as a neonate born too small, a baby born with a weight between 500- <2500 grams. Objective: To find out factors related to mortality of low birth weight babies at Labuang Baji Regional General Hospital of Makassar.This research method uses analytic observation with cross sectional study approach. The population in this study were all low birth weight infants (BBLR) treated at the Regional General Hospital of Labuang Baji Makassar in 2013-2015. The sample in this study were all low birth weight babies who died at the Regional General Hospital of Labuang Baji Makassar in 2013-2015. Sampling technique purposive sampling.Conclusion: There is a significant association between asphyxia, infection/ sepsis, hypoglycemia, hyperbilirubinemia, hypothermia, Respiratory Distress Syndrome (RDS) on the occurrence of LBW death.Suggestion: The need for early detection of complications that may occur in infants with LBW. Appropriate and fast handling, including referral systems for babies with LBW. Keywords : Neonatus, Died, Low Birth Weight

scholarly journals Patient satisfaction and associated factors among psychiatry outpatients of St Paulo’s Hospital, Ethiopia

2020 ◽  
Vol 33 (1) ◽  
pp. e100120
Author(s):  
Kebebew Wogi Goben ◽  
Endalamaw Salelew Abegaz ◽  
Samuel Tolesa Abdi
Keyword(s):  
Patient Satisfaction ◽  
Associated Factors ◽  
Addis Ababa ◽  
Mental Healthcare ◽  
Sampling Technique ◽  
Good Health ◽  
Cross Sectional Study ◽  
P Value ◽  
Cross Sectional ◽  
Male Sex

BackgroundPatient satisfaction with mental healthcare service is recognised as an important integral part of measuring the outcomes and performance of clinical service delivery. It is not well studied in Ethiopia. Therefore, it is essential to improve service in the future.AimsTo assess patient satisfaction and associated factors among psychiatry outpatients at St. Paulo’s Hospital Millennium Medical College, Addis Ababa, Ethiopia.MethodsAn institutional-based cross-sectional study was conducted with consecutive sampling technique from May to June 2018. Data were collected using a Client Satisfaction Questionnaire (CSQ-8). Both bivariate and multivariate ordinal logistic regression analyses were used. Variables with p value <0.05 at multivariate analysis were considered statistically significant.ResultsA total of 589 participants were enrolled with a response rate of 98.2%. In regard to the magnitude of patient satisfaction, 50.3% (95% CI 46.0 to 54.2) were highly satisfied, 31.0% (95% CI 27.2 to 34.8) were satisfied, and 18.7% (95% CI 15.4 to 22.1) were dissatisfied. Male sex (adjusted OR (AOR) 2.30, 95% CI 1.57 to 3.36), inability to read and write (AOR 2.23, 95% CI 1.10 to 4.66), being unemployed (AOR 1.69, 95% CI 1.15 to 2.47), obtaining services for free (AOR 1.57, 95% CI 1.11 to 2.22), and availability of medication (AOR 1.62, 95% CI 1.13 to 2.23) were significantly associated with patient satisfaction.ConclusionsThe study showed that further improvements in patient satisfaction are required. Male sex, inability to read and write, being unemployed, obtaining services free of charge, and availability of medication were significantly associated with patient satisfaction. More than half of the participants were dissatisfied with the waiting time to receive services. The provision of services within a reasonable timeframe and meeting patient expectations are helpful for good health outcomes.

scholarly journals The prevalence of characteristic corneal ulcer patients in sanglah general hospital, in indonesia

2021 ◽  
pp. 81-84
Author(s):  
Sinta Wiranata ◽  
I Wayan Eka Sutyawan ◽  
I Putu Budhiastra
Keyword(s):  
General Hospital ◽  
Corneal Ulcer ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
Predisposing Factor ◽  
Cross Sectional ◽  
Corneal Ulcers ◽  
Analytical Research ◽  
Epidemiological Trends ◽  
The Relationship

Purpose: The purpose of the study was to perceive epidemiology, predisposing and varied risk factors, age, gender, profession, ulcus location, lateralization, visus category, medication. It also determines the relationship between each factor with infection and non-infection in Sanglah General Hospital, Bali. Methods: This is a cross-sectional study with method was used with 44 patients conferred in the Ophthalmology Department. The purposive sampling technique was also used in this study by considering exclusion and inclusion criteria. Then, the data were analyzed and assessed for medication and surgery for treatment between January 2017 and October 2018 using SPSS 25 version. Results: The mean age at diagnosis was 49.16±2.58 years, where samples of corneal ulcer infection made up 56.8%, and most of the cases occurred within the age group 30 - 60 years. Meanwhile, the infection mostly occurred in males, at a proportion of 77.3%, and based on the profession, 43.2% of the corneal ulcer were farmers. The most predisposing factor for infectious corneal ulcers was trauma, at 36.4%, as 39 patients had a central ulcus, where 47.7% were infectious, and 36.4% were non-infectious. However, not all the study variables were statistically significant (p > 0.05) with the patient's corneal. Conclusion: The findings of this study showed that corneal ulcer is common and mostly affects male. Furthermore, the epidemiological trends from developing countries with a predominance of infectious corneal ulcers were additional or less common. Therefore, more analysis with larger and specific sample sizes is required to be developed for resultant analytical research

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