Analisis Kinerja Sistem Informasi dengan Metode End-User Computing Satisfaction (Studi Kasus pada PT PLN Langsa)

This evaluation is crucial to develop a better understanding on whether the new Information System is applicable in supporting the staff duties and work responsibilities. This present study is aimed at evaluating the performance of the Information System based on the end-user’s point of view. This research is a descriptive-quantitative field study. In the data analysis, the framework of End-User Computing Satisfaction (EUCS) was used to the primary user-level which consist of five variables, namely, Content, Accuracy, Format, Ease of Use and Timeliness and an additional variabel, satisfaction. A total of 39 questionnaires were distributed to operators in PT PLN Langsa. Based on the analysis, the satisfaction rate as per the EUCS are as follows: low at 25.6%, medium at 56.64% and high at 18%. The percentage of user satisfaction to the information sistem is at 72,9% from the expected rate.Keywords: End-user computing satisfaction, user satisfaction, evaluation of information systems.

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Analisis Faktor-Faktor yang Memengaruhi Kepuasan Pengguna Sistem Akuntansi Instansi Basis Akrual (SAIBA) dengan Model End-User Computing Satisfaction

Indonesian Treasury Review Jurnal Perbendaharaan Keuangan Negara dan Kebijakan Publik ◽

10.33105/itrev.v2i3.31 ◽

2018 ◽

Vol 2 (3) ◽

pp. 33-42

Author(s):

Gigih Alfrian Pratama Putra

Keyword(s):

Information System ◽

User Satisfaction ◽

Statistical Test ◽

Ease Of Use ◽

Accounting System ◽

End User ◽

New Information ◽

Aceh Province ◽

Positive Effect ◽

End User Computing

Research of Accrual Base Institution Accounting System (SAIBA) as a new information system released in 2015 and mandatory will produce various satisfaction among application users. Application operator satisfaction as the user of information system is the most important thing in realizing the success of the information system. This study will examine the causes of the satisfaction of KPPN operators in the scope of Aceh Province based on the factors that influence it with the End User-Computing Satisfaction (EUCS) approach. The statistical test was conducted by using SPSS 22. The result of 209 respondents showed that the accuracy, format, and ease of use of the application had a positive effect on SAIBA user satisfaction in the scope of KPPN Type A1, while in the scope of KPPN Type A2, the format and timeliness had positive effect to user satisfaction. Abstrak Penelitian Sistem Akuntansi Instansi Basis Akrual (SAIBA) sebagai sistem informasi yang baru dirilis tahun 2015 dan bersifat mandatory akan menghasilkan kepuasan yang beragam di kalangan pengguna aplikasi. Kepuasan operator aplikasi selaku pengguna sistem informasi merupakan hal terpenting dalam mewujudkan kesuksesan sistem informasi tersebut. Penelitian ini akan mengkaji penyebab kepuasan operator satuan kerja KPPN lingkup Provinsi Aceh berdasarkan faktor-faktor yang memengaruhinya dengan pendekatan model End-User Computing Satisfaction (EUCS). Uji statistik dilakukan dengan menggunakan SPSS 22. Hasil penelitian dari 209 data responden yang diterima menunjukkan bahwa akurasi, format, dan kemudahan penggunaan aplikasi berpengaruh positif terhadap kepuasan pengguna SAIBA di lingkup KPPN Tipe A1. Sedangkan di lingkup KPPN Tipe A2, format dan ketepatwaktuan berpengaruh positif terhadap kepuasan pengguna.

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Model Satisfaction Users Measurement of Academic Information System Using End-User Computing Satisfaction (EUCS) Method

Applied Information System and Management (AISM) ◽

10.15408/aism.v3i2.14516 ◽

2020 ◽

Vol 3 (2) ◽

pp. 119-123

Author(s):

Nur Aeni Hidayah ◽

Elvi Fetrina ◽

Alvali Zaqi Taufan

Keyword(s):

Information System ◽

User Satisfaction ◽

System Reliability ◽

Educational Institution ◽

Sampling Technique ◽

Ease Of Use ◽

Practical Consideration ◽

End User ◽

Academic Information ◽

End User Computing

As concrete steps in order to realize the vision and mission of an organization or educational institution is to implement the system of academic information. The one factor that influences the success of the academic information system is the satisfaction of users. The problems in the user satisfaction are also issues that cannot be denied and continue to be studied. In consequently, having measurements related to user satisfaction is required. This research is done to see how the user satisfaction of the existing system has been implemented and to know what factorshas influenced the system. The method used in this study is a quantitative method using the End User Computing Satisfaction (EUCS) model whereas 255 respondents are chosen as the sample for the study. The purposive sampling technique is usedand the PLS-SEM approach with tools Smart PLS 3.0 is used for analyzing the data. This research consists of 7 hypotheses and 8 variables, namely Content, Accuracy, Format, Timeliness, Ease of Use, System Reliability, System Speed and End-User Satisfaction. The research finds out that the current level of end-user satisfaction is in satisfied level. Inferentially, of the 7 hypotheses tested, 2 of them were rejected and the other 5; Accuracy, System Reliability, Timeliness, Content and System Spee;are accepted.Through this research, it is hoped that later it could be used as a practical consideration and theoretical study in thefuture.

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User Satisfaction Analysis of Primary Care Information Systems in Semarang City with EUCS Model

Unnes Journal of Public Health ◽

10.15294/ujph.v7i2.19305 ◽

2018 ◽

Vol 7 (2) ◽

pp. 120-125

Author(s):

Asih Prasetyowati ◽

Roro Kushartanti

Keyword(s):

Primary Care ◽

Information System ◽

Information Systems ◽

User Satisfaction ◽

Ease Of Use ◽

End User ◽

Cross Sectional ◽

Satisfaction Index ◽

Care Information ◽

End User Computing

Abstract Primary Care Information System (P-Care) is used at the first level health facility (FKTP) for the service of patients of the National Health Insurance. The purpose of this study was to determine the success of using the P-Care information system by evaluating the system using the End User Computing Satisfaction (EUCS) Model. This is a cross-sectional survey research with Primary Care information system objects. The variables studied were the user satisfaction factors of the p-care information system including content aspects, accuracy, format, ease of use, and timeliness. The research subjects were primary care information system operators with 61 FKTPs as samples. Data were analyzed using descriptive analytical methods. P-care application user satisfaction index was 75.5 (satisfied category). This shows that respondents generally have received the primary care information system. The lowest index on A1 (system accuracy), C1 (accuracy of information), and T1&2 (timeliness of information). The lowest average user satisfaction index is on aspects of system accuracy and timeliness. To improve the index of primary care information system user satisfaction, the BPJS needs to improve system monitoring, increase feedback and increase report output. FKTP can develop a bridging P-Care system and structuring the medical record system to be more effective and efficient. Keywords : information systems, user satisfaction, primary care, EUCS Model Abstrak Sistem Informasi Primary Care (P-Care) digunakan pada fasilitas kesehatan tingkat pertama (FKTP) untuk pelayanan pasien Jaminan Kesehatan Nasional (JKN). Kepuasan pengguna aplikasi P-Care merupakan faktor penting dalam kinerja sistem informasi. Tujuan penelitian ini adalah mengetahui keberhasilan penggunaan sistem informasi p-care dengan melakukan evaluasi sistem menggunakan End User Computing Satisfaction (EUCS) Model. Jenis penelitian adalah penelitian survey bersifat cross sectional dengan obyek sistem informasi Primary Care. Variabel yang diteliti adalah faktor kepuasan pengguna sistem informasi p-care meliputi aspek content, accuracy, format, ease of use, dan timeliness. Subyek penelitian adalah operator sistem informasi primay care dengan 61 sampel FKTP. Data dianalisis dengan cara diskriptif analitik. Indeks kepuasan pengguna aplikasi P-care adalah 75,5 (kategori puas). Hal ini menunjukkan bahwa responden secara umum sudah menerima sistem informasi primay care. Indeks terendah pada A1 (akurasi sistem), C1 (ketepatan informasi), dan T1&2 (ketepatan waktu informasi). Rata-rata indeks kepuasan pengguna paling rendah pada aspek akurasi sistem dan ketepatan waktu. Untuk meningkatkan indeks kepuasan pengguna sistem informasi primary care, maka pihak BPJS perlu meningkatkan monitoring sistem, meningkatkan feedback dan penambahan output laporan. FKTP dapat mengembangkan sistem bridging p-care dan penataan sistem rekam medis untuk pelayanan pasien yang lebih efektif dan efisien. Kata kunci : sistem informasi, kepuasan pengguna, primary care, EUCS Model

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Comparison Study Of Performance Analysis Of Information System Using The Methods Of End-User Computing Satisfaction And It Balance Score Card

JAICT ◽

10.32497/jaict.v3i2.1320 ◽

2018 ◽

Vol 3 (2) ◽

Author(s):

Roy Sari Milda Siregar

Keyword(s):

Information System ◽

Information Systems ◽

User Satisfaction ◽

New Technology ◽

Future Orientation ◽

Primary User ◽

End Users ◽

Ease Of Use ◽

Secondary User ◽

End User

Evaluation of information system performance is needed to get an overview of the ease of end-users in utilizing a new technology. This study aims to evaluate the performance of information systems in a state-owned company (PT PLN Madya Langsa) based on an end-user perspective that is separated into two categories: employees and managers. The level of employee satisfaction (primary user) is measured using EUCS (aspect of: content, accuracy, format, ease of use, timeliness, and satisfaction). The manager's satisfaction level (secondary user) is measured by using IT BSC (aspect of: company contribution, user, operational excellence, and future orientation). The evaluation on the primary user showed that it was low at 25.6%, moderate at 56.64% and high at 18%. The percentage of user satisfaction with the information systems is 72.9% of the results expected by users. Meanwhile, evaluation on the secondary user obtained the following results: low at 10.5%, moderate 84.2% and high at 5.3%. The percentage of user satisfaction with the information system was 92.8% of the results that is expected by users. This study also discusses why there are differences in the percentage of primary user satisfaction compare to the secondary user and provides suggestions how to improve the level of satisfaction of the end users in the future.

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ANALISIS KEPUASAN PENGGUNA SISTEM INFORMASI E-CAMPUS DI IAIN BUKITTINGGI MENGGUNAKAN METODE EUCS

Voteteknika (Vocational Teknik Elektronika dan Informatika) ◽

10.24036/voteteknika.v7i3.105157 ◽

2019 ◽

Vol 7 (3) ◽

pp. 58

Author(s):

Arif Saputra ◽

Denny Kurniadi

Keyword(s):

Information System ◽

User Satisfaction ◽

Positive Relationship ◽

Population Data ◽

Ease Of Use ◽

End User ◽

Independent Variables ◽

State Research ◽

The Relationship ◽

End User Computing

This study aims to find out and analyze how the level of user satisfaction with an information system is being used, and to find out what factors influence the level of user satisfaction of the Information System. The object of this research is the E-Campus information system at the Islamic Institution of Bukittinggi state. Research is based on the importance of evaluation for the development of a system. The method used in this study is End User Computing Satisfaction (EUCS). The EUCS method consists of five independent variables, namely content, accuracy, shape, ease of use and timeliness and one dependent variable is satisfaction. Population data is N = 99 with the analysis results obtained by the correlation coefficient number of 73.3%. That is, there is a statistically positive relationship between content, accuracy, form, ease of use, timeliness, and satisfaction. if each variable has a higher correlation, it will increase the user satisfaction of the E-Campus Information System with the meaning of the relationship in the same direction.Keywords: End User Computing Satisfaction (EUCS), satisfaction, information system, E-Campus.

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COMPARISON STUDY OF PERFORMANCE ANALYSIS OF INFORMATION SYSTEM USING THE METHODS OF END-USER COMPUTING SATISFACTION AND IT BALANCE SCORE CARD

10.31227/osf.io/w6yse ◽

2019 ◽

Author(s):

FAJRILLAH

Keyword(s):

Information System ◽

Information Systems ◽

User Satisfaction ◽

New Technology ◽

Future Orientation ◽

Primary User ◽

End Users ◽

Ease Of Use ◽

Secondary User ◽

End User

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EVALUASI TINGKAT KEPUASAN PENGGUNA TERHADAP SISTEM INFORMASI WEB TEKNIK.UMPO.AC.ID MENGGUNAKAN METODE EUCS

KOMPUTEK ◽

10.24269/jkt.v3i2.271 ◽

2019 ◽

Vol 3 (2) ◽

pp. 64

Author(s):

Vandu Yogi Saputra ◽

Dwiyono Ariyadi ◽

Aslan Alwi

Keyword(s):

Information System ◽

User Satisfaction ◽

Ease Of Use ◽

Dominant Factor ◽

End User ◽

Display Format ◽

A Value ◽

Content Variable ◽

End User Computing

The existence of an information system can make it easier to provide information and services. The Faculty of Engineering of Muhammadiyah University Ponorogo itself has an information system in the form of a website which is used almost every day by students. teknik.umpo.ac.id is a web address that is owned by the faculty of engineering, sometimes students have a lot of complaints about the information and services provided in it, whether the information is less up to date or even the appearance is a bit confusing when opened via a smartphone. The author aims to evaluate the information system to improve services to students. One method for measuring satisfaction is EUCS or End User Computing Satisfaction. Content variable in Content value gets 42.5% percentage which is included in the category of Disagree, Accuracy (Accuracy) of 62.6% percentage of which is in the category of Agree, Display (Format) with 65.73% of the percentage that is included in the Agree category . Ease of Use (user convenience) with a percentage of 77% included in the Agree category. On time (Timeliness) with a percentage rate of 29% which is included in the category of Disagree. The dominant factor in creating user satisfaction in the EUCS method on the technical website.umpo.ac.id is the variable that has the highest mean (mean), namely the ease of use variable which reaches a value of 77%, while the variable which has the lowest mean (mean), which is the Timeliness variable with a percentage of 29%.

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End User Computing Satisfaction : Model Analisis Kepuasan Pengguna Aplikasi Menggunakan Partial Least Square Structural Equation Modeling (Studi Kasus)

Jurnal Teknologi Informasi dan Ilmu Komputer ◽

10.25126/jtiik.2021863586 ◽

2021 ◽

Vol 8 (6) ◽

pp. 1237

Author(s):

Aditia Angga Perdana ◽

Meinarini Catur Utami ◽

Qurrotul Aini

Keyword(s):

Customer Satisfaction ◽

Real Time ◽

User Satisfaction ◽

Random Sampling ◽

Simple Random Sampling ◽

Ease Of Use ◽

Partial Least Square ◽

Equation Modeling ◽

End User ◽

End User Computing

Toyota Sales Operation atau dikenal sebagai AUTO2000 adalah bagian dari perseroan terbuka PT. Astra yang beroperasi di sektor otomotif dan sudah menjalankan beberapa servis untuk menaikkan kepuasan pelanggan. Salah satunya dengan menghadirkan AUTO2000 Mobile, sebagai fasilitas pemesanan servis kendaraan secara online yang bertujuan untuk memudahkan pengguna untuk mempercepat proses bisnis dan mengurangi bahkan menghilangkan durasi waktu mengantri. Namun dalam penerapannya masih banyak kekurangan maupun kelemahan yang dirasakan pengguna di antaranya masih ada bugs, tidak ada fitur real-time chat serta beberapa pengguna masih kesulitan menggunakan aplikasi tersebut. Capaian riset ini adalah menginvestigasi tingkat kepuasan pelanggan dan memperoleh variabel signifikan yang berdampak pada kepuasan pelanggan Aplikasi AUTO2000 Mobile. Metode riset ini menerapkan End-User Computing Satisfaction (EUCS) dengan cara kuantitatif dan diseminasi kuesioner mendapatkan informasi dari objek penelitian. Populasi dalam riset ini adalah pemakai AUTO2000 Mobile. Dari populasi tersebut terpilih sebanyak 252 responden dan diseminasi kuesioner dilaksanakan melalui daring dan membagikan secara langsung dengan cara simple random sampling. Setelah itu, data yang dikumpulkan diolah dengan program Microsoft Excel 2016 serta PLS-SEM mengoperasikan tool SmartPLS 3.2.7. Hasilnya, terdapat 5 jalur yang diuji, H0 ditolak untuk empat variabel dan H0 diterima untuk satu variabel. Terdapat empat variabel yang berpengaruh signifikan pada kepuasan pelanggan AUTO2000 Mobile yaitu: accuracy, content, format dan ease of use. AbstractToyota Sales Operation or known as AUTO2000 is part of the public company PT. Astra that engaged in the automotive sector and has done several service improvements to increase customer satisfaction. One of them is by presenting AUTO2000 Mobile, which is an online vehicle service ordering facility that is implemented to make it easier for users, therefore it is considered to speed up business processes and reduce or even eliminate the duration of the queue. But in its implementation there are still many shortcomings and weaknesses felt by users including bugs, there is no real-time chat feature, and some users still have difficulty using the application, hence it is prominent to conduct study dealing with end-user satisfaction. The aim of this research is to analysis of end-user satisfaction level and determine the variables that impact end-user satisfaction of the AUTO2000 Mobile Application. This research method deals with End-User Computing Satisfaction (EUCS) with a quantitative approach and questionnaire distribution to obtain data from respondents. The research subject in this study are AUTO2000 Mobile users. The population consist of 252 respondents and questionnaires are distributed online and offline with simple random sampling. Furthermore, the obtained data were analyzed using Ms. Excel 2016 and with the PLS-SEM approach using SmartPLS 3.2.7. The result, from the 5 paths tested, H0 is rejected for four variables and H0 is accepted for one variable. There are four variables that have a significant effect on customer satisfaction of AUTO2000 Mobile, namely: accuracy, content, format and ease of use.

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Evaluasi Kepuasan Pelayanan Pengguna Aplikasi OPAC Perpustakaan STMIK AMIKOM Yogyakarta

Creative Information Technology Journal ◽

10.24076/citec.2013v1i1.9 ◽

2015 ◽

Vol 1 (1) ◽

pp. 46

Author(s):

Fatimah Nur Arifah ◽

Abidarin Rosidi ◽

Hanif Al Fatta

Keyword(s):

Performance Analysis ◽

User Satisfaction ◽

Ease Of Use ◽

Public Access ◽

End User ◽

Improve Performance ◽

Five Dimensions ◽

Satisfaction Index ◽

Level Of Satisfaction ◽

End User Computing

Penelitian ini bertujuan untuk mengetahui dan mengukur tingkat kepuasan pengguna terhadap aplikasi Online Public Access Catalog (OPAC) pada Perpustakaan STMIK AMIKOM Yogyakarta. Subjek penelitian ini ialah mahasiswa yang terdaftar sebagai anggota perpustakaan dan objek penelitian ini adalah aplikasi OPAC Perpustakaan STMIK AMIKOM Yogyakarta. Analisis data dalam penelitian ini menggunakan diagram Importance Performance Analysis (IPA) dipadukan dengan Indeks Kepuasan Pengguna (IKP) didasarkan pada indikator-indikator dari lima dimensi End User Computing Satisfaction yaitu isi (content), keakuratan (accuracy), bentuk (format), kemudahan penggunaan (ease of use) dan ketepatan waktu (timeliness). Hasil penelitian menunjukkan pengguna OPAC Perpustakaan STMIK AMIKOM Yogyakarta cukup puas dengan hasil perhitungan IKP 78,01 %. Penelitian ini diharapkan dapat memberi masukan pada pengelola OPAC sebagai bahan acuan untuk meningkatkan kinerja OPAC.This study aims to identify and measure the level of satisfaction of users of the application Online Public Access Catalog (OPAC) in the library STMIK AMIKOM Yogyakarta. These subjects are students who are registered as members of the library and the object of this study is OPAC STMIK Library AMIKOM Yogyakarta. Analysis of the data in this study using a diagram of Importance Performance Analysis (IPA) which is combined with User Satisfaction Index (IKP) based on the five dimensions of End User Computing Satisfaction; content, accuracy, format, ease of use and timeliness. The results showed users of OPAC STMIK AMIKOM Yogyakarta quite satisfied with the results of the calculation IKP 78.01%. This research is expected to provide input to the manager of the OPAC as a reference to improve performance of the OPAC.

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Measuring User Satisfaction Online-KRS Using End User Computing Satisfaction Method

Jurnal Teknologi Informasi dan Komunikasi (TIKomSiN) ◽

10.30646/tikomsin.v9i2.578 ◽

2021 ◽

Vol 9 (2) ◽

pp. 25

Author(s):

Wika Aditya Ramadhan ◽

Setiyowati Setiyowati ◽

Bebas Widada

Keyword(s):

User Satisfaction ◽

Linear Regression Analysis ◽

Multiple Linear Regression Analysis ◽

Ease Of Use ◽

Coefficient Of Determination ◽

Online Information ◽

Satisfaction Level ◽

End User ◽

Independent Variable ◽

End User Computing

Evaluation of User Satisfaction with the Online KRS System at XYZ Health College using the End User Computing Satisfaction method. XYZ Health College in the KRS process has been supported by the KRS Online information system, but the KRS Online user satisfaction level has never been measured. The purpose of this study was to determine the level of user satisfaction of KRS Online College of Health XYZ in terms of several factors, namely content, accuracy, form, ease of use, and timeliness in assessing user satisfaction of KRS Online. The results of the research using instrument tests, data quality tests, multiple linear regression analysis, coefficient of determination, t test and f test are known based on the results of the analysis that the effect of the independent variable on the dependent variable is expressed by the coefficient of determination (R2) which is 0.471 or 47.1% . And the value > Fcount (13.904) > Ftable (2.76) so that the content, accuracy, form, ease of use and timeliness together have an effect on satisfaction.

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