scholarly journals The Role of Occupational Stress in the Association between Emotional Labor and Mental Health: A Moderated Mediation Model

2019 ◽  
Vol 11 (7) ◽  
pp. 1886 ◽  
Author(s):  
Heyeon Park ◽  
Hyunjin Oh ◽  
Sunjoo Boo
Keyword(s):  
Mental Health ◽  
Psychological Distress ◽  
Occupational Stress ◽  
Emotional Labor ◽  
Call Center ◽  
Moderated Mediation ◽  
Stress Factors ◽  
Emotional Dissonance ◽  
Stress Scale ◽  
Call Center Employees

This study investigated whether occupational stress factors moderate the effect of emotional labor on psychological distress in call center employees. A cross-sectional and descriptive study using anonymous paper-based survey methods was conducted in a sample of 283 call center employees in South Korea. Participants completed the Emotional Labor Scale, the Depression Anxiety Stress Scale, and the Korean Occupational Stress Scale. Moderated mediation analyses were conducted using the PROCESS macro in order to investigate the relationship among variables. The results showed that the association between surface acting while having emotional labor and psychological distress was mediated by emotional dissonance. The mediated effect of emotional dissonance was moderated by discomfort in occupational climate, suggesting that improving the occupational environment can lessen the level of psychological distress among emotional workers, and that more attention should be devoted to the development of an intervention at the organizational level in order to prevent mental health problems in this population.

scholarly journals Can Supportive Siblings Protect against the Risk that Stress from Feelings of Alienation with Parents and Peers Poses to Mental Health in Emerging Adulthood?

2021 ◽  
pp. 0192513X2199385
Author(s):  
Muna Osman ◽  
Dave Miranda
Keyword(s):  
Mental Health ◽  
Psychological Distress ◽  
Emerging Adulthood ◽  
Emerging Adults ◽  
Structural Equation ◽  
Protective Factor ◽  
Moderated Mediation ◽  
Equation Modeling ◽  
Moderated Mediation Model ◽  
Two Samples

Feelings of alienation with parents and peers can lead to psychological distress, possibly because such feelings are stressful. Supportive siblings are known to foster mental health in youth, but research in emerging adulthood is limited. We hypothesized supportive sibling climate as a protective factor in the risks that stress from parent and peer alienation poses to psychological distress among emerging adults. A proposed moderated-mediation model was tested, across three samples, using latent moderated mediation structural equation modeling. Results indicated that parental and peer alienation were associated with more psychological distress, and stress partially mediated the link between parental (but not peer) alienation and psychological distress in two samples. However, a supportive sibling climate was not protective as it did not moderate the links among alienation, stress, and psychological distress. In sum, siblings seem beneficial, but perhaps it is not sufficient to protect emerging adults’ mental health against stress from parent and peer alienation.

scholarly journals Occupational Stress and Burnout Syndrome among ICU Nurses. A Prospective Observational Study

2019 ◽  
Vol 1 (1) ◽  
pp. 1
Author(s):  
Petru Cotrau ◽  
Viviana Hodosan ◽  
Adriana Vladu ◽  
Călin Timar ◽  
Lucia Daina ◽  
...  
Keyword(s):  
Job Satisfaction ◽  
Intensive Care ◽  
Occupational Stress ◽  
Human Services ◽  
Maslach Burnout Inventory ◽  
Stress Factors ◽  
Burnout Syndrome ◽  
Stress Scale ◽  
Overall Job Satisfaction

Nurses in Intensive Care Units (ICU) may be exposed to considerable stress of work. High levels of stress in ICU nurses affect the quality of nursing and the quality of life at work. Determination of occupational stress levels, burnout syndrome and overall job satisfaction among ICU nurses. The research was conducted in Intensive Care Unit of Emergency Clinical County Hospital of Oradea, Romania. Data were collected from the questionnaires, 29 nurses (of the 35) were selected for this study. Professional stress factors have been assessed through Expanded Nurses Stress Scale (ENSS), burnout syndrome through Maslach Burnout Inventory-Human Services Survey (MBI-HSS), while overall job satisfaction was measured by a 7-step Likert scale. The highest levels of stress were associated with workload and conflicts with other health professionals, professional relationship between nurses have been described as the least stressful. About burnout levels: a high score for emotional exhaustion and depersonalization, and a low score for professional achievements. Professional satisfaction has reached an average level. The fidelity of the scales was verified by the Cronbach’s alfa coefficient: Expanded Nurses Stress Scale (ENSS) (0.98) and Maslach Burnout Inventory-Human Services Survey (MBI-HSS) (0.73).

scholarly journals Women’s Smoking: Relationships Among Emotional Labor, Occupational Stress, and Health Promotion

2019 ◽  
Vol 67 (7) ◽  
pp. 361-370
Author(s):  
Sunjoo Boo ◽  
Hyunjin Oh
Keyword(s):  
Health Promotion ◽  
Occupational Stress ◽  
Emotional Labor ◽  
Call Center ◽  
Credit Card ◽  
Call Centers ◽  
Smoking Behavior ◽  
Cross Sectional ◽  
Health Promotion Behaviors ◽  
Stress And Health

Call centers in Korea have been found to be operated mainly by women, and they experience high levels of job-related stress. Compared with the general population, the prevalence of smoking among women in Korea’s call centers is strikingly high. Little attention has been paid to the associations between smoking behavior and their emotional labor, occupational stress, and health-promotion behaviors. For this cross-sectional study, a paper-based survey was conducted in a sample of female employees in a credit card call center ( N = 309). Among the participants, about 20% ( n = 62) were current smokers. Smokers were less engaged in health-promotion behaviors than nonsmokers, and occupational stress was negatively associated with health-promoting behaviors in nonsmokers, but not in smokers. Smokers may use cigarettes as a way of alleviating the emotional burden of their work.

scholarly journals Mental health screening questionnaire: A Study on reliability and correlation with perceived stress score

2019 ◽  
Vol 8 (2) ◽  
pp. 4-8
Author(s):  
P. Sharma ◽  
G. Devkota
Keyword(s):  
Mental Health ◽  
Psychological Distress ◽  
Perceived Stress ◽  
Health Screening ◽  
Mental Health Screening ◽  
Self Report ◽  
Perceived Stress Scale ◽  
Screening Questionnaire ◽  
Stress Scale ◽  
Distress Scale

 Introduction: Screening of mental disorders and psychological distress is important in clinical as well as research setting. The objective of this study is to test the reliability of mental health screening questionnaire developed by authors and see its correlation with perceived stress scale scores. Material and Method: A self-report screening instrument was designed by the authors in consultation with experts and was tested for reliability among 162 participants from general population gathered for stress management program. The correlation of the designed scale was tested with the Perceived Stress Scale score. Results: Scale reliability (Cronbach’s alpha) for the designed psychological distress scale was found to be 0.7558 which is regarded as having acceptable internal consistency. The questions of the designed scale had weak to moderate positive correlation with the score on Perceived Stress Scale. Conclusion: Despite many shortcomings of the designed scale we may be able to use it for basic screening of psychological distress and mental health problems. We recommend the validity of scale be tested in larger sample size.

scholarly journals The effect of emotional intelligence on turnover behaviors among call center employees

2016 ◽  
Vol 29 (2) ◽  
pp. 157-174
Author(s):  
Sanghee Kim ◽  
Sangeun Lee ◽  
JaeYoon Chang ◽  
HaeYoun Choi
Keyword(s):  
Emotional Intelligence ◽  
Personality Traits ◽  
Emotional Labor ◽  
Call Center ◽  
Turnover Rate ◽  
Future Research ◽  
Survival Analyses ◽  
Call Center Employees ◽  
The Relationship ◽  
Big 5 Personality

The purpose of this study is to examine the effect of emotional intelligence (EI) on turnover behaviors among call center employees. We investigated the relationship between EI and turnover behaviors during 190 days at two call centers located in Korea. Survival analyses revealed that EI significantly reduced turnover rate after controlling for the Big 5 personality traits. Specifically, most of the employees with low EI quit their jobs within the first 2 months while only half of the employees with high EI did. The importance of EI in the emotional labor settings and suggestions for the future research are discussed.

How personality relates to distress in parents during the COVID-19 lockdown: testing a moderated mediation model (Preprint)

2020 ◽  
Author(s):  
Cristina Mazza ◽  
Eleonora Ricci ◽  
Daniela Marchetti ◽  
Lilybeth Fontanesi ◽  
Serena Di Giandomenico ◽  
...  
Keyword(s):  
Mental Health ◽  
Psychological Distress ◽  
Online Survey ◽  
Moderated Mediation ◽  
Emotional Difficulties ◽  
Contributing Factors ◽  
Emotional Symptoms ◽  
Emotional Instability ◽  
Moderated Mediation Model ◽  
Parent Distress

BACKGROUND Since the initiation of the COVID-19 lockdown, Italian parents have been forced to manage their children at home. OBJECTIVE The present study aimed at investigating the psychological distress of parents during the lockdown, identifying contributing factors. METHODS An online survey was administered to 833 participants from 3–15 April 2020. Mediation and moderated mediation models were run to explore: (a) the association between parent neuroticism and parent distress, mediated by child hyperactivity-inattention and child emotional symptoms; and (b) the moderating effect of living only with child(ren) on the direct and indirect effects of parent neuroticism on parent distress. RESULTS For parents living only with child(ren), high levels of psychological distress depended exclusively on their levels of neuroticism. For parents living with at least one other person in addition to child(ren), distress levels were also mediated by child behavioral and emotional difficulties. Furthermore, parent psychological distress decreased in line with increased child age. CONCLUSIONS The results confirm that neuroticism is an important risk factor for mental health. Preventive measures should be primarily target multicomponent families with younger children and directed towards parents who are already known to present emotional instability and to parents of children who have received local mental health assistance for behavioral and/or emotional difficulties. CLINICALTRIAL N/A

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