Value-Adding to Public Services Through the Adoption of Lean Thinking

2013 ◽  
pp. 193-212
Author(s):  
Ayham A. M. Jaaron ◽  
Chris J. Backhouse
Keyword(s):  
Value Creation ◽  
Quantitative Methods ◽  
Affective Commitment ◽  
Work Productivity ◽  
Value Added ◽  
Added Value ◽  
Call Centre ◽  
Lean Thinking ◽  
Qualitative And Quantitative Methods ◽  
Call Centres

This paper describes an investigation into alternative management models applied to public call centres operations with the aim of delivering significant added value to the overall public firm. Call centres offer significant potential for value creation. However, in practice they are often created as mechanistic organisations and managed in such a way is to inhibit value creation. An investigation in a UK city council was carried out through the means of a case study using both qualitative and quantitative methods to collect data from directors, middle-managers and employees to evaluate the development of a lean thinking type of call centre. The results indicate that by implementing the lean thinking approach to the design of call centre service operations significant, but often counter-intuitive, benefits can be created. Lean thinking was found to yield improvements in service performance, value work productivity, and employees’ affective commitment. Evidence on lean value-added to the public call centres is very limited, this paper addresses this shortcoming.

Value-Adding to Public Services Through the Adoption of Lean Thinking

2011 ◽  
Vol 2 (3) ◽  
pp. 33-50 ◽  
Author(s):  
Ayham A. M. Jaaron ◽  
Chris J. Backhouse
Keyword(s):  
Value Creation ◽  
Quantitative Methods ◽  
Affective Commitment ◽  
Work Productivity ◽  
Value Added ◽  
City Council ◽  
Added Value ◽  
Call Centre ◽  
Lean Thinking ◽  
Call Centres

This paper describes an investigation into alternative management models applied to public call centres operations with the aim of delivering significant added value to the overall public firm. Call centres offer significant potential for value creation. However, in practice they are often created as mechanistic organisations and managed in such a way is to inhibit value creation. An investigation in a UK city council was carried out through the means of a case study using both qualitative and quantitative methods to collect data from directors, middle-managers and employees to evaluate the development of a lean thinking type of call centre. The results indicate that by implementing the lean thinking approach to the design of call centre service operations significant, but often counter-intuitive, benefits can be created. Lean thinking was found to yield improvements in service performance, value work productivity, and employees’ affective commitment. Evidence on lean value-added to the public call centres is very limited, this paper addresses this shortcoming.

The state of value creation in the real-estate sector – lessons from lean thinking

2014 ◽  
Vol 32 (1) ◽  
pp. 28-47 ◽  
Author(s):  
Tuuli Jylhä ◽  
Seppo Junnila
Keyword(s):  
Real Estate ◽  
Value Creation ◽  
Service Providers ◽  
Added Value ◽  
Lean Thinking ◽  
Content Type ◽  
The Real ◽  
The Real Estate ◽  
Real Estate Sector

Purpose – Although great emphasis has been given to the added value of real estate, the current studies miss the phase when the actual value is created, i.e., the production phase of real-estate services. Therefore, the purpose of this paper is to evaluate the current state of value creation of the commercial real-estate services from a lean thinking perspective. Design/methodology/approach – Value creation is studied in four Finnish cases through 122 interviews and eight workshops. Findings – Cross-case analysis identified six sources of waste resulting as poor value creation: sub-process optimisation instead of optimising the entire process, the price minimisation instead of cost minimisation, difficulties responding to customer value, overloaded employees, inability to make improvements, and poorly managed information. Research limitations/implications – Although the findings are grounded on a solid data collection and analysis, the case study nature of the research and the Finnish case study settings create limitations for the generalisation of the findings. Practical implications – Service providers and other process owners can use the findings to improve their value creation and increase the productivity of their service processes. Originality/value – This is one of the first research studies that utilise lean thinking in commercial service processes in the real-estate sector and thus provides new insight into how to increase productivity through waste minimisation.

scholarly journals Modeling of Livestock Production Activities and Cattle Marketing, A Decision-Making Model of Production and Sales Management

2021 ◽  
pp. 50-60
Author(s):  
Adolf Bastian Heatubun ◽  
Marcus Veerman ◽  
Michel Johan Matatula
Keyword(s):  
Decision Making ◽  
Quantitative Methods ◽  
Simulation Analysis ◽  
Structural Equations ◽  
Added Value ◽  
Combination Method ◽  
Primary Data ◽  
Cattle Production ◽  
Qualitative And Quantitative Methods ◽  
The Right

Appropriate and accurate decision making is needed in every business activity. Farmers, collectors, and butchers at Slaughterhouses are the main actors in cattle production and marketing to final consumers. Modeling of cattle production activities to marketing helps the analysis and application of the right decision making. This research was conducted in Lolong Guba District, Buru Regency, Maluku Province, Indonesia, and will take place in 2021. The research aims to establish a model of cattle production and marketing activities. The research used a combination method, namely qualitative and quantitative methods. Qualitative methods were used to collect primary data information from cattle breeders, collector traders, and butchers at Slaughterhouses. Quantitative methods are used to record and make quantitative data from the informants. The resulting data will be used for model testing and simulation analysis in the future. The model formulated includes the variables of the amount of cattle produced by the breeder, the amount of production sold, the profit received by the farmer, the cost of production of the farmer, the value of cattle sales at the farmer level, the added value of cattle that are not sold, the price of kilograms of carcass at the farmer level, the value of the sale of cattle at the butcher's level, the profit received by the butcher, and the price per kilogram of carcass at the butcher's level. The model formed consists of 8 structural equations and 2 identity equations.

An Evaluation of Supportive Housing: Qualitative and Quantitative Perspectives

1993 ◽  
Vol 12 (1) ◽  
pp. 157-175 ◽  
Author(s):  
Janice McCarthy ◽  
Geoffrey Nelson
Keyword(s):  
Quality Of Life ◽  
Social Support ◽  
Personal Growth ◽  
Quantitative Methods ◽  
Work Productivity ◽  
Supportive Housing ◽  
Qualitative And Quantitative ◽  
Qualitative And Quantitative Methods ◽  
And Control

This paper reports the findings of an evaluation of supportive housing for people who have been hospitalized in psychiatric facilities. Both qualitative and quantitative methods were used to inquire into two key processes, social support and control in the residence, and two key outcomes, quality of life and personal growth. Interviews were conducted with 34 residents of small supportive housing programs, and staff of these settings also provided information. While residents were generally pleased with the amount of support and control they had in their residences, there were some areas in which staff exerted unilateral control (i.e., they made decisions without involving residents in the process). With respect to quality of life, residents were satisfied with their housing, but voiced some concerns over a lack of privacy, stigma, and limited opportunities for participation in the community. Residents reported showing personal growth since entering supportive housing in terms of greater independence, more instrumental role involvement, and improved self-esteem and social skills. Staff confirmed these changes. Residents indicated their increased feelings of competence were due to the social support of staff and friends, acceptance by members of their networks and the community at large, and participation in the residence and community activities. The findings expand our understanding of supportive housing in showing that such programs have beneficial effects besides reduced recidivism rates and increased work productivity for residents and in identifying program processes which contribute to residents' increased competence. Moreover, the findings illustrate the value of using qualitative data in program evaluation.

scholarly journals Value Creation in Fisheries Supply Chain as A Role Model for Fish Protein Hydrolyzate Cluster Development

2020 ◽  
Vol 11 (3) ◽  
pp. 401-407
Author(s):  
Sugeng Santoso ◽  
◽  
Tjiptogoro Dinarjo Soehari ◽  
Yoce Aprianto ◽  
Dicky Andrean ◽  
...  
Keyword(s):  
Supply Chain ◽  
Value Creation ◽  
Role Model ◽  
Value Added ◽  
Added Value ◽  
Strategic Partnership ◽  
Fish Protein ◽  
Protein Hydrolyzate ◽  
Readiness Level ◽  
The Government

To increase the level of competitiveness in the maritime and fisheries industry in Indonesia, the creation of added value products, such as Fish Protein Hydrolyzate (FHP) would be essential to accelerate this mission. This value creation occurs along the fisheries supply chain, including fishermen, shippers, fish processing units, and industry. To assess the innovation maturity, the FHP machine was assessed with the Technology Readiness Level (TRL) and Innovation Readiness Level (IRL). The TLR was carried out by TRL-Meter and IRL was carried out by IRL-Meter. The data was collected by interviews and questionnaires with related stakeholders. The data assessed that the machine met the requirement for TRL level 9 and IRL Level 3. The recommendation for TRL 9 and IRL 3 has been conducted through a strategic partnership with a related state-owned enterprise. Because the FHP shows product competitiveness, gives value-added, and generates value creation in the fisheries supply chain, it could be a role model for the development of the FHP cluster in another location. However, the involvement of local and central governments still needs to be improved significantly. Furthermore, the government should build a conducive ecosystem for technology-based innovation in the country.

The road to facility management

Facilities ◽  
2014 ◽  
Vol 32 (1/2) ◽  
pp. 46-57 ◽  
Author(s):  
Dore Steenhuizen ◽  
Inês Flores-Colen ◽  
A.G. Reitsma ◽  
Pedro Branco Ló
Keyword(s):  
Quantitative Methods ◽  
Facility Management ◽  
Added Value ◽  
Extensive Literature ◽  
Structured Interviews ◽  
Content Type ◽  
Management Study ◽  
Qualitative And Quantitative Methods ◽  
Study Programme ◽  
Insight Into

Purpose – The purpose of this paper is to gain insight into facility management in Portugal as well as in Europe and what a facility management study programme must entail in Portugal in order to implement this. Design/methodology/approach – The paper describes the mixed-methods approach. Both qualitative and quantitative methods are used based on extensive literature research of the subject. Semi-structured interviews were held with ten professionals from the FM field. The quantitative method was in the shape of a questionnaire sent to 40 professionals in Europe. Findings – The results show that Portugal is not on the same level as the rest of Europe when it comes to FM. Also, FM is rather of a technical nature and lacks service orientation and managerial elements. Moreover, Portugal should first focus on creating awareness about the field of FM and provide FM study programmes accordingly. Research shows that this could be a lengthy process. Originality/value – Currently there is no facility management study programme offered in Portugal. However, by gaining insight into this field and how facility management is of great added value to the market, a step closer to implementing a study programme is taken.

scholarly journals Examination of the apricot variety use and the factors affecting variety use in the Gönc production area

2010 ◽  
Vol 16 (3) ◽  
Author(s):  
D. D. Nagyné ◽  
J. Nyéki ◽  
M. Soltész ◽  
Z. Szabó
Keyword(s):  
Data Collection ◽  
Rural Areas ◽  
Quantitative Methods ◽  
Research Work ◽  
Value Added ◽  
Secondary Data ◽  
Relevant Information ◽  
Factors Affecting ◽  
Qualitative And Quantitative Methods ◽  
Empirical Survey

Hungary is a traditional fruit growing country for ages. As fruit sector has a very high hand work request and value added, it has an important role to decrease the elimination of unemployment and the lack of income in the disadvantage rural areas. The study was made in the year of 2009, the studied population consisted of the members of the fruit-grower marketing organization (Gyümölcsért Ltd.), that organizes growing and sales of stone fruits in Hungary. The studied area of this Ltd is in North Hungary. The growers, who filled the questionnaire, were selected random simple sample. Two data collection were used during our research work: primer and secondary data collection. The resources of the primer data-collection were the questionnaires of our empirical survey that have been completed by the relevant information from informal interviews with farmers (who previously filled the questionnaires in). We introduced and analysed the local (county level) and the wider (region level) farming conditions by the secondary data. By the composition of the questions both qualitative and quantitative methods have been used. This current study intends to represent one part of this comprehensive research.We wish to briefly introduce mainly the research results concerning variety use.

scholarly journals Industry aspects of farm access to high value-added supply chains

2020 ◽  
Vol 176 ◽  
pp. 05005
Author(s):  
Aleksandr Kudryavtsev ◽  
Yuliya Karmyshova
Keyword(s):  
Supply Chains ◽  
Value Creation ◽  
Value Added ◽  
Agricultural Products ◽  
Added Value ◽  
Production Volume ◽  
On Farm ◽  
Consumer Cooperatives ◽  
Significant Production ◽  
Gain Access

This paper examines the factors characterizing the access of farms to the supply chains of agricultural products with high added value. Indicators of statistical reporting on farm activity grouped by type of products are analyzed, on the basis of which the influence of production size on opportunities selling products at a higher price is assessed. It is concluded that for various sectors of agriculture the level of product sale prices’ dispersion by individual farmers differs, which characterizes differences and opportunities of farmers to increase own share in the added value creation chain. Identified types of agricultural products, producers of which must increase production volumes to gain access to more profitable trade channels of products, as well as types of products where significant production volume is not a prerequisite for higher sales prices. These conclusions can be taken into account in assessing the feasibility of establishing marketing or processing consumer cooperatives of farmers.

scholarly journals Assessment of the Ukrainian Industries’ Participation in Global Value Added Chains

2020 ◽  
Vol 3 (45) ◽  
pp. 73-85
Author(s):  
V. Y. Khaustova ◽  
◽  
O. I. Reshetnyak ◽  
O. Y. Poliakova ◽  
V. O. Shlykova ◽  
...  
Keyword(s):  
Value Creation ◽  
Value Added ◽  
Graphical Analysis ◽  
Added Value ◽  
Low Grade ◽  
International Labor ◽  
Labor Division ◽  
Methodical Approach ◽  
Knowledge Intensive ◽  
Export Pattern

The article aims at assessing the Ukrainian industries’ participation in global value-added chains and identifying prospects for intensifying these processes. The research methods used are the following: statistical analysis, comparison, and graphical analysis. The rise of the role of exporting products with high added value, as well as that of their integration into global value creation chains has been identified. A methodical approach to assessing the Ukrainian industries’ participation in global value creation chains is proposed, making it possible to determine the level of the country’s involvement in the process of international labor division by industries. The export pattern of Ukrainian industries has been analyzed, and the industries that have a significant export share in total exports and in the output composition have been identified. The main indicators of the country’s participation in global value-added chains have been calculated, namely: the national value added in the country’s exports by industry; the contribution of certain sectors of the economy to the national value added of gross exports; the share of the total national gross exports value added accounting for the national value added in specific industries. The positioning of industries in the plane of coordinates ‘share in the exports pattern – share in the national value added in exports’ has been carried out. It has been determined that the share of national value added in the exports of Ukrainian extractive industries is higher than the average one in the countries surveyed, while in the manufacturing sphere it is lower, which confirms the nearly total lack of knowledge-intensive and innovative stages of manufacturing in the latter, thus raising the share of low-grade products in exports. Several directions of the rational integration of Ukraine’s economy into global value added chains have been suggested. State policy measures to intensify the involvement of Ukrainian producers in global value added chains have been designed

scholarly journals WORK MEASUREMENT STUDY ON MOTOR-MANUAL PINE TAPPING OPERATION: THE APPLICATION OF THE CONCEPT OF LEAN MANUFACTURING AND ALLOWANCES

2021 ◽  
Vol 8 (1) ◽  
pp. 111-125
Author(s):  
Efi Yuliati Yovi ◽  
Diah Prasetiana ◽  
Natasha Aquilla Nirmalasari
Keyword(s):  
Lean Manufacturing ◽  
Work Productivity ◽  
Value Added ◽  
Added Value ◽  
Physical Workload ◽  
Atmospheric Conditions ◽  
Time Data ◽  
Productivity Level ◽  
Operation Analysis ◽  
Abnormal Posture

Derivated products of  pine resin have been recognised as competitive commodities in global trade, increasing the need to use resources more efficiently.  A hand-held tapping machine with small hoe-shape cutters called “mujitek” has been widely applied in Indonesia among efforts to answer this challenge. In this study, a series of  observed (actual) work time data were measured and analysed, adopting lean manufacturing to calculate the basic and standard time of  the work and estimate the work produced on the tapping operation. Work elements were identified based on their contribution to change or transform the product and were categorised as value-added, non-value-added, and special allowance.  Quantitative data on the work productivity in the tapping operation can be used as one fundamental data in determining a work plan to establish a continuous improvement process. The variable fatigue allowances taken into account in this study were standing posture, abnormal posture, muscular energy, atmospheric conditions, and noise.  This study shows that non-value-added work elements (repairing machines, chatting, and smoking) cause inefficiency in tapping operation.  Analysis of  added-value work elements proved that this hand-held tapping machine offers a higher (1.7 times) work productivity than conventional hand-held tapping tools. However, since humans have limitations in the physical, physiological, and mental dimensions that limit their ability to carry out work at a certain level, the discovered work productivity level should also be validated with other thresholds, e.g., physical workload and risk perception.

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