PERSEPSI PENGGUNA JASA PENERBANGAN TERHADAP PELAYANAN MASKAPAI PENERBANGAN GARUDA INDONESIA DI KOTA BANDA ACEH

2014 ◽  
Vol 2 (1) ◽  
Author(s):  
Nadiya
Keyword(s):  
Service Quality ◽  
Key Words ◽  
Sampling Technique ◽  
T Test ◽  
Purposive Sampling ◽  
Good Assessment ◽  
The Difference ◽  
Differentiation Test ◽  
Banda Aceh

To determined whether the service quality of aviation is good can be seen from the ability of the service in achieving the expectation of the customer. This study aims to identify the difference between the expected service and the reality perceived by the customer in relation to the service of Garuda Indonesia airlines in Banda Aceh City.            This study used 99 customers of Garuda Indonesia Airline as the sample which is drawn by applying purposive sampling technique. Data was gathered by using questionnaire and analysis by using statistic tool, average differentiation test (t-test).            The result of statistic test shows t value is greater than the value of t-table. Thus, Ha is accepted while Ho is rejected which means there is average differentiation between the expected service and the perceived service of Garuda Indonesia’s customer            Generally, the customer has relatively good assessment towards the quality of Garuda Indonesia airlines. However, they still hope for better service in order to remains the gap between the expectation and the perceived service. Therefore, it is demanded for the management of Garuda Airlines to improve their provided service quality. Key words: User percepcion, Airline Service and Garuda Indonesia Banda Aceh  

scholarly journals ETIKA KERJA DAN KUALITAS LAYANAN ISLAM TERHADAP KINERJA PERBANKAN PADA PT BANK SYARIAH MANDIRI PROVINSI LAMPUNG

2020 ◽  
Vol 2 (2) ◽  
pp. 186
Author(s):  
Anna Thesya Saimona
Keyword(s):  
Service Quality ◽  
Sampling Technique ◽  
T Test ◽  
F Test ◽  
Work Ethics ◽  
Purposive Sampling ◽  
A Company

Performance is the pulse of a company that must get attenton in order to maintain the existence of the company in competing with other companies. This study aims to, (1) the effect of work ethics on banking performance, (2) the effect of the quality of Islamic services on banking performance, and (3) the effect off work ethics and quality o Islamic services at PT. Bank Syariah Mandiri Lampung Province. The approach used is desciptive quantitative. The sampling technique uses purposive sampling. The number of samples is 38 employeees at 4 Bank Syariah Mandiri that is PT Bank Syariah Mandiri Kedaton Kota Bandar Lampung, PT Bank Syariah Mandiri Kalirejo, PT Bank Syariah Mandiri Pringsewu dan PT Bank Syariah Mandiri Kota Metro.  The results of the study is (1) the results of the T-test value on work ethics on banking performance has a sig value of 0.017 < 0.05, then work ethics influences the performance at PT Bank Syariah Mandiri Lampung Province, (2) the results off the T-test value the quality of Islamic services on banking performance have a sig value of 0.028 < 0.05 meaning that the quality of Islamic services affects the performance at PT Bank Syariah Mandiri Lampung Province, (3) The results of the F-test sig is 0.000 < 0.05 so that based on the sig value of work ethics and service quality simultaneously inffluence the PT Bank Syariah Mandiri Lampung Province.

scholarly journals What Drives Muzakki to Pay Zakat at Baitul Mal?

2020 ◽  
Vol 5 (1) ◽  
pp. 27
Author(s):  
Fathin Azzahra ◽  
M. Shabri Abd Majid
Keyword(s):  
Logistic Regression ◽  
Service Quality ◽  
Binary Logistic Regression ◽  
Sampling Technique ◽  
Quality Of Services ◽  
Purposive Sampling ◽  
Factors Influencing ◽  
Banda Aceh

The present study empirically explores the factors influencing the decision of Muzakki (zakat payers) to pay zakat at an official institution, i.e. Baitul Mal Banda Aceh, Indonesia. The factors comprise faith, altruism, service quality, role of the zakat economy, and role of Ulama (Islamic scholars). To gather the data, 140 questionnaires were disseminated to the participants who were selected based on the purposive sampling technique. The data were further analyzed by employing a binary logistic regression. The results of this study revealed that faith, altruism, service quality, role of the zakat economy, and role of Ulama significantly and positively affected the decision of Muzakki to pay zakat at Baitul Mal. These findings imply that to attract Muzakki to pay zakat at a Baitul Mal, it not only needs to enhance relevant knowledge about the obligation to pay zakat and its benefits, but it also needs to improve the quality of services provided by the Baitul Mal. All in all, Ulama also has an important role in influencing Muzakki to pay zakat at the Baitul Mal institution.

scholarly journals PENGARUH KUALITAS PELAYANAN PAJAK, PEMAHAMAN PERATURAN PERPAJAKAN SERTA SANKSI PERPAJAKAN TERHADAP KEPATUHAN WAJIB PAJAK (Pada Kantor Pajak KPP Pratama Kota Banda Aceh)

2019 ◽  
Vol 4 (2) ◽  
pp. 318-334
Author(s):  
Saiful Bahri ◽  
Yossi Diantimala ◽  
MSA Majid
Keyword(s):  
Linear Regression ◽  
Service Quality ◽  
Sampling Technique ◽  
Regression Technique ◽  
Purposive Sampling ◽  
Linear Regression Technique ◽  
The City ◽  
Banda Aceh ◽  
Tax Regulation

This study aims to empirically explore the effect of the quality of tax services, the understanding of taxation regulations, and tax sanctions on the taxpayer compliance in the area of Tax Service Office of Pratama in the city of Banda Aceh. The data of the study were gathered from 100 taxpayers who were selected using the purposive sampling technique and then analyzed using themultiple linear regression technique. The study found that the quality of tax service, understanding taxation regulations and tax sanctions simultaneously affected significantly the taxpayer compliance. Viewed partially, the quality of tax service and tax sanction have no effect on taxpayer compliance, while the understanding of tax regulation has a significant effect on taxpayer compliance in in the area of Tax Service Office of Pratama in the city of Banda Aceh.Keywords: Tax, Service Quality, Regulatory Understanding, Sanctions, ComplianceAbstrakPenelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan pajak, pemahaman peraturan perpajakan serta sanksi perpajakan baik secara simultan maupun secara parsial terhadap kepatuhan wajib pajak di area KPP Pratama Kota Banda Aceh. Metode analisis data yang digunakan adalah regresi linear berganda. Analisis data diawali dengan dilakukannya uji validitas data, uji reliabilitas data, uji multikolinearitas, uji heterokedastisitas uji normalitas dan ujihipotesis. Hasil penelitian menunjukkan kualitas pelayanan pajak, pemahaman peraturan perpajakan serta sanksi perpajakan secara simultan berpengaruh terhadap kepatuhan wajib pajak. Dilihat secara parsial, kualitas pelayanan pajak dan sanksi perpajakan tidak berpengaruh terhadap kepatuhan wajib pajak akan tetapi pemahaman peraturan perpajakan berpengaruh signifikan terhadap kepatuhan wajib pajak di area KPP pratama Kota Banda Aceh.Kata Kunci: 

scholarly journals Feeling Of Insecurity In Working And Non-Working Women Of Pakistan: A Comparative Study

2015 ◽  
Vol 10 (1) ◽  
pp. 69-81
Author(s):  
Fareda Zeab ◽  
Uzma Ali
Keyword(s):  
Informed Consent ◽  
Comparative Study ◽  
Working Women ◽  
Sampling Technique ◽  
T Test ◽  
Descriptive Statistics ◽  
Purposive Sampling ◽  
The Difference ◽  
Age Range

The purpose of this study is to explore the difference between feeling of insecurity in working and non-working women of Pakistan. It was hypothesized that “The working-women will score higher the non-working women on the variable of feelings of insecurity”. The sample of 250 (125 working, 125 non working) women, age range was between 28 years to 45 years (M =34.126; SD= 4.129) were selected from different organizations and areas of Karachi, Pakistan through purposive sampling technique. After taking the permission from authorities and informed consent from the participant demographic forms were filled then in order to measure the feeling of insecurity, Zeab Fareda’s Insecurity Scale (2011) was administered, individually. Descriptive statistics and t-test for independent mean were used to analyze the data through SPSS. It was concluded that working women are likely to have feeling of insecurity than non working women in Pakistan.

scholarly journals PENGARUH AROMA TERAPI LAVENDER TERHADAP KUALITAS TIDUR LANSIA DI WISMA CINTA KASIH

2018 ◽  
Vol 3 (1) ◽  
pp. 121
Author(s):  
Dian Sari ◽  
Devid Leonard
Keyword(s):  
Sleep Quality ◽  
Intervention Group ◽  
Sampling Technique ◽  
The Elderly ◽  
T Test ◽  
P Value ◽  
Poor Sleep ◽  
Poor Sleep Quality ◽  
Purposive Sampling

<p><em>Bad sleep quality causes fatigue, difficulty concentrating, and often drowsiness in the elderly. The purpose of this study was to determine the effect of aroma of lavender therapy on the quality of elderly sleep at Wisma Cinta Kasih Padang. This type of research is quantitative with pre-experimental design using One Group Pretest-Posttest Design design using T-test dependent test. Sampling technique in this research use purposive sampling 30 responden as intervention group. The research to do in Wisma Cinta Kasih Padang. The results of the study found that all elderly (100%) had poor sleep quality before lavender aromatherapy and only 40% experienced poor sleep quality after lavender therapy. The statistical test obtained p value = 0.000, where there is influence of lavender therapy to sleep quality of elderly in Wisma Cinta Kasih Padang. The smell of lavender therapy can improve the quality of elderly sleep. Officer Wisma Cinta Kasih Padang in order to provide lavender therapy every 2 times / week at bedtime so as to improve the quality of elderly sleep.</em></p><p> </p><p>Kualitas tidur buruk menyebabkan kelelahan, sulit berkonsentrasi, dan sering mengantuk pada lansia. Tujuan penelitian ini adalah untuk mengetahui pengaruh aroma terapi lavender terhadap kualitas tidur lansia di Wisma Cinta Kasih Padang. Jenis penelitian ini adalah kuantitatif dengan desain preekperimental menggunakan rancangan One Group Pretest-Posttest Design menggunakan uji T-test dependent. Teknik pengambilan sampel dalam penelitian ini menggunakan purposive sampling 30 responden sebagai kelompok intervensi. Penelitian dilakukan di Wisma Cinta Kasih Padang. Hasil penelitian didapatkan seluruh lansia (100%) mengalami kualitas tidur yang buruk sebelum diberikan aromaterapi lavender dan hanya 40% yang mengalami kualitas tidur buruk sesudah diberikan aroma terapi lavender. Uji statistik didapatkan nilai p= 0,000, dimana terdapat pengaruh terapi lavender terhadap kualitas tidur lansia di Wisma Cinta Kasih Padang. Aroma terapi lavender dpat meningkatkan kualitas tidur lansia. Petugas Wisma Cinta Kasih Padang agar dapat memberikan terapi lavender setiap 2 kali/ minggu saat menjelang tidur sehingga dapat meningkatkan kualitas tidur lansia.</p>

scholarly journals Kecerdasan Emosional Dan Keikutsertaan Dalam Organisasi Kampus

2016 ◽  
Vol 3 (1) ◽  
Author(s):  
Wahyu Budi Santoso ◽  
Ririn Dewanti Dian Samudra Iriani
Keyword(s):  
Emotional Intelligence ◽  
Everyday Life ◽  
Sampling Technique ◽  
T Test ◽  
Quantitative Approach ◽  
Test Analysis ◽  
Purposive Sampling ◽  
Campus Organizations ◽  
Independent Variable ◽  
The Difference

Emotional intelligence is very influential to achieving success even for someone everyday life. However, there is a difference between the students emotional intelligence whose join in organization with whose do not join in the organization. The purpose of this study was to find out the difference between student emotional intelligence in terms of participation in campus organizations for UMSIDA student. This study used a quantitative approach. The variables of this study were students whose joined in campus organization and whose not as an independent variable (X) and student emotional intelligence as the dependent variable (Y). Purposive sampling was implemented as the sampling technique for 125 students whose joined in the organization and 125 students whose did not join in campus organization as predetermined character. t-test analysis used to analyze difference between data which calculated by SPSS-17 For Windows. The result shown that t = - 5,584 and p<0,05 (0,000<0,05), this means that there are differences between student emotional intelligence who join in campus organization with whose not. 

scholarly journals Preferensi Konsumen Terhadap Furnitur di Kota Banda Aceh

2017 ◽  
Vol 2 (1) ◽  
pp. 232-243
Author(s):  
Dian Lutfiani ◽  
Romano Romano ◽  
Suyanti Kasimin
Keyword(s):  
Consumer Preferences ◽  
Binary Logistic Regression ◽  
Sampling Technique ◽  
Survey Method ◽  
Binary Logistic Regression Analysis ◽  
Probability Sampling ◽  
Purposive Sampling ◽  
Banda Aceh ◽  
Variable Quality

Abstrak - Untuk tetap dapat mempertahankan pangsa pasar furnitur, maka pedagang harus menerapkan satu strategi untuk menarik minat konsumen membeli produk furnitur. Penelitian ini bertujuan untuk mengetahui pengaruh atribut produk terhadap preferensi konsumen Di Kota Banda Aceh. Metode penelitian yang digunakan yaitu metode survei dengan menggunakan kuisioner dan wawancara. Penentuan lokasi ini ditentukan dengan sengaja (purposive sampling). Populasi dalam penelitian ini adalah masyarakat konsumen furniture  khususnya jenis jepara, rotan dan furnitur modern(tidak berbahan kayu jati dan rotan) dengan item kursi, meja dan tempat tidur yang berdomisili di Kota Banda Aceh. Teknik pengambilan sampel dilakukan dengan metode non probability sampling yaitu menggunakan sampling insidental dengan penarikan sampel secara kebetulan bertemu dengan peneliti serta dapat digunakan sebagai sampel, ditempat yang mudah dijangkau dan dianggap memenuhi syarat sebagai responden. Besarnya sampel dalam penelitian ini adalah sebanyak 90 responden. Masing- masing dari jenis-jenis furnitur diambil sebanyak 30. Analisis data yang digunakan adalah analisis regresi biner logistic. Berdasarkan hasil analisis, diperoleh nilai signifikansi dari variabel kualitas produk, desain dan harga lebih kecil dari nilai α = 0,05, yang menunjukkan bahwa variabel kualitas produk, desain dan harga mempengaruhi konsumen.Consumer Preferences Towards Furniture In Banda Aceh CityAbstract - To maintain the market share of furniture, then the trader must implement  a strategy to attract consumers to buy furniture products. This study aims to know the effect of product attributes toward consumer preferences in banda aceh. The reserch method used is survey method which uses questionnaires and interviews. Determination of this location is determined by puroseful (purposive sampling). Population of this research is the consumer society furniture especially type of jepara, rattan and modern furniture (not made from teak wood and rattan) with items chair, table, and bed which are domiciled in Band Aceh. The sampling technique is done by non-probability sampling that uses incidental sampling to the withdrawal by chance met with researchers and can be used as a sample. in the place that is easiliy accessible and its qualified to be the respondent. The sample size in this study is as much as 90 respondents. Each types of furniture taken as much as 30. The Analysis of data which used is a binary logistic regression  analysis. Based on the analysis, significance value of the variable quality of the products, the design and the cost is less than the value α score = 0,05, which indicates that the variable quality of the product, design and cost affect consumers.

scholarly journals Emotional Stability of Day Scholars and Boarders Adolescent Boys: A Study

2020 ◽  
pp. 26-31
Author(s):  
Savita Sharma
Keyword(s):  
Statistical Analysis ◽  
Sampling Technique ◽  
Emotional Stability ◽  
T Test ◽  
Stability Test ◽  
Adolescent Boys ◽  
Purposive Sampling ◽  
The Earth ◽  
Significant Difference ◽  
The Difference

Emotions are found in all living beings of the earth and our most powerful force that influence actions. As emotional stability refers to the person's ability to remain stable and balanced, the life of adolescents a very much influenced by the emotions and instincts. The emotional changes during adolescence include anxiety, agitation, fear, anger, pleasure, love, envy, and competitions. The present study examines the difference between boarding and day scholars adolescent boys in terms of emotional stability and medium. The sample of the study consists of 24 boarders and 28- day scholars. A purposive sampling technique was used. The data was collected using an Emotional Stability Test for Children (ESTC). Statistical analysis was done using a t-test. The findings indicated a significant difference between boarding and day scholar adolescent boys concerning emotional stability and no significant difference was found in the emotional stability of adolescent boys concerning medium.

scholarly journals INTERVENSI BREATHING EXERCISE DAPAT MENURUNKAN TINGKAT KECEMASAN SISWA BIMBINGAN BELAJAR SAKURA

2018 ◽  
Vol 5 (2) ◽  
pp. 164-172
Author(s):  
Toto Aminoto
Keyword(s):  
Quality Of Life ◽  
Sampling Technique ◽  
T Test ◽  
Anxiety Level ◽  
Test Analysis ◽  
Breathing Exercise ◽  
Purposive Sampling ◽  
Before And After ◽  
Paired T Test

Breathing Exercise is a method of breathing in a certain way to improve and improve the performance of organs, especially the lungs. It turns out that if we do well and regular breathing can improve the quality of life and avoid anxiety. In students who will follow the National Exam often experience anxiety caused by various things. This study aims to show the effect of Breathing Exercise on decreasing anxiety levels.The population in this study is Sakura's tutorial student who is in Jatisari Jatiasih Kota Bekasi. The sampling technique used is purposive sampling. Samples that met the criteria of 31 respondents In this study prior to the previous intervention anxiety level was examined. After the intervention, similar investigations were also conducted. Before and after the examination results are then compared. Using t-parametric paired t test analysis resulted in the value of sign 0.00 while the value of α = 5%. Where the sign value <α. It can be concluded that Breathing Exercise has an effect on decreasing anxiety level of student of bimbel Sakura Jatisari Jatiasih Kota Bekasi. 

scholarly journals Peran Kualitas Layanan dan Kepercayaan Dalam Membangun Kepuasan dan Loyalitas Pelanggan

KEBERLANJUTAN ◽  
2020 ◽  
Vol 5 (2) ◽  
pp. 157
Author(s):  
Zahra Fakhrana
Keyword(s):  
Structural Equation Modeling ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Structural Equation ◽  
Sampling Technique ◽  
Equation Modeling ◽  
Purposive Sampling ◽  
Customer Satisfaction And Loyalty

This study aims to understand the role of service quality and trust in developing customer satisfaction and loyalty at JNE Margonda, Depok. The research is used as a quantitative approach. Respondents are 127 people who were taken by purposive sampling technique. This study uses Structural Equation Modeling (SEM) with Lisrel 8.80 applications for analyzing the data. All three hypotheses are accepted, and the data supports the model. H1: service quality has a positive and significant effect on customer satisfaction. H2: Trust has a positive and significant impact on customer satisfaction. H3: Customer satisfaction has a positive and significant effect on customer loyalty. The Conclusion: (1) The high quality of service from JNE Margonda Depok increases customer satisfaction (2) If trust in JNE Margonda Depok is high, then higher customer satisfaction will be higher too; (3) Respondents who feel satisfied when using JNE Margonda services will be more loyal to JNE Margonda Depok ABSTRAKPenelitian ini bertujuan untuk mengetahui pengaruh kualitas layanan dan kepercayaan terhadap kepuasan dan loyalitas pelanggan JNE Margonda, Depok. Penelitian dilakukan dengan pendekatan kuantitatif. Responden sejumlah 127 orang yang diambil dengan teknik purposive sampling. Analisis data menggunakan Structural Equation Modeling (SEM) dengan aplikasi Lisrel 8.80. Tiga hipotesis penelitian ini diterima semua, data mendukung model. H1: Kualitas layanan memiliki pengaruh positif dan signifikan terhadap kepuasan pelanggan. H2: Kepercayaan memiliki pengaruh positif dan signifikan terhadap kepuasan pelanggan. H3: Kepuasan pelanggan memiliki pengaruh positif dan signifikan terhadap loyalitas pelanggan. Kesimpulan : (1) Kualitas layanan yang tinggi dari JNE Margonda Depok meningkatkan kepuasan pelanggan; (2) Semakin percaya responden terhadap JNE Margonda Depok akan semakin tinggi pula  kepuasan pelanggannya; 3) Kepuasan yang tinggi dari pelanggan akan membuat pelanggan semakin loyal terhadap JNE Margonda Depok

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