Implementing and Managing Public Library Networks, Connectivity, and Partnerships to Promote E-Government Access and Education

2012 ◽  
pp. 466-482
Author(s):  
John Carlo Bertot ◽  
Paul T. Jaeger

This chapter explores the implementation and management issues faced by public libraries in the provision of e-government access and education to their patrons and communities. Due to a complex set of factors – policy decisions, widespread trust of libraries, and a lack of social institutions that play similar roles – public libraries now stand as the social guarantor of public access to and education about e-government in the United States. Drawing from data collected through a 2009 national survey of public libraries, a 2009 series of site visits of public libraries, and previous research by the authors, this chapter examines the challenges of implementing public library networks and connectivity to support e-government access and education, as well as the numerous management issues raised by providing these services. The primary focus of this chapter is examining the dual role of public libraries as providers of public Internet access and education and as partners with government agencies to collaborate effectively in the provision of e-government.

2011 ◽  
pp. 183-199 ◽  
Author(s):  
John Carlo Bertot ◽  
Paul T. Jaeger

This chapter explores the implementation and management issues faced by public libraries in the provision of e-government access and education to their patrons and communities. Due to a complex set of factors – policy decisions, widespread trust of libraries, and a lack of social institutions that play similar roles – public libraries now stand as the social guarantor of public access to and education about e-government in the United States. Drawing from data collected through a 2009 national survey of public libraries, a 2009 series of site visits of public libraries, and previous research by the authors, this chapter examines the challenges of implementing public library networks and connectivity to support e-government access and education, as well as the numerous management issues raised by providing these services. The primary focus of this chapter is examining the dual role of public libraries as providers of public Internet access and education and as partners with government agencies to collaborate effectively in the provision of e-government.


Author(s):  
Marina Y. Neshcheret

Based on local normative acts regulating the rules of conduct in public libraries in the United States, the author analyses the most acute problems associated with non-observance of public order and violation of legal norms by people without definite occupation and permanent home visiting reading rooms. Personnel of the American libraries is concerned with the problem of relationship with the specified category of users representing a quite significant part of the total number of visitors. Of particular concern are the incidents of drug use. Libraries are very vulnerable, as open to everyone, and users can spend there as much time as they would wish. In order to solve the problems associated with stay in library of the unemployed and homeless visitors, libraries actively cooperate with the city’s social institutions and with local police departments. Libraries have always been the guardians of humanistic values; however, today they are vulnerable to the challenges of time; they are trying to find a compromise between their duty to serve all users (regardless of their social status) and the need to maintain public order. There is required serious and responsible work on the rules governing user behaviour for solving this challenging problem. Introduction of rules for readers is dictated primarily by the objective to provide the ability for libraries to fully fulfil their mission. Created to ensure the protection of rights, interests and safety of users and library staff, the rules should be based on the current legislation to avoid ambiguity and, at the same time, to be humane, “flexible” and focused on contemporary realities.


Author(s):  
Natalie Greene Taylor ◽  
Ursula Gorham ◽  
Paul T. Jaeger ◽  
John Carlo Bertot

The role that the Internet has played in redefining the activities of public sector organizations is well-documented. What has yet to be fully explored, however, are recent collaborations among community-oriented entities (local government agencies, public libraries, and non-profit organizations) to provide enhanced services through innovative uses of information technology. These collaborative community services are enhanced by information technology, but also framed within the context of the organizations supporting the services. Using data from the 2011-2012 Public Library Funding and Technology Access Survey (PLFTAS), and drawing upon ongoing research into e-government partnerships between libraries, government agencies, and community organizations as well as community-based civic engagement initiatives, this paper will frame this issue within the contexts of local e-government in the United States; the relationship between public libraries, e-government, and the Internet; and innovative partnerships between public libraries, local government, and nonprofit entities. The article discusses both best practices and common challenges among these partnerships as a guide to future projects.


Author(s):  
John Carlo Bertot ◽  
Paul T. Jaeger ◽  
Lesley A. Langa ◽  
Charles R. McClure

This article presents findings from the 2006 Public Libraries and the Internet study and other research that demonstrate the impact of public Internet access in public libraries on the communities and individuals that the libraries serve. This article focuses on the importance of public library Internet access in times of emergencies and for a range of electronic government (e–government) services at the individual and community–wide levels. Public access computing and Internet access in public libraries function as a first choice, first refuge, and last resort in a range of emergency and e–government circumstances, allowing individuals to engage successfully in essential e–government services such as registering for Medicare or other benefits and filing tax information. With this key centrality as agents of government services, public libraries increasingly play significant roles in times of emergencies, like the aftermath of a hurricane, in which communities rely on the public library Internet access to request aid, try to find missing family and friends, file Federal Emergency Management Agency (FEMA) and insurance claims, and begin rebuilding their lives. This article also discusses the need to revise government policy related to the role of public libraries in their support of e–government as public libraries increasingly serve as agents of e–government.


2003 ◽  
Vol 33 (132) ◽  
pp. 387-403 ◽  
Author(s):  
Paul Darby

Although Gaelic sports have been played in an organised fashion for over a century in the United States, academic research on the development and role of these sports among the Irish diaspora has been extremely limited. This is hardly surprising, given the more general disregard of the significance of sport in the burgeoning literature examining the Irish experience in America. In its most general aspect, this study seeks to redress this neglect. Drawing predominantly on archival material from the John J. Burns Library at Boston College and from Boston Public Library, the article charts and explores the processes involved in the transfer of Gaelic sports from Ireland to one of the most significant focal points of Irish immigration, Boston. This analysis not only identifies and examines the key agencies and individuals responsible for the early development of Irish sports in Boston, but also seeks to explore the role they played in the promotion and preservation of a distinctively Irish ethnic identity. In particular, the article assesses the extent to which Gaelic games have functioned as an arena in which Irish nationalism was fostered in the greater Boston area during the 1880s. Before turning to these central concerns, it is important to understand the social milieu in which these games developed. Thus the article begins with a brief context-setting discussion that charts Irish emigration to Boston and offers some insights into the socio-economic and political environment encountered by the Irish on completion of their journey.


Author(s):  
Charles R. McClure ◽  
Paul T. Jaeger ◽  
John Carlo Bertot

While virtually all public libraries provide free Internet access to patrons, libraries seem to be reaching a plateau in their ability to meet demands for Internet access. Based on the findings of Public Libraries and the Internet surveys, the average number of public access workstations and the average connection speeds of Internet access in public libraries have stayed the same or slightly decreased in recent years. Further, more than half of libraries do not have sufficient connection speeds to meet patron demand, while staff, space, cost, and technical/telecommunications infrastructure issues prevent a great number of libraries from increasing the number of workstations or the connection speed in the library. Moreover, the US federal telecommunications and broadband policies require revision and updating. These findings raise serious questions about the ability of public libraries to continue to meet patron needs for Internet access. As a result of early public library commitment to ensuring public Internet access, patrons rely heavily on public libraries to meet their Internet needs. However, as demands for library computers and connection speeds continue to grow, there may be a drop in the quality of Internet services that public libraries are able to provide their patrons. It would also challenge the fundamental role of the contemporary public library in the community, as libraries have become so inextricably linked to the provision of Internet access. In addition, the survey data identify a range of implications regarding the policy environment in which public libraries offer their public access Internet services.


2007 ◽  
Vol 26 (4) ◽  
pp. 34 ◽  
Author(s):  
Paul T. Jaeger ◽  
Kenneth R. Fleischmann

As public libraries are becoming e-government access points relied on by both patrons and government agencies, it is important for libraries to consider the implications of these roles. While providing e-government access serves to reinforce the tremendously important role of public libraries in the United States social infrastructure, it also creates new demands on libraries and opens up significant new opportunities. Drawing upon several different strands of research, this paper examines the nexus of public libraries, values, trust, and e-government, focusing on the ways in which the values of librarianship and the trust that communities place in their public libraries reinforce the role of public libraries in the provision of e-government. The unique values embraced by public libraries have not only shaped the missions of libraries, they have influenced popular opinion surrounding public libraries and fostered the confidence that communities place in them as a source of trusted information and assistance in finding information. As public libraries have embraced the provision of Internet access, these values and trust have become intertwined with their new social role as a public access point for e-government both in normal information activities and in the most extreme circumstances. This paper explores the intersections of these issues and the relation of the vital e-government role of public libraries to library funding, public policy, library and information science education, and research initiatives.


2007 ◽  
Vol 2 (2) ◽  
pp. 107
Author(s):  
Pamela Haley

A review of: Mullins, John, and Margaret Linehan. “The Central Role of Leaders in Public Libraries.” Library Management 26.6/7 (2005): 386-96. Abstract Objective – To provide an understanding of the concept of leadership as perceived and practised by a group of international public library leaders, thereby contributing to the existing body of literature on this topic. Design – Qualitative study employing in-depth, face-to-face interviews with 3 subjects and 27 e-mail interviews based on 30 structured questions formulated from a review of the literature. Setting – Nottingham and Rotherham, two cities in th Public libraries in Ireland, Britain, and the east coast of the United States during 2003/04. Subjects – Thirty senior public library leaders. Methods – Thirty top level library leaders, 50% of whom came from outside Ireland, were selected based on the following rationale concerning their institutions: have a history of providing publicly funded public libraries; are under-researched; and, accessibility for the authors. Irish librarians were chosen based on their national profile, geographic convenience to the researchers, and availability/cooperation. Only library leaders or deputy leaders were considered. Interviews for 27 candidates where scheduled via e-mail and 3 were arranged through face-to-face meetings. Participants were asked 30 structured questions drawn from the current literature on leadership. Responses were recorded electronically and later transcribed for analysis via a grounded theory approach that categorized the data. This method of analysis endeavours to provide theory based on research observations that begin from qualitative data and then go through a process of sifting and categorization, which leads to a hypothesis. Main results – Nine broad categories emerged from the "grounded theory analysis." The paper deals with only 1 - the central role of the library leader. In response to queries by the authors, 67% (20) agreed that leadership took precedence over all other factors as a determinant for organizational success. Ten (33%) disagreed and were evenly split as to their reasons. Five said it was an important factor, and five felt leadership did not take precedence over other drivers of success. The study reveals that leaders do have an impact in determining organizational culture, with 63% saying the leader determines the culture, and 37% stating the leader only contributes to the culture of an organization. National cultural differences affect this point of view, for example 73% of the Irish public librarians, 60% of the British public librarians, and 40% of the American public librarians stated that it is the leader rather than the staff who determine organizational culture. Another core finding reveals that not all CEO's are leaders and not all librarians are leadership material, which points to the need for more classic leadership training. Conclusion – Based on the study's findings, the authors hypothesize that leadership is a central component in the strategic and operational practices and success of public librarianship. Transformational, rather than "leader centric" methods of leadership encourage growth of organizational change and success.


NASKO ◽  
2013 ◽  
Vol 4 (1) ◽  
pp. 40
Author(s):  
Chloë Edwards

This paper seeks to understand the interaction between library knowledge organization practices and the social role of public libraries through an examination of the development of the Dewey Decimal and Soviet Library-Bibliographic classifications. I show that in spite of significant differences in the ideologies motivating the ontological design of the classifications themselves, the methods and motivations behind creating these classifications were very similar, whether the location was late nineteenth century America or early twentieth century Soviet Russia. Both classifications are highly instructive as snapshots of thinking contemporary to their creation, and in the Soviet Union, library classification was construed as one more layer in the process of information control and indoctrination in Marxism-Leninism. As products of a modern (as opposed to postmodern) intellectual climate, the overall tendency of these classifications to serve as a public common ground, a set of generally accepted knowledge principles, makes sense, however misguided any particular set of principles might have been. Today’s society, however, no longer wants or needs the kinds of unifying narrative that public library classifications speak to, raising questions as to how appropriate these modern classifications are for a postmodern world whose priorities have shifted radically in the last thirty years.


2019 ◽  
Vol 101 (1) ◽  
pp. 34-43 ◽  
Author(s):  
Elizabeth A. Wahler ◽  
Mary A. Provence ◽  
John Helling ◽  
Michael A. Williams

Public libraries in the United States are visited daily by vast numbers of people experiencing unmet psychosocial needs including poverty, homelessness, immigration concerns, mental health, substance abuse, and health problems. While some libraries have begun to hire or partner with social service personnel, many library staff are facing patron psychosocial crises without adequate training or resources. Various studies examine different facets of this issue; however, none examine how library staff perceive their role, patron psychosocial needs, library responsibility to address psychosocial needs, and policy and program recommendations. This study addresses that gap and presents needs assessment results from a large metropolitan public library system. Recommendations are included for how social workers can help libraries meet patron psychosocial needs.


Sign in / Sign up

Export Citation Format

Share Document