scholarly journals Nurse Caring Attitude Relationships with Parents Patient Satisfaction Level in Public Hospitals Pambalah Batung Amuntai

Author(s):  
Rian Tasalim ◽  
Mohammad Basit ◽  
Rita Agustina

Caring is a form of nurse's concern for clients. Nurses are required to have the sensitivity and ability to support the trust and well-being of patients. Patient/Parent satisfaction is highly dependent on the caring attitude of the nurse. The better the caring attitude of the nurse to the patient, the more the patient will trust the nurse. Nurse caring behavior is one of the determinants of patient satisfaction. The purpose of this study was to determine the relationship between the caring attitude of nurses and the level of satisfaction of the patient's parents in the pediatric ward of Pambalah Batung Amuntai Hospital. Analytic research with a cross sectional approach. Collecting data using a questionnaire. Respondents in the study amounted to 28 people, using probability sampling technique. Data analysis using Chi-Square. The results show that in the pediatric ward of Pambalah Batung Amuntai Hospital, it is known that the caring attitude of nurses in the classification is not good, namely 68% and the level of satisfaction of parents of patients in the less classification is also as much as 64 % The results of the Chi-Square analysis obtained a significant value of 0.019 (p < 0.05). There is a relationship between the caring attitude of nurses and the level of satisfaction of parents whose children are cared for in the pediatric care room at Pambalah Batung Amuntai Hospital.

2018 ◽  
Vol 18 (2) ◽  
pp. 401
Author(s):  
Ririn Noviyanti Putri

Health services require hospitals to provide quality services in accordance with the needs and desires of patients with reference to the code of ethics profession. Hospital demand in providing good service quality can improve the degree of patient satisfaction. Patient satisfaction is a common problem that often occurs in the hospital. This study aims to determine the effect of human resources service on patient satisfaction and see the ratio of the level of satisfaction between general patients and BPJS. This research is a comparative and with cross sectional approach. The sample in this study were general patients and BPJS who treated in outpatient installation as 108 respondents using chi-square statistical test and T test. The results showed that there were eight variables related to patient satisfaction level, namely educational level (p=0,0001), job status (p=0.0001), membership status (p=0,001), Service of human resources (p=0.0001), Service procedures (p=0.0001), Service of pharmacy (p=0.0001), Comfort (p=0,012), And patient relationship with hospital staff (p=0,0001) and there was difference of satisfaction level between general patient and BPJS (p=0.0001). Human resources services affect the level of patient satisfaction and there is difference of satisfaction level between general patient and BPJS. Suggestions for hospitals to continuously evaluate services by implementing the Plan Do Check Act (PDCA) cycle, so that the shortcomings that occur during the service process can continue to be minimized.


2019 ◽  
Vol 4 (2) ◽  
pp. 325
Author(s):  
Aprianus Umbu Zogara

<p><em>Quality of service is an important thing that must be considered by every facility of health services in providing service to patients. Quality of service is closely linked with comprehensive and systematic services to provide excellent service without distinguishing any patients either public or health-care users. The purpose of this study to determine the relationship between the ownership of health insurance with patient satisfaction in Puskesmas Jetis 1 Bantul, Yogyakarta. This research is a quantitative research with cross- sectional design. Samples in this study were patients who came to visit or seek treatment and enrolled in Puskesmas Jetis 1 Bantul as many as 97 people taken by accidental sampling technique. Data were analyzed using chi-square analysis. The results showed most of the respondents who have collateral such as Askes, JKN, Jamkesda, and Jamkesmas (67%) were satisfied with the services provided. The result of chi-square correlation test shows that there is correlation between assurance ownership and patients satisfaction at Puskesmas Jetis 1 Bantul, Yogyakarta which is shown by Sig value. of 0.00 (Sig &lt;0.05). This study can be concluded that there is a significant relationship between guarantee ownership and patient satisfaction with the majority of patients who have more satisfied health insurance.</em></p><p><em><br /></em></p><p><em>Kualitas pelayanan merupakan suatu hal penting yang harus diperhatikan oleh setiap fasilitas pelayanan kesehatan dalam memberikan pelayanan terhadap pasien.Kualitas pelayanan berhubungan erat dengan pelayanan yang komprehensif dan sistematis untuk memberikan pelayan yang prima tanpa membedakan setiap pasien baik umum maupun pengguna jaminan kesehatan. Tujuan penelitian ini untuk mengetahui hubungan antara kepemilikan jaminan kesehatan dengan kepuasan pasien di Puskesmas Jetis 1 Bantul, Yogyakarta. Penelitian ini merupakan penelitian kuantitatif dengan desain cross-sectional. Sampel dalam penelitian ini adalah pasien yang datang berkunjung atau berobat dan terdaftar di Puskesmas Jetis 1 Bantul sebanyak 97 orang yang diambil dengan menggunakan teknik accidental sampling.Data dianalisis menggunakan analisis chi-square. Hasil penelitian menunjukkan sebagian besar responden yang memiliki jaminan seperti Askes, JKN, Jamkesda, dan Jamkesmas (67%) merasa puas dengan pelayanan yang diberikan. Hasil uji korelasi chi-square menunjukkan terdapat hubungan antara kepemilikan jaminan dengan kepuasan pasien di Puskesmas Jetis 1 Bantul, Yogyakarta yang ditunjukkan dengan nilai Sig. sebesar 0,00 (Sig &lt; 0,05). Penelitian ini dapat disimpulkan terdapat hubungan yang signifikan antara kepemilikan jaminan dengan kepuasan pasien dengan mayoritas pasien yang memiliki jaminan kesehatan yang lebih merasa puas.</em></p>


2020 ◽  
Vol 5 (1) ◽  
Author(s):  
Nahrul Hayat ◽  
Asfri Sri Rahmadeni ◽  
Marzuki Marzuki

Caring nurses are very important in meeting patient satisfaction, this is one indicator of the quality of service in a hospital. Nurses are people who become one of the keys in meeting patient satisfaction. Therefore, caring nurse behavior can have an effect on quality service to patients. Some studies conducted in Indonesia show that caring is still lacking for patients in hospitals as much as 50% show poor caring. Patient satisfaction is influenced by caring nurses in serving patients in hospitals. The purpose of this study was to analyze the relationship between caring nurses and patient satisfaction in the inpatient room. This study is a cross sectional analytic study and purposive sampling technique with a sample of 67 patients, collecting data using a questionnaire.The Chi-Square test results showed a significant relationship between caring nurses and patient satisfaction in the inpatient room with a p value of 0,045 (α = 0,05). Nurse caring attitude greatly affects patient satisfaction so it is expected that nurses or other health workers can be more sensitive, be responsive and respond well to patient complaints and show sincere care in helping patients recover


2016 ◽  
Vol 2 (6) ◽  
pp. 156-163 ◽  
Author(s):  
Agianto Agianto ◽  
Sirajudin Noor ◽  
Insana Maria

Background: Emergency nursing service system requires the role of nurses who are able to pay attention to the behavior of caring and patient comfort. Caring in an emergency room is an important aspect in lifesaving procedures. It might impact the psychology of patients if nurses are not caring. Caring behavior and comfort given by nurses can also affect to patient satisfaction. Patient satisfaction is considered important as a bridgehead for the treatment of patients.Objective: The purpose of this study is to determine the relationship between caring behavior and comfort with patient satisfaction in the emergency room, Ratu Zalecha Hospital, South Kalimantan, Indonesia.Method: This was an analytic correlational study with cross-sectional approach involved 341 patients in the emergency unit using consecutive sampling. Four questionnaires were used to measure the characteristics of the respondent, the nurse caring behavior, comfort given by the nurses, and patient satisfaction. Data were analyzed using descriptive statistics for  respondents’ characteristic, and chi-square to analyze the relationship between variables. Result: There were 285 respondents (92.8%) who received nurses’ caring behaviors were satisfied, and 268 respondents (87.3%) stated that the nurses were able to provide comfort in nursing care in the emergency room.Conclusion: This study revealed that there was a relationship between caring behavior, and comfort with patient satisfaction. It tells that caring and comfort are very important components that influence the satisfaction of patients. Therefore, the role of nurse to provide caring and comfort for the patients in the future should be developed along with the development of science and technology and society's demands.


2021 ◽  
Vol 18 (2) ◽  
pp. 188
Author(s):  
TJATUR PRIJAMBODO ◽  
MUSA GHUFRON ◽  
YELVI LEVANI ◽  
SISKA MAWADDATUNNADILA

<p><strong>Abstract</strong></p><p><strong>Background: </strong>Adequate health and well-being is a human right that has been recognized throughout the world. Indonesia has agreed to this as evidenced by the existence of Law No.36 of 2009. Hospital is one of the public health services that has pharmaceutical installation facilities, outpatient care, and so on. <strong>Objective:</strong> To determine the characteristics of pediatric specialist clinic patients and to determine the relationship between internal pharmaceutical service factors and the satisfaction level of pediatric specialist clinic patients at Aisyiyah Siti Fatimah Tulangan Hospital. <strong>Methods:</strong> This study is a descriptive analytic study with a cross sectional approach. The technique used is total sampling. The sample size was taken from all parents of pediatric specialist clinic patients who took medicine at the Pharmacy Installation at Aisyiyah Siti Fatimah Tulangan Hospital and met the inclusion criteria. The instrument used was satisfaction questionnaire that was collected from November to December 2019. The data obtained in this study were analyzed using the Chi Square method. <strong>Results:</strong> Based on the Chi Square test between Human Resources, Medicine, and Process, it shows p&gt; 0.05, so there is no significant correlation between these variables and patient satisfaction. The results of the Chi Square test between the facilities and infrastructure variables showed p &lt;0.05, which means that there is a significant correlation between the variable facilities and infrastructure for the pharmaceutical installation of Aisyiyah Siti Fatimah Tulangan Hospital and patient satisfaction. <strong>Conclusion:</strong> Internal service factor of pharmacy that has influence is infrastructure, while other factors in the form of human resources and processes have no relationship.</p><p><strong>Keywords:</strong> patient satisfaction, internal factors, pharmacy, Hospital</p><p><strong>Abstrak</strong><strong></strong></p><p align="center"><strong> </strong></p><p><strong>Latar Belakang:</strong> Kesehatan dan kesejahteraan hidup yang memadai merupakan hak asasi manusia yang telah diakui oleh seluruh dunia. Indonesia telah menyetujui hal ini dibuktikan dengan adanya UU No.36 tahun 2009. Rumah sakit adalah salah satu pelayanan kesehatan masyarakat yang memiliki fasilitas  instalasi farmasi, rawat inap rawat jalan, dan sebagainya.  <strong>Tujuan : </strong>Mengetahui karakteristik pasien klinik spesialis anak serta mengetahui hubungan faktor pelayanan internal kefarmasian dengan tingkat kepuasan pasien klinik spesialis anak di Rumah Sakit Aisyiyah Siti Fatimah Tulangan. <strong>Metode : </strong>Penelitian ini bersifat deskriptif analitik dengan pendekatan Cross Sectional. Teknik yang digunakan adalah <em>total sampling</em>. Besar sampel diambil dari seluruh orangtua pasien klinik spesialis anak yang mengambil obat di Instalasi Farmasi Rumah Sakit Aisyiyah Siti Fatimah Tulangan dan memenuhi kriteria inklusi. Instrumen yang digunakan adalah pengambilan data primer yaitu dengan kuesioner kepuasan yang dilakukan pada bulan November sampai Desember 2019. Data yang didapat pada penelitian ini dianalisis dengan mengggunakan metode Chi Square. <strong>Hasil : </strong>Berdasarkan uji Chi Square antara Sumber Daya Manusia, Obat, dan Proses menunjukkan p &gt; 0,05, sehingga tidak terdapat korelasi yang signifikan antara variabel tersebut dengan kepuasan pasien. Hasil uji Chi Square antara variabel sarana dan prasarana menunjukkan hasil p &lt; 0.05, yang berarti terdapat korelasi yang signifikan antara variabel sarana dan prasarana instalasi farmasi Rumah Sakit Aisyiyah Siti Fatimah Tulangan dengan kepuasan pasien. <strong>Kesimpulan :</strong> Faktor pelayanan internal kefarmasian yang memiliki pengaruh adalah sarana prasarana, sedangkan faktor lain berupa sumber daya manusia dan proses tidak terdapat hubungan.</p><strong>Kata kunci: </strong>Kepuasan pasien, faktor internal farmasi, Rumah Sakit


2017 ◽  
Vol 2 (2) ◽  
pp. 1-10
Author(s):  
Haerani ◽  
Haerati ◽  
Haerati

The phenomenon that is happening now is that many nurses pay little attention to safety and comfort and are not concerned with patient complaints so that patients are less satisfied in the nursing services provided. This study aims to determine the relationship of nurses caring behavior with the level of patient satisfaction in the Seruni care room at H. A. Sulthan Hospital Dg Radja Bulukumba Regency. This type of research is an analytic observational study with a "cross sectional" approach. Samples were 96 inpatients in Seruni. Sampling in this study was conducted with non-probability sampling techniques with consecutive sampling. Data collection is done through observation, questionnaires, and documentation. Data were analyzed with Chi-Square. The results of the Chi-Square analysis showed that there was a relationship between nurses' caring behavior and patient satisfaction (p = 0.001). The results of the analysis of the strength of the relationship indicate the direction of a positive correlation with the strength of a strong correlation.  


2019 ◽  
Vol 3 (1) ◽  
pp. 1-8
Author(s):  
Agus Aan Adriansyah ◽  
Ima Nadatien

Introduction: Jemursari Surabaya Islamic Hospital has a Pharmacy Installation service that requires long prescription service waiting times. This resulted in the emergence of patient dissatisfaction with the quality of services available at the Jemursari Islamic Hospital Pharmacy Installation in Surabaya. In relation to patient satisfaction and the quality of service at the Jemursari Islamic Hospital, there are still patients who are dissatisfied with the services of the Jemursari Islamic Hospital Pharmacy Installation staff. This study aims to analyze the relationship between waiting time and the attitude of the officer with patient satisfaction at the Jemursari Islamic Hospital Pharmacy Installation in Surabaya. Method: this study was an observational analytic study using aapproach cross sectional. The research locations were in Depo 1 Pharmacy Installation, Jemursari Islamic Hospital, Jl Jemursari no. 51-57, Jemur Wonosari, Wonocolo, Surabaya City, East Java. The research sample was 100 respondents using random sampling techniques. The data obtained were then analyzed using thetest chi square. Results: the results of the study showed that there was a significant relationship between service waiting time and the attitude of the officers in the service at the Pharmacy Installation with the level of satisfaction felt. Waiting time for services at Depo 1 Pharmacy is not in accordance with the Standard Minimum Procedure that has been determined. Conclusion: the waiting time and attitude of the officers have a significant relationship to patient satisfaction.


Author(s):  
Yuhemy Zurizah Yuhemy Zurizah ◽  
Rini Mayasari Rini Mayasari

ABSTRACT Low Birth Weight (LBW) was defined as infants born weighing less than 2.500 grams. WHO estimates that nearly all (98%) of the five million neonatal deaths in developing countries. According to City Health if Palembang Departement, infant mortality rate (IMR) in the year 2007 is 3 per 1000 live births, in 2008 four per 1000 live births, and in 2009 approximately 2 per 1000 live births. The cause of LBW is a disease, maternal age, social circumstances, maternal habits factors, fetal factors and environmental factors. LBW prognosis depending on the severity of the perinatal period such as stage of gestation (gestation getting younger or lower the baby's weight, the higher the mortality), asphyxia / ischemia brain, respiratory distress syndromesmetabolic disturbances. This study aims to determine the relationship between maternal age and educations mothers of pregnancy with the incidence of LBW in the General Hospital Dr Center. Mohammad Hoesin Palembang in 2010 This study uses the Analytical Ceoss Sectional Survey. The study population was all mothers who gave birth in public hospitals center Dr. Mohammad Hoesin Palembang in 2010 were 1.476 mothers gave birth with a large sample of 94 studies of maternal taken by systematic random sampling, ie research instument Check List. Data analysis was performed univariate and bivariate. The results of this study show from 94 mothers of LBW was found 45 people (47,9%) Which has a high risk age 26 LBW ( 27,7%) while the distance of low educations LBW (55,3%). From Chi-Square test statistic that compares the p value with significance level α = 0,05 showed a significant correlation between maternal age, where the p value = 0,002, of education mothers of pregnancy p value = 0,003 with LBW. In the general hospital center Dr. Mohammad Hoesin Palembang ini 2010. Expected to researches who will come to examine in more depth.   ABSTRAK Bayi Berat Lahir Rendah (BBLR) telah didefinisikan sebagai bayi lahir kurang dari 2.500 gram. WHO memperkirakan hampir semua (98%) dari 5 juta kematian neonatal di negara berkembang. Menurut Data Dinas Kesehatan Kota Palembang, Angka Kematian Bayi (AKB) pada tahun 2007 yaitu 3 per 1.000 kelahiran hidup, pada tahun 2008 4 per 1.000 kelahiran hidup, dan pada tahun 2009 sekitar 2 per 1.000 kelahiran hidup. Penyebab BBLR adalah penyakit, usia ibu, keadaan sosial, faktor kebiasaan ibu, dan faktor lingkungan. Prognosis BBLR tergantung dari berat ringannya masa perinatal misalnya masa gestasi (makin muda masa gestasi atau makin rendah berat bayi, makin tinggi angka kematian), asfiksia atau iskemia otak, sindrom gangguan pernafasan, gangguan metabolik. Penelitian ini bertujuan untuk mengetahui hubungan antara umur dan pendidikan ibu dengan kejadian BBLR di Rumah Sakit Umum Pusat Dr. Mohammad Hoesin Palembang Tahun 2010. Penelitian ini menggunakan survey analitik Cross sectional. Populasi penelitian ini adalah semua ibu yang melahirkan di Rumah Sakit Umum Pusat Dr. Mohammad Hoesin Palembang tahun 2010 sebanyak 1.476 ibu melahirkan dengan besar sampel penelitian 94 ibu melahirkan yang diambil dengan tehnik acak sistematik, instrumen penelitian yaitu check list. Analisis data dilakukan secara univariat dan bivariat. Hasil penelitian ini menunjukkan dari 94 ibu didapatkan kejadian BBLR 45 orang (47,9%) yang memiliki umur resiko tinggi 26 kejadian BBLR (27,7%) sedangkan yang pendidikan rendah 52 kejadian BBLR (55,3%). Dari statistik uji Chi-square yang membandingkan p value dengan tingkat kemaknaan α = 0,05 menunjukkan bahwa ada hubungan yang bermakna antara umur ibu p value (0,002) , pendidikan p value (0,003) dengan kejadian BBLR di Rumah Sakit Umum Pusat Dr. Mohammad Hoesin Palembang Tahun 2010. Diharapkan bagi peneliti yang akan datang untuk meneliti lebih mendalam.


2020 ◽  
Vol 5 (2) ◽  
pp. 240-249
Author(s):  
Satrio Wibowo Rahmatullah ◽  
◽  
Ika Maulida Nurrahma ◽  
Adnan Syahrizal

Compliance to achieve treatment success can be improved by providing drug information services (PIO) and counseling to improve understanding of treatment instructions. The general objective of this study was to determine the effect of drug information service and counseling on the level of medication adherence in patients with diabetes mellitus (DM) with hypertension in the Banjarbaru Regional Hospital. This study uses a quasi experimental method with a cross sectional approach and takes patient data prospectively. The results of this study indicate that the group given PIO and counseling showed a high level of adherence as many as 20 respondents (100%). Whereas in the group that was not given PIO and the counseling level of adherence was low, there were 4 respondents (20%). Based on the mann-whitney analysis p-value = 0,000 (<α = 0.05) so that there are differences in the group with PIO and counseling with groups without PIO and counseling, while the chi square analysis p-value = 0.004 (<α = 0 , 05) so that PIO and counseling have a significant effect on the level of adherence to taking medication in patients with DM with hypertension at the Banjarbaru Regional Hospital.


Author(s):  
Suryanti Suryanti ◽  
Andi Ipaljri

In the current era of globalization, humans always interact with technological developments. One result of the development of technology is the use of computers. The use of computers that are not under the ergonomic position causes effects on health, one of them is tension-type headaches. In the United States, 1-4% of patients coming to the Emergency Care Unit complain of headache, 90% of them are tension-type headaches. The proportion of migraine and other headache syndromes in the hospital. Harapan Bunda in 2011 and RS. Camatha Sahidya in Batam in Batam was 5% and 0.7% respectively. Whereas the incidence of tension headaches in 5 puskesmas in Batam in 2014 ranged from 0.5% - 1.3%. The proportion of tension headaches at the BIP Clinic in the January-April 2018 period is 1.5%. Tension-type headaches that occur continuously can cause barriers to daily activities. The purpose of this study is to determine the relationship of computer use with the incidence of tension-type headaches in workers. This research uses a descriptive-analytic method with a cross-sectional approach. The sampling technique is purposive sampling. Of 97 respondents who visited the clinical BIP that met the criteria, it was found that computer user respondents experienced tension-type headaches of 18 people (42.9%) and not tension-type headaches of 24 people (57.1%). Whereas the respondents who were not computer users experienced tension-type headaches of 10 people (18.2%), and non-tension-type headaches of 45 people (81.8%). Bivariate chi-square analysis showed that p = 0.008 (p <0.05). This means that Ha is accepted and H0 is rejected.


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