scholarly journals How do Romanian patients perceive and experience public and private rehabilitation services?

2020 ◽  
pp. 301-311
Keyword(s):  
Service Quality ◽  
Statistical Processing ◽  
Rehabilitation Services ◽  
Main Hypothesis ◽  
Public And Private ◽  
Private And Public ◽  
Perceptions And Expectations ◽  
Questionnaire Method ◽  
Public Rehabilitation

The quality of medical and rehabilitation services is a constant topic of debate. Health service quality is defined as the degree and direction of discrepancy between patients’ perceptions and expectations. The present study is a conclusive direct investigation that aims, among other things, to record the differences between private and public rehabilitation systems, and compare the results obtained from questionnaires applied to patients. The main hypothesis from which we started this research was that there were differences in terms of patient-physiotherapist relationship and quality of services between public and private rehabilitation systems. This research was carried out using the following methods: bibliographic study method, observation method, questionnaire method, mathematical and statistical processing method, and graphical method. The study was conducted over a period of ten months (June 2018 - April 2019) in seven private rehabilitation institutions and two public rehabilitation institutions in Târgu Mureș, Romania, on a total of 260 patients. Data analysis revealed statistically significant quality gaps between rehabilitation services offered by private versus public institutions. Following the investigation, interpretation, and analysis of recorded results, we can say that the hypothesis has been confirmed. Public rehabilitation institutions failed to meet patients’ expectations in all major areas of service quality.

Service Quality and Quality Assurance in Higher Education

2017 ◽  
pp. 269-293
Author(s):  
Sheikh Md. Monzurul Huq ◽  
Sheikh Mohammed Rafiul Huque ◽  
Arindam Banik
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Service Quality ◽  
Public Universities ◽  
Private University ◽  
Major Elements ◽  
Educational Institutions ◽  
Public And Private ◽  
Private And Public

Quality higher education is considered as one of the major elements that promises sustainable economic and social development of the developing countries of the world. The higher education in Bangladesh has experienced remarkable transformations in the recent years. There are two types of universities in Bangladesh. One is public and other is private university. The present study, by reviewing and analyzing the current structure and situation of quality of the higher educational institutions of the country, attempts to examine the service quality of both public and private universities and further attempts to scrutinize quality assurance questions of higher education. The findings of the study indicate that there is a need for improving service quality in both private and public universities. This study further stresses that effective learning environment, rules and regulations for improving service quality and quality assurance in both private and public universities of the country is very much necessary.

Service Quality and Quality Assurance in Higher Education

2021 ◽  
pp. 875-899
Author(s):  
Sheikh Md. Monzurul Huq ◽  
Sheikh Mohammed Rafiul Huque ◽  
Arindam Banik
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Service Quality ◽  
Public Universities ◽  
Private University ◽  
Major Elements ◽  
Educational Institutions ◽  
Public And Private ◽  
Private And Public

Quality higher education is considered as one of the major elements that promises sustainable economic and social development of the developing countries of the world. The higher education in Bangladesh has experienced remarkable transformations in the recent years. There are two types of universities in Bangladesh. One is public and other is private university. The present study, by reviewing and analyzing the current structure and situation of quality of the higher educational institutions of the country, attempts to examine the service quality of both public and private universities and further attempts to scrutinize quality assurance questions of higher education. The findings of the study indicate that there is a need for improving service quality in both private and public universities. This study further stresses that effective learning environment, rules and regulations for improving service quality and quality assurance in both private and public universities of the country is very much necessary.

SERVICE QUALITY OF PUBLIC AND PRIVATE PHYSIOTHERAPY INSTITUTES: A COMPARATIVE STUDY IN LAHORE

2019 ◽  
Author(s):  
Roohi Abbas
Keyword(s):  
Physical Therapy ◽  
Service Quality ◽  
Cross Sectional Study ◽  
Quality Of Services ◽  
Sectional Study ◽  
Cross Sectional ◽  
Public And Private ◽  
Quality Dimensions ◽  
Service Quality Dimensions

Background: Ever since quality of services is gaining importance in every industry as it is the indicator of consumer/customer satisfaction, it is of utmost importance to measure service quality of educational institutes to determine the satisfaction of students. Thus, the study aimed to determine the important factors in service quality dimensions which contribute to the satisfaction of students. Methods: This was a Comparative Cross Sectional study in which final year department of physical therapy (DPT) students were included from three private and three public physiotherapy institutes. Results: The largest mean Positive Gap scores for Public Physiotherapy Institutes was 0.18 for accessibility and affordability 0.18. The largest negative mean gap score for Private Physiotherapy domain was “Accessibility and Affordability” found to be -1.96. Conclusion: Students were satisfied with service quality of private institutes in all domains except for the “Accessibility and Affordability” whereas, in Public Institutes largest negative quality gaps were found in “Empathy” and “Assurance”.

Urban Transport

2018 ◽  
Author(s):  
José van
Keyword(s):  
Urban Areas ◽  
Urban Transport ◽  
Transport Sector ◽  
Public And Private ◽  
Transport Services ◽  
Ride Sharing ◽  
The World ◽  
Private And Public ◽  
Selection Mechanisms

Platformization affects the entire urban transport sector, effectively blurring the division between private and public transport modalities; existing public–private arrangements have started to shift as a result. This chapter analyzes and discusses the emergence of a platform ecology for urban transport, focusing on two central public values: the quality of urban transport and the organization of labor and workers’ rights. Using the prism of platform mechanisms, it analyzes how the sector of urban transport is changing societal organization in various urban areas across the world. Datafication has allowed numerous new actors to offer their bike-, car-, or ride-sharing services online; selection mechanisms help match old and new complementors with passengers. Similarly, new connective platforms are emerging, most prominently transport network companies such as Uber and Lyft that offer public and private transport options, as well as new platforms offering integrated transport services, often referred to as “mobility as a service.”

scholarly journals Private and Public Sector Employer Actions for Home Office Workers During the COVID-19 Epidemic

2021 ◽  
Vol 4 (1) ◽  
pp. 509-519
Author(s):  
Krzysztof Nowacki ◽  
Sandra Grabowska ◽  
Teresa Lis
Keyword(s):  
Private Sector ◽  
Home Office ◽  
Public And Private ◽  
State Sector ◽  
Private And Public ◽  
Statistical Sample ◽  
Questionnaire Method ◽  
Public And Private Sector ◽  
Sector Employer ◽  
Selection Of

Abstract A research was conducted among the employees referred to work in the home office in connection with the announced state of the epidemic in Poland. The research was conducted using a questionnaire method, the study was attended by 199 respondents. The research is burdened with an error in the selection of statistical sample units, which resulted from the respondents’ involvement and their truthfulness. The aim of the article is to assess the activities of employers from the private and state sectors in Poland, related to the delegation of employees to work in the home office, and to analyze the skills and possibilities of self-organization of work by employees. An important result of the survey was to demonstrate the differences in the behavior of public and private sector employers. The study shows that the private sector has adapted better to sudden changes than the state sector.

scholarly journals Impact of Information and Communication Technology on Service Quality of Banking Sector: A Comparative Study of Private and Public Sector Banks in Gwalior and Chambal Region

2017 ◽  
Vol 7 (1) ◽  
pp. 20
Author(s):  
Anil Vashisht
Keyword(s):  
Service Quality ◽  
Banking Sector ◽  
Banking Services ◽  
Public Sector Banks ◽  
Effective Implementation ◽  
Private And Public ◽  
Information And Communication ◽  
The Impact ◽  
Adoption Pattern

<div><p><em>This paper studies the impact of IT in the service quality of banking sector. The purpose of the intended research involves determining bank adoption pattern of electronic media, factors constituting drivers and inhibitors for bank adoption, dimensionality of e-banking services quality as affected by IT, and customer adoption of such services. The study has also highlighted the determinants of service quality are directly influenced by IT and to explore what are the enabling and retarding factors for effective implementation and upsurge of IT system in banks.</em></p></div>

Survey of senior frontline clinicians regarding the quality of information technology across the UK

2020 ◽  
Vol 26 (9) ◽  
pp. 220-226
Author(s):  
Sunny Deo
Keyword(s):  
Information Technology ◽  
Service Quality ◽  
Healthcare Delivery ◽  
It Services ◽  
Quality Of Information ◽  
It Service ◽  
Increased Risk ◽  
Questionnaire Method ◽  
The Uk

Background/Aims The quality of information technology (IT) services is key to effective healthcare delivery. However, the high aspirations of health ministers for IT services in hospitals may not be aligned with clinicians' perceptions. This study aimed to assess frontline clinicians' perceptions of the quality of IT services in their institutions. Methods The British Orthopaedics Directors Society online forum was used to invite a group of trauma and orthopaedic clinical leads from a range of hospitals to complete a short questionnaire regarding their perceptions of IT service quality in their practice. Results Negative perceptions of IT service quality were found to be common, with 45% of respondents rating their trusts' overall IT quality as poor or very poor. Of these, 13% deemed their trust's IT service quality to be so poor as to put patients at increased risk. Wide disparities were also reported between respondents' ratings of IT infrastructure quality and institutional responsiveness to concerns. Conclusions This small initial evaluation highlights concerning variations in clinicians' perceptions of IT service quality across different trusts. It also suggests the need for further, more detailed assessment and monitoring of IT quality improvement, for which the same questionnaire method may be useful.

From Eternity to Here: Shrinkage in American Thinking About Higher Education

2011 ◽  
Vol 116 (1) ◽  
pp. 42-61 ◽  
Author(s):  
Geoffrey Galt Harpham
Keyword(s):  
Higher Education ◽  
Human Flourishing ◽  
Public And Private ◽  
Educational Mission ◽  
The Social ◽  
Private And Public ◽  
Education Today ◽  
The University ◽  
Private Support

Following WWII, America committed itself to a system of mass liberal education with a core component of the humanities, a system designed to improve the quality of people's lives and strengthen the social bond. This linkage of private and public ends was both symbolized and secured by the combination of public and private support for higher education. Today, the American system is in jeopardy because the private and public entities that support the university have largely turned away from the educational mission even as they have dramatically increased their support for research and other activities. The resulting alteration in the character of the university necessarily comes at a cost to the democratic aspirations and the vision of human flourishing that higher education has traditionally served.

scholarly journals Influence of E-Marketing Strategy on Customer Satisfaction

2019 ◽  
Vol 8 (9S3) ◽  
pp. 289-292
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Marketing Strategy ◽  
Quality Measurement ◽  
Favorable Condition ◽  
The Past ◽  
Performance Quality ◽  
Managerial Implications ◽  
Questionnaire Method

Over the past two decades, several attempts were made to provide best practices for e-service quality measurement and e-marketing strategy. It is always necessary to measure the performance quality of web services using different means such as E-SERVQUAL model. The customer satisfaction gets enhanced after measuring the E-service quality in a service-based company. The proposed study uses E-SERVQUAL model for measuring the service quality of an E-commerce Company. The survey questionnaire method is used to collect responses from customers of the company via email and newsletters. The results indicate that factors: efficiency, reliability, assurance and security in the e-service system are in favorable condition and factor: responsibility is not in the favorable condition that affects the customer satisfaction level of the company. Managerial implications are proposed with the help of theoretical study of e-marketing strategy 2P+2C+3S to enhance customer satisfaction of the company

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