scholarly journals A Review of Antecedents and Effects of Loyalty on Food Retailers toward Sustainability

2021 ◽  
Vol 13 (23) ◽  
pp. 13419
Author(s):  
Yating Tian ◽  
Qeis Kamran
Keyword(s):  
Brand Loyalty ◽  
Relevant Literature ◽  
Organic Food ◽  
Well Being ◽  
Food Marketing ◽  
Retail Sector ◽  
Store Loyalty ◽  
Food Retailing ◽  
Food Retailers ◽  
Related Service

With the increase in consumer awareness of sustainability and diversified retailer brands, the conceptualizations and dimensions of brand loyalty are changing. Existing research studies have focused on traditional constructs and measurements to explain new phenomena in the food retail sector but ignored the environmental and social effects on consumers’ attitudinal and behavioral loyalty. This study entails an extensive and structured review of definitions, taxonomy, dimensions, and measurements of loyalty within a food marketing context. With an additional emphasis on the notion of sustainability, it provides a perspective theory synthesis that integrates all testified antecedents of all types of loyalty to emphasize a trend of sustainability beyond brand scope, whereby sustainability values create loyalty. A systematic literature review and qualitative analysis methods were used to identify the relevant literature. The studies that qualified for inclusion were those that reported (1) research methods, (2) dimensions of brand loyalty, (3) knowledge of sustainability factors, and (4) organic marketing. This paper summarizes and compares the key constructs and measurements of loyalty to retailers. The results show inconsistencies in relation to two important attitudinal dimensions, namely, brand satisfaction and brand value. Although loyalty towards product brands, loyalty toward service organizations, store loyalty, and retailer loyalty have been studied in recent decades by marketing academics, little attention has been paid to clarifying their role in food retailing, especially regarding whether the established dimensions are relevant in conceptualizing consumer loyalty in sustainability based on organic food marketing. The theoretical implications are discussed in association with the research gap between loyalty dimensions and sustainability values, as well as multidimensional measurements development. The practical implications of this review are important for food retailers and organic food marketers that can meet the satisfaction and retain consumers’ loyalty by providing organic and sustainable products and improving related service quality involving environmental consequences and social well-being.

Consumers of organic food and sustainable development in Brazil

2014 ◽  
Vol 10 (1) ◽  
pp. 77-86 ◽  
Author(s):  
Danilo de Oliveira Sampaio ◽  
Marlusa Gosling
Keyword(s):  
Sustainable Development ◽  
Structural Equation ◽  
Organic Food ◽  
Well Being ◽  
Retail Sector ◽  
Message Content ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Organic Foods ◽  
Content Type

Purpose – The purpose of this paper is to investigate the reasons why the Brazilian consumer of organic foods chooses this type of food in the retail sector, considering sustainable development. Design/methodology/approach – This was a descriptive study including an exploratory phase. Regarding the methods of research, two focus groups (FGs) were developed in the qualitative phase, and then structural equation modelling was used by means of a cross-sectional survey in a quantitative design. The sample was non-probabilistic, intentionally non-random, for convenience and accessibility (n=560). Organic food consumers were addressed in different types of food retail: supermarkets, restaurants and specialised retailers. Findings – Only one of 12 hypotheses was not confirmed. The FGs provided important information for the development of the questionnaire used in the survey. The endogenous construct, intent to purchase, showed a correlation coefficient of 41 per cent (R2=41 per cent), indicating that 41 per cent of their variations are explained by the exogenous constructs. It can be considered that one of the academic contributions of this research was to develop a model that will drive how the purchasing behaviour/consumption of organic food in Brazil occurs. Practical implications – Considering the results of the variables of this research, retailers can create advertising campaigns that have an appreciation for the environment and quality of product and availability (logistics) in relation to organic food as the message content, because these variables can motivate the purchase. It is also suggested that the layout of the sales area in the retail premises highlights the organic food on the shelves, and the retailer's job could define the associations to the brands of organic foods, focusing on health and well-being. Originality/value – As in Brazil there is little information on the behaviour of organic food consumers, the creation of a new model will assist entrepreneurs in their strategies and highlights a type of food that meets the principles of sustainability.

Food Marketing: The influence of organic greenwash towards Malaysian consumers' trust: A conceptual paper

2021 ◽  
Vol 7 (1) ◽  
pp. 135
Author(s):  
Muhammad Azman Ibrahim ◽  
Rafiatul Adlin Hj Mohd Ruslan ◽  
Thong Foong Yen
Keyword(s):  
Conceptual Framework ◽  
Perceived Risk ◽  
Organic Food ◽  
Food Products ◽  
Food Marketing ◽  
Future Research ◽  
Food Retailing ◽  
Conceptual Paper

This research is focusing on the influence of greenwash on Malaysian consumers' trust towards organic food products. Malaysian consumers are becoming more aware and understand the importance of organic food products. Although Malaysia's organic market is still niche, many organic food products and organic retail/shops are available to purchase it. However, Malaysian consumers are concerned with the validity and credibility of organic food products, as many organic food products are from the local and importing country. Organic food products can relate to the greenwash that will impact consumers' trust towards organic food products. Therefore, the conceptual framework is developed by proposing four constructs - organic greenwashing, organic perceived risk, organic confusion and organic trust. The research will also focus on Malaysian consumers who have organic purchasing experience or intend to purchase organic food products. This conceptual paper will give insightful ideas for future research and give benefits to organic food retailing.

scholarly journals Pricing Strategies in the Italian Retail Sector: The Case of Pasta

2019 ◽  
Vol 8 (4) ◽  
pp. 113 ◽  
Author(s):  
Luca Cacchiarelli ◽  
Alessandro Sorrentino
Keyword(s):  
Private Label ◽  
Price Rigidity ◽  
Retail Sector ◽  
Food Retailing ◽  
Price Promotions ◽  
Heterogeneous Distribution ◽  
Price Increases ◽  
Food Retailers ◽  
Private Label Brands ◽  
Private Brand

In the last years, Italian food retailing has experienced some developments related to rising concentration levels, heterogeneous distribution along the country of the different outlet categories, and an increase of products sold as private brand labels. In the Italian agro-food industry, pasta represents a strategic product, since Italy has the peculiarity of being, at the same time, the main producer and consumer of pasta. A useful way to investigate food retailers’ behavior and strategies is to derive a measure of price rigidity, through a “frequency approach”, which permits computation of both regular prices and price promotions, and the frequency and the magnitude of price increases and decreases. We employ such methodology in order to evaluate retailers’ strategies in the Italian pasta market in terms of price rigidity and price promotions according to brand categories (Italian pasta brands versus private label brands) and regional areas for the period 2011–2013. The results show that retailers’ strategies for national pasta brands, in terms of price rigidity and price promotions, are completely different with respect to private label brands. Among the various national pasta brands, retailers adopt different strategies by, in various regional cases, employing the tool of price promotion rather than intervening with regular price changes.

THE IMPACT OF SERVICE QUALITY ON BRAND LOYALTY OF DTAC SELULER SERVICE USERS

2017 ◽  
Vol 9 (1) ◽  
Author(s):  
Debby Arisandi
Keyword(s):  
Service Quality ◽  
Customer Service ◽  
Service Provider ◽  
Brand Loyalty ◽  
Service Industry ◽  
Positive Impact ◽  
Relevant Literature ◽  
Field Research ◽  
Main Research ◽  
The Impact

<p>Purpose- In the GSM seluler telephony sector, the main condition for protecting the subscriber base is to win customer to be loyalty, a key necessity for the maintenance of a brand loyalty in the long term. To achieve this aim, service quality must be measured and identified. This paper’s aim is to measure the effects of service quality towards brand loyalty on DTAC seluler service provider. This study will explore the relationship between service quality and brand loyalty in the seluler service industry.</p><p>Design/methodology/approach- The main research target sample covered 200 seluler phone users in Prince of Songka University, Hatyai campus. Field research was conducted. The questionnaire was formed by a synthesis of existing constructs in relevant literature. Reliability tests, descriptive statistic, and regressions analyses were performed to both confirm scale reliability and answer the research questions. The data were analysed by moderated regression analysis to test the hypotheses.</p><p>Findings- The findings of this study show that an overall service quality directly affects brand loyalty. Network quality, customer service, pricing structure and billing system are the service quality dimensions that have significant positive influence on brand loyalty, which in turn has a significant positive impact on brand loyalty 43,5%. Therefore, it plays a crucial role in winning customer loyalty.</p><p>Originality/value- It is of great importance for seluler operators in a mature market such as that of Thailand, to understand what the drivers of brand loyalty are. The present study produced useful findings, which can be utilized by seluler service provider managers, in their effort to develop and implement successful brand loyalty strategies. With respect to the findings, pricing structure has the most importance than others dimensions of service quality which provides positive outcomes on brand loyalty, not only in the present but also in the future. So, the effect of pricing structure on brand loyalty becomes greater than the effect of others dimenstions of service quality. Therefore, any GSM operator who wishes to preserve its existing subscriber base should concentrate on winning its subscribers’ loyalty, especially for DTAC.</p>Keywords- Seluler Services, Brand Loyalty, Service Quality

scholarly journals Clinical Profiles and Socio-Demographic Characteristics of Adults with Specific Learning Disorder in Northern Greece

2021 ◽  
Vol 11 (5) ◽  
pp. 602
Author(s):  
Eleni Bonti ◽  
Sofia Giannoglou ◽  
Marianthi Georgitsi ◽  
Maria Sofologi ◽  
Georgia-Nektaria Porfyri ◽  
...  
Keyword(s):  
Adult Population ◽  
Relevant Literature ◽  
Well Being ◽  
Demographic Characteristics ◽  
Self Report ◽  
Learning Disorder ◽  
Northern Greece ◽  
Everyday Functioning ◽  
Specific Learning Disorder ◽  
Specific Learning

The manifestation of Specific Learning Disorder (SLD) during adulthood is one of the least examined research areas among the relevant literature. Therefore, the adult population with SLD is considered a “rare” and “unique” population of major scientific interest. The aim of the current study was to investigate, describe, and analyze the clinical, academic, and socio-demographic characteristics, and other everyday functioning life-skills of adults with SLD, in an attempt to shed more light on this limited field of research. The overall sample consisted of 318 adults, who were assessed for possible SLD. The diagnostic procedure included self-report records (clinical interview), psychometric/cognitive, and learning assessments. The main finding of the study was that SLD, even during adulthood, continues to affect the individuals’ well-being and functionality in all of their life domains. There is an ongoing struggle of this population to obtain academic qualifications in order to gain vocational rehabilitation, as well as a difficulty to create a family, possibly resulting from their unstable occupational status, their financial insecurity, and the emotional/self-esteem issues they usually encounter, due to their ongoing learning problems. Moreover, the various interpersonal characteristics, the comorbidity issues, and the different developmental backgrounds observed in the clinical, academic, personal, social, and occupational profiles of the participants, highlight the enormous heterogeneity and the continuum that characterizes SLD during adulthood. We conclude that there is an imperative need for further research and the construction of more sufficient tools for the assessment and diagnosis of SLD during adulthood, which will take into account the developmental challenges and milestones in a series of domains, in order to assist this “vulnerable” population with their life struggles.

scholarly journals Nutritional profile of ultra-processed foods advertised in small food retailers

2020 ◽  
Vol 30 (Supplement_5) ◽  
Author(s):  
C A Borges ◽  
C Kikuta ◽  
P C Jaime
Keyword(s):  
Physical Activity ◽  
Healthy Eating ◽  
Saturated Fat ◽  
Well Being ◽  
Nutritional Composition ◽  
Processed Foods ◽  
Nutritional Profile ◽  
Saturated Fats ◽  
Food Retailers ◽  
Health And Well Being

Abstract Background It is necessary to analyze the nutritional profile and advertising claims of ultra-processed foods available in small food retailers. Methods This is an observational cross-sectional study that carried out an audit on small food businesses. Information was collected on advertising, price, ingredient list, nutritional composition and portion size. All investigated foods were grouped according to the NOVA food classification. Food advertising was categorized into 11 different consumer appeals. The relationship between the type of advertising appeal of the ultra-processed food and its nutritional profile was analyzed. A comparison was made between the nutritional composition of the advertised food and the recommendations of sugar, saturated fat and sodium of the Pan American Health Organization (PAHO). Results The most prevalent ultra-processed foods in small retailers were sweets and treats (18.5%); sugary sweetened beverages (15.7%), sausages (12.0%) and baked goods (11.1%). Most of the advertising on the packaging of ultra-processed foods was about healthy eating and physical activity and sensory aspects of the product (color, flavor, texture). Foods classified as high in sugars had the highest number of advertisements related to healthy eating and physical activity, foods high in sugar and saturated fats, had the highest number of advertisements related to sensory aspects, healthy eating and physical activity and foods high in sodium and / or saturated fats, had more advertising related to convenience. Conclusions Identifying that advertising for ultra-processed foods is associated with health and well-being, physical activity and sensory aspects leads us to a better understanding of the factors that influence consumer perception in small businesses. Advertising for foods rich in sugar, saturated fat and sodium based on health and well-being should be better regulated by public agencies in Brazil, supporting consumers to make healthier choices. Key messages Ultra-processed foods induce to consume large quantities, due to the convenience and the advertising present in their packaging that stimulate a healthy life, physical activity and sensory aspects. It is necessary support and defend changes in nutrition labeling, in order to clarify the nutritional information to consumers.

scholarly journals Implementation of Student-Centred Education Principles in a Master’s Study Programme: An Exploration of the Experience of Academic Staff

2021 ◽  
Author(s):  
Sanita Baranova ◽  
◽  
Baiba Kaļķe
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Academic Staff ◽  
Relevant Literature ◽  
Well Being ◽  
European Higher Education Area ◽  
Standards And Guidelines ◽  
European Higher Education ◽  
Study Process ◽  
Common Understanding

The paradigm shift in higher education pedagogy and policy has been a subject of discussion for 30 years, during which time the emphasis has been placed on the transition to student-centred education. The implementation of this approach requires the democratisation of the study process and a shift towards performance-based outcomes, thus promoting students’ research capacities, well-being, personal growth, and quality of life. The most important document on the subject, which was developed in collaboration with the leading organisations of the Bologna Process, is the Standards and Guidelines for Quality Assurance in the European Higher Education Area. This describes the common understanding of student-centred learning, teaching, and assessment. The standards and guidelines are also incorporated into the Latvian higher education quality assurance regulations. The authors of the present study are involved in the development and approbation of a new master’s study program, in which special attention is paid to the implementation of the principles of student-centred education. The central aim of the present study was to study the experience of lecturers in the implementation of the principles of student-centred education in the programme. The relevant literature and documents were surveyed and data from questionnaires (distributed to programme participants) were analysed. Using the Standards and Guidelines for Quality Assurance in the European Higher Education Area and the Science, Technology Development and Innovation Guidelines 2021−2027 approved by the Latvian Ministry of Education and Science, the present study sets out 10 basic principles of student-centred education. A survey was created for lecturers who are implementing the newly created master’s programme over one semester. Seventeen lecturers participated. The analysis of the questionnaire results indicated that promoting mutual respect in student−academic staff relations and students’ active engagement in the study process were considered to be the most important principles. The results also revealed that lecturers applied every student−centred principle, but it is necessary to promote a common understanding by developing a mechanism for evaluating them and to improve the competence of teachers in implementing them.

scholarly journals Perceptions of Food Retailers Regarding Climate Change and Greenhouse Gas Emissions

2021 ◽  
Vol 5 (4) ◽  
pp. 26-35
Author(s):  
Ayanda Pamella Deliwe ◽  
Shelley Beryl Beck ◽  
Elroy Eugene Smith
Keyword(s):  
Climate Change ◽  
Greenhouse Gas Emissions ◽  
Greenhouse Gas ◽  
Greenhouse Gas Emission ◽  
Harmful Effect ◽  
Retail Sector ◽  
Food Retail ◽  
Gas Emissions ◽  
Food Retailers ◽  
The Impact

Objective – This paper sets out to assess perceptions of food retailers regarding climate change, greenhouse gas emission and sustainability in the Nelson Mandela Bay region of South Africa. The primary objective of this study is to investigate the food retailers’ greenhouse gas emissions strategies. Climate change catastrophic potential and the harmful effect that it has had on the community and businesses has led to it being given attention from social media and in literature. Methodology/Technique – This paper covered a literature review that provided the theoretical framework. The empirical study that was carried out included self-administered questionnaires which were distributed to 120 food retailers who were selected from the population using convenience sampling. Findings - The results revealed that most of the respondents were neutral towards the impact of operational factors regarding GHG emission in the food retail sector. Novelty - There is limited research that has been conducted among food retailers from the designated population. The study provided guidelines that will be of assistance to food retailers when dealing with climate change and greenhouse gas emissions impact in the food retail sector. Type of Paper: Empirical. JEL Classification: L66, Q54, Q59. Keywords: Climate Change; Food Retailers; Greenhouse Gas Emissions; Perceptions; Strategies; Sustainability Reference to this paper should be made as follows: Deliwe, A.P; Beck, S.B; Smith, E.E. (2021). Perceptions of Food Retailers Regarding Climate Change and Greenhouse Gas Emissions, Journal of Business and Economics Review, 5(4) 26–35. https://doi.org/10.35609/jber.2021.5.4(3)

What Words Can’t Say

2018 ◽  
Vol 16 (1) ◽  
pp. 2-15 ◽  
Author(s):  
Alexis M. Elder
Keyword(s):  
Moral Psychology ◽  
Interpersonal Communication ◽  
Computer Mediated Communication ◽  
Relevant Literature ◽  
Well Being ◽  
Ethical Analysis ◽  
Mediated Communication ◽  
Positive Potential ◽  
Content Type ◽  
Positive Effects

Purpose This paper aims to survey the moral psychology of emoji, time-restricted messaging and other non-verbal elements of nominally textual computer-mediated communication (CMC). These features are increasingly common in interpersonal communication. Effects on both individual well-being and quality of intimate relationships are assessed. Results of this assessment are used to support ethical conclusions about these elements of digital communication. Design/methodology/approach Assessment of these non-verbal elements of CMC is framed in light of relevant literature from a variety of fields, including neuroscience, behavioral economics and social psychology. The resulting ethical analysis is informed by both Aristotelian and Buddhist virtue ethics. Findings This paper finds that emoji and other nonverbal elements of CMC have positive potential for individual well-being and interpersonal communication. They can be used to focus and direct attention, express and acknowledge difficult emotions and increase altruistic tendencies. Research limitations/implications This paper is conceptual, extrapolating from existing literature to investigate possibilities rather than reporting on novel experiments. It is not intended to substitute for empirical research on use patterns and their effects. But by identifying positive potential, it can help both users and designers to support individual and relational well-being. Practical implications The positive effects identified here can be incorporated into both design and use strategies for CMC. Social implications Situating ethical analysis of these trending technologies within literature from the social sciences on the effects of stylized faces, disappearing messages and directed attention can help us both understand their appeal to users and best practices for using them to enrich our social lives. Originality/value The paper uses empirically informed moral psychology to understand a deceptively trivial-looking phenomenon with wide-ranging impacts on human psychology and relationships.

Improving Lab Culture Through Self-Assessment: A Case Study

2021 ◽  
Author(s):  
Soleil Hernandez ◽  
Raymond Mumme ◽  
Laurence Court ◽  
Daniel El Basha ◽  
Skylar Gay ◽  
...  
Keyword(s):  
Relevant Literature ◽  
Well Being ◽  
The Self ◽  
Working Environment ◽  
Assessment Process ◽  
Self Assessment ◽  
Survey Results ◽  
Self Assessments ◽  
Team Project

Purpose: Motivated by perceived dissatisfaction within our lab’s changed working environment brought about by the COVID-19 pandemic, we performed a self-assessment of our lab culture through anonymous surveys and live sessions. Methods: In Survey 1, we asked each lab member to identify and rank up to 10 values that are important for a healthy lab environment. They were then asked to rate how well the lab embodied those values at two time points: before the COVID-19 pandemic while working onsite, and at the time of the survey while working remotely (10 months into the pandemic). In a series of live group sessions, we reviewed relevant literature and the survey results to finalize ten themes. We then reflected on each theme and proposed action items to address any deficiencies. Finally, we conducted Survey 2 after the self-assessment to judge the group's finalized themes, implemented changes, and overall satisfaction with the assessment process. Results: Themes identified were attitude, accountability, teamwork/collaboration, communication, diversity/inclusion, emotional intelligence, integrity, training, well-being, and adaptability in crisis-management. All lab members liked the self-assessment process and felt their voices were heard. On average, there was a 1 2 % increase in satisfaction across all themes from the start to end of the lab assessment. Conclusion: We successfully assessed the culture of our lab and subsequently improved lab member satisfaction. The success of this team project suggests that other scientific labs could benefit from similar interactive self-assessments.

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