Replace an Old Functioning Information System with a New One

2010 ◽  
pp. 319-332
Author(s):  
Hans Kyhlback ◽  
Berthel Sutter
Keyword(s):  
Information System ◽  
Wound Care ◽  
Local Level ◽  
Work Practice ◽  
Ethnographic Studies ◽  
Health Care Work ◽  
New Information ◽  
Information And Communication ◽  
High Level

This chapter addresses a problem that is often experienced when ICT systems are being implemented in a work practice. Posed as a question, it might be formulated like this: What does it take to replace an old functioning information system with a new one? Findings are grounded on a long-term case study at a community elder care. This chapter used the Development Work Research (DWR) approach that is an interventionist methodology comprising ethnography as well as design experiment. During the case study, a new digital case book for the community wound care was developed. However, as it turned out, the nurses´ established practice favored the old-fashioned mobile information system. First conclusion of this chapter is that an old-fashioned information system within health care work will not successfully be replaced by a new one, unless the new is better “as a whole”, that is, better supports work practices of a range of occupational and professional workers. Second conclusion is that when designing information system for the public sector, system designers will almost always face dilemmas based on a contradiction between central, high level interest and local level work-practice perspectives. The third conclusion is that in order to succeed in the design of new information and communication system, the distinctive features of the work activities in question have to be delineated by ethnographic studies, and taken into consideration in the design process.

Organization Goal-Oriented Requirements Elicitation Process to Enhance Information System

2016 ◽  
Vol 6 (6) ◽  
pp. 3188
Author(s):  
Fransiskus Adikara ◽  
Bayu Hendradjaya ◽  
Benhard Sitohang
Keyword(s):  
Information System ◽  
Requirements Elicitation ◽  
Point Of View ◽  
User Requirements ◽  
New Information ◽  
Distribution Company ◽  
Elicitation Process ◽  
High Level ◽  
Stakeholder Requirements

<p><span>This paper introduces and proposes an approach in goal-oriented requirements elicitation process that using Key Performance Indicators (KPIs), in information system enhancement process. KPIs can be used to control and reduce user requirements problems caused by personal interests of users in requirements elicitation process. An information system enhancement project for a distribution company has been used as a case study to demonstrate this approach. The case study shows that the requirements can be elicited from the organization goals and current information system condition rather than from user requirements. This approach also showed that KPIs have been able to control some user requirements that have difference point of view with high level stakeholder requirements. Compared with the previous research, IT goals and KPIs are more easily identified in the enhancement process rather than through development of a brand new information system.</span></p>

scholarly journals Organization Goal-Oriented Requirements Elicitation Process to Enhance Information System

2016 ◽  
Vol 6 (6) ◽  
pp. 3188
Author(s):  
Fransiskus Adikara ◽  
Bayu Hendradjaya ◽  
Benhard Sitohang
Keyword(s):  
Information System ◽  
Requirements Elicitation ◽  
Point Of View ◽  
User Requirements ◽  
New Information ◽  
Distribution Company ◽  
Elicitation Process ◽  
High Level ◽  
Stakeholder Requirements

<p><span>This paper introduces and proposes an approach in goal-oriented requirements elicitation process that using Key Performance Indicators (KPIs), in information system enhancement process. KPIs can be used to control and reduce user requirements problems caused by personal interests of users in requirements elicitation process. An information system enhancement project for a distribution company has been used as a case study to demonstrate this approach. The case study shows that the requirements can be elicited from the organization goals and current information system condition rather than from user requirements. This approach also showed that KPIs have been able to control some user requirements that have difference point of view with high level stakeholder requirements. Compared with the previous research, IT goals and KPIs are more easily identified in the enhancement process rather than through development of a brand new information system.</span></p>

scholarly journals Standardized Flexibility: The Choreography of ICT in Standardization of Service Work

2013 ◽  
Vol 4 (4) ◽  
pp. 679-698 ◽  
Author(s):  
Maria Røhnebæk
Keyword(s):  
Information System ◽  
Information Systems ◽  
Public Services ◽  
Due Process ◽  
Local Level ◽  
The Public ◽  
Local Responses ◽  
Information And Communication ◽  
The Relationship

This article is based on a research project that explores the proliferation of information and communication technology (ICT) in public services. Furthermore, the research explores how the enhanced presence of ICT relates to efforts to increas-ingly individualise the service delivery. It can be argued that enhanced individualisation requires increased levels of discretion and flexibility. At the same time, this flexibility needs to be implemented within a standardized framework to ensure due process and to meet demands for efficiency. As local-level work practices in the public services are increasingly being enabled through ICT, the information systems can thus be seen to offer ’standardized flexibility’. Hence, the information systems work as both enablers of flexibility and as controllers of the same. This research explores how this duality manifests empirically at the local-level of the Norwegian employment and welfare services (NAV). It focuses on the in-terface of the information systems and local-level employees. In this article, I portray the role of the information system, Arena, with regard to how the front-line employees structure and organize their work. This portrayal reveals that the information system reflects an ideal world which is out of tune with local working conditions. The employees are thus facing gaps between the ideals of the system and their actual work context. The main purpose of the paper is to illustrate how the employees deal with this gap; I identify three types of responses and strategies. Moreover, I suggest that the relationship between the information systems and different kinds of local responses may be fruitfully analysed by drawing an analogy with choreography and dancing. The second purpose of this article is thus to outline how the metaphor of choreography may provide a suitable theoretical lens for analysing ICT-enabled standardization of work.

The Planned and Materialized Implementation of an Information System

2011 ◽  
pp. 116-130
Author(s):  
P. Reijonen ◽  
J. Heikkila
Keyword(s):  
Information System ◽  
Positive Reinforcement ◽  
Dominant Mode ◽  
Telephone Companies ◽  
New Information ◽  
Mode Of Operation ◽  
Close Cooperation ◽  
And Training ◽  
Server System

The object of this case study is a marketing and sales information system in two local offices of a regional telephone company. A unified, advanced client/server system was needed due to the merging of three companies into a bigger regional company, keener competition, and the growing complexity of the services provided. The system is tailormade to meet the needs of the industry and it was developed by a software vendor in close cooperation with the nationwide alliance of regional telephone companies. This study illustrates the difficulties in simultaneously aligning an organization and implementing a new information system. Views on the skills and competence needed in using the system vary, and lead to the negligence of education and training. The consequent lack of skills and knowledge of some users, especially of those not using the system regularly, create profound problems in the whole work process and in productivity as the first, obvious work practices become the dominant mode of operation bypassing the desired integrated workflow. The findings are discussed and reflected to concepts of institutionalization, positive reinforcement, and productivity paradox. This case emphasizes the importance of the organizational implementation and adaptation process which ought to begin after the implementation of the technical system.

Social entrepreneurship in the informal economy: a case study of re-enactment festivals

2015 ◽  
Vol 9 (1) ◽  
pp. 6-16 ◽  
Author(s):  
Valery Gordin ◽  
Mariya Dedova
Keyword(s):  
Informal Economy ◽  
Russian Market ◽  
Content Type ◽  
Non Profit ◽  
Qualitative Survey ◽  
New Information ◽  
High Level ◽  
Entrepreneurial Activities ◽  
Two Stages

Purpose – The paper aims to generate new information on the types of entrepreneurial activities at the re-enactment festivals and their importance for the re-enactors. Design/methodology/approach – The study consisted of two stages: a content analysis of information available through online open access and a qualitative survey of re-enactors and a qualitative survey of re-enactors was organised and spanned from November 2012 to February 2013. Findings – The paper concludes that a specific form of entrepreneurship in the Russian market characterised by creation of social capital, a high level of devotion to engagement and, at the same time, non-profit-related gains has been emerged. Research limitations/implications – The socio-cultural phenomenon of entrepreneurship within re-enactment festivals is investigated. The study may be further developed by identifying various cultural events that may be characterised by the existence of an internal festival market. Originality/value – This paper highlights social entrepreneurial activities in informal sector by the example of re-enactment festivals.

Devolution, not decarceration: The limits of juvenile justice reform in Texas

2016 ◽  
Vol 18 (5) ◽  
pp. 578-609 ◽  
Author(s):  
Sarah Cate
Keyword(s):  
Juvenile Justice ◽  
Justice System ◽  
Local Level ◽  
Community Based ◽  
State Institutions ◽  
The Usa ◽  
High Level ◽  
And Control

Across the USA, a number of states have been reducing the number of juveniles sent to state-run corrections institutions. Findings from a case study on juvenile justice in Texas indicate that the effort to reduce the number of juveniles sent to large state institutions and to invest in “community-based corrections” has entrenched rather than challenged the role of the justice system in the lives of thousands of juveniles. Texas has cut the number of juveniles sent to state-run facilities, but has bolstered and expanded county probation and county detention, which is where the vast majority of juveniles have always been handled. Youth who continue to be sent to state-run facilities or who are housed in county-run institutions experience a high level of violence and are routinely subjected to solitary confinement. The popularity of deinstitutionalizing juveniles from state-run corrections institutions and increasing programming and control of offenders at the local level are animating the landscape of criminal justice policy across the country. The Texas case suggests that this narrow approach further consolidates the extensive role of the justice system in U.S. society.

scholarly journals CONTROL AND ACCOUNTING INFORMATION SYSTEM USING COSO ERM IN PT. EMII

2018 ◽  
Vol 5 (1) ◽  
pp. 49-63
Author(s):  
Faiz Syahputra ◽  
Imelda Suardi
Keyword(s):  
Information System ◽  
Financial Reporting ◽  
Internal Control ◽  
Accounting Information ◽  
Accounting Information System ◽  
Control Framework ◽  
Information And Communication ◽  
Almost All ◽  
New Procedures

The use of accounting information system effects the implementation of internal control. COSO ERM method is now the most widely accepted internal control framework in the world and used as the basis for this research. The case study was conducted in a medical equipment distributor that has implemented accounting information system for their financial reporting. The focus is on its process, threats, and controls using interview and questionnaire to the employess. This research proposed new procedures for both revenue and expenditure cycles and suggested activites for better internal control. The result showed that the company has implemented good internal control in almost all COSO ERM measurement, except for information and communication aspect.

A Decision-Making Method for Boosting New Digitalization Technologies

2021 ◽  
pp. 1-35
Author(s):  
Francisco E. Santarremigia ◽  
Sara Poveda-Reyes ◽  
Miguel Hervás-Peralta ◽  
Gemma D. Molero
Keyword(s):  
Decision Making ◽  
Communication Technology ◽  
Net Present Value ◽  
Decision Makers ◽  
New Information ◽  
Information And Communication ◽  
Potential Benefits ◽  
Technology Tool ◽  
Technical Solutions

Market acceptance of new digitalization technologies is low. To help to address this shortcoming, the following paper defines a quantitative decision-making methodology for the exante evaluation of the market acceptance of new digitalization solutions in the initial stages of design and development. The proposed decision-making methodology includes a first evaluation, using Volere methodology, for the quantification of how useful the new digitalization solution is for the end users, and a second method, the calculation of the net present value (NPV) based on potential benefits in terms of costs and intangible benefits of the new tool. A new tool for the management of freight transport was used as a case study. The usefulness of a new information technology tool was assessed in six different companies. It was designed to help developers and decision makers in information and communication technology (ICT) product development, and company managers in the evaluation of technical solutions that might better satisfy their needs. Further studies could measure the power of this methodology by comparing the implementation levels of two different prototypes designed for the same function and with different Volere and NPV scorings.

scholarly journals Evaluating Information System Success and Impact on Sustainability Practices: A Survey and a Case Study of Regional Mesonet Information Systems

2021 ◽  
Vol 13 (13) ◽  
pp. 7260
Author(s):  
Qing (Ray) Cao ◽  
Andrew N. K. Chen ◽  
Bradley T. Ewing ◽  
Mark A. Thompson
Keyword(s):  
Information System ◽  
Information Systems ◽  
Environmental Sustainability ◽  
Information System Success ◽  
Comprehensive Information ◽  
Information And Communication ◽  
Role Of Information ◽  
Advance Knowledge

This study examines the role of information systems (IS) on environmental sustainability by gaining an understanding of how benefits may be realized from using IS in a green context (a particular IS, regional mesonet (RM) equipped with information- and communication-based technologies and a comprehensive information system) through the use of duel approaches: a survey (214 respondents) and a case study (six interviews of stakeholders of a RM). Our results provide evidence how IS use contributes to different goals at different levels of sustainability and advance knowledge of utilizing IS for providing actual as well as anticipated benefits to sustainability. In addition, our findings provide suggestions on how successful IS might be used to further induce actions and advance goals of environmental sustainability that can contribute to energy policy-making.

scholarly journals A Case Study on Legacy Information Systems Migration: A Fault Tolerant Approach

2014 ◽  
Author(s):  
Rafael de Paula Herrera ◽  
Alan Salvany Felinto
Keyword(s):  
Information System ◽  
Information Systems ◽  
Relational Databases ◽  
Fault Tolerant ◽  
Single Point ◽  
Related Services ◽  
On Demand ◽  
High Level ◽  
Legacy Information Systems

Legacy Information Systems play key-roles on organizations development and growth. However, they can be considered as risky factor to operations chain whether they do not meet the demanding or become acting as single point of failures. In this work, we propose a migration model which is able to handle systems that depend on Relational Databases and its changes were driven through the use of a distributed middleware. We also pose how this approach was successfully applied while migrating a Legacy Information System to a Cloud Computing based infra-structure, adding fault-tolerance to its architecture as a competitive advantage, enabling the related services to be clustered and then horizontal scaled on demand. All major concerns on how the whole solution and its aggregated tools were conceived are discussed in high-level details, so them can be solely reproduced and integrated to another systems in order to achieve the same goals or improve its level of quality assurance.

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