scholarly journals KUALITAS PELAYANAN BIDANG PENDIDIKAN DASAR DI KECAMATAN KULISUSU KABUPATEN BUTON UTARA

2021 ◽  
Vol 4 (4) ◽  
pp. 1156
Author(s):  
La Mudae ◽  
Jopang Jopang ◽  
Nana Mulyana
Keyword(s):  
Quality Of Service ◽  
Basic Education ◽  
Qualitative Approach ◽  
Quality Of Services ◽  
Teaching Staff ◽  
Selection Of ◽  
Descriptive Qualitative

The purpose of this study was to determine and analyze the quality of services in the field of basic education in Kulisusu District, North Buton Regency. This study uses a descriptive qualitative approach. There were 11 research informants consisting of the Head of the Education and Culture Office, Head of the GTK Division of the Education and Culture Office, Head of SD Lamoahi, Head of SD Lelamo, Head of SDN Wa Ode Buri, 3 teaching staff and 3 Committee Chairs. The selection of informants was done purposively. Data were collected through observation, interviews and document studies. The data collected was then analyzed descriptively qualitatively.The results showed that the quality of service in the field of basic education in Kulisusu District, North Buton Regency was not optimal. This can be seen from the 10 dimensions measured, indicating that the indicators of tangible, credibility, competent, reliable and security are not yet optimal and still require serious improvement. Meanwhile, indicators of access, courtersy, competent, responsiveness, communication, and understanding of the customer have been well fulfilled

scholarly journals Kemampuan Mahasiswa Praktikan PPPL Jurusan PGMI Fakultas Tarbiyah Dan Keguruan IAIN Antasari dalam Penggunaan Strategi Pembelajaran di MI Al Muhajirin Banjarmasin

2015 ◽  
Vol 12 (2) ◽  
Author(s):  
Syarifah Salmah
Keyword(s):  
Learning Strategies ◽  
Learning Strategy ◽  
Qualitative Approach ◽  
Field Practice ◽  
Quality Of Learning ◽  
Selection Of ◽  
Descriptive Qualitative

Learning strategy is an important factor in improving the quality of learning . In connection with the use of learning strategies , teachers need to be careful in the selection of strategies that will be used . This study aimed to describe the use of learning strategies by students on field practice MI Muhajirin Banjarmasin . Data was collected by observation . The analysis used is descriptive qualitative approach . Based on the analysis of data obtained from this study , it can be concluded that the ability to use learning strategies maahasiswa PPL II participants in MI Al Muhajirin can be quite good.Key words : Learning strategy and practice to teaching

scholarly journals ABILITY OF STUDENTS IN MEDIA USE IN PRACTICE LEARNING EXPERIENCE IN THE FIELD II Madrasah Ibtidaiyah Muhajirin Banjarmasin

2017 ◽  
Vol 6 (1) ◽  
Author(s):  
Syarifah Salmah
Keyword(s):  
Learning Process ◽  
Learning Experience ◽  
Qualitative Approach ◽  
Teaching Staff ◽  
Instructional Media ◽  
Field Practice ◽  
The Media ◽  
Media Learning ◽  
Selection Of

Learning media is an important factor in improving the quality of learning. In connection with the use of media in the learning process, teaching staff need to be careful in the selection of media that will be used. This study aimed to describe the use of a medium of learning by students on field practice II in Al-Muhajirin Government Elementary School Banjarmasin. Data collected by observation. The analysis used is descriptive qualitative approach. Based on the results of the study illustrated the ability of PPL student in utilizing instructional media included in either category that most or some 63.6% of the students can use the media in accordance with the general principles of the use of media.                                                                                                          Key Words: Media Learning, Practice Fields II

scholarly journals KUALITAS PELAYANAN MASYARAKAT PUSKESMAS DESA PAMARANGAN KECAMATAN TANJUNG KABUPATEN TABALONG

2018 ◽  
Vol 2 (2) ◽  
pp. 20
Author(s):  
Muhammad Noor Ifansyah ◽  
Mahriani Mahriani
Keyword(s):  
Quality Of Service ◽  
Research Method ◽  
Public Perception ◽  
Direct Evidence ◽  
Qualitative Approach ◽  
Quality Of Services ◽  
Quality Dimension ◽  
Patient Service ◽  
Descriptive Method

ABSTRAKPenelitian ini ditujukan untuk mengetahui mengenai kualitas pelayanan masyarakat Puskesmas Desa Pamarangan Kecamatan Tanjung Kabupaten Tabalong. Khususnya berdasar dimensi kualitas yaitu terdiri dari variabel-variabel: reliability (kehandalan), Responsiveness (cepat tanggap), assurance(jaminan), empathy (empati), dan tangible (bukti langsung) serta kepuasan masyarakat. Variabel-variabel tersebut digunakan untuk mengetahui bagaimanakah kualitas pelayanan terhadap masyarakat yang datang berobat ke Puskesmas Pamarangan.Tujuan Penelitian ini adalah untuk mengetahui bagaimanakah kualitas pelayanan yang diperoleh masyarakat selama berobat di Puskesmas Desa Pamarangan Kecamatan Tanjung Kabupaten Tabalong. Metode penelitian yang dilakukan adalah metode deskriptif yaitu memberikan gambaran yang sejelas-jelasnya mengenai peristiwa atau kejadian yang menjadi objek penelitian, dengan menggunakan pendekatan kualitatif yaitu dengancara memahami sifat-sifat dan fenomena yang diteliti mengenai Kualitas Pelayanan Masyarakat Puskesmas Desa Pamarangan Kecamatan Tanjung Kabupaten Tabalong, pengumpulan data yang dilakukan dengan cara observasi, angket dan dokumentasi.Dari hasil penelitian menunjukan bahwa tingkat penilaian masyarakat yaitu (cukup baik) dengan persentasi 47.7% terhadap kualitas pelayanan yang ada di puskesmas pamarangan.ABSTRACTThis research is aimed to know about the quality of service patient center of health services community(Puskesmas) village Pamarangan city Tanjung Regency Tabalong. Especially based on the quality dimension that consists of variables: reliability, responsiveness, assurance, empathy and tangible (direct evidence) and patient satisfaction.These variables are used to determine how the quality of service to patients who come to the Puskesmas treatment.             The purpose of this study was to determine how the quality of service obtained by patients during treatment at Puskesmas Village Pamarangan city Tanjung Regency Tabalong. The research method used is descriptive method that gives a clear picture of the event or event that become the object of the researcher, using qualitative approach that is by understanding the nature and the phenomenon that research about Patient Service Quality of Puskesmas Village Pamarangan city Tanjung Regency Tabalong, data collection conducted by means of observation, questionnaires and documentation.From the results of research shows that the level of public perception that is (good enough) with a percentage of 47.7% of the quality of services available at puskesmas pamarangan.

scholarly journals Analisis determinan loyalitas pengunjung di perpustakaan kota x

2020 ◽  
Vol 5 (2) ◽  
pp. 256-264
Author(s):  
Anis Agustina ◽  
Satrijo Budiwibowo ◽  
Elana Era Yusdita
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Service Quality ◽  
Qualitative Data ◽  
Quality Of Services ◽  
Visitor Satisfaction ◽  
Qualitative Data Collection ◽  
Descriptive Qualitative

This study aims to analyze visitor loyalty based on service quality and visitor satisfaction in the Library of City X. The approach of this study is descriptive qualitative. Data collection techniques using observation, interviews and documentation on visitors and library employees. The results show that the loyalty of visitors in Library X is quite good, but the quality of service and satisfaction of visitors is not yet in accordance with the visitors expectation. The Library and Archives Office of City X needs to improve the quality of services and facilities that will make visitors loyal and satisfied.

PENGARUH KUALITAS INFORMASI DAN KUALITAS LAYANAN TERHADAP SIKAP DALAM PENGGUNAAN SISTEM APLIKASI DENGAN KEMUDAHAN PENGGUNAAN SEBAGAI VARIABEL INTERVENING PADA JASA TRANSPORTASI ONLINE (GOJEK) DI YOGYAKARTA

2019 ◽  
Vol 27 (2) ◽  
pp. 119-133
Author(s):  
Putri Aprilia Isnaini ◽  
Ida Bagus Nyoman Udayana
Keyword(s):  
Social Media ◽  
Quality Of Service ◽  
Information Quality ◽  
Sampling Technique ◽  
Ease Of Use ◽  
Quality Of Services ◽  
Quality Of Information ◽  
Transportation Services ◽  
Application Systems

This writing is done to determine the effect of information quality and service quality on attitudes in the use of application systems with the ease of use of the system as an intervining variable in online transportation services (gojek) in Yogyakarta. The sample in this study is customers who use online motorcycle transportation services in Yogyakarta. The sampling technique uses accidental sampling technique. Data collection is done by distributing online questionnaires through the Goegle form and distributed with social media such as WhatsApp and Instagram on a 1-4 scale to measure 4 indicators. The results of this study show 1) the quality of information affects the ease of use, 2) the quality of service affects the ease of use, 3) the quality of information influences attitudes in use, 4) the quality of services does not affect attitudes in use, and 5) ease of use attitude in use.

THE IMPLEMENTATION OF ISO 9001:2015 TO IMPROVE QUALITY OF SERVICE AT PUSAT KESIHATAN UNIVERSITI (PKU), UNIVERSITI UTARA MALAYSIA(UUM)

2018 ◽  
Vol 13 (Number 2) ◽  
pp. 67-77
Author(s):  
Anis Syamimi Abd Rahim ◽  
Mohd Norhasni Mohd Asaad
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Descriptive Statistics ◽  
Iso 9001 ◽  
Quality Of Services ◽  
Research Questions ◽  
Spss Software ◽  
The Relationship ◽  
Universiti Utara Malaysia

The purpose of this study is to review the implementation of ISO 9001:2015 in order to improve the quality of services at Pusat Kesihatan Universiti (PKU), Universiti Utara Malaysia. The respondents of this study were customers at the PKU, UUM. The questionnaire was distributed to 50 respondents. The data were analyzed using SPSS software version 24. The data were tested using descriptive statistics, and correlation analysis to answer the research questions and to achieve the objectives. The findings show that customers agree that implementation of ISO 9001:2015 give service at PKU, UUM is good and satisfied. Through the correlation test, the results showed that the relationship between the implementation of ISO 9001:2015 has a positive and significant impact on customer satisfaction and the effect of implementing ISO 9001:2015 has a positive and significant impact in improving quality of service at PKU, UUM.Through mean and standard deviation tests, results show that tangible dimensions are the main dimensions of customer satisfaction while dimensions with low values are dimensions of responsiveness.Therefore, all aspects of service in PKU, UUM will be strengthened and all aspects of the weaknesses could be addressed to improve the service in order to maintain good quality services.

Implementasi Manajemen Mutu Terpadu Dalam Memberikan Layanan Untuk Meningkatkan Prestasi Peserta Didik di SLB YPAC Pangkalpinang

2019 ◽  
Vol 2 (2) ◽  
pp. 265-278
Author(s):  
Diah Rina Miftakhi ◽  
Nurjanah Nurjanah
Keyword(s):  
Quality Management ◽  
Data Collection ◽  
Human Resources ◽  
Learning Process ◽  
School Environment ◽  
Quality Of Services ◽  
Teaching Staff ◽  
Learning Material ◽  
Analysis Model

describe the implementation of an integrated quality management component consisting of the quality of services provided by the school, human resources in teaching, the school environment, and learning process  in SLB YPAC Pangkalpinang.               The method used in this study, namely by using a naturalistic qualitative approach. Data collection is done through observation, interviews, and documentation. The subjects of this study include the principal, teachers, employees, and students. The validity of the data is done by triangulation, and deeper observation. Analysis of the data used is the interactive analysis model of Miles and Huberman through data collection, data reduction, data presentation, and conclusion drawing.              The results showed that: (a) the quality of services to students in SLB YPAC Pangkalpinang had met good service standards. This can be seen from the services in the form of facilities and infrastructure which are quite complete in schools; (b) the quality of human resources in the education process shows good teacher resources. This can be seen from the teacher data which shows that the teaching staff at SLB YPAC Pangkalpinang 95% of educators with S1 qualifications in the field of education; (c) the quality of the environment in SLB YPAC Pangkalpinang is already good. This can be seen from the very strategic location of the school because the location of the school is in the middle of the city so that it is easily accessible by the community; (d) the quality of the learning process carried out by teachers at Pangkal Pinang YPAC SLB is good. This can be seen from the realization of the form of activities through learning planning by preparing lesson plans for each subject, then implementing learning, which includes strategies and methods used by teachers in delivering learning material, and evaluation of learning. Keywords: Integrated quality management, student achievement     ABSTRAK Tujuan dalam melaksanakan penelitian ini  adalah untuk melihat pelaksanaan serta mendeskripsikan implementasi  komponen Manajemen Mutu Terpadu yang terdiri dari kualitas layanan yang diberikan sekolah, sumber daya manusia dalam mengajar, lingkungan sekolah, dan proses pembelajaran di SLB YPAC Pangkalpinang. Metode yang digunakan dalam penelitian ini, yaitu dengan menggunakan pendekatan kualitatif naturalistik. Pengumpulan data dilakukan melalui observasi, wawancara, dan dokumentasi. Subyek penelitian ini antara lain kepala sekolah, guru, pegawai, dan peserta didik. keabsahan data dilakukan dengan triangulasi, dan pengamatan yang lebih mendalam. Analisis data yang digunakan adalah model analisis interaktif Miles dan Huberman melalui kegiatan pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa: (a) mutu layanan terhadap peserta didik di SLB YPAC Pangkalpinang sudah memenuhi standar layanan yang baik. Hal ini dilihat dari layanan yang berupa fasilitas sarana dan prasarana yang sudah cukup lengkap di sekolah; (b) mutu sumber daya manusia dalam proses pendidikan menunjukkan sumber daya guru yang baik. Hal ini dapat dilihat dari data guru yang menunjukkan bahwa tenaga pengajar di SLB YPAC Pangkalpinang 95% pendidik berkualifikasi S1 bidang kependidikan; (c) mutu lingkungan yang ada di SLB YPAC Pangkalpinang sudah baik. Hal ini terlihat dari letak sekolah yang sangat strategis karena lokasi sekolah yang berada di tengah kota sehingga mudah dijangkau oleh masyarakat; (d) mutu proses pembelajaran yang dilakukan oleh guru di SLB YPAC Pangkalpinang sudah baik. Hal ini dapat dilihat dari realisasi bentuk kegiatan melalui perencanaan pembelajaran dengan menyusun RPP setiap mata pelajaran, kemudian pelaksanaan pembelajaran, yang meliputi strategi dan metode yang digunakan guru dalam menyampaikan materi pembelajaran, dan evaluasi pembelajaran.

Quality of Services Publishing Record of Fisheries (BPKP) in The Marine and Fisheries Office South Sumatera Province

2018 ◽  
Vol 1 (2) ◽  
pp. 25-32
Author(s):  
Galamda Israk ◽  
Slamet Widodo ◽  
Andy Alfatih
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Service Quality ◽  
Participant Observation ◽  
Secondary Data ◽  
Likert Scale ◽  
Quality Of Services ◽  
Fishing Vessels ◽  
Scale Assessment

ABSTRACT This study aims to determine the quality of service issuance of Proof of Registration of Fishing Vessels (BPKP) in the Department of Maritime Affairs and Fisheries of South Sumatra Province and what factors influence it. Data collection techniques used were the distribution of questionnaires to 60 respondents who were capture fisheries business actors with a Likert Scale assessment, as well as conducting unstructured interviews, non-participant observation and secondary data collection. The dimensions used are tangible, reliability, responsiveness, assurance and empathy. The value of service quality based on tangible dimensions is 4.2 or good, based on the reliability dimension is 4.1 or good, the responsiveness dimension is 4.0 or good, the guarantee dimension is 4.1 or good, and based on the empathy dimension is 4.1 or good. Of all these parameters, it was concluded that the quality of BPKP issuance services in the Department of Maritime Affairs and Fisheries of South Sumatra Province in 2016 was good with a score of 4.1. The conclusion is based on an assessment of an average of 58 respondents or 97.4% of respondents.

scholarly journals Analysis of an Effect Quality Pharmaceutical Services on the Satisfaction of Patients in Royal Prima Public Hospital Medan

2021 ◽  
Vol 8 (1) ◽  
pp. 20-28
Author(s):  
Fanny Yaren Sitompul ◽  
Sri Wahyuni Nasution ◽  
Chrismis Novalinda Ginting
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
General Hospital ◽  
Public Hospital ◽  
Direct Evidence ◽  
Pharmaceutical Services ◽  
Quality Of Services ◽  
Pharmacy Services ◽  
Patient’S Satisfaction

Based on a predecessor survey conducted by researchers of 30 outpatients at the Royal Prima Medan Hospital in July 2019, it showed that out of 30 patients, 23 patients expressed dissatisfaction with the quality of service and availability of drugs at the Pharmacy Installation of the Royal Prima Medan General Hospital. Where the patient's satisfaction states that there is still a lack of direct evidence (tangibles), reliability, responsiveness, assurance (assurance), empathy, hospitals and employees of outpatients at Royal Prima Hospital, Medan. This paper described Knowing the Analysis of the Effect of Pharmacy Service Quality on Outpatient Satisfaction at the Royal Prima Medan General Hospital in 2019. There is an effect of the quality of pharmaceutical services (appearance, reliability, responsiveness, assurance, and empathy) on outpatient satisfaction at Royal Prima Medan General Hospital. 2019. It is hoped that the pharmacy installation of the Royal Prima Medan General Hospital will improve the quality of services that are more optimal to achieve maximum patient satisfaction values. If the quality of pharmacy services at Royal Prima Medan General Hospital is improved, patient satisfaction will also increase. Keywords: Quality of Pharmacy Services and Patient Satisfaction.

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