scholarly journals IMPLEMENTASI PROGRAM BPJS KESEHATAN DALAM MENINGKATKAN KUALITAS PELAYANAN KESEHATAN DI KOTA TANGERANG

2019 ◽  
Vol 6 (2) ◽  
Author(s):  
Effendi Effendi ◽  
M.Z. Babul Gaos
Keyword(s):  
Data Analysis ◽  
Health Services ◽  
Random Sampling ◽  
Primary Data ◽  
Questionnaire Data ◽  
Static Tests ◽  
Analysis Techniques ◽  
Quality Of Health Services ◽  
The City

This study aims to find out how the influence of the Health BPJSProgram Implementation on the quality of health services at SitanalaLeprosy Hospital Dr. The city of Tangerang, with the formulation of theproblem: Is there an effect of the implementation of the BPJS healthprogram on the Quality of Health Services at the Leprosy Hospital Dr.Sitanala Tangerang City? The number of samples of 40 techniques usedis Random Sampling from 161 populations, the primary data obtainedfrom respondents through a questionnaire. data analysis techniques withregression analysis and static tests (different tests). The results of thestatistical test showed that there was a significant effect of theImplementation of the Health BPJS Program on the quality of healthservices at the Leprosy Hospital Dr. Sitanala Tangerang

scholarly journals Dampak Pandemi Coronavirus Disease-19 terhadap Mutu Pelayanan Kemoterapi di Ruang Delima RSUP Prof. Dr. R. D. Kandou Manado

e-CliniC ◽  
2021 ◽  
Vol 9 (2) ◽  
pp. 412
Author(s):  
Dian Nurani ◽  
Martha M. Kaseke ◽  
Arthur E. Mongan
Keyword(s):  
Data Analysis ◽  
Health Services ◽  
Wilcoxon Test ◽  
Questionnaire Data ◽  
Inclusion Criteria ◽  
Cross Sectional ◽  
Health Service Quality ◽  
Quality Of Health Services ◽  
Cross Sectional Design

Abstract: Covid-19 pandemic has an impact on health services in hospitals, especially in chemotherapy rooms. This study was aimed to analyze the quality of health services dimensions, as follows: reliability, responsiveness, assurance, empathy, and tangible. This was a quantitative study using a cross sectional design. Subjects were adult cancer patients who received chemotherapy services before and during the Covid-19 pandemic in 2020 at Delima chemotherapy room of Prof. Dr. R. D Kandou Hospital Manado and met the inclusion criteria of 30 people, using a five-dimensional health service quality questionnaire. Data analysis was performed univariately and bivariately using the statistical Wilcoxon test p<α (0.05). The results showed that the reliability average before the pandemic was 89.60% and during the pandemic was 88.27% (p=0.008); the responsiveness average before the pandemic was 84.27% and during the pandemic was  83.47% (p=0.000); the assurance average before the pandemic was 95.47% and during the pandemic was 95.73% (p=0.157); the empathy average before the pandemic was 92.53% and during the pandemic was 92.27% (p=0.157); the tangible average before the pandemic was 78.53% and during the pandemic was 84.40% (p=0.000). In conclusion, there were differences in service qualities of reliability, responsiveness, and tangible dimensions but there were no differences in service qualities of assurance and empathy dimensions before and during the Covid-19 pandemic to patients at Delima room of Prof. Dr. R. D. Kandou Hospital Manado.Keywords: Covid-19; chemotherapy; quality of service Abstrak: Pandemi Covid-19 memberi dampak terhadap pelayanan kesehatan di rumah sakit, terutama di ruang kemoterapi. Penelitian ini bertujuan untuk menganalisis mutu pelayanan kesehatan dimensi reliability, responsiveness, assurance, empathy, dan tangible. Jenis penelitian ialah kuantitatif dengan desain potong lintang. Subjek penelitian ialah pasien kanker dewasa yang mendapatkan pelayanan kemoterapi di ruang Delima RSUP Prof. Dr. R. D Kandou Manado sebelum dan pada masa pandemi Covid-19 tahun 2020 yang memenuhi kriteria inklusi sebanyak 30 orang. Penelitian ini menggunakan kusioner lima dimensi mutu pelayanan kesehatan. Analisis data dilakukan secara univariat dan bivariat dengan menggunakan uji statistik Wilcoxon p<α (0,05). Hasil penelitian mendapatkan dimensi mutu sebagai berikut: reliability, rerata sebelum pandemi (89,60%) dan masa pandemi (88,27%) (p=0,008); responsiveness, rerata sebelum pandemi (84,27%) dan masa pandemi (83,47%) (p=0,000); assurance, rerata sebelum pandemi (95,47%) dan masa pandemi (95,73%) (p=0,157); empathy, rerata sebelum pandemi (92,53%) dan masa pandemi (92,27%) (p=0,157); tangible, rerata sebelum pandemi (78,53%) dan masa pandemi (84,40%) (p=0,000). Simpulan penelitian ini ialah terdapat perbedaan mutu pelayanan dalam dimensi reliability, responsiveness, dan tangible namun tidak terdapat perbedaan mutu dalam dimensi assurance dan empathy antara sebelum dan pada masa pandemi Covid-19 terhadap pasien di ruang Delima RSUP Prof. Dr. R. D. Kandou Manado.Kata kunci: Covid-19; kemoterapi; mutu pelayanan kesehatan

PENGARUH KEPEMIMPINAN DAN MOTVASI KERJA TERHADAP KUALITAS PELAYANAN PUBLIK (STUDI KASUS PADA KANTOR KEMENTERIAN AGAMA SUNGAI PENUH )

2020 ◽  
Author(s):  
Pahrizal
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Public Service ◽  
Random Sampling ◽  
Secondary Data ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Primary Data ◽  
Analysis Techniques ◽  
Intervening Variables

The research is proposed to test the influence of Leadership and Motivation Work on Public Service Quality. The population in this study was the Kantor Kementerian Agama Sungai Penuh who had received the last 1 year service at the Kantor Kementerian Agama Sungai Penuh, amounting to 260 people. Furthermore, by using the Slovin formula, a sample size of 158 people was chosen with a sampling technique based on Simple Random Sampling. This study uses primary data and secondary data. Data analysis techniques used are path analysis and hypothesis testing using t test with data analysis using SPSS version 20. The results of the study based on showing that partially the Leadership and motivation work have a positive and significant effect on Public Service Quality. The results also show that motivation work variables act as intervening variables between Leadership and Public Service Quality.

scholarly journals Analysis Impact of Increase in Participants BPJS Class Iii on Quality of Health Services

2021 ◽  
Vol 2 (5) ◽  
pp. 792-801
Author(s):  
Ivan Armawan
Keyword(s):  
Health Services ◽  
Quantitative Research ◽  
Health Centre ◽  
Class Iii ◽  
Study Results ◽  
Health Centres ◽  
Quality Of Health Services ◽  
Design Case Study ◽  
The City

Abstract: The type of this research is a quantitative research design case study. Analysis was done on the participants BPJS've been me at the health centre and hospital in the city of Balikpapan. Subjects were Participants of BPJS Health Class III have been using BPJS card class III at the service of health centres and hospitals in the City of Balikpapan. Data collection techniques using a questionnaire with a sample data of 114 people. The results were analyzed using the app statistic SPSS version 22.0. The study results showed that 58% of the Quality of health services in hospitals and community health centres in the City of Balikpapan effect on increasing the number of participants BPJS Health Class III. And variables are the most influential is the Responsiveness or responsiveness officer of 47.2%; this is a positive response so that in the future, the Quality of health services can be improved to be better so that the benefits can be felt directly by the participants of BPJS Health, especially in class III.

scholarly journals Analisis Faktor-Faktor Permintaan Cabai Merah Kering Impor oleh Pedagang Bumbu di Pasar Perumnas Kota Palembang Sumatera Selatan

MBIA ◽  
2020 ◽  
Vol 19 (2) ◽  
pp. 121-131
Author(s):  
Anton Kurniawan ◽  
Ita Ita
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Primary Data ◽  
Traditional Markets ◽  
Demand Factor ◽  
Main Technique ◽  
Field Note ◽  
Field Notes ◽  
The City

Chili is an important ingredient in food processing, especially the typical foods of some regions in Indonesia that like the spicy taste. The price of fresh chili is uncertain, making the seller uneasy, so many sellers turn to imported chili supplies. Many factors affect sellers using imported dried chili, one of which is the price of red chili in the number of traditional markets in the city of Palembang is increasing. This study analyzes the factors that affect the demand for imported dried red chili by sellers in the Perumnas Market in Palembang City, South Sumatra. Primary data collection in this study through data obtained directly from respondents or informants, namely entrepreneurs/sellers of ground chili/spices in the Perumnas Market in Palembang, South Sumatra by giving questions through interviews to obtain information. Data collection techniques in this study are: the main technique used is in-depth interviews, as a supporter used observation and analysis of documents. The data analysis pattern that will be used is ethnographic, that is, from the field notes, the coding, categorization or classification will then be arranged systematically and then themes will be arranged based on the results of the data analysis. As a foothold and knife for analysis, if necessary, relevant theories and the results of previous studies that support. The results of this study indicate that the demand factor for imported dried red chili by the seller in the Perumnas Market in Palembang, South Sumatra: (1) Price factor; the price of fresh chili is relatively expensive so sellers prefer cheaper imported dried chili; (2) The quality of imported dried chili is the same as fresh chili both in color and spicy taste; (3) high consumer demand for chili; (4) Quantity/stock of imported dried chili lots.   Abstrak Cabai merupakan bahan penting dalam pengolahan makanan terutama makanan khas beberapa daerah di Indonesia yang menyukai rasa pedas. Tidak menentunya harga pasar cabai, membuat para pedagang giling resah dengan cara pemasaran cabai yang sudah sangat tinggi harganya, sehingga banyak pedagang giling beralih ke pasokan cabai impor sehingga lebih memudahkan dalam memasarkannya. Banyak faktor yang mempengaruhi pedagang bumbu menggunakan cabai kering impor, salah satunya harga cabai merah di sejumlah pasar tradisional di Kota Palembang semakin meningkat. Peneliti melalui penelitian ini ingin mencoba untuk menganalisis faktor-faktor yang mempengaruhi permintaan cabai merah kering impor oleh pedagang bumbu di Pasar Perumnas Kota Palembang Sumatera Selatan. Pengumpulan data primer dalam penelitian ini melalui data yang diperoleh secara langsung dari responden atau narasumber, yaitu pengusaha/penjual cabai giling/bumbu di Pasar Perumnas Palembang, Sumatera Selatan dengan memberikan pertanyaan-pertanyaan melalui wawancara untuk mendapatkan informasi. Teknik yang digunakan dalam mengumpulkan data pada penelitian ini adalah: teknik utama digunakan indeph interview, sebagai pendukung digunakan observasi dan analisis dokumen. Pola analisis data yang akan digunakan adalah etnografik, yaitu dari catatan lapangan (field note) kemudian akan dilakukan pengkodean, kategorisasi atau klasifikasi kemudian disusun secara sistematis dan selanjutnya akan disusun tema-tema berdasarkan hasil analisis data tersebut. Sebagai bahan pijakan sekaligus pisau analisis bila perlu digunakan teori-teori yang relevan dan hasil penelitian terdahulu yang mendukung. Hasil penelitian ini menunjukkan bahwa faktor permintaan cabai merah kering impor oleh pedagang bumbu di Pasar Perumnas Kota Palembang Sumatera Selatan: (1) Faktor harga; harga cabai segar relatif mahal sehingga para pedagang lebih memilih cabai kering impor yang lebih murah; (2) Kualitas cabai kering impor sama dengan cabai segar baik dari warna dan rasa pedasnya; (3) Tingginya permintaan konsumen terhadap cabai; (4) Kuantitas/stok cabai kering impor tidak putus. Kata kunci: Cabai Kering, Faktor Permintaan, Pedagang Bumbu, Pasar.

scholarly journals KUALITAS PELAYANAN BAGI KEPUASAN KONSUMEN PEMBELI RUMAH GRAND CITY BALIKPAPAN

Jurnal Edueco ◽  
2018 ◽  
Vol 1 (2) ◽  
pp. 18-25
Author(s):  
Maryanti Maryanti ◽  
Casmudi Casmudi ◽  
Ashari Sofyaun
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Data Collection ◽  
Data Reduction ◽  
Data Sources ◽  
Primary Data ◽  
Data Display ◽  
Group Management ◽  
Analysis Techniques

Serve is a part of action/service for others to be able to meet the needs and desires. Customers satisfaction might be checked by comparing the expectations of consumers with the desired quality of service what they receive in fact. This research was conducted to find out how customer satisfaction with the quality of service the management of Grand City Balikpapan. Research used qualitative methods. Data sources are secondary and primary data. Data collection techniques through interviews, observation, documentation and triangulation. Data collection instruments through the interview grid with the 5W + 1H method. The validity of the data was examined through triangulation and data analysis techniques using data reduction, data display and drawing conclusions or verification (conlusion drawing / verification). Finally Grand City Balikpapan consumers have been satisfied with the quality of service provided by the Sinarmas Land Group management.

scholarly journals PENGARUH TINGKAT RELIGIUSITAS, KUALITAS LAYANAN TERHADAP KEPUTUSAN MENABUNG DAN INFORMASI SEBAGAI VARIABEL MODERATING

2018 ◽  
Vol 12 (2) ◽  
pp. 365-387
Author(s):  
Irham Pakkawaru
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Primary Data ◽  
Islamic Banking ◽  
Analysis Techniques ◽  
Economics Students ◽  
Saving Decisions ◽  
The City ◽  
Level Variable

This study aims to find empirical evidence regarding the effect of the level of religiosity, the quality of service on saving decisions of the Faculty of Economics students in Islamic banking and information as a moderating variable. The sample used was students majoring in economics in the city of Palu. The type of data used is primary data with analysis techniques using multiple linear regression and hypothesis testing using simultaneous analysis (F test) and partial (t- test). The results of this study indicate that simultaneously the level of religiosity and service quality variables significantly influence saving decisions. Partially only the service quality variable (X2) has a significant effect on saving decisions (Y). While the religiosity level variable does not have a significant influence on saving decisions (Y), and Information does not moderate or not as a moderating variable.

scholarly journals Pengaruh Penerapan Prinsip GCG pada Persepsi Kualitas Informasi Keuangan PERUMDA Air Minum Tirta Sewaka Darma

2020 ◽  
Vol 30 (2) ◽  
pp. 293
Author(s):  
Gede Rudi Harta Pratama Giri ◽  
Ni Luh Supadmi
Keyword(s):  
Data Analysis ◽  
Linear Regression ◽  
Secondary Data ◽  
Sampling Technique ◽  
Financial Information ◽  
Quantitative Approach ◽  
Primary Data ◽  
Purposive Sampling ◽  
Analysis Techniques

The purpose of this study is to empirically assess the principle of transparency, accountability, accountability, independence and fairness/equality. This research was conducted at PERUMDA Air Minum Tirta Sewaka Darma with a quantitative approach that is in the form of associative. This research uses primary data of secondary data. A population of 340 employees and samples were selected using the purposive sampling technique of 56 employees. Data analysis techniques are double linear regression. Based on the results shows that transparency, accountability, responsibility, independence and fairness/equality influence positive and significant to the quality of financial information. Keywords: Transparency; Accountability; Responsibility, Independency; Fairness.

Pengaruh Kompetensi Independensi dan Motivasi Auditor Terhadap Kualitas Audit Internal

2021 ◽  
Vol 3 (1) ◽  
pp. 233-247
Author(s):  
Jefry Naldi ◽  
Halmawati Halmawati
Keyword(s):  
Data Analysis ◽  
Internal Audit ◽  
Primary Data ◽  
Private Companies ◽  
Internal Auditors ◽  
Analysis Technique ◽  
Data Source ◽  
The City ◽  
Positive Effect

This study aims to determine the extent of: The influence of competence, independence, and auditor motivation on the quality of internal audit at BUMS and BUMN in Padang City. The population in this study are private companies and state-owned companies in the city of Padang which have several internal auditors in the company. The sample in this study were all internal auditors in private companies and state-owned companies in the city of Padang. The data source is primary data. The technique of studying data with a questionnaire. The data analysis technique is multiple linear regression. The results showed that: (1) Competence has a positive effect on the quality of internal audit, where the coefficient β of competence is positive at 0.092 and the t value is 1.791 with a significance value of 0.048> 0.05. (2) Independence has no significant effect on the quality of internal audit, where the independence β coefficient is negative at 0.007 and the t value is -0.135 with a significance value of 0.893> 0.05. (3) Auditor motivation has no effect on the quality of internal audit, where the coefficient β of motivation is negative at 0.058 and the t value - 0.761 with a significance value of 0.449> 0.05.  

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