Information Technology Assessment for Knowledge Management

2011 ◽  
pp. 29-45 ◽  
Author(s):  
Sushil K. Sharma ◽  
Jatinder D. Gupta ◽  
Nilmini Wickramasinghe
Keyword(s):  
Knowledge Management ◽  
Technology Assessment ◽  
Communication Systems ◽  
New Technologies ◽  
Assessment Model ◽  
Competitive Environment ◽  
Management Approach ◽  
Management Tools ◽  
New Generation ◽  
Knowledge Management Tools

New technologies, increasingly demanding customers, new aggressive competitors, and innovations in products and value now characterize our current competitive environment. Organizations of the 21st century have no choice but to invest in new technologies, especially knowledge management tools to enhance their services and products in order to meet the demands of today’s information-driven, globally competitive marketplace. Knowledge embedded in systems, brains and technology has always been the key to economic development. However, knowledge management is increasingly being viewed as a strategy to leverage a firm’s knowledge and best practices to serve customers and to be competitive. Several organizations have already started experimenting with knowledge management initiatives to capture and capitalize on knowledge assets and thereby claim the enormous benefits afforded by such endeavors, including improved profitability and transformation of their businesses into new generation businesses. This chapter develops a technology assessment model for knowledge management indicating what kinds of computing and communication systems any organization needs in order for it to have a sound knowledge management approach.

Information Technology Assessment for Knowledge Management

2011 ◽  
pp. 228-240
Author(s):  
Sushil K. Sharma ◽  
Jatinder N.D. Gupta ◽  
Nilmini Wickramasinghe
Keyword(s):  
Knowledge Management ◽  
Technology Assessment ◽  
Communication Systems ◽  
New Technologies ◽  
Assessment Model ◽  
Competitive Environment ◽  
Management Approach ◽  
Management Tools ◽  
New Generation ◽  
Knowledge Management Tools

New technologies, increasingly demanding customers, new aggressive competitors, and innovations in products and value now characterize our current competitive environment. Organizations of the 21st century have no choice but to invest in new technologies, especially knowledge management tools to enhance their services and products in order to meet the demands of today’s information-driven, globally competitive marketplace. Knowledge embedded in systems, brains and technology has always been the key to economic development. However, knowledge management is increasingly being viewed as a strategy to leverage a firm’s knowledge and best practices to serve customers and to be competitive. Several organizations have already started experimenting with knowledge management initiatives to capture and capitalize on knowledge assets and thereby claim the enormous benefits afforded by such endeavors, including improved profitability and transformation of their businesses into new generation businesses. This chapter develops a technology assessment model for knowledge management indicating what kinds of computing and communication systems any organization needs in order for it to have a sound knowledge management approach.

The Implementation of E-Learning in an Italian University as a Consequence of the Emergency Challenges

2021 ◽  
pp. 129-145
Author(s):  
Walter Vesperi ◽  
Marzia Ventura ◽  
Concetta L. Cristofaro ◽  
Rocco Reina
Keyword(s):  
Knowledge Management ◽  
Knowledge Transfer ◽  
New Technologies ◽  
Implementation Process ◽  
Learning Technologies ◽  
Management Tools ◽  
Academic Knowledge ◽  
E Learning ◽  
Distance Learning Technologies ◽  
Knowledge Management Tools

This research aims to analyze the implementation process of new knowledge management tools (KMT) in an Italian university as a result of the emergency challenges (COVID-19). The processes of academic knowledge transfer (AKT) and knowledge management tools (KMT) are undergoing rapid changes due to technological innovation and new user requirements. Universities are obliged to offer educational and training courses through distance learning technologies and e-learning platforms. The research adopts a research-action approach to analyze the case study. The results of this research show that the extensive use of KMT and e-learning requires new approaches for the creation of educational content on the part of professors; on the other hand, the implementation of these new technologies requires the redesign of the knowledge transfer processes to meet the requirements of web connection and the quality of teaching materials which are shared with many students at the same time.

scholarly journals Knowledge management applied to Digital Libraries

2016 ◽  
Vol 10 (1) ◽  
Author(s):  
Roberto Campos da Rocha Miranda ◽  
Sandra C Teixeira ◽  
Adriana R Filizola
Keyword(s):  
Knowledge Management ◽  
Digital Library ◽  
Digital Libraries ◽  
Decision Makers ◽  
Management Approach ◽  
Ministry Of Health ◽  
Management Tools ◽  
Knowledge Management Tools

Study shows the importance of using knowledge management approach in digital libraries context. Using two different government entities, Ministry of Health and Infraero - Brazilian Airports, both cases are treated under knowledge management principles, particularly measure of knowledge and socialization. The methodology applied involved two surveys in different groups: a survey to identify the existence of knowledge management parameters applied to the library employees and a survey to validate a digital library proposition applied to managers and decision makers. Results showed that knowledge management tools are not completely applied in libraries and there is a large worked field to be done, mainly in digital libraries.

scholarly journals KM Tools : Making Connections

2021 ◽  
Author(s):  
Keyword(s):  
Knowledge Management ◽  
Research And Development ◽  
Knowledge Base ◽  
Development Programs ◽  
Engineer Research ◽  
Management Tools ◽  
Experimental Knowledge ◽  
Development Center ◽  
Knowledge Management Tools ◽  
The U.S

Knowledge management is vital to successfully executing research and development programs within the U.S. Army Engineer Research and Development Center (ERDC). Experimental knowledge management initiatives over the years led to discoveries about the best ways to store and access ERDC’s vast knowledge base. This document highlights several of the effective knowledge management tools that evolved from these discoveries, helping you to find and share knowledge!

Managing Requirements Elicitation Knowledge using a Spatial Hypertext Wiki

2011 ◽  
pp. 68-83
Author(s):  
Carlos Solis ◽  
Nour Ali
Keyword(s):  
Knowledge Management ◽  
Tacit Knowledge ◽  
Knowledge Creation ◽  
Requirements Elicitation ◽  
Conversion Process ◽  
Management Tools ◽  
Prioritization Process ◽  
Knowledge Types ◽  
Requirements Negotiation ◽  
Knowledge Management Tools

Wikis have been widely used as knowledge management tools. However, most of them do not support the conversion process of knowledge in an appropriate way. Specifically, they do not support brainstorming and creativity techniques, which are needed to convert tacit knowledge into explicit. This chapter presents how a wiki tool called the Spatial Hypertext Wiki (ShyWiki) can be used for supporting collaborative requirements elicitation following the knowledge creation spiral of Nonaka. The knowledge conversions in the spiral (socialization, externalization, combination, and internalization) and the knowledge types in each conversion are related to different activities in requirements elicitation, which can be performed through ShyWiki. ShyWiki allows stakeholders to collaborate by creating, brainstorming, structuring and reorganizing requirements contained in notes. In this way, the requirements negotiation and prioritization process can be done through the wiki pages which are seen as virtual boards that hold hypertext notes.

A Knowledge Strategy Oriented Framework for Classifying Knowledge Management Tools

2009 ◽  
pp. 1-16
Author(s):  
Gianluca Elia
Keyword(s):  
Knowledge Management ◽  
Management System ◽  
Management Strategy ◽  
General Framework ◽  
Knowledge Management System ◽  
Knowledge Management Strategy ◽  
Management Tools ◽  
Implementation Phase ◽  
Knowledge Strategy ◽  
Knowledge Management Tools

Many classifications and taxonomies of knowledge management tools highlight mainly specific characteristics and features of a single tool, by ignoring the holistic and systematic dimension of the classification, and the explicit elements of linking with the knowledge management strategy. This chapter aims at proposing a general framework that integrates the technological side of knowledge management with the strategic one. Thus, this framework could represent a powerful instrument to guide knowledge engineers in the implementation phase of a knowledge management system, coherently with strategical choices for knowledge management. Chapter is articulated in two main parts: the first one is focused on reminding some relevant approaches to knowledge management (Hoffmann 2001; Skyrme 2000; Ruggles 1997; Radding 1998; Maier 2002); the second part presents the framework, with a detailed description of its components.

Intelligent Agents for Knowledge Management in E-Commerce

2011 ◽  
pp. 989-1001
Author(s):  
Athanasia Pouloudi ◽  
Vlatka Hlupic ◽  
George Rzevski
Keyword(s):  
Knowledge Management ◽  
Intelligent Agents ◽  
Intelligent Systems ◽  
Business Performance ◽  
Information Technologies ◽  
Business Environment ◽  
Management Approach ◽  
Transfer Of Knowledge ◽  
Management Tools ◽  
New Business

E-commerce has become a key aspect of the global business environment, causing fundamental changes in markets and organisational structures. This chapter considers how knowledge management, the latest management approach aimed at improving business performance, can create new business opportunities in the new business environment that is defined by electronic commerce. Knowledge management deals with the systematic generation, codification and transfer of knowledge and can be supported by a number of technologies, known as knowledge management tools. It has been argued that intelligent systems can offer additional capabilities and advantages in comparison with more traditional information technologies. This chapter investigates the potential of intelligent agent-based software for more effective knowledge management in the context of e-commerce, adopting the perspective of an SME involved in development of intelligent agents-based knowledge management software. The chapter concludes with a research agenda for knowledge management research in e-commerce.

Intranets

2011 ◽  
pp. 439-454
Author(s):  
Goran Vlasic ◽  
Jurica Pavicic ◽  
Zoran Krupka
Keyword(s):  
Knowledge Management ◽  
Knowledge Exchange ◽  
Efficiency Analysis ◽  
Management Tools ◽  
The World ◽  
Business Efficiency ◽  
Working Together ◽  
Project Coordination ◽  
Development And Management ◽  
Knowledge Management Tools

This chapter deals with the importance of intranets as knowledge management tools/media enabling efficient knowledge exchange and development within an organization and the “community” of stakeholders. Communities are analyzed as networked systems of interested parties. The importance of intranets is even more stressed today when most company activities are project based—with project members working together from all over the world. Intranets serve as project coordination support as well as organization functioning generalization through combining different project activities into organizational efficiency analysis. This chapter analyzes possibilities of different approaches to development and management of intranets, and thus of networked people creating a certain networked “community form.” These developments are crucial to virtual workplaces as well as for increasing business efficiency

Barriers, practices, methods and knowledge management tools in startups

2019 ◽  
Vol 23 (9) ◽  
pp. 1838-1856 ◽  
Author(s):  
Fábio Lotti Oliva ◽  
Masaaki Kotabe
Keyword(s):  
Knowledge Management ◽  
Dynamic Capabilities ◽  
Field Research ◽  
Business Environment ◽  
Exploratory Research ◽  
Management Tools ◽  
Content Type ◽  
Development Level ◽  
Agile Organization ◽  
Knowledge Management Tools

Purpose The purpose of this paper is to present the main barriers, practices, methods and knowledge management tools in startups that are characterized as agile organizations with dynamic capabilities to meet the demands of a business environment of high volatility, uncertainties, complexity and ambiguity. Design/methodology/approach The conceptual basis of the research focused on the triad: agile organization, dynamic capabilities and knowledge management. Field research began by interviewing experts to identify the barriers, practices, methods and knowledge management tools in startups. Based on the theoretical review, on the desk research and on the result of interviews with experts, a quantitative research was carried out with the leading startups coworking of São Paulo city. The obtained data made it possible to develop descriptive analyses and run linear regressions and cluster analysis for exploratory research. Findings Startups with higher maturity in innovation level, solution development level, and scalability development level, present a higher degree of utilization of the practices, methods and tools dedicated to knowledge management. Practical implications It is expected that results of the research presented in detail will be able to illustrate concrete examples of practices, methods, and knowledge management tools for large established companies seeking the organizational agility of startups. Originality/value This study contributes to the identification of barriers, practices, methods and tools of management of knowledge in startups, through the conceptual triad: agile organization, dynamic capabilities and knowledge management.

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