scholarly journals ANALISIS KINERJA SISTEM INFORMASI DENGAN METODE INFORMATION TECHNOLOGY OF BALANCED SCORECARD (STUDI KASUS PADA PT PLN LANGSA)

2016 ◽  
Vol 2 (2) ◽  
Author(s):  
Roy Sari Milda Siregar
Keyword(s):  
Information Technology ◽  
Information System ◽  
Balanced Scorecard ◽  
User Satisfaction ◽  
Future Orientation ◽  
Point Of View ◽  
Secondary User ◽  
Satisfaction Rate ◽  
Corporate Contribution ◽  
High Level

This evaluation is crucial to develop a better understanding on whether the new Information System is applicable in supporting the staff duties and work responsibilities.This present study is aimed atevaluating the performance of the Information System based on the end-user’s point of view. This research is a descriptive-quantitative field study. In the data analysis, the framework of Information Technology of Balanced Scorecard was used to the secondary user-level respondents (in total of 19 staff consists of 15 managers, assistants, supervisors and experts) which and consists of four perspectives; they are namely, Corporate Contribution, Stakeholder, Operational Excellence, and Future Orientation. The user satisfaction rate was categorized as low, medium and high level. Based on the analysis, the satisfaction rate as per the ITBSC are as follows: low at 10.5%, medium at 84.2% and high at 5.3%. In general, it was found that user satisfaction rate from the perspective of the secondary user (managerial) 92.8% from the expected rate.Keywords: Information Technology of Balanced Scorecard,user satisfaction, evaluation of information systems.

scholarly journals Comparison Study Of Performance Analysis Of Information System Using The Methods Of End-User Computing Satisfaction And It Balance Score Card

JAICT ◽  
2018 ◽  
Vol 3 (2) ◽  
Author(s):  
Roy Sari Milda Siregar
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
New Technology ◽  
Future Orientation ◽  
Primary User ◽  
End Users ◽  
Ease Of Use ◽  
Secondary User ◽  
End User

Evaluation of information system performance is needed to get an overview of the ease of end-users in utilizing a new technology. This study aims to evaluate the performance of information systems in a state-owned company (PT PLN Madya Langsa) based on an end-user perspective that is separated into two categories: employees and managers. The level of employee satisfaction (primary user) is measured using EUCS (aspect of: content, accuracy, format, ease of use, timeliness, and satisfaction). The manager's satisfaction level (secondary user) is measured by using IT BSC (aspect of: company contribution, user, operational excellence, and future orientation). The evaluation on the primary user showed that it was low at 25.6%, moderate at 56.64% and high at 18%. The percentage of user satisfaction with the information systems is 72.9% of the results expected by users. Meanwhile, evaluation on the secondary user obtained the following results: low at 10.5%, moderate 84.2% and high at 5.3%. The percentage of user satisfaction with the information system was 92.8% of the results that is expected by users. This study also discusses why there are differences in the percentage of primary user satisfaction compare to the secondary user and provides suggestions how to improve the level of satisfaction of the end users in the future.

scholarly journals Analisis Kinerja Sistem Informasi dengan Metode End-User Computing Satisfaction (Studi Kasus pada PT PLN Langsa)

2018 ◽  
Vol 2 (3) ◽  
Author(s):  
Roy Sari Milda Siregar
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Primary User ◽  
Point Of View ◽  
Ease Of Use ◽  
End User ◽  
Satisfaction Rate ◽  
New Information ◽  
Satisfaction Evaluation ◽  
End User Computing

This evaluation is crucial to develop a better understanding on whether the new Information System is applicable in supporting the staff duties and work responsibilities. This present study is aimed at evaluating the performance of the Information System based on the end-user’s point of view. This research is a descriptive-quantitative field study. In the data analysis, the framework of End-User Computing Satisfaction (EUCS) was used to the primary user-level which consist of five variables, namely, Content, Accuracy, Format, Ease of Use and Timeliness and an additional variabel, satisfaction. A total of 39 questionnaires were distributed to operators in PT PLN Langsa. Based on the analysis, the satisfaction rate as per the EUCS are as follows: low at 25.6%, medium at 56.64% and high at 18%. The percentage of user satisfaction to the information sistem is at 72,9% from the expected rate.Keywords: End-user computing satisfaction, user satisfaction, evaluation of information systems.

Asset Management Information System Perfomance Analysis (SIMASET) Using IT Balanced Scorecard Case Study : Salatiga City Region Revenue Management Unit

2021 ◽  
Vol 3 (1) ◽  
pp. 45-56
Author(s):  
Fricila Beti Priyanti ◽  
Agustinus Fritz Wijaya
Keyword(s):  
Information Technology ◽  
Information System ◽  
Revenue Management ◽  
Balanced Scorecard ◽  
Management Information System ◽  
Asset Management ◽  
Future Orientation ◽  
Management Information ◽  
Technological Developments ◽  
User Orientation

Technological developments greatly influence the increasing disruption to the system and system used by the user. Therefore, it is necessary to see how optimal the system is being used by an organization. The Regional Revenue Management Unit (UPPD) of Salatiga City is also inseparable from the development of information technology. By using several information systems, they try to keep up one of the technological developments by using the Asset Management Information System (SIMASET) based website for data collection of goods in and out of the UPPD Salatiga City. In this study using the IT Balanced Scorecard method as a planning solution in terms of performance measurement and monitoring the realization of the value or business benefits and benefits of Information Technology which the IT Balanced Scorecard has four perspectives namely Company Contribution Perspective, User Orientation Perspective, Improvement Perspective Operations and Future Orientation Perspectives. Results and discussion of the 4 Perspectives on Balanced IT Scorecard in this study, it is expected that the User Orientation Perspective and the Future Perspective is doing some improvement because in the User Orientation Perspective the system used often has errors and is quite convoluted in use, the Future Orientation Perspective is almost the same as the User Orientation Perspective, where the quality of the new system still needs to be improved again.

scholarly journals COMPARISON STUDY OF PERFORMANCE ANALYSIS OF INFORMATION SYSTEM USING THE METHODS OF END-USER COMPUTING SATISFACTION AND IT BALANCE SCORE CARD

2019 ◽  
Author(s):  
FAJRILLAH
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
New Technology ◽  
Future Orientation ◽  
Primary User ◽  
End Users ◽  
Ease Of Use ◽  
Secondary User ◽  
End User

Evaluation of information system performance is needed to get an overview of the ease of end-users in utilizing a new technology. This study aims to evaluate the performance of information systems in a state-owned company (PT PLN Madya Langsa) based on an end-user perspective that is separated into two categories: employees and managers. The level of employee satisfaction (primary user) is measured using EUCS (aspect of: content, accuracy, format, ease of use, timeliness, and satisfaction). The manager's satisfaction level (secondary user) is measured by using IT BSC (aspect of: company contribution, user, operational excellence, and future orientation). The evaluation on the primary user showed that it was low at 25.6%, moderate at 56.64% and high at 18%. The percentage of user satisfaction with the information systems is 72.9% of the results expected by users. Meanwhile, evaluation on the secondary user obtained the following results: low at 10.5%, moderate 84.2% and high at 5.3%. The percentage of user satisfaction with the information system was 92.8% of the results that is expected by users. This study also discusses why there are differences in the percentage of primary user satisfaction compare to the secondary user and provides suggestions how to improve the level of satisfaction of the end users in the future.

scholarly journals Methodology of synchronization among strategy and operation. A standards-based modeling approach

2017 ◽  
Vol 37 (2) ◽  
pp. 111-119
Author(s):  
VICTOR EDWIN COLLAZOS ◽  
HELGA DUARTE AMAYA
Keyword(s):  
Information Technology ◽  
Information System ◽  
Enterprise Architecture ◽  
Business Processes ◽  
Modeling Approach ◽  
Operational Level ◽  
Alignment Process ◽  
Level Design ◽  
High Level ◽  
Help Model

Enterprise Architecture (EA) has gained importance in recent years, mainly for its concept of “alignment” between the strategic and operational levels of organizations. Such alignment occurs when Information Technology (IT) is applied correctly and timely, working in synergy and harmony with strategy and the operation to achieve mutually their own goals and satisfy the organizational needs.Both the strategic and operational levels have standards that help model elements necessary to obtain desired results. In this sense, BMM and BPMN were selected because both have the support of OMG and they are fairly well known for modelling the strategic level and operational level, respectively. In addition, i* modeling goal can be used for reducing the gap between these two standards. This proposal may help both the high-level design of the information system and to the appropriate identification of the business processes that will support it.This paper presents a methodology for aligning strategy and the operation based on standards and heuristics. We have made a classification for elements of the models and, for some specific cases, an extension of the heuristics associated between them. This allows us to propose methodology, which uses above-mentioned standards and combines mappings, transformations and actions to be considered in the alignment process.

Organization Goal-Oriented Requirements Elicitation Process to Enhance Information System

2016 ◽  
Vol 6 (6) ◽  
pp. 3188
Author(s):  
Fransiskus Adikara ◽  
Bayu Hendradjaya ◽  
Benhard Sitohang
Keyword(s):  
Information System ◽  
Requirements Elicitation ◽  
Point Of View ◽  
User Requirements ◽  
New Information ◽  
Distribution Company ◽  
Elicitation Process ◽  
High Level ◽  
Stakeholder Requirements

<p><span>This paper introduces and proposes an approach in goal-oriented requirements elicitation process that using Key Performance Indicators (KPIs), in information system enhancement process. KPIs can be used to control and reduce user requirements problems caused by personal interests of users in requirements elicitation process. An information system enhancement project for a distribution company has been used as a case study to demonstrate this approach. The case study shows that the requirements can be elicited from the organization goals and current information system condition rather than from user requirements. This approach also showed that KPIs have been able to control some user requirements that have difference point of view with high level stakeholder requirements. Compared with the previous research, IT goals and KPIs are more easily identified in the enhancement process rather than through development of a brand new information system.</span></p>

PENINGKATAN KINERJA SISTEM E-LEARNING DALAM PERSPEKTIF UNIVERSITAS 4.0 MENGGUNAKAN KERANGKA IT BALANCED SCORECARD

2020 ◽  
Vol 21 (1) ◽  
pp. 42-48
Author(s):  
Nadidah Ayu Syafitri ◽  
Muhammad Izman Herdiansyah
Keyword(s):  
Balanced Scorecard ◽  
Future Orientation ◽  
Learning Systems ◽  
Learning System ◽  
Corporate Contribution ◽  
E Learning ◽  
User Orientation ◽  
The University ◽  
Operational Excellence

Bina Darma University (UBD) as one of the university based information technology currently has been assisted by the use of IT in implementing its strategy. University 4.0 is a university that makes students as a learning center and assisted by the use of IT.  UBD in conducting learning has been assisted by e-learning which is one of the benchmarks of 4.0 University perspectives. E-Learning implementation assists the learning process by students and lecturers. The performance of the e-learning system has not been measured. Measurements are performed to improve the quality of e-learning systems in the 4.0 university perspective. To perform analysis used the IT framework Balanced Scorecard consisting of four perspectives namely Corporate Contribution/Business Contribution, User Orientation, Operational Excellence and Future Orientation. The result of this research is an improved analysis of quality and strategies to improve the quality of e-learning systems in the 4.0 university perspective.

scholarly journals The Impact of Information Technology on Information System Effectiveness in Jordanian Telecommunication Companies

2020 ◽  
Vol 13 (1) ◽  
pp. 90
Author(s):  
Majd Al-Hawamdeh ◽  
Shaker Alkshali
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
User Satisfaction ◽  
System Security ◽  
End User ◽  
System Usage ◽  
Information Systems Effectiveness ◽  
High Level ◽  
Systems Effectiveness ◽  
The Impact

This study aimed to test the impact of information technology on Information systems effectiveness in Jordanian Telecom Companies. The study adopted a five-dimensional scale to measure information technology (people, hardware, software, databases, and networks), while the information systems&#39; effectiveness was measured through four dimensions: end-user satisfaction, system usage, system security and suitability of the system for management levels. To achieve study aims, a descriptive-analytical method was used. The study was conducted on a sample of (152) managers working in these companies. This study found that there is a high-level average for information technology dimensions and Information Systems effectiveness dimensions. Also, the results showed a significant impact of information technology dimensions (people, software, databases, and networks) except hardware on effectiveness information systems. It was also evident that there a significant impact of information technology on Information systems effectiveness dimensions (end-user satisfaction, system usage, system security and suitability of the system for management levels).

Aligning Strategy and Information Technology

2016 ◽  
pp. 1682-1711
Author(s):  
Eamonn Caffrey ◽  
Joe McDonagh
Keyword(s):  
Information Technology ◽  
Empirical Studies ◽  
Strategic Alignment ◽  
Point Of View ◽  
It Management ◽  
Clear Understanding ◽  
Management Domain ◽  
Actual Meaning ◽  
Core Areas ◽  
High Level

The purpose of this chapter is to provide the reader with high-level insights into the complexities of aligning strategy and Information Technology (IT) by reviewing core areas of the extant strategic alignment literature. Strategic alignment has proven to be a perennial issue for organizations and management teams alike for more than three decades now. In some quarters, the actual meaning of the concept is ambiguous, and the chapter aims to provide a clear understanding of what strategic alignment fully means and involves. The chapter addresses the origins of the construct and elicits many of the known reasons that describe the inherent challenges from a practical management point-of-view. Insights into various perspectives are shared based on past empirical studies. Given that strategic alignment is embedded with the very essence of strategy, insights into context, content, and process as they relate to this important IT management domain are presented.

Hospitality Management Information System Investment (Feasibility Study at PT ABC)

2015 ◽  
Vol 21 (4) ◽  
pp. 980-983 ◽  
Author(s):  
. Suryanto ◽  
Ignatius Ricardo ◽  
Anderes Gui ◽  
Cecilia Sabrina ◽  
. Maryani
Keyword(s):  
Information Technology ◽  
Information System ◽  
Information Systems ◽  
Feasibility Study ◽  
Balanced Scorecard ◽  
Management Information System ◽  
Gap Analysis ◽  
Cost Benefit Analysis ◽  
Hospitality Management ◽  
Management Information

The Company’s information systems are expected to support the company’s business processes that provide competitive advantage in a competitive business. Before investing information system it is necessary to conduct a feasibility study on running information systems in order to obtain an overview of the support that can be provided by the old system. The method of this study was performed by conducting surveys and interviews for data collection and analysis methods with fit gap analysis, cost benefit analysis and information technology balanced scorecard. The results of this study by using a fit gap analysis showed that only 10% of the system running with fit criteria, so it is necessary to change the system. Proposed new system will provide a 3.9 year payback period of 5 years management estimates. Average achievement by using information technology balanced scorecard is 93.5%. The conclusion that can be drawn from this study is the firm should invest in hospitality management information system by looking at the aspects of operational and financial aspects.

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