Evaluating and Designing Electronic Government for the Future

2013 ◽  
pp. 238-258
Author(s):  
Nigel Martin ◽  
John Rice
Keyword(s):  
Original Data ◽  
Evaluation Framework ◽  
Theory Building ◽  
Electronic Government ◽  
Potential Growth ◽  
Focus Group Research ◽  
Service Efficiency ◽  
Services Evaluation ◽  
Process Factors ◽  
Electronic Channels

This paper uses data from a program of customer interviews and focus group research conducted by the Australian government to develop an electronic services evaluation and design framework. A proven theory building approach has been used to develop and confirm the various components of electronic government (e-government) use and satisfaction from original government studies conducted in Australia and to create the new evaluation framework. Building on the extant e-government literature, the reintroduction of the original data into the framework yielded some emergent observations and insights for future e-government design, including the somewhat paradoxical importance of human contacts and interactions in electronic channels, service efficiency and process factors that impinge on customer satisfaction and dissatisfaction, and a potential growth trajectory for telephony based e-government for older segments of the community.

Evaluating and Designing Electronic Government for the Future

2011 ◽  
Vol 7 (3) ◽  
pp. 38-56 ◽  
Author(s):  
Nigel Martin ◽  
John Rice
Keyword(s):  
Original Data ◽  
Evaluation Framework ◽  
Electronic Government ◽  
Potential Growth ◽  
Focus Group Research ◽  
Group Research ◽  
Service Efficiency ◽  
Services Evaluation ◽  
Process Factors ◽  
Electronic Channels

This paper uses data from a program of customer interviews and focus group research conducted by the Australian government to develop an electronic services evaluation and design framework. A proven theory building approach has been used to develop and confirm the various components of electronic government (e-government) use and satisfaction from original government studies conducted in Australia and to create the new evaluation framework. Building on the extant e-government literature, the reintroduction of the original data into the framework yielded some emergent observations and insights for future e-government design, including the somewhat paradoxical importance of human contacts and interactions in electronic channels, service efficiency and process factors that impinge on customer satisfaction and dissatisfaction, and a potential growth trajectory for telephony based e-government for older segments of the community.

Influencing factors in online tourism service quality: a fuzzy cognitive map based on customers’ perceptions

2020 ◽  
Vol 22 (4) ◽  
pp. 311-330
Author(s):  
Lan Xu ◽  
Xianlei Lu
Keyword(s):  
Service Quality ◽  
Influencing Factors ◽  
Original Data ◽  
Cognitive Map ◽  
Evaluation Framework ◽  
Fuzzy Cognitive Map ◽  
Content Type ◽  
Comprehensive Service ◽  
Tourism Service ◽  
Improve Service Quality

Purpose This study aims to explore the influencing factors of online tourism service quality to clarify the relationship between such factors and the degree of influence so that targeted and effective measures to improve service quality can be suggested. Design/methodology/approach A questionnaire is used to obtain original data, establish the fuzzy cognitive map (FCM) structure chart model and modify the model. Findings The results reveal that comprehensive service types, comprehensive information provided, true and accurate, upgrade and update, payment security, data and information security, customer rights and interests protection, service friendliness and evaluation processing are the key influencing factors in online tourism service quality. In addition, the FCM can also predict the improvement of service quality. Originality/value To establish an FCM model, this study establishes the evaluation framework of influencing factors of online tourism service quality and identifies the cause and effect of 26 indicators. The mechanism of influencing factors of online tourism service quality is explored through the iteration of the model.

scholarly journals Embedding design capacity in public organistions: Evaluation by design for public service

2016 ◽  
Vol 9 ◽  
pp. 41-47
Author(s):  
Stefano Maffei ◽  
Beatrice Villari ◽  
Francesca Foglieni
Keyword(s):  
Public Services ◽  
Service Evaluation ◽  
Evaluation Framework ◽  
High Rate ◽  
Complex Needs ◽  
Quantitative Measurements ◽  
Societal Challenges ◽  
New Varieties ◽  
Services Evaluation ◽  
Innovation Patterns

The paper reflects about the need to introduce and develop approaches and tools for public services evaluation. Starting from the acknowledgment that investments in public services has dramatically increased over the last decade, we could state that they must also respond to new varieties of societal challenges and rising demands coming from service users. This pressure makes a strong push upon innovation considering that, if services must be designed to meet the complex needs of users, they also must reach a high rate of delivering cost efficiency.This article proposes an approach based on qualitative and quantitative measurements throughout the whole service design process in which service evaluation may represent a tool for value creation and a driver for innovation in public sector.Considering the emerging interest on evaluating design and innovation (OECD, 2010; European Commission, 2012) the authors try to explore existing evaluation methods for services in public sector, in order to define an evaluation framework that could support new innovation patterns. 

Beyond Mental Health Maintenance: An Evaluation Framework Driven by Recovery-Focused Outcomes

2009 ◽  
Vol 28 (2) ◽  
pp. 73-94 ◽  
Author(s):  
D. Jason Newberry ◽  
Allan D. Strong
Keyword(s):  
Mental Health ◽  
Evaluation Framework ◽  
Mental Health Systems ◽  
Model Framework ◽  
Health Maintenance ◽  
Mental Health Agencies ◽  
Health Agencies ◽  
Consumer Organizations ◽  
Services Evaluation ◽  
The Impact

Evaluations of mental health outcomes have traditionally focused on indicators of mental health maintenance and stability. Although many jurisdictions in Canada are incorporating the principles of recovery into mental health services, evaluation practices and accountability frameworks have not kept pace with this shift in thinking. In our local regions of Waterloo and Wellington-Dufferin, Ontario, an innovative partnership between mental health agencies and consumer organizations has developed to apply principles of recovery to system-wide case management. In this article we describe the development of a comprehensive logic model framework designed to assess the impact of system-wide changes to practice. The model is grounded in the experiences, needs, and expectations of service users. This framework positions recovery-focused outcomes as alternatives to maintenance-based outcomes and as central to knowledge development and accountability in mental health systems.

An Evaluation Framework for the Dual Contribution of Action Research: Opportunities and Challenges in the Field of Operations Management

2021 ◽  
Vol 20 ◽  
pp. 160940692110176
Author(s):  
José A. Alfaro-Tanco ◽  
Lucía Avella ◽  
Philip Moscoso ◽  
Dag Näslund
Keyword(s):  
Action Research ◽  
Literature Review ◽  
Operations Management ◽  
Business Practice ◽  
Evaluation Framework ◽  
Theory Building ◽  
Theory Testing ◽  
Research And Practice ◽  
Building Research ◽  
One Step

The aim of this paper is to analyze the dual contribution of action research (AR) both for research as well as business practice, and how this methodology puts into practice a win-win collaboration between researchers and practitioners. In order to get this, we define three specific objectives: first, we develop an evaluation framework to assess the contribution of AR methodology for research and practitioners in the field of management. Second, we use this framework to evaluate the dual contribution of AR in the specific field of operations management (OM) through a systematic literature review, which allows to analyze a set of 62 papers. Third, we identify opportunities and challenges to enrich the dual contribution of AR studies in OM. Main findings show that the evaluation framework developed represents a tool that may be useful to assess the dual contribution of any study based on AR in the field of management. Besides, the analysis of AR in the field of OM highlights that most of the papers identified are focused on “theory building” (research) and “implementation” (practice) as there are studies that have used AR to develop contributions based on “theory testing” and “theory elaboration,” and also in terms of “diagnosis” and “proposals.” Finally, this study signals that, with the aim to assure research rigor and relevance of practitioners’ contribution of AR studies, it is relevant to give one step ahead and to develop actions such as the use of AR as a metamethodology, to highlight those relevant findings in the whole AR cycle and to develop tools and mechanisms that strengthen its dual contribution, in terms of both research and practice.

Rotational Characteristics of the Green Solar Corona: 1947-1991

1994 ◽  
Vol 144 ◽  
pp. 139-141 ◽  
Author(s):  
J. Rybák ◽  
V. Rušin ◽  
M. Rybanský
Keyword(s):  
Solar Corona ◽  
World Wide ◽  
Rotation Period ◽  
Original Data ◽  
Coronal Emission ◽  
Time Intervals ◽  
Data Set ◽  
The World ◽  
Coronal Emission Line ◽  
Homogeneous Data

AbstractFe XIV 530.3 nm coronal emission line observations have been used for the estimation of the green solar corona rotation. A homogeneous data set, created from measurements of the world-wide coronagraphic network, has been examined with a help of correlation analysis to reveal the averaged synodic rotation period as a function of latitude and time over the epoch from 1947 to 1991.The values of the synodic rotation period obtained for this epoch for the whole range of latitudes and a latitude band ±30° are 27.52±0.12 days and 26.95±0.21 days, resp. A differential rotation of green solar corona, with local period maxima around ±60° and minimum of the rotation period at the equator, was confirmed. No clear cyclic variation of the rotation has been found for examinated epoch but some monotonic trends for some time intervals are presented.A detailed investigation of the original data and their correlation functions has shown that an existence of sufficiently reliable tracers is not evident for the whole set of examinated data. This should be taken into account in future more precise estimations of the green corona rotation period.

Production of New and Revised A.A.V.S.O. Charts

1979 ◽  
Vol 46 ◽  
pp. 368
Author(s):  
Clinton B. Ford
Keyword(s):  
Variable Star ◽  
Standard Form ◽  
Original Data ◽  
University Of Pennsylvania ◽  
Standard Format ◽  
Additional Information ◽  
The Gift ◽  
The University

A “new charts program” for the Americal Association of Variable Star Observers was instigated in 1966 via the gift to the Association of the complete variable star observing records, charts, photographs, etc. of the late Prof. Charles P. Olivier of the University of Pennsylvania (USA). Adequate material covering about 60 variables, not previously charted by the AAVSO, was included in this original data, and was suitably charted in reproducible standard format.Since 1966, much additional information has been assembled from other sources, three Catalogs have been issued which list the new or revised charts produced, and which specify how copies of same may be obtained. The latest such Catalog is dated June 1978, and lists 670 different charts covering a total of 611 variables none of which was charted in reproducible standard form previous to 1966.

Can a Theory of Suicide Predict All “Suicides” in the Elderly?

Crisis ◽  
2003 ◽  
Vol 24 (1) ◽  
pp. 7-16 ◽  
Author(s):  
Antoon A. Leenaars
Keyword(s):  
Sigmund Freud ◽  
Terminally Ill ◽  
Later Life ◽  
Psychological Theory ◽  
The Elderly ◽  
Theory Building ◽  
Personality Factors ◽  
Comprehensive Model ◽  
Suicide Notes ◽  
Psychiatric Study

Summary: Older adults consistently have the highest rates of suicide in most societies. Despite the paucity of studies until recently, research has shown that suicides in later life are best understood as a multidimensional event. An especially neglected area of research is the psychological/psychiatric study of personality factors in the event. This paper outlines one comprehensive model of suicide and then raises the question: Is such a psychiatric/psychological theory applicable to all suicides in the elderly? To address the question, I discuss the case of Sigmund Freud; raise the topic of suicide and/or dignified death in the terminally ill; and examine suicide notes of the both terminally ill and nonterminally ill elderly. I conclude that, indeed, greater study and theory building are needed into the “suicides” of the elderly, including those who are terminally ill.

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